Vidéotron Outage Report in Kanata, Ontario

Problems in the last 24 hours in Kanata, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kanata, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Kanata, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa.

City	Problem Type	Report Time
Ottawa	Total Blackout	6 days ago
Ottawa	TV	16 days ago
Ottawa	Internet	16 days ago
Ottawa	Internet	16 days ago
Ottawa	Internet	19 days ago
Ottawa	Total Blackout	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Kanata, Ontario

Latest outage, problems and issue reports in Kanata and nearby locations:

• 
  Paul Morneau (@Paul_Morneau) reported 2 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 7 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 26 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Paul Morneau (@Paul_Morneau) reported 29 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Allie MacAlister (@AllieKnitNinja) reported 49 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 53 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jason Payette (@JasonPayette) reported 16 seconds ago

  @Videotron Is there an outage in Pointe Claire at the moment?

• 
  🐉🦋Dey🦋🐉 (@Lo0naVsDeyDey) reported 45 seconds ago

  @fizz_ca I am following you. It’s been well over a week I was promised a refund and of course, you guys didn’t keep your word. I am cancelling and going with videotron. I have never experienced such a bad service. I am going to complain on FB as well.

• 
  kal | Nihilian Effect 📚 saga (@KalSDavian) reported 2 minutes ago

  @Videotron, what does "Managing your home network settings is now easier than ever" mean, because logging into two separate websites & downloading a phone app just to port forward is the exact opposite of the ease of just logging into a router on my desktop. Wtf is this nonsense

• 
  amrita bhatia (@amritab97314715) reported 3 minutes ago

  @Videotron all they want to do is transfer the call to someplace so they dont have to answer or help

• 
  foggybottomz (@foggybottomz) reported 12 minutes ago

  @Videotron Is there a problem with landline internet (wifi)? Keeps on losing the connection, and when I do a speed test it is trying to connect to a server in Oregon.. I'm in Gatineau!

• 
  J (@J88738850) reported 12 minutes ago

  @Bell @Videotron Called Bell to cancel services as we switched to Videotron (same service but for less). After refusing retention offers the agent hanged up on me. Bell would offer better service if agents didn't fear losing their jobs over statistics/retention objectives. 👎👎

• 
  Martyn Bootyspoon (@mbootyspoon) reported 12 minutes ago

  @P_rudence_ @Videotron Finally back online but like Damn lol

• 
  Sheeners (@Sheens13) reported 22 minutes ago

  @Videotron wins again, sending two rude classless employees door to door, as one guy spits on my sidewalk 👌

• 
  amrita bhatia (@amritab97314715) reported 22 minutes ago

  @Videotron i was on customer service which keep transferring me from retail account to business account to retail account to business account. your customer service is extremely rude and clueless

• 
  Martyn Bootyspoon (@mbootyspoon) reported 23 minutes ago

  Anyone else’s Videotron down today