Vidéotron outages and service status in Castle Gardens, Quebec

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Vidéotron generated 2 outage signals in the last 24 hours around Castle Gardens, including 2 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received May 9, 6:35 PM EDT.

Internet (76%)
TV (14%)
Wi-fi (10%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Castle Gardens, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Castle Gardens, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Castle Gardens	Baseline
May 9, 1:40 AM EDT	0	0	0
May 9, 2:00 AM EDT	0	0	0
May 9, 2:20 AM EDT	0	0	0
May 9, 2:40 AM EDT	0	0	0
May 9, 3:00 AM EDT	0	0	0
May 9, 3:20 AM EDT	0	0	0
May 9, 3:40 AM EDT	0	0	0
May 9, 4:00 AM EDT	0	0	0
May 9, 4:20 AM EDT	0	0	0
May 9, 4:40 AM EDT	0	0	0
May 9, 5:00 AM EDT	0	0	0
May 9, 5:20 AM EDT	0	0	0
May 9, 5:40 AM EDT	0	0	0
May 9, 6:00 AM EDT	0	0	0
May 9, 6:20 AM EDT	0	0	0
May 9, 6:40 AM EDT	0	0	0
May 9, 7:00 AM EDT	0	0	0
May 9, 7:20 AM EDT	0	0	0
May 9, 7:40 AM EDT	0	0	0
May 9, 8:00 AM EDT	0	0	0
May 9, 8:20 AM EDT	0	0	0
May 9, 8:40 AM EDT	0	0	0
May 9, 9:00 AM EDT	0	0	0
May 9, 9:20 AM EDT	0	0	0
May 9, 9:40 AM EDT	0	0	0
May 9, 10:00 AM EDT	0	0	0
May 9, 10:20 AM EDT	0	0	0
May 9, 10:40 AM EDT	0	0	0
May 9, 11:00 AM EDT	0	0	0
May 9, 11:20 AM EDT	0	0	0
May 9, 11:40 AM EDT	0	0	0
May 9, 12:00 PM EDT	0	0	0
May 9, 12:20 PM EDT	0	0	0
May 9, 12:40 PM EDT	0	0	0
May 9, 1:00 PM EDT	0	0	0
May 9, 1:20 PM EDT	0	0	0
May 9, 1:40 PM EDT	0	0	0
May 9, 2:00 PM EDT	0	0	0
May 9, 2:20 PM EDT	0	0	0
May 9, 2:40 PM EDT	0	0	0
May 9, 3:00 PM EDT	0	0	0
May 9, 3:20 PM EDT	0	0	0
May 9, 3:40 PM EDT	0	0	0
May 9, 4:00 PM EDT	0	0	0
May 9, 4:20 PM EDT	0	0	0
May 9, 4:40 PM EDT	0	0	0
May 9, 5:00 PM EDT	0	0	0
May 9, 5:20 PM EDT	0	0	0
May 9, 5:40 PM EDT	0	0	0
May 9, 6:00 PM EDT	0	0	0
May 9, 6:20 PM EDT	0	0	0
May 9, 6:40 PM EDT	0	0	0
May 9, 7:00 PM EDT	0	0	0
May 9, 7:20 PM EDT	0	0	0
May 9, 7:40 PM EDT	0	0	0
May 9, 8:00 PM EDT	0	0	0
May 9, 8:20 PM EDT	0	0	0
May 9, 8:40 PM EDT	0	0	0
May 9, 9:00 PM EDT	0	0	0
May 9, 9:20 PM EDT	0	0	0
May 9, 9:40 PM EDT	0	0	0
May 9, 10:00 PM EDT	0	0	0
May 9, 10:20 PM EDT	0	0	0
May 9, 10:40 PM EDT	0	0	0
May 9, 11:00 PM EDT	0	0	0
May 9, 11:20 PM EDT	0	0	0
May 9, 11:40 PM EDT	0	0	0
May 10, 12:00 AM EDT	0	0	0
May 10, 12:20 AM EDT	0	0	0
May 10, 12:40 AM EDT	0	0	0
May 10, 1:00 AM EDT	0	0	0
May 10, 1:20 AM EDT	0	0	0
May 10, 1:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Castle Gardens, Quebec

The most recent Vidéotron outage reports came from the following cities: Longueuil, Montréal, Saint-Basile-le-Grand, and La Prairie.

City	Problem Type	Report Time
Longueuil	Internet	7 hours ago
Montréal	Internet	8 hours ago
Montréal	TV	2 days ago
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago

Nearby cities with recent reports

Montréal

7 recent signals

8 hours ago

Longueuil

1 recent signals

7 hours ago

Community Discussion

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Vidéotron Issues Reports Near Castle Gardens, Quebec

Latest outage, problems and issue reports in Castle Gardens and nearby locations:

Bitten Pnpple 🍍 (@EL_Loso) reported 2 minutes ago from Longueuil, Quebec
I hope Videotron fix my home internet ASAP
Jaaaaaayyyyy (@zerojay) reported 6 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Sean Lloyd (@SeanLloyd93) reported 6 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
khai (@sumtimw0ng) reported 10 minutes ago from Montréal, Quebec
Hm, Videotron Internet is unstable tonight...
m@rie (@mtn_carnet) reported 11 minutes ago from Montréal, Quebec
@Videotron Service internet.
martin lutteral 🇨🇦 (@mlutteral) reported 13 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
Felipe PJ (@fjvost) reported 17 minutes ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
sbg4evr (@sbg4evr) reported 19 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
martin lutteral 🇨🇦 (@mlutteral) reported 20 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Droussy 🎙🔥 (@DroussyBabe) reported 21 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
Kathy M (@kathym425) reported 22 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Issa Sissoko (@IssaCheckmate) reported 23 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Juliana C 🏳️‍🌈 (@juycer) reported 25 minutes ago from Longueuil, Quebec
Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.
Beth W (@bunnyette) reported 26 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
Dan Carnelly (@dancarnelly) reported 39 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
jyseerys (@jayseereyes) reported 50 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
Issa Sissoko (@IssaCheckmate) reported 54 minutes ago from Montréal, Quebec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
Issa Sissoko (@IssaCheckmate) reported 55 minutes ago from Montréal, Quebec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
jyseerys (@jayseereyes) reported 55 minutes ago from Montréal, Quebec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
Kathy M (@kathym425) reported 58 minutes ago from Montréal, Quebec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Scale (@alliareault) reported 5 minutes ago
Internet supposed to be incl in rent- agreement between me & Centurion. Centurion & Vidéotron have an agreement. Vidéotron technician installed my old router continuing service I'd canceled, refused to give me router re Centurion internet account. I had internet for 3 months. Vidéotron said no one was paying for it.
Alex Poulopoulos (@AlexPoulopoulo1) reported 5 minutes ago
@Videotron Still have no land-line service. Since Wednesday. Can't even call 911. Older people have traditional landlines . *** can electricity be back and videotron not. Same towers and poles !!!!!
Fluxtrot (@fluxtrot) reported 5 minutes ago
@videotron Your Internet service went down again... It's beyond silly at this point. You need to get your **** together! I hope it was that someone tripped on a wire... and NOT planned router update in the middle of the day... out-sourcing more things to India. YOU ARE MAKING IT VERY DIFFICULT to be a customer.
PeteyPoPetey (A user) 🇨🇦 #ReleaseTheNames (@peteypopetey) reported 6 minutes ago
Freedom wasn't great for cell phones (lots of complaints online) but since Videotron bought them I expect things to be much better. We switched on phone to Freedom and so far, other than a bumpy setup(*), it's been great. *They put the wrong # in one of the account fields so RCS wouldn't work, couldn't explain how and couldn't fix it until we went two service tiers up. Also twice claimed they sent emails which somehow never arrived.
Winter (it/that) 🇸🇰🇨🇦🇺🇸 (@WinterBourneTO) reported 9 minutes ago
please & spank youuu @FreedomMobile🧡 @Videotron @Quebecor. I know... that yall not battling for customer anymore like u did two years ago. Thats evident in ur plan prices which have gone up but DAMINT FREEDOM... mfkrs is broke like a samomabish these days! No lie. Praise Jesus!
ScorpioSymbol (@IvanMakesGames) reported 10 minutes ago
@Videotron I mean.. we call everytime and are always told the problem is on your end (like right now... 3hr estimate)
Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 11 minutes ago
@FreedomMobile @Videotron @Quebecor All im doing is trying to make you a better company but you seem to not give a **** about that and that fact is incredibly demoralizing when I care more about you than you do. I **** you not.
Francis Taquin (@FrancisTaquin1) reported 12 minutes ago
" Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "
Derek Kilian (@DerekJKilian) reported 12 minutes ago
@Videotron I guess they still can’t do math… With all the people without service I CANNOT believe them. How do they calculate their efficiency? Je crois qu’ils ne savent pas calculer… Avec toutes les personnes qui n’ont pas de services, je ne les CROIS PLUS!
Lumpy 🔪 (@lumpybag) reported 17 minutes ago
@Videotron BOO! Y'all have provided ZERO information to your clients and have SHOWN you do not care. Idk who runs this account but 100% switching to bell after this terrible service