Vidéotron

Vidéotron Outage Report in Cambridge, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Cambridge, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Cambridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Cambridge, Ontario 01/14/2026 03:00

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • 1river9 Don Duncan (@1river9) reported

    @lesleychestrman @BellMobility Been there, done that... They have the worst customer support. Videotron is actually not bad in that department.

  • prvncher Eric prvncher (@prvncher) reported

    @Videotron I’ve had no internet for the last hour in verdun with Helix. Customer service is closed - any word on when it’ll come back online?

  • ann_lemieux Ann Lemieux (@ann_lemieux) reported

    @Videotron @mayq2012 The new reality is also half the population are unemployed or have less hrs = less pay. At least our Banks and Landlords have the decency not to step on people when they are down. #DoBetter

  • Rockstar369 ID369 (@Rockstar369) reported

    @Videotron mon service internet est down

  • kenproulx ken Proulx (@kenproulx) reported

    @Videotron Update: videoteon is laughing at us. Telling us that even though they lied to us, we can’t go back to our old service and have to pay more! This is fraud. Complaint will be opened with CCTS. #helix #fraud #videotron

  • Off_ChrisTyson CHRISTOPHER Tyson (@Off_ChrisTyson) reported

    @Videotron Disappointed. The phone is still under a 1 year guarantee. Why should I have to pay and fix something that is clearly a defective. Shame on you @Videotron

  • madog79 Ocram (@madog79) reported

    @Videotron is there an internet outage tonight? It keeps cutting in and out.

  • B___no Bruno Lévesque (@B___no) reported

    The @Videotron online chat wait time is just as bad as the telephone one... 30 minutes and counting. Unbelievable that I can’t make changes on my own and have to live with this company’s lack of investment in its infrastructure. #trashservice #trashwebsite

  • worldofjimjim JimJim (@worldofjimjim) reported

    Can’t get through to #Videotron, is their call centre down?

  • kenproulx ken Proulx (@kenproulx) reported

    Just had @Videotron install #helix which they said would not change our service.... lies... now we are being told to pay extra if we want what we had before... what a scam