Vidéotron

Vidéotron Outage Report in Ottawa, Ontario

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The latest reports from users having issues in Ottawa come from postal codes K2A, K2C, K1K, K1G, K1S, K2H, K2P and K1M.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Ottawa, Ontario 12/14/2025 18:00

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (8%)

    Wi-fi (8%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, Gatineau and Orléans.

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City Problem Type Report Time
CanadaOttawa Internet
CanadaGatineau TV
CanadaOttawa Internet
CanadaOttawa Internet
CanadaOttawa Wi-fi
CanadaOrléans Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • 3_punch Gilles Monvoisin (@3_punch) reported from Gatineau, Québec

    So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

  • Paul_Morneau Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

  • LaLouveRK ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported from Gatineau, Québec

    @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

  • johnefrancis johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

  • ottawadeafgirl Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported from Ottawa, Ontario

    @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

  • AllieKnitNinja Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario

    @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

  • MadameDanis Jessica Lavoie (@MadameDanis) reported from Gatineau, Québec

    @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

  • CdnAvSpotter 🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario

    @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

  • Paul_Morneau Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

  • Christopherprov Christopher provost (@Christopherprov) reported from Chelsea, Québec

    @Videotron seems to be a major outage but not able to contact you.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Wokephobe1 Wokephobe (@Wokephobe1) reported

    @dougshields88 @MarksGonePublic It was never in doubt. PKP wanted it for Videotron. When it comes to the Libs, what Quebec wants , Quebec gets.

  • King84816640 King (@King84816640) reported

    @andersonestevam @Videotron I think it’s down in many places around the city. No response on when it’ll get fixed. :/

  • stacey_13 Stacey (@stacey_13) reported

    @Bell dont go with five, your fibe is the worst it goes down everyday plus it freezes , everyone i knwo that has videotron this does not happen

  • MoogKChan MooG 🐀 (@MoogKChan) reported

    Do you know whats fun about @Videotron When your phone service is down, and the online support is not working, and it says to call them to get it resolved.

  • Madfang7226 Verbose (@Madfang7226) reported

    Because internet is stupid. I got better speed on my cellphone than wired Videotron. Bell, advertised better and i mean significantly better, speeds than cable for the same price. I could not justify staying but i refuse to have Bell. I dropped internet for the phone's.

  • greekstud89 Paul K (@greekstud89) reported

    @Videotron hello is your phone line down i cant reach my Grandma

  • _francislavoie Francis Lavoie (@_francislavoie) reported

    @JenTiale @MobileSyrup Yes, I'm using Freedom now. But I'm tired of terrible coverage while I'm in Quebec. Videotron/Fizz would give me better coverage. But I'm not willing to lose my eSIM/WiFi calling to switch.

  • DarthStridious Darth Stridious (@DarthStridious) reported

    @koji_92fs @Videotron Mine seemed to have gone down also

  • andersonestevam Anderson Estevam (@andersonestevam) reported

    @Videotron Our internet is down, is there an outage happening?

  • AlefYei Alef Yei (@AlefYei) reported

    @FreedomMobile better get home zone service in #Quebec real quick now that they’re owned by #Videotron.