Vidéotron

Vidéotron Outage Report in Kanata, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Kanata, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kanata and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Kanata, Ontario 02/01/2026 03:05

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kanata, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Total Blackout
CanadaOttawa Internet
CanadaOttawa Internet
CanadaGatineau Internet
CanadaOttawa Wi-fi
CanadaOttawa Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Kanata, Ontario

Latest outage, problems and issue reports in Kanata and nearby locations:

  • 3_punch Gilles Monvoisin (@3_punch) reported from Gatineau, Québec

    So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

  • johnefrancis johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

  • Hobbit1969 Front Line Red Shirt (@Hobbit1969) reported from Gatineau, Québec

    @BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily

  • penseur_logique Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported from Ottawa, Ontario

    @caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.

  • CdnAvSpotter Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario

    @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

  • MadameDanis Jessica Lavoie (@MadameDanis) reported from Gatineau, Québec

    @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

  • Paul_Morneau Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

  • CdnAvSpotter 🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario

    @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

  • AllieKnitNinja Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario

    @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

  • LaLouveRK ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported from Gatineau, Québec

    @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

  • moviesbbq Al (@moviesbbq) reported from Ottawa, Ontario

    @Videotron when will you support esims?

  • moviesbbq Al (@moviesbbq) reported from Ottawa, Ontario

    @Videotron when will support esims?

  • ottawadeafgirl Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported from Ottawa, Ontario

    @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

  • Paul_Morneau Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • moviesbbq Al (@moviesbbq) reported from Ottawa, Ontario

    @Videotron when will you support esims?

  • boileaupa Phil Boileau (@boileaupa) reported

    @nspector4 Yeah he got some bandwidth for cheap for Videotron across Canada. Something to exchange or sell down the road maybe.

  • casaraku r kenedi (@casaraku) reported

    @Videotron By then the issue will be solved. Not. Just like Ukraine.

  • NabilaOubouchou Nabila Oubouchou (@NabilaOubouchou) reported

    @Videotron what is this #helix system always down, i am frustrated to be charged after canceling my subscription and you call you are told that the #helix system is down we can do nothing

  • pizarrock Manuel Pizarro (@pizarrock) reported

    @Videotron is the site and the app down? I can't login for more than 48hs now

  • reneeyoxon René Yoxon (they/them) ♿️ (@reneeyoxon) reported

    Probably gonna leave @fizz_ca in the new year because the internet service has been so unreliable this year. Can anyone in Montreal recommend an alternative? I picked Fizz because it was budget friendly but maybe I should go back to @Videotron...

  • Mart_Madzaw MartinV (@Mart_Madzaw) reported

    @Suzukithegoat Damn. I'm at least 4t seconds behind. Thank you Helix videotron.

  • webnatu webnatu (@webnatu) reported

    Dude! Honestly videotron helix tv yesterday bugged the entire Argentina vs Croatia match. Missed the penalty kick from Messi and today they send me an email saying there’s a fees increase. Lol talk about bad timing videotron. This is one piss off latina now. #Quebec

  • MatthewSBritton Matt Britton 13-11-2 (@MatthewSBritton) reported

    @manofbird I was on the phone with Videotron. Got a "Don't worry about it bro, it happens" when I was forced to make a payment arrangement. Bro? I guess times have changed. Im used to hearing a more "I dont give a **** about your problems" tone from them.

  • quaid_jennifer Jennifer Quaid (@quaid_jennifer) reported

    Would not Videotron face same issue? Counsel: no, because Videotron will upgrade the Freedom network (Freedom has always been behind) so it can compete with the current successful incumbents. (Q from me: if Freedom customers are budget customers, where will they get service?)