Vidéotron Outage Report in Kanata, Ontario

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Problems in the last 24 hours in Kanata, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kanata and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

December 05: Problems at Vidéotron

Vidéotron is having issues since 04:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (9%)

3. 

   Total Blackout (7%)

4. 

   TV (6%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Live Outage Map Near Kanata, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.

City	Problem Type	Report Time
Ottawa	Internet	8 days ago
Ottawa	Wi-fi	8 days ago
Ottawa	TV	16 days ago
Ottawa	TV	16 days ago
Ottawa	Wi-fi	16 days ago
Ottawa	Total Blackout	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Kanata, Ontario

Latest outage, problems and issue reports in Kanata and nearby locations:

• Paul Morneau (@Paul_Morneau) reported 7 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• Gilles Monvoisin (@3_punch) reported 26 minutes ago from Gatineau, Québec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• johnefrancis🇨🇦 (@johnefrancis) reported 32 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• Allie MacAlister (@AllieKnitNinja) reported 56 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• adam (@Adam93030037) reported 3 minutes ago

  @Videotron I'm 1 of your customers experiencing this issue . What is going on

• MTL#1 (@habsexpos) reported 5 minutes ago

  @ShawnGoldwater @brendanshowbiz The alert made Videotron shut down, lots of pissed off ppl

• François Caron 🇨🇦 (AZ:💉💉 Flu:💉 Pfizer: 💉) (@Milnoc) reported 14 minutes ago

  @jfmezei Nope! The backup is on Bell, and that's where I received the alert. The main phone on Videotron never received an alert, but one might be coming later.

• Mary T - (@Frosty0o) reported 17 minutes ago

  @Videotron Their stupid alert screwed everything up….as if anyone who is out at 10 pm is even near a gd television….wrong audience Legault….

• MTL#1 (@habsexpos) reported 18 minutes ago

  @Guzzo_Vincenzo @cdube_sante @francoislegault And because of this alert Videotron is down. Quebec Sait Faire!!!?

• Ian (@wugz) reported 19 minutes ago

  @Videotron Such a stupid excuse! What does an alert have to do with your helix service?

• Ruth Fernandez (@FernandezInk) reported 19 minutes ago

  @videotron telling me in DM « Hi. We are aware of a latency issue following the alert. The only thing to do is wait and try again from time to time. We are sorry for the inconveniences. » 😔 😳#lame #HELIX

• MTL#1 (@habsexpos) reported 21 minutes ago

  @StuCowan1 @jaredbook @Videotron Imagine if this would have been a Federal Gov initiative. The seps would have had a field day blaming JT for the Videotron outage

• Feddy (@JohnnyFeddy) reported 21 minutes ago

  @Videotron Can’t handle a simple msg. Goes to show how CRAP the Vidéotron network/service really is.

• Isabella (@bellacullen263) reported 22 minutes ago

  @Videotron Can you fix this soon its frustrating