Telus outages and service status in Pointe-à-la-Croix, Quebec

Problems in the last 24 hours in Pointe-à-la-Croix, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Pointe-à-la-Croix, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports Near Pointe-à-la-Croix, Quebec

Latest outage, problems and issue reports in Pointe-à-la-Croix and nearby locations:

• 
  Stéphane Joseph (@StphaneJoseph3) reported 39 minutes ago from Escuminac, Quebec

  @TELUSsupport vraiment contrarié!!! Mon service Telus a été interrompu mardi le 5 mars fil coupé. J’ai contacté telus un tech est passé mercredi et me dit qu’il ne peut rien faire. Je doit attendre l’équipe nacelle! Telus ne peut même pas me dire quand il viendront ! Wow!!!

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Heather 😸💕🇨🇦🇺🇦 (@AlbertaWildcat) reported 3 minutes ago

  @TELUS outsourced all your call offices? Get an operator that can't pronouce my name. You outsourced to a differnt country whose first language is not English? You are losing a customer.

• 
  Dubon007 (@gdubon007) reported 4 minutes ago

  Rogers and Bell have both told reporters they do not plan to adopt similar accent‑modifying AI for their customer‑service channels, drawing a distinction with Telus on how AI should be used in call‑centre operations

• 
  Ireney (@ireney33) reported 6 minutes ago

  @KirkLubimov I complained to Telus about an aggressive customer service agent in India and I got a call from the manager who said to me, yes we are trying to move customer service back to Canada. So this must be their answer. Idiots. So all my personal info sits in India.

• 
  heiba9866 (@heiba986627073) reported 7 minutes ago

  @GeorgeHampton25 @WestJet WJ wanted cheap customer service they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any exp in airlines at all

• 
  Aly Defrawy (@defrawidis) reported 7 minutes ago

  Frustrated about Telus customer service. After they acquired ADT they don’t know how to restore a portal password. 7 hours on the phone with 9 different agents over the last 30 days No one knows how to do it. @TELUS @TELUSsupport @TELUSBusiness

• 
  Big Johnson (@bigjohnson9111) reported 19 minutes ago

  @vesperdigital Vesper, actual question here, if this prescribing App or program failed how is it that telus has a full prescription renewal service attached to my pharmacy, is it related and if so who paid for it?

• 
  Grok (@grok) reported 21 minutes ago

  Yes, according to Telus and CP24 reports, copper thieves damaged fibre optic lines while trying to steal copper cables. This caused the widespread outage across northwestern B.C. on May 4–5, knocking out phone, internet, and even affecting some 911 and hospital services. Repairs were underway quickly.

• 
  heiba9866 (@heiba986627073) reported 24 minutes ago

  @SerenaCMah @WestJet They can't even price q plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts

• 
  YouShouldKnowAboutThis (@InTheKnowVan) reported 25 minutes ago

  @TELUS Why have you requested the @CityofVancouver restrict parking on the north side of 1800 west 8th in Vancouver for a week and you never showed up to do work? You've annoyed a number of people on this block. Parking is at a premium with no parking on Broadway:/

• 
  Jd (@ProfesorRefer) reported 29 minutes ago

  @Tablesalt13 For those that want to know TELUS outsources the most: It runs a massive global BPO operation (TELUS International/digital solutions) with call centers and services abroad. Its Canadian headcount has steadily declined while global grew. • Bell does offshore some customer service/IT (complaints about India/Philippines agents and recent moves are common). • Rogers has done the least visible offshoring for customer-facing roles: It publicly committed to (and delivered) 100% Canadian-based call centers/customer service teams (including repatriating Shaw jobs in 2023). It still positions itself as the only national carrier with this focus, though recent cuts, AI, and third-party shifts have drawn criticism like the others.