Vidéotron outages and service status in Castle Gardens, Quebec

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Vidéotron generated 1 outage signal in the last 24 hours around Castle Gardens, including 1 direct report.
The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
The most recent signal from this area was received Apr 18, 4:48 PM EDT.

Internet (73%)
Total Blackout (14%)
Wi-fi (9%)
TV (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Castle Gardens, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Castle Gardens, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Castle Gardens	Baseline
Apr 17, 10:40 PM EDT	0	0	0
Apr 17, 11:00 PM EDT	0	0	0
Apr 17, 11:20 PM EDT	0	0	0
Apr 17, 11:40 PM EDT	0	0	0
Apr 18, 12:00 AM EDT	0	0	0
Apr 18, 12:20 AM EDT	0	0	0
Apr 18, 12:40 AM EDT	0	0	0
Apr 18, 1:00 AM EDT	0	0	0
Apr 18, 1:20 AM EDT	0	0	0
Apr 18, 1:40 AM EDT	0	0	0
Apr 18, 2:00 AM EDT	0	0	0
Apr 18, 2:20 AM EDT	0	0	0
Apr 18, 2:40 AM EDT	0	0	0
Apr 18, 3:00 AM EDT	0	0	0
Apr 18, 3:20 AM EDT	0	0	0
Apr 18, 3:40 AM EDT	0	0	0
Apr 18, 4:00 AM EDT	0	0	0
Apr 18, 4:20 AM EDT	0	0	0
Apr 18, 4:40 AM EDT	0	0	0
Apr 18, 5:00 AM EDT	0	0	0
Apr 18, 5:20 AM EDT	0	0	0
Apr 18, 5:40 AM EDT	0	0	0
Apr 18, 6:00 AM EDT	0	0	0
Apr 18, 6:20 AM EDT	0	0	0
Apr 18, 6:40 AM EDT	0	0	0
Apr 18, 7:00 AM EDT	0	0	0
Apr 18, 7:20 AM EDT	0	0	0
Apr 18, 7:40 AM EDT	0	0	0
Apr 18, 8:00 AM EDT	0	0	0
Apr 18, 8:20 AM EDT	0	0	0
Apr 18, 8:40 AM EDT	0	0	0
Apr 18, 9:00 AM EDT	0	0	0
Apr 18, 9:20 AM EDT	0	0	0
Apr 18, 9:40 AM EDT	0	0	0
Apr 18, 10:00 AM EDT	0	0	0
Apr 18, 10:20 AM EDT	0	0	0
Apr 18, 10:40 AM EDT	0	0	0
Apr 18, 11:00 AM EDT	0	0	0
Apr 18, 11:20 AM EDT	0	0	0
Apr 18, 11:40 AM EDT	0	0	0
Apr 18, 12:00 PM EDT	0	0	0
Apr 18, 12:20 PM EDT	0	0	0
Apr 18, 12:40 PM EDT	0	0	0
Apr 18, 1:00 PM EDT	0	0	0
Apr 18, 1:20 PM EDT	0	0	0
Apr 18, 1:40 PM EDT	0	0	0
Apr 18, 2:00 PM EDT	0	0	0
Apr 18, 2:20 PM EDT	0	0	0
Apr 18, 2:40 PM EDT	0	0	0
Apr 18, 3:00 PM EDT	0	0	0
Apr 18, 3:20 PM EDT	0	0	0
Apr 18, 3:40 PM EDT	0	0	0
Apr 18, 4:00 PM EDT	0	0	0
Apr 18, 4:20 PM EDT	0	0	0
Apr 18, 4:40 PM EDT	0	0	0
Apr 18, 5:00 PM EDT	0	0	0
Apr 18, 5:20 PM EDT	0	0	0
Apr 18, 5:40 PM EDT	0	0	0
Apr 18, 6:00 PM EDT	0	0	0
Apr 18, 6:20 PM EDT	0	0	0
Apr 18, 6:40 PM EDT	0	0	0
Apr 18, 7:00 PM EDT	0	0	0
Apr 18, 7:20 PM EDT	0	0	0
Apr 18, 7:40 PM EDT	0	0	0
Apr 18, 8:00 PM EDT	0	0	0
Apr 18, 8:20 PM EDT	0	0	0
Apr 18, 8:40 PM EDT	0	0	0
Apr 18, 9:00 PM EDT	0	0	0
Apr 18, 9:20 PM EDT	0	0	0
Apr 18, 9:40 PM EDT	0	0	0
Apr 18, 10:00 PM EDT	0	0	0
Apr 18, 10:20 PM EDT	0	0	0
Apr 18, 10:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Castle Gardens, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Saint-Basile-le-Grand, and La Prairie.

City	Problem Type	Report Time
Montréal	TV	6 hours ago
Montréal	Wi-fi	1 day ago
Montréal	Internet	2 days ago
Montréal	Internet	3 days ago
Montréal	Internet	3 days ago
Montréal	Internet	3 days ago

Nearby cities with recent reports

Montréal

7 recent signals

6 hours ago

Community Discussion

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Vidéotron Issues Reports Near Castle Gardens, Quebec

Latest outage, problems and issue reports in Castle Gardens and nearby locations:

Kristian Gravenor (@CoolopolisMTL) reported 8 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
Sean Lloyd (@SeanLloyd93) reported 8 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
Felipe PJ (@fjvost) reported 9 minutes ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
Issa Sissoko (@IssaCheckmate) reported 10 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
martin lutteral 🇨🇦 (@mlutteral) reported 10 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
m@rie (@mtn_carnet) reported 17 minutes ago from Montréal, Quebec
@Videotron Service internet.
Issa Sissoko (@IssaCheckmate) reported 17 minutes ago from Montréal, Quebec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
sbg4evr (@sbg4evr) reported 25 minutes ago from Montréal, Quebec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
Nick Chrysanthakopoulos (@NickChrysantha1) reported 26 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
Cee (@CeeFor) reported 30 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Droussy 🎙🔥 (@DroussyBabe) reported 35 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
Issa Sissoko (@IssaCheckmate) reported 35 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
Dan Carnelly (@dancarnelly) reported 40 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Kathy M (@kathym425) reported 40 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Beth W (@bunnyette) reported 42 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
jyseerys (@jayseereyes) reported 44 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
jyseerys (@jayseereyes) reported 51 minutes ago from Montréal, Quebec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
Elephant Stone (@ElephantStoneHQ) reported 51 minutes ago from Montréal, Quebec
Anyone else having @Videotron internet issues?
martin lutteral 🇨🇦 (@mlutteral) reported 52 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Jaaaaaayyyyy (@zerojay) reported 59 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Scale (@alliareault) reported 3 minutes ago
@PringleJosh Hi. I'm a resident tenant at AGORA. Internet/tv included in rent signed LEASE- WAS NEVER DONE= NO INTERNET SINCE JULY 2024. Centurion my landlord/owner facilitator of internet/tv corporative account Vidéotron monopoly provider- ony only authotized by CRTC- no personal interbet/tv accounts TAL ruled against me told me I have to appeal. I am to Cour Supérieur du Québec for punitive damages, stress & compensation due to loss of income vs Centurion & Vidéotron who colluded fraudulently vs me & my son to TAL. I'm on disability broke my neck in 1999 an ARTIST I CAN'T TEACH OR SELL ART. We must go public. Help me make this happen.
Gerv (@Gervcomo) reported 3 minutes ago
@LucDupont @Videotron Same today, i've noticed this a few times recently, never happened before, i'd say since last fall. One of the few reasons i keep cable. They better fix the problem or i'll subscribe online and cut this cable....finally !
Detlef (@Detlef) reported 5 minutes ago
@Videotron Hey @Videotron, April 11th and still no Helix service. What's up? Give me some news.
Lumpy 🔪 (@lumpybag) reported 6 minutes ago
@Videotron BOO! Y'all have provided ZERO information to your clients and have SHOWN you do not care. Idk who runs this account but 100% switching to bell after this terrible service
⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported 8 minutes ago
@DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS
Marie-France Omananda Naomi CastroVelascoContreras (@NaomiCastroVCC) reported 14 minutes ago
-Bell Canada, Telus, Videotron, other "service" providers... -... -Their employ"ees" unlawfully, to the point of criminal offence, stalk their companies customers, clients, mostly using male technicians... -The female emplo"yees" mostly work with them from the call centers. -...
🦈 Daveyshark 🎵 doo doo doo doo doo 🎵 🦈 (@daveyshark42) reported 17 minutes ago
Anyone else having trouble with @Videotron today? It has cut out 3 times today. #montreal
ScorpioSymbol (@IvanMakesGames) reported 19 minutes ago
@Videotron I mean.. we call everytime and are always told the problem is on your end (like right now... 3hr estimate)
Derek Kilian (@DerekJKilian) reported 20 minutes ago
@Videotron I guess they still can’t do math… With all the people without service I CANNOT believe them. How do they calculate their efficiency? Je crois qu’ils ne savent pas calculer… Avec toutes les personnes qui n’ont pas de services, je ne les CROIS PLUS!
Colin Wilson (@Wilson13Ca) reported 20 minutes ago
@cd_lmh @psac_afpc Why would u want the same ******* u can't stand dealing with when u call Rogers/bell/Videotron etc..... To now be the ******* you have to deal with when ur trying to get ur passport or deal with taxes etc