Vidéotron Outage Report in Longueuil, Montérégie, Québec
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Longueuil, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Longueuil and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 07: Problems at Vidéotron
Vidéotron is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (71%)
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Wi-fi (11%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Longueuil, Montérégie, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Châteauguay, Candiac, Westmount, Sainte-Catherine, Terrebonne, Laval, Lachine, LaSalle and Longueuil.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Wi-fi | |
| Montréal |
Internet | |
| Châteauguay |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Longueuil, Québec
Latest outage, problems and issue reports in Longueuil and nearby locations:
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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KitEdotca
(@KittEdotca) reported
from
Westmount, Québec
@Videotron so, erm, you’re internet is down?
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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CaesarSaleh
(@TossMySaleh) reported
@MeruMeruMsg @Distributel Videotron is down too, no?
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qualitycaptain
(@QualityCaptain) reported
@BenoitVerreaul4 @shelly_at_work @Videotron Same for me, Acanac customer.
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Carole
(@InspiringDays22) reported
Videotron made life crazy with sending me the wrong order then resending another , then when I returned the first order they cancelled the corrected order and after 10 days I still now have no service and if I want it I must now pay full price upfront for equipment #videotron
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J.L. Abrassart
(@zaphthegreat) reported
@Videotron are you going to acknowledge your outage that affects Acanac clients? Are you going to fix it? They confirmed that the issue is on your end.
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Dharminder Moudgil
(@MoudgilD) reported
@Distributel What caused full province to go off, not sure if videotron is completely down which is impacting. Any more info would be appreciated
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c.
(@AkatsukiJit) reported
@Videotron, why i pay so much just for my wifi to go down almost everyday?. **** is ridiculous.
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Dr Who
(@AdamSavage79) reported
@Videotron Tried that. You ignored me. Complaint form/email/link please.
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Nitesh
(@niteshp80) reported
@Videotron Internet is not working, is there internet outage in Dollard-des-Oreamux?
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J.L. Abrassart
(@zaphthegreat) reported
@Videotron so now that we all pointed out that Acanac confirmed the problem was on your end, you're just going to remain silent and only reply to people about your mobile network? No wonder people use resellers. The dishonesty is astounding.
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Benoit Verreault
(@BenoitVerreaul4) reported
@DistributelHelp Videotron is now saying they have fixed the issue to their customers. They say to restart our devices and everything should be back. Did not work in my case.