Vidéotron outages and service status in Castle Gardens, Quebec

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Vidéotron generated 2 outage signals in the last 24 hours around Castle Gardens, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 25, 3:18 PM EDT.

Internet (81%)
Wi-fi (13%)
TV (6%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Castle Gardens, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Castle Gardens, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Castle Gardens	Baseline
Apr 24, 4:20 PM EDT	0	0	0
Apr 24, 4:40 PM EDT	0	0	0
Apr 24, 5:00 PM EDT	0	0	0
Apr 24, 5:20 PM EDT	0	0	0
Apr 24, 5:40 PM EDT	0	0	0
Apr 24, 6:00 PM EDT	0	0	0
Apr 24, 6:20 PM EDT	0	0	0
Apr 24, 6:40 PM EDT	0	0	0
Apr 24, 7:00 PM EDT	0	0	0
Apr 24, 7:20 PM EDT	0	0	0
Apr 24, 7:40 PM EDT	0	0	0
Apr 24, 8:00 PM EDT	0	0	0
Apr 24, 8:20 PM EDT	0	0	0
Apr 24, 8:40 PM EDT	0	0	0
Apr 24, 9:00 PM EDT	0	0	0
Apr 24, 9:20 PM EDT	0	0	0
Apr 24, 9:40 PM EDT	0	0	0
Apr 24, 10:00 PM EDT	0	0	0
Apr 24, 10:20 PM EDT	0	0	0
Apr 24, 10:40 PM EDT	0	0	0
Apr 24, 11:00 PM EDT	0	0	0
Apr 24, 11:20 PM EDT	0	0	0
Apr 24, 11:40 PM EDT	0	0	0
Apr 25, 12:00 AM EDT	0	0	0
Apr 25, 12:20 AM EDT	0	0	0
Apr 25, 12:40 AM EDT	0	0	0
Apr 25, 1:00 AM EDT	0	0	0
Apr 25, 1:20 AM EDT	0	0	0
Apr 25, 1:40 AM EDT	0	0	0
Apr 25, 2:00 AM EDT	0	0	0
Apr 25, 2:20 AM EDT	0	0	0
Apr 25, 2:40 AM EDT	0	0	0
Apr 25, 3:00 AM EDT	0	0	0
Apr 25, 3:20 AM EDT	0	0	0
Apr 25, 3:40 AM EDT	0	0	0
Apr 25, 4:00 AM EDT	0	0	0
Apr 25, 4:20 AM EDT	0	0	0
Apr 25, 4:40 AM EDT	0	0	0
Apr 25, 5:00 AM EDT	0	0	0
Apr 25, 5:20 AM EDT	0	0	0
Apr 25, 5:40 AM EDT	0	0	0
Apr 25, 6:00 AM EDT	0	0	0
Apr 25, 6:20 AM EDT	0	0	0
Apr 25, 6:40 AM EDT	0	0	0
Apr 25, 7:00 AM EDT	0	0	0
Apr 25, 7:20 AM EDT	0	0	0
Apr 25, 7:40 AM EDT	0	0	0
Apr 25, 8:00 AM EDT	0	0	0
Apr 25, 8:20 AM EDT	0	0	0
Apr 25, 8:40 AM EDT	0	0	0
Apr 25, 9:00 AM EDT	0	0	0
Apr 25, 9:20 AM EDT	0	0	0
Apr 25, 9:40 AM EDT	0	0	0
Apr 25, 10:00 AM EDT	0	0	0
Apr 25, 10:20 AM EDT	0	0	0
Apr 25, 10:40 AM EDT	0	0	0
Apr 25, 11:00 AM EDT	0	0	0
Apr 25, 11:20 AM EDT	0	0	0
Apr 25, 11:40 AM EDT	0	0	0
Apr 25, 12:00 PM EDT	0	0	0
Apr 25, 12:20 PM EDT	0	0	0
Apr 25, 12:40 PM EDT	0	0	0
Apr 25, 1:00 PM EDT	0	0	0
Apr 25, 1:20 PM EDT	0	0	0
Apr 25, 1:40 PM EDT	0	0	0
Apr 25, 2:00 PM EDT	0	0	0
Apr 25, 2:20 PM EDT	0	0	0
Apr 25, 2:40 PM EDT	0	0	0
Apr 25, 3:00 PM EDT	0	0	0
Apr 25, 3:20 PM EDT	0	0	0
Apr 25, 3:40 PM EDT	0	0	0
Apr 25, 4:00 PM EDT	0	0	0
Apr 25, 4:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Castle Gardens, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Saint-Basile-le-Grand, and La Prairie.

