Vidéotron service status in Kanata, Ontario

Problems in the last 24 hours in Kanata, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kanata, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Kanata, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa.

City	Problem Type	Report Time
Ottawa	Total Blackout	11 days ago
Ottawa	TV	21 days ago
Ottawa	Internet	21 days ago
Ottawa	Internet	21 days ago
Ottawa	Internet	24 days ago
Ottawa	Total Blackout	24 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Kanata, Ontario

Latest outage, problems and issue reports in Kanata and nearby locations:

• 
  Allie MacAlister (@AllieKnitNinja) reported 14 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 18 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 19 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 32 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Paul Morneau (@Paul_Morneau) reported 53 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Paul Morneau (@Paul_Morneau) reported 54 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 58 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  pot (@potbrick1) reported 2 minutes ago

  @MustyKetchup Videotron is bad but not that bad

• 
  David Boutin (@El_boubou) reported 3 minutes ago

  @Videotron @kathym425 im happy you have your clients in mind... but why did i receive a letter also announcing me a 3$ increase on my TV bill ? losing AMC is losing The Walking Dead...clearly not a service upgrade quality.

• 
  Linnifred (@linnifred) reported 4 minutes ago

  @Ipstenu I have this issue with Videotron. It is so frustrating. Especially with a password reset request.

• 
  El Contador (@ElContadoro) reported 7 minutes ago

  @Bell has the worst customer service I’ve ever seen in my life. No TV or internet in my house for 5 days now. I’ve called and spoken to 22 different people. Nothing has been fixed still. Complete incompetence. Will be switching to @Videotron on Monday

• 
  ❄️☃️Stouph☃️❄️ (@stouph87) reported 8 minutes ago

  @jacktodd46 I used to have a roku but it was slow. We then got an apple tv and it was soooo much faster. Then a 4k tv and another apple tv 4k. You can do anything with that. We have the Videotron 4k terminal that can record 8 shows.

• 
  Mike (@browncoat) reported 13 minutes ago

  @zaheedonism @Videotron 400/50 for the whole home. I’ve got most stuff hooked up via hardwire (thank goodness for MoCA adapters!) but even then our Sunday night speeds have always been horrid.

• 
  Danny 🇨🇦 (@TripleX137) reported 15 minutes ago

  Not impressed with Videotron...since high school they’ve been collecting by credit card my payments. Not a single missed payment. I cancel my plan by another provider. They send the last bill to my last address...then a few months later a collection agency calls me...wtf!?! Mf...

• 
  John C. (@giovan13) reported 17 minutes ago

  @Videotron Hello, when can we expect internet service to go back up? postal code H9W 6C3

• 
  Rachele DiBartolo (@rachdibartolo) reported 18 minutes ago

  Working from home with @Videotron internet is really difficult. The internet sucks!

• 
  Lino Palmieri (@linop67) reported 20 minutes ago

  @jacktodd46 Jack as much as you hate Bell the corporation their Fibe TV would never make me change to Videotron besides the fact that. I don’t like to give my money to a separatist