Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	10 days ago
Gatineau	Internet	15 days ago
Ottawa	TV	20 days ago
Ottawa	Internet	20 days ago
Ottawa	Internet	20 days ago
Ottawa	Internet	22 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Gilles Monvoisin (@3_punch) reported 18 seconds ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 18 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 18 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Paul Morneau (@Paul_Morneau) reported 18 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Paul Morneau (@Paul_Morneau) reported 25 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 25 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Allie MacAlister (@AllieKnitNinja) reported 50 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HorrorRadio (@HorrorRadio1) reported 3 minutes ago

  store reps who work for the telecom companies in Canada @Rogers @Bell @Videotron stop selling phones to people that were born when lead tinctures and leeches were a medically viable solution to your ailments. if your customer remembers ww2 from the start, no sale. thank you.

• 
  VinnyT權 (@vinnytam) reported 8 minutes ago

  Internet speeds has been terrible since 23rd with @Videotron. Called tech support and they say they are aware of the problem but have no update when it will be fixed. Family of 5 stuck at home in a mini lockdown only capable of one person streaming

• 
  Frank Morissette (@Crimsonium) reported 9 minutes ago

  @Videotron internet down yet in Saint-Laurent. Third time in less than a week.

• 
  Sylvain Paquette 💭 (@zyx_psilon) reported 9 minutes ago

  @scottmatla The technicalities of such TV broadcasting is simple. - Videotron or Bell (etc) supply the connectivity feed - Both must maintain a compatibility stream vulnerable to RGBA limits on common servers such as 5G or less - ANY fluctuations in stability of transmission by "cameras" 1/2

• 
  Things_that_I__hate (@Things_I___Hate) reported 9 minutes ago

  @Videotron Yo Are you shitting me? How long do I have to wait? The service was down from last night. Don't you have a ******* monitoring system?

• 
  Cybele (@Xoellisms) reported 12 minutes ago

  So.... That curfew warning on all devices fried my Helix? Wtf @Videotron ???

• 
  늙은 사람 (@tabarjack) reported 12 minutes ago

  New scam in Quebec: "Hi this is {ISP Name}. We have detected your security is not configured properly which violates our terms of service. We will suspend your account if you do not rectify the situation. Press 1 for assistance to rectify the situation" @Videotron @Bell_Support

• 
  EtiennoSaurus (@etiennosaurus) reported 13 minutes ago

  @eXoofed Never had any problem with videotron

• 
  Leon Sean (@ThisIsLeonSean) reported 15 minutes ago

  @Videotron We are already stuck home. Bad time for Helix to go down.

• 
  KhârnTheBetrayer (@betrayer_kharn) reported 17 minutes ago

  @rebbford Ok so. I had to use a VPN to dodge the wacky ISP Videotron issues BUT. Holy. Sh*tf*ck. It was End Games levels of great. I want to do it again, pretty please it was so ******* good ;-; Thank you so much all of you for this