Vidéotron Outage Report in Kanata, Ontario
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Kanata, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kanata and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Vidéotron
Vidéotron is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (61%)
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Wi-fi (17%)
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TV (11%)
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Total Blackout (6%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kanata, Ontario
The most recent Vidéotron outage reports came from the following cities: Gatineau and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Gatineau |
TV | |
| Gatineau |
TV | |
| Ottawa |
Internet | |
| Gatineau |
Wi-fi | |
| Ottawa |
Phone | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Kanata, Ontario
Latest outage, problems and issue reports in Kanata and nearby locations:
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Carrie S
(@CarrieS17) reported
@Videotron no service in Eastern Ontario? My connection disappeared and nothing I’ve tried is bringing it back. Is there a system issue?
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Jack Todd
(@jacktodd46) reported
@rosschrisa @Johnnnyboy11 I had more problems with quality with Bell than any other provider. And there customer service is awful. That's one area where Videotron is clearly superior.
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Sean Lapalme
(@TheGraceful_1) reported
Hey @Videotron sim sub fail. CTV still on CBS. Is it that hard to get right?
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Jean Roger Guiala
(@Guialajr) reported
@Videotron I'm an helix user and I have some difficulties accessing internet today , already rebooted the router twice , is there an ongoing issue ?
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Katrinna Hendrix- 0f/Creator/Artist
(@katrinnahendrix) reported
@Videotron Already talked to customer service. They were no help. This shouldn't have happened. Lucky you guys, I'm too broke to find a new internet company
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vince dascoli
(@VinceDascoli) reported
Hey @Videotron get your act together. My internet has been going down for the past 2 days did a reset and it still does the same thing.
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toni
(@tonih_78) reported
@stephenlautens What do you mean 'about to expire'? They don't grandfather in old packages? Videotron did that and we had a great package - even their customer service reps would tell us not to get rid of it bc nothing was as good. Of course we did get rid of it yrs later and I still regret it.
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مصطفى/mstfa (they/them)
(@mstfacmly) reported
I guess I'll be needing to change internet providers 💔 @TekSavvyBuzz is limited on the Videotron network to 100Mbps, and I need to up my download speeds for work
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Steve Faguy
(@fagstein) reported
Videotron has followed through on its threat to pull AMC from its service, citing the "unrealistic" contract demands of the U.S. channel.
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Nick RoBOOrtson Stan Account
(@P1KA_B00) reported
@DeleteTheNats Compare that to QC, which currently lacks any pro teams, is far enough away from Montreal to have its own identity. There’s enough ex Nordique fans to support an NHL team, there’s a reason the Bruins are so popular there. A Quebec team would play in the Videotron centre... (2)