Vidéotron outages and service status in Castle Gardens, Quebec

Problems in the last 24 hours in Castle Gardens, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Castle Gardens, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Castle Gardens, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Saint-Basile-le-Grand, and La Prairie.

City	Problem Type	Report Time
Montréal	Internet	13 hours ago
Montréal	Internet	4 days ago
Montréal	Internet	4 days ago
Montréal	Internet	4 days ago
Montréal	TV	6 days ago
Montréal	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

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Vidéotron Issues Reports Near Castle Gardens, Quebec

Latest outage, problems and issue reports in Castle Gardens and nearby locations:

• 
  Issa Sissoko (@IssaCheckmate) reported 2 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 4 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  jyseerys (@jayseereyes) reported 6 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  M▼RKDIEZ (@markdiez514) reported 7 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Richard E Flanagan (@phosfiend) reported 8 minutes ago from Montréal, Quebec

  @Videotron internet seems to be down for folks in Hudson/St lazare

• 
  Elephant Stone (@ElephantStoneHQ) reported 13 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 17 minutes ago from Montréal, Quebec

  @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

• 
  Kristian Gravenor (@CoolopolisMTL) reported 27 minutes ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  Issa Sissoko (@IssaCheckmate) reported 29 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  sbg4evr (@sbg4evr) reported 31 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  Issa Sissoko (@IssaCheckmate) reported 35 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  sbg4evr (@sbg4evr) reported 35 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 36 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  Issa Sissoko (@IssaCheckmate) reported 38 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  jyseerys (@jayseereyes) reported 41 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 46 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  Kathy M (@kathym425) reported 49 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Beth W (@bunnyette) reported 55 minutes ago from Montréal, Quebec

  @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

• 
  Jaaaaaayyyyy (@zerojay) reported 56 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  m@rie (@mtn_carnet) reported 59 minutes ago from Montréal, Quebec

  @Videotron Service internet.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sLosada (@s_slosada) reported 3 minutes ago

  @Videotron Hi, That's not in my property, I'm only trying to help you. If Videotron wants to get emergency calls and unhappy customers once it breaks, it's your own decision.

• 
  Detlef (@Detlef) reported 5 minutes ago

  @Videotron Hey @Videotron, April 11th and still no Helix service. What's up? Give me some news.

• 
  Scale (@alliareault) reported 6 minutes ago

  @GoTalkTruth @Shawnbuckleylaw @nhppa I'm tenant in a 15 min city Agora (also Villa being built) in Gatineau Internet supposed to be incl facilitators a Monopoly Centurion Corporative Account as well as provider Vidéotron They wanted me out I'm poor but potential & value. Never set it up. No internet since Oct.

• 
  Scale (@alliareault) reported 7 minutes ago

  My credit bad they refused to give me router registered to Corporative Internet Account Centurion- landlord facilitators & Vidéotron- telecom providers- only ones authorized by CRTC at my location. TAL ruled against me. I'm waiting for them to adhere to QC Canadian & Global Regs.

• 
  François (@F__Peladeau) reported 8 minutes ago

  My internet provider is pissing me off. Tomorrow is D day. Either they fix it permanently or I switch to Bell. @Videotron @Bell

• 
  Crab Navi 🦀 (@ChickenPoutine) reported 8 minutes ago

  *Some people would say I never had 18/18 because I don't have the Videotron Centre.

• 
  Trump Is President (@yankiadler) reported 10 minutes ago

  @Videotron your Internet is down in Montreal ?

• 
  Derek Kilian (@DerekJKilian) reported 11 minutes ago

  @Videotron I guess they still can’t do math… With all the people without service I CANNOT believe them. How do they calculate their efficiency? Je crois qu’ils ne savent pas calculer… Avec toutes les personnes qui n’ont pas de services, je ne les CROIS PLUS!

• 
  Anne DeBlois (@annedeblois) reported 16 minutes ago

  @frankcain088 @PuckReportNHL @FriedgeHNIC Absolutely, so why do they want to stick with this awful setup? I went to the QMHJL draft last summer, it was the good, old, centralized setup at the Vidéotron Centre in Québec City. That was way, way, way better.

• 
  Shawna McLean (@Shawna_not_Sean) reported 16 minutes ago

  What a day, I'm going to have today! There's a problem with my father's TV I need to solve a problem before the gray cup 🤯 talk about stress 🤬😔 #GreyCup #videotron