Vidéotron Outage Report in Kanata, Ontario
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Kanata, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kanata and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (73%)
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Wi-fi (8%)
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TV (7%)
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Total Blackout (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Kanata, Ontario
The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Gatineau |
TV | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Ottawa |
Wi-fi | |
| Ottawa |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Kanata, Ontario
Latest outage, problems and issue reports in Kanata and nearby locations:
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Dziekan Hojsak 🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
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Jessica Lavoie
(@MadameDanis) reported
from
Gatineau, Québec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
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🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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StockMan
(@StockMan987) reported
@Videotron Is internet down in downtown Montreal right now?
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gino buena
(@gbuena) reported
@Videotron no internet service Montreal-east?
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Beach Foam Pop / 🇨🇦 🏳️🌈
(@BeachFoamPop) reported
@CTVLife has had an audio-video out of sync problem for weeks on @Videotron. They don't seem to know how to fix the problem. Can you help?
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Leslie Spector
(@LeslieSpector7) reported
@Videotron worst service. Waited all day for technician. Kept telling me I was next call. Nobody showed up. No wifi, No television, No telephone. Missed an entire day of work.
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Bill McStravick
(@stuckincentre) reported
@stevenchase Rogers, Bell/Telus-Ericsson 5G gear, Videotron, Sasktel- Samsung 5G gear, Freedom was down to Nokia and Ericsson 5G gear before sale put hold on project. Who's left? The majority of providers all use the big carriers networks.
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devinbrodie25 🇨🇦
(@devinbrodie25) reported
.@Videotron customer support is terrible.
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Violent Pupil
(@zenSavage_) reported
@Videotron internet down for over 5hrs ? Can you please give us an update?
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Leslie Spector
(@LeslieSpector7) reported
@Videotron Called that a wire was cut and down outside my house. Was told technician would 100% arrive by end of day. Lie after lie from customer service. Wasted an entire day waiting for technician
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ScorpioSymbol
(@IvanMakesGames) reported
@Videotron Helix really makes me miss coaxial cable. This tech just isn't there, and integrating it into our household has been nothing but problems.
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MercyQc
(@M3rcyQc) reported
Live is cancel ,am fighting with my internet and it running my game not gone live on this shity wifi at all anymore...**** you @Videotron 🤬🤬🤬it was fine before and now am droping packet all the time...