Vidéotron Outage Report in Longueuil, Montérégie, Québec

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@Videotron so, erm, you’re internet is down?

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

Hm, Videotron Internet is unstable tonight...

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@MikeSidel @Videotron Sucks

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

Fix this **** Now !! @Videotron #enjeuxmajeurs

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron Service internet.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

Let me check the #CRTC outage website everyone knows of and which Videotron mocked in the secret side-consultation: Nope, nothing shows. Guess everything worked. haha kidding, couldn't load **** from the CRTC site Videotron, Freedom & Rogers wouldn't connect to the ******* net.

@Videotron My internet is down as well I didn't get it back do you know when it's coming back on

@Rafa30744907 @Videotron No good news, I'm in the West island. I'm the only one in the house with a shity connection with my galaxy. I phones have no network. I don't know if this is a patern with others.They say 80% should have electricity by midnight. Be safe.

@Videotron we are without home internet since yesterday. Will we get a discount for all the days without service?

@Videotron you guys need to have an outage map like hydro Quebec.That way people could see if there are outages in the area & not call in to find out if there is one or if te issue might be something else. Can you confirm if there is an outage in the area around H7W postal code

@Videotron any update on when your incompetence will end and you’ll stop being embarrassing and go back to being at least on par with Bell? I know you guys don’t give a **** but 12 year customer here on 5 services. I’m switching to bell the microsecond my phone contract ends.

@Workhusband92 @freefox76 @Videotron Hopefully :) I'm still confused about why it even went down when hydro didn't go out though.

@Videotron is it still relevant that the Helix wifi service at home is still out of service. In Verchère, the network has not been available for 24 hours now and my terminal flashes continuously in Green. #Videotron

@Videotron In the event of an emergency where landline is out and cell data is out, what do you suggest people do? Pray?

@Videotron any updates on service being restored in H3M 1N4 area?