Vidéotron outages and service status in Castle Gardens, Quebec

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Vidéotron generated 2 outage signals in the last 24 hours around Castle Gardens, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 20, 5:31 PM EDT.

Internet (73%)
Wi-fi (14%)
TV (9%)
Total Blackout (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Castle Gardens, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Castle Gardens, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Castle Gardens	Baseline
May 20, 3:20 AM EDT	0	0	0
May 20, 3:40 AM EDT	0	0	0
May 20, 4:00 AM EDT	0	0	0
May 20, 4:20 AM EDT	0	0	0
May 20, 4:40 AM EDT	0	0	0
May 20, 5:00 AM EDT	0	0	0
May 20, 5:20 AM EDT	0	0	0
May 20, 5:40 AM EDT	0	0	0
May 20, 6:00 AM EDT	0	0	0
May 20, 6:20 AM EDT	0	0	0
May 20, 6:40 AM EDT	0	0	0
May 20, 7:00 AM EDT	0	0	0
May 20, 7:20 AM EDT	0	0	0
May 20, 7:40 AM EDT	0	0	0
May 20, 8:00 AM EDT	0	0	0
May 20, 8:20 AM EDT	0	0	0
May 20, 8:40 AM EDT	0	0	0
May 20, 9:00 AM EDT	0	0	0
May 20, 9:20 AM EDT	0	0	0
May 20, 9:40 AM EDT	0	0	0
May 20, 10:00 AM EDT	0	0	0
May 20, 10:20 AM EDT	0	0	0
May 20, 10:40 AM EDT	0	0	0
May 20, 11:00 AM EDT	0	0	0
May 20, 11:20 AM EDT	0	0	0
May 20, 11:40 AM EDT	0	0	0
May 20, 12:00 PM EDT	0	0	0
May 20, 12:20 PM EDT	0	0	0
May 20, 12:40 PM EDT	0	0	0
May 20, 1:00 PM EDT	0	0	0
May 20, 1:20 PM EDT	0	0	0
May 20, 1:40 PM EDT	0	0	0
May 20, 2:00 PM EDT	0	0	0
May 20, 2:20 PM EDT	0	0	0
May 20, 2:40 PM EDT	0	0	0
May 20, 3:00 PM EDT	0	0	0
May 20, 3:20 PM EDT	0	0	0
May 20, 3:40 PM EDT	0	0	0
May 20, 4:00 PM EDT	0	0	0
May 20, 4:20 PM EDT	0	0	0
May 20, 4:40 PM EDT	0	0	0
May 20, 5:00 PM EDT	0	0	0
May 20, 5:20 PM EDT	0	0	0
May 20, 5:40 PM EDT	0	0	0
May 20, 6:00 PM EDT	0	0	0
May 20, 6:20 PM EDT	0	0	0
May 20, 6:40 PM EDT	0	0	0
May 20, 7:00 PM EDT	0	0	0
May 20, 7:20 PM EDT	0	0	0
May 20, 7:40 PM EDT	0	0	0
May 20, 8:00 PM EDT	0	0	0
May 20, 8:20 PM EDT	0	0	0
May 20, 8:40 PM EDT	0	0	0
May 20, 9:00 PM EDT	0	0	0
May 20, 9:20 PM EDT	0	0	0
May 20, 9:40 PM EDT	0	0	0
May 20, 10:00 PM EDT	0	0	0
May 20, 10:20 PM EDT	0	0	0
May 20, 10:40 PM EDT	0	0	0
May 20, 11:00 PM EDT	0	0	0
May 20, 11:20 PM EDT	0	0	0
May 20, 11:40 PM EDT	0	0	0
May 21, 12:00 AM EDT	0	0	0
May 21, 12:20 AM EDT	0	0	0
May 21, 12:40 AM EDT	0	0	0
May 21, 1:00 AM EDT	0	0	0
May 21, 1:20 AM EDT	0	0	0
May 21, 1:40 AM EDT	0	0	0
May 21, 2:00 AM EDT	0	0	0
May 21, 2:20 AM EDT	0	0	0
May 21, 2:40 AM EDT	0	0	0
May 21, 3:00 AM EDT	0	0	0
May 21, 3:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Castle Gardens, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Longueuil.

City	Problem Type	Report Time
Montréal	Internet	10 hours ago
Montréal	Wi-fi	18 hours ago
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Internet	5 days ago
Montréal	Wi-fi	8 days ago

Nearby cities with recent reports

Montréal

5 recent signals

10 hours ago

Community Discussion

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Vidéotron Issues Reports Near Castle Gardens, Quebec

Latest outage, problems and issue reports in Castle Gardens and nearby locations:

martin lutteral 🇨🇦 (@mlutteral) reported 4 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 6 minutes ago from Montréal, Quebec
Wthhh @Videotron why is my txting not working 😡😡
Bitten Pnpple 🍍 (@EL_Loso) reported 7 minutes ago from Longueuil, Quebec
I hope Videotron fix my home internet ASAP
Kristian Gravenor (@CoolopolisMTL) reported 8 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
Issa Sissoko (@IssaCheckmate) reported 14 minutes ago from Montréal, Quebec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
Juliana C 🏳️‍🌈 (@juycer) reported 16 minutes ago from Longueuil, Quebec
Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.
Amanda (@wild_one1998) reported 16 minutes ago from Montréal, Quebec
@Videotron Both cable boxes in the house went down last night, and are still down now
jyseerys (@jayseereyes) reported 17 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
sbg4evr (@sbg4evr) reported 25 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
Beth W (@bunnyette) reported 27 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
David MacIntyre (@dave_mac609) reported 33 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
Elephant Stone (@ElephantStoneHQ) reported 33 minutes ago from Montréal, Quebec
@MikeSidel @Videotron Sucks
M▼RKDIEZ (@markdiez514) reported 34 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?
Dan Carnelly (@dancarnelly) reported 41 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Kathy M (@kathym425) reported 41 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
martin lutteral 🇨🇦 (@mlutteral) reported 42 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
Cee (@CeeFor) reported 44 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Issa Sissoko (@IssaCheckmate) reported 44 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
martin lutteral 🇨🇦 (@mlutteral) reported 52 minutes ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
DARRELL (@darealityy) reported 53 minutes ago from Brossard, Quebec
@NobuBergy @Videotron Damn times are hard out here!

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Miss McSilly | Montréal, Qc (@MissMcSilly) reported 6 minutes ago from Renaud, Quebec
If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓
Darshan Singh 🇨🇦🇨🇦🇨🇦 (@DarshanVancity) reported 12 minutes ago
@jeanphilippedr1 @pxw13 Videotron loses maybe a mill on the Als at worst but makes 100 mill profit otherwise all it does is reduce the tax they pay on the profit. I’m not losing sleep over that, ticats, stamps or MLSE. These accountants are more creative than Spielberg.
Stuntman Stützle (@StuntmanStutzle) reported 12 minutes ago
@Bleak5170 @Videotron Damn I hope it comes back soon. I'm on Wilfrid-Lavigne and it came back yesterday while I was working from the office
TekSavvy Assistance (@TekSavvyCSR) reported 18 minutes ago
@somecanuckchick @Videotron So sorry to hear this! Please send us a DM with your account info and we'll see how we can help. - JL
Sacha Lempka (@Sachtradamus) reported 20 minutes ago
Hey @Videotron , please fix your feed on the Golf Channel. It is supposed to be showing day 1 of the Ryder Cup and it is showing an old Documentary instead. Thank you in advance.
Paul Nagy (@PaulWNagyJr) reported 21 minutes ago
@Videotron No problem. I know you were busy. We got it back Tuesday. Thank you. I did use most of my 24 GB of mobile data though... I still have quite a bit of the 20 GB monthly bonus left... but will the data be cut off if I get to the end of that 20 GBs before the cycle finishes on May 6?
Crypta Sussurro (@VoxMysterii) reported 21 minutes ago
@Videotron down for anybody else ?
Scale (@alliareault) reported 25 minutes ago
My credit bad they refused to give me router registered to Corporative Internet Account Centurion- landlord facilitators & Vidéotron- telecom providers- only ones authorized by CRTC at my location. TAL ruled against me. I'm waiting for them to adhere to QC Canadian & Global Regs.
Morin (@MorinLoL1) reported 31 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
Daniel (@MTLDaniel) reported 31 minutes ago
@lumpybag @Videotron You're going to switch to Bell? LOL..I guess you have no clue how bad they are. I left bell 20 years ago...best thing ever! Videotron's customer service is much better, you know, you can also call instead of messaging them on twitter.