Vidéotron outages and service status in Castle Gardens, Quebec

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Vidéotron generated 1 outage signal in the last 24 hours around Castle Gardens, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 20, 5:31 PM EDT.

Internet (73%)
Wi-fi (14%)
TV (9%)
Total Blackout (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Castle Gardens, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Castle Gardens, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Castle Gardens	Baseline
May 20, 10:00 AM EDT	0	0	0
May 20, 10:20 AM EDT	0	0	0
May 20, 10:40 AM EDT	0	0	0
May 20, 11:00 AM EDT	0	0	0
May 20, 11:20 AM EDT	0	0	0
May 20, 11:40 AM EDT	0	0	0
May 20, 12:00 PM EDT	0	0	0
May 20, 12:20 PM EDT	0	0	0
May 20, 12:40 PM EDT	0	0	0
May 20, 1:00 PM EDT	0	0	0
May 20, 1:20 PM EDT	0	0	0
May 20, 1:40 PM EDT	0	0	0
May 20, 2:00 PM EDT	0	0	0
May 20, 2:20 PM EDT	0	0	0
May 20, 2:40 PM EDT	0	0	0
May 20, 3:00 PM EDT	0	0	0
May 20, 3:20 PM EDT	0	0	0
May 20, 3:40 PM EDT	0	0	0
May 20, 4:00 PM EDT	0	0	0
May 20, 4:20 PM EDT	0	0	0
May 20, 4:40 PM EDT	0	0	0
May 20, 5:00 PM EDT	0	0	0
May 20, 5:20 PM EDT	0	0	0
May 20, 5:40 PM EDT	0	0	0
May 20, 6:00 PM EDT	0	0	0
May 20, 6:20 PM EDT	0	0	0
May 20, 6:40 PM EDT	0	0	0
May 20, 7:00 PM EDT	0	0	0
May 20, 7:20 PM EDT	0	0	0
May 20, 7:40 PM EDT	0	0	0
May 20, 8:00 PM EDT	0	0	0
May 20, 8:20 PM EDT	0	0	0
May 20, 8:40 PM EDT	0	0	0
May 20, 9:00 PM EDT	0	0	0
May 20, 9:20 PM EDT	0	0	0
May 20, 9:40 PM EDT	0	0	0
May 20, 10:00 PM EDT	0	0	0
May 20, 10:20 PM EDT	0	0	0
May 20, 10:40 PM EDT	0	0	0
May 20, 11:00 PM EDT	0	0	0
May 20, 11:20 PM EDT	0	0	0
May 20, 11:40 PM EDT	0	0	0
May 21, 12:00 AM EDT	0	0	0
May 21, 12:20 AM EDT	0	0	0
May 21, 12:40 AM EDT	0	0	0
May 21, 1:00 AM EDT	0	0	0
May 21, 1:20 AM EDT	0	0	0
May 21, 1:40 AM EDT	0	0	0
May 21, 2:00 AM EDT	0	0	0
May 21, 2:20 AM EDT	0	0	0
May 21, 2:40 AM EDT	0	0	0
May 21, 3:00 AM EDT	0	0	0
May 21, 3:20 AM EDT	0	0	0
May 21, 3:40 AM EDT	0	0	0
May 21, 4:00 AM EDT	0	0	0
May 21, 4:20 AM EDT	0	0	0
May 21, 4:40 AM EDT	0	0	0
May 21, 5:00 AM EDT	0	0	0
May 21, 5:20 AM EDT	0	0	0
May 21, 5:40 AM EDT	0	0	0
May 21, 6:00 AM EDT	0	0	0
May 21, 6:20 AM EDT	0	0	0
May 21, 6:40 AM EDT	0	0	0
May 21, 7:00 AM EDT	0	0	0
May 21, 7:20 AM EDT	0	0	0
May 21, 7:40 AM EDT	0	0	0
May 21, 8:00 AM EDT	0	0	0
May 21, 8:20 AM EDT	0	0	0
May 21, 8:40 AM EDT	0	0	0
May 21, 9:00 AM EDT	0	0	0
May 21, 9:20 AM EDT	0	0	0
May 21, 9:40 AM EDT	0	0	0
May 21, 10:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Castle Gardens, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Longueuil.

City	Problem Type	Report Time
Montréal	Internet	17 hours ago
Montréal	Wi-fi	1 day ago
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Internet	5 days ago
Montréal	Wi-fi	9 days ago

Nearby cities with recent reports

Montréal

5 recent signals

17 hours ago

Community Discussion

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Vidéotron Issues Reports Near Castle Gardens, Quebec

Latest outage, problems and issue reports in Castle Gardens and nearby locations:

DARRELL (@darealityy) reported 0 seconds ago from Brossard, Quebec
@NobuBergy @Videotron Damn times are hard out here!
sbg4evr (@sbg4evr) reported 46 seconds ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
Dan Carnelly (@dancarnelly) reported 2 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
jyseerys (@jayseereyes) reported 2 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
David MacIntyre (@dave_mac609) reported 12 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
Sean Lloyd (@SeanLloyd93) reported 16 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
khai (@sumtimw0ng) reported 22 minutes ago from Montréal, Quebec
Hm, Videotron Internet is unstable tonight...
jyseerys (@jayseereyes) reported 22 minutes ago from Montréal, Quebec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
Richard E Flanagan (@phosfiend) reported 25 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 30 minutes ago from Montréal, Quebec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
Issa Sissoko (@IssaCheckmate) reported 36 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Bitten Pnpple 🍍 (@EL_Loso) reported 37 minutes ago from Longueuil, Quebec
I hope Videotron fix my home internet ASAP
m@rie (@mtn_carnet) reported 42 minutes ago from Montréal, Quebec
@Videotron Service internet.
martin lutteral 🇨🇦 (@mlutteral) reported 43 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Cee (@CeeFor) reported 48 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Issa Sissoko (@IssaCheckmate) reported 49 minutes ago from Montréal, Quebec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
Elephant Stone (@ElephantStoneHQ) reported 49 minutes ago from Montréal, Quebec
@MikeSidel @Videotron Sucks
Issa Sissoko (@IssaCheckmate) reported 52 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
Issa Sissoko (@IssaCheckmate) reported 57 minutes ago from Montréal, Quebec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
Kathy M (@kathym425) reported 58 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Lumpy 🔪 (@lumpybag) reported 2 minutes ago
@Videotron BOO! Y'all have provided ZERO information to your clients and have SHOWN you do not care. Idk who runs this account but 100% switching to bell after this terrible service
Jean Laroche (@boursouvie) reported 4 minutes ago
Anyone here has audio problems with @CNBC linear TV (Vidéotron is my internet provider)?
Max (@MightyMax44) reported 5 minutes ago
So I have RDS on my tv with videotron. But when I try to log in the webdiffusion with my RDS account it says I need to pay for rds? What ********?
Bleak5170 (@Bleak5170) reported 6 minutes ago
@troybeno @Videotron Day 6 here. I don't even bother calling as it's clear they have no clue when it will be back. I understand there was a storm and all, but for it the issue to persist this long is ridiculous. I'm switching to Bell as soon as I can get someone on the phone to cancel.
Scale (@alliareault) reported 6 minutes ago
@GoTalkTruth @Shawnbuckleylaw @nhppa I'm tenant in a 15 min city Agora (also Villa being built) in Gatineau Internet supposed to be incl facilitators a Monopoly Centurion Corporative Account as well as provider Vidéotron They wanted me out I'm poor but potential & value. Never set it up. No internet since Oct.
Scale (@alliareault) reported 7 minutes ago
@GTADC1 @DavidLepofsky @TheAgenda Help. Agora 15 min city Monopoly Vidéotron Centurion landlords not defending their deal- Tribunal Administratif du Logement ruling unauthorized by CTRC refused to give me local # moved to Gatineau No internet in lease incl in rent! Livelihood need I broke my neck Artist Need time
John Meloche (@johnmeloche) reported 9 minutes ago
@Videotron you guys having issues?
Marc Brodeur (@BrodeurAZ) reported 12 minutes ago
@N_A_Waller @HockeyScribe @AZadarski Pretty sure the Nordique’s issue was primarily le colisee. It was too small for the NHL. The new videotron centre is an NHL sized rink.
Morin (@MorinLoL1) reported 12 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
Amelie Leah (@melievisuals) reported 13 minutes ago
@GagnSbastien I live in Montreal.. called Vidéotron and they have an outage in my area. Could take 3-4hrs to repair.. it wasn't even declared before I called 😫