Vidéotron Outage Report in Montréal, Québec
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The latest reports from users having issues in Montréal come from postal codes H3H, H3S, H3L, H1W, H3T, H1Z, H4A and H3J.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Montréal, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Montréal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (70%)
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Wi-fi (11%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Lachine, Châteauguay, LaSalle, Candiac, Laval, Sainte-Thérèse, Dollard-Des Ormeaux, Longueuil and Brossard.
| City | Problem Type | Report Time |
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 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Montréal, Québec
Latest outage, problems and issue reports in Montréal and nearby locations:
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summer the fighter
(@SummerrWoodss) reported
from
Dollard-Des Ormeaux, Québec
@Videotron y’all out here having the worst connection and nobody working to help…
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
@Videotron has the worst customer service.
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
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lawrence bass
(@lbass007) reported
from
Laval, Québec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
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Bitten Pnpple 🍍
(@EL_Loso) reported
from
Longueuil, Québec
I hope Videotron fix my home internet ASAP
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Fha Gauthier
(@voilalasoupe) reported
from
Laval, Québec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
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lagarto malo 🦎
(@lagarto_malo) reported
from
Westmount, Québec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Irene Levy
(@soyirenelevy) reported
.@Videotron we don't have internet service.... I am calling to technical and customer supoort numbers and they don't seem to work....
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Al
(@freefox76) reported
@jamie_montreal @Videotron Same issue in l'ile perrot.. Power stayed on, but Videotron out for >24hrs now..
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Gloria Cormier, CPACC
(@GloriaCormier) reported
@Rogers - any plans to credit Québec customers for data overage due to Videotron outage caused by Wednesdays ice storm?
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Jamie
(@jamie_montreal) reported
@Workhusband92 @freefox76 @Videotron Hopefully :) I'm still confused about why it even went down when hydro didn't go out though.
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Commissioner Miner
(@fanCRTCProfling) reported
Let me check the #CRTC outage website everyone knows of and which Videotron mocked in the secret side-consultation: Nope, nothing shows. Guess everything worked. haha kidding, couldn't load **** from the CRTC site Videotron, Freedom & Rogers wouldn't connect to the ******* net.
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Adm_
(@_AdmX_) reported
@Videotron is it still relevant that the Helix wifi service at home is still out of service. In Verchère, the network has not been available for 24 hours now and my terminal flashes continuously in Green. #Videotron
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NickDarius 🚹
(@meletakos) reported
@Videotron any updates on service being restored in H3M 1N4 area?
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beautytools4u
(@beautytools4u) reported
@Videotron No mobile services, or internet and landline. We are sitting ducks in Chateauguay. I had this tiny window to send a message. No way to call you for tech support.
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Pythagoras Sheeorem
(@PythagSheeorem) reported
@Videotron In the event of an emergency where landline is out and cell data is out, what do you suggest people do? Pray?
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Mark
(@ReaperClose) reported
@Videotron when will the service be available in Laval