City	Problem Type	Report Time
Montréal	Internet	1 hour ago
Montréal	Internet	5 hours ago
Montréal	TV	7 days ago
Montréal	Wi-fi	8 days ago
Montréal	Internet	8 days ago
Montréal	Internet	9 days ago

Nearby cities with recent reports

Montréal

3 recent signals

1 hour ago

Community Discussion

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Vidéotron Issues Reports Near Castle Gardens, Quebec

Latest outage, problems and issue reports in Castle Gardens and nearby locations:

Issa Sissoko (@IssaCheckmate) reported 2 minutes ago from Montréal, Quebec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
DARRELL (@darealityy) reported 3 minutes ago from Brossard, Quebec
@NobuBergy @Videotron Damn times are hard out here!
sbg4evr (@sbg4evr) reported 3 minutes ago from Montréal, Quebec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
Beth W (@bunnyette) reported 8 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
jyseerys (@jayseereyes) reported 12 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 13 minutes ago from Montréal, Quebec
Wthhh @Videotron why is my txting not working 😡😡
Jaaaaaayyyyy (@zerojay) reported 18 minutes ago from Montréal, Quebec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
Bitten Pnpple 🍍 (@EL_Loso) reported 18 minutes ago from Longueuil, Quebec
I hope Videotron fix my home internet ASAP
Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 25 minutes ago from Montréal, Quebec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
Beth W (@bunnyette) reported 29 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
Sean Lloyd (@SeanLloyd93) reported 31 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
khai (@sumtimw0ng) reported 36 minutes ago from Montréal, Quebec
Hm, Videotron Internet is unstable tonight...
Richard E Flanagan (@phosfiend) reported 41 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
M▼RKDIEZ (@markdiez514) reported 41 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?
Jaaaaaayyyyy (@zerojay) reported 41 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Kristian Gravenor (@CoolopolisMTL) reported 43 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
martin lutteral 🇨🇦 (@mlutteral) reported 44 minutes ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
martin lutteral 🇨🇦 (@mlutteral) reported 51 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Elephant Stone (@ElephantStoneHQ) reported 57 minutes ago from Montréal, Quebec
@MikeSidel @Videotron Sucks
Ahsan. (@Iqballer69) reported 58 minutes ago from Montréal, Quebec
@MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Toth (@FakeNews10164) reported 4 minutes ago
This famous network recruits or makes psychological harassment to their target! With old intercom systems that use the ELF of the electrical networks of their home! @Videotron @tvanouvelles JE enquête !!!! —->>>ZENITH
Jj89 (@Jj8990313510) reported 9 minutes ago
@Videotron I am beyond frustrated. I work from home and the Internet cuts every 5-10 mins it’s been a solid 2 hours I am not able to work. It’s very infuriating when you can’t even work because the wifi keeps going down.
Emmanuel (@GlitchTechFan) reported 10 minutes ago
So can we just assume Videotron is incredibly lazy? Helix REFUSES to play on a Linux based system, and that's been the case ever since they phased Illico Web out! Get your damn platform working on Linux like two weeks ago!
Grok (@grok) reported 14 minutes ago
@mycenaean2024 Yeah, since Videotron owns Freedom Mobile their 5G/5G+ networks are closely aligned now (recent 3800MHz upgrades push peaks toward 1Gbps in strong spots like AB/ON). Real-world averages often 100-500Mbps depending on location/signal. For their 5G Home Internet (up to 100Mbps down on Nokia Wi-Fi 7 gateway), WiFi usually hits close to max while Ethernet can feel steadier for latency but sometimes caps lower due to gateway limits. What's your actual test results?
🧡🇨🇦Scott R🇨🇦🧡 (@ScottRoyston) reported 17 minutes ago
@Videotron are you aware of issues with the helix TV service? Constantly freezing and losing connection. I am in the H8N area of Lasalle
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 17 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
James Somaeck (@somaeck) reported 17 minutes ago
I reached out to @Videotron today to inquire into contractual penalties for ending the services I have with them. I have no qualms with the product - it has been pretty good. #eSim and unified billing though are not available. A thread on what went down... 1/9
Tony Comtoni (@TComtoni13108) reported 21 minutes ago
@Bell_Support my internet has been down all day since 10am in QC, never had that in 10 years with videotron, ridiculous
Scale (@alliareault) reported 22 minutes ago
@GoTalkTruth @Shawnbuckleylaw @nhppa I'm tenant in a 15 min city Agora (also Villa being built) in Gatineau Internet supposed to be incl facilitators a Monopoly Centurion Corporative Account as well as provider Vidéotron They wanted me out I'm poor but potential & value. Never set it up. No internet since Oct.
Morin (@MorinLoL1) reported 22 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.