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Vidéotron

Vidéotron Outage Report in Ottawa, Ontario

Why is my Vidéotron service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Ottawa come from postal codes K2C , K1N , K4M , K1R and K1T .

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 19% Wi-fi (19%)
  • 8% TV (8%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

CityProblem TypeReport Time
Ottawa Total Blackout 11 days ago
Gatineau Internet 16 days ago
Ottawa TV 21 days ago
Ottawa Internet 21 days ago
Ottawa Internet 21 days ago
Ottawa Internet 23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • Paul_Morneau
    Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

  • johnefrancis
    johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

  • 3_punch
    Gilles Monvoisin (@3_punch) reported from Gatineau, Quebec

    So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

  • AllieKnitNinja
    Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario

    @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

  • Paul_Morneau
    Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

  • LaLouveRK
    ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported from Gatineau, Quebec

    @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • dizoneric
    Eric Dizon (@dizoneric) reported

    @Videotron My internet connection is down at H2T/Plateau-Mile End. