Vidéotron outages and service status in Castle Gardens, Quebec

No problems detected

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Vidéotron generated 0 outage signals in the last 24 hours around Castle Gardens, including 0 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received May 26, 1:40 PM EDT.

Internet (75%)
Wi-fi (15%)
Total Blackout (5%)
TV (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Castle Gardens, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Castle Gardens, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
May 28, 4:40 PM EDT	0	0
May 28, 5:00 PM EDT	0	0
May 28, 5:20 PM EDT	0	0
May 28, 5:40 PM EDT	0	0
May 28, 6:00 PM EDT	0	0
May 28, 6:20 PM EDT	0	0
May 28, 6:40 PM EDT	0	0
May 28, 7:00 PM EDT	0	0
May 28, 7:20 PM EDT	0	0
May 28, 7:40 PM EDT	0	0
May 28, 8:00 PM EDT	0	0
May 28, 8:20 PM EDT	0	0
May 28, 8:40 PM EDT	0	0
May 28, 9:00 PM EDT	0	0
May 28, 9:20 PM EDT	0	0
May 28, 9:40 PM EDT	0	0
May 28, 10:00 PM EDT	0	0
May 28, 10:20 PM EDT	0	0
May 28, 10:40 PM EDT	0	0
May 28, 11:00 PM EDT	0	0
May 28, 11:20 PM EDT	0	0
May 28, 11:40 PM EDT	0	0
May 29, 12:00 AM EDT	0	0
May 29, 12:20 AM EDT	0	0
May 29, 12:40 AM EDT	0	0
May 29, 1:00 AM EDT	0	0
May 29, 1:20 AM EDT	0	0
May 29, 1:40 AM EDT	0	0
May 29, 2:00 AM EDT	0	0
May 29, 2:20 AM EDT	0	0
May 29, 2:40 AM EDT	0	0
May 29, 3:00 AM EDT	0	0
May 29, 3:20 AM EDT	0	0
May 29, 3:40 AM EDT	0	0
May 29, 4:00 AM EDT	0	0
May 29, 4:20 AM EDT	0	0
May 29, 4:40 AM EDT	0	0
May 29, 5:00 AM EDT	0	0
May 29, 5:20 AM EDT	0	0
May 29, 5:40 AM EDT	0	0
May 29, 6:00 AM EDT	0	0
May 29, 6:20 AM EDT	0	0
May 29, 6:40 AM EDT	0	0
May 29, 7:00 AM EDT	0	0
May 29, 7:20 AM EDT	0	0
May 29, 7:40 AM EDT	0	0
May 29, 8:00 AM EDT	0	0
May 29, 8:20 AM EDT	0	0
May 29, 8:40 AM EDT	0	0
May 29, 9:00 AM EDT	0	0
May 29, 9:20 AM EDT	0	0
May 29, 9:40 AM EDT	0	0
May 29, 10:00 AM EDT	0	0
May 29, 10:20 AM EDT	0	0
May 29, 10:40 AM EDT	0	0
May 29, 11:00 AM EDT	0	0
May 29, 11:20 AM EDT	0	0
May 29, 11:40 AM EDT	0	0
May 29, 12:00 PM EDT	0	0
May 29, 12:20 PM EDT	0	0
May 29, 12:40 PM EDT	0	0
May 29, 1:00 PM EDT	0	0
May 29, 1:20 PM EDT	0	0
May 29, 1:40 PM EDT	0	0
May 29, 2:00 PM EDT	0	0
May 29, 2:20 PM EDT	0	0
May 29, 2:40 PM EDT	0	0
May 29, 3:00 PM EDT	0	0
May 29, 3:20 PM EDT	0	0
May 29, 3:40 PM EDT	0	0
May 29, 4:00 PM EDT	0	0
May 29, 4:20 PM EDT	0	0
May 29, 4:40 PM EDT	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Castle Gardens, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Longueuil.

City	Problem Type	Report Time
Montréal	Internet	3 days ago
Montréal	Internet	9 days ago
Montréal	Wi-fi	9 days ago
Montréal	Internet	10 days ago
Montréal	Internet	11 days ago
Montréal	Internet	13 days ago

Nearby cities with recent reports

Montréal

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Castle Gardens, Quebec

Latest outage, problems and issue reports in Castle Gardens and nearby locations:

Droussy 🎙🔥 (@DroussyBabe) reported 2 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
m@rie (@mtn_carnet) reported 4 minutes ago from Montréal, Quebec
@Videotron Service internet.
Richard E Flanagan (@phosfiend) reported 5 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
martin lutteral 🇨🇦 (@mlutteral) reported 7 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
martin lutteral 🇨🇦 (@mlutteral) reported 9 minutes ago from Montréal, Quebec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
David MacIntyre (@dave_mac609) reported 11 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
Cee (@CeeFor) reported 17 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 17 minutes ago from Montréal, Quebec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
Nick Chrysanthakopoulos (@NickChrysantha1) reported 20 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
Dan Carnelly (@dancarnelly) reported 30 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
martin lutteral 🇨🇦 (@mlutteral) reported 36 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
Issa Sissoko (@IssaCheckmate) reported 37 minutes ago from Montréal, Quebec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
Beth W (@bunnyette) reported 40 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
Felipe PJ (@fjvost) reported 41 minutes ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
Juliana C 🏳️‍🌈 (@juycer) reported 45 minutes ago from Longueuil, Quebec
Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.
Elephant Stone (@ElephantStoneHQ) reported 46 minutes ago from Montréal, Quebec
@MikeSidel @Videotron Sucks
Beth W (@bunnyette) reported 47 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
Issa Sissoko (@IssaCheckmate) reported 48 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Elephant Stone (@ElephantStoneHQ) reported 52 minutes ago from Montréal, Quebec
Anyone else having @Videotron internet issues?
martin lutteral 🇨🇦 (@mlutteral) reported 58 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

BeegJJ (@BeegJj) reported 3 minutes ago
Many years ago my bro worked in the technical service for what's now videotron It was awful! One guy called to yell that his cable was out. My bro told him to go to his TV. He said he wasn't home. 🤔 So why did he call? Because a friend nearby had his cable out! Nuts!
Paolo (@Captain_Crash83) reported 9 minutes ago
Anybody currently having issues with Videotron?
⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported 12 minutes ago
@DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS
Lumpy 🔪 (@lumpybag) reported 14 minutes ago
@Videotron BOO! Y'all have provided ZERO information to your clients and have SHOWN you do not care. Idk who runs this account but 100% switching to bell after this terrible service
Francis Taquin (@FrancisTaquin1) reported 15 minutes ago
" Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "
Amelie Leah (@melievisuals) reported 17 minutes ago
Anyone else with Videotron/Helix having issues?
Paul Nagy (@PaulWNagyJr) reported 19 minutes ago
@Videotron No problem. I know you were busy. We got it back Tuesday. Thank you. I did use most of my 24 GB of mobile data though... I still have quite a bit of the 20 GB monthly bonus left... but will the data be cut off if I get to the end of that 20 GBs before the cycle finishes on May 6?
Tony Comtoni (@TComtoni13108) reported 20 minutes ago
@Bell_Support my internet has been down all day since 10am in QC, never had that in 10 years with videotron, ridiculous
Jeff Pappone 🇨🇦 (@jpappone) reported 20 minutes ago
Had a @Videotron account for two weeks. It’s already a total customer service ***********. #Bravo #Fail
Marc Lawsane (@InsaneLawsane) reported 21 minutes ago
@Videotron once again no service!?!?