Vidéotron Outage Report in Kanata, Ontario
No problems detected
If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Kanata, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kanata and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (73%)
-
Wi-fi (9%)
-
Total Blackout (7%)
-
TV (6%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Kanata, Ontario
The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Wi-fi | |
| Ottawa |
TV | |
| Ottawa |
TV | |
| Ottawa |
Wi-fi | |
| Ottawa |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Kanata, Ontario
Latest outage, problems and issue reports in Kanata and nearby locations:
-
Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
-
Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
-
Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
-
johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Dante's Inferno
(@DanteInfn) reported
@Videotron My service is back up in the h9h. No videotron you don't get to take credit. It only came back when hydro restored a patch nearby that was without power.
-
Stuntman Stützle
(@StuntmanStutzle) reported
Well that was fun. Power went out on my birthday Wednesday around 3pm, came back Friday around 8pm but Videotron was down. Finally today while I was out, the internet is back. It's been an interesting week to say the least
-
patrick auger
(@patrickaug15655) reported
@Videotron Not working where I am, my wife working from home, better be back today, or we are switching provider! Sorry but my neighbor as another provider and they have it working since yesterday.
-
Khalid L., PhD
(@Khalid_Montreal) reported
Still no @videotron since Wednesday Manage to talk to someone from the technical support can’t confirm when the service will be back
-
carmax
(@carmax74905256) reported
@Videotron 2) I have Rogers as a cell provider. Their network was offline for me. Was able to connect to an agent in a minute. That agent followed up by email & suggested I ask billing for a credit. They are now back online. Two completely different experiences. Videotron is not prepared.
-
Ian K. Rogers ikr?╭ರ_ಠ
(@greynotgrey) reported
@montrealmarc @Videotron I also live in H2V, never lost power - but also have had no home internet since Wednesday. I wonder if I will get a break on my Helix bill this month (hahaha of course not)
-
Synful
(@synfulosophy) reported
@Videotron You keep saying 90%, but that means nothing when you're the other 10% & you can't get an understanding as to what areas are being worked on next. An outage map similar to HydroQuebec would have been appreciated, but that must have been too hard. How about just naming burroughs?
-
Danny B
(@RuprechtMtl) reported
@Videotron BELL is working fine but Videotron is down for 5 days now. What a crap company.
-
Ella Peplowski
(@coachellap) reported
@Videotron Update! We found Videotron this morning. Finally spoke with a CS rep. Videotron scheduled an appointment to reconnect wire on April 17th. We are expecting a credit for service time lost.
-
Matt Viglas
(@MattViglas) reported
@Videotron Bell Fibe was online the moment electricity came back, just saying.. Videotron is still down at my dads place (J7T). I've been bugging him to switch. After this fiasco he will be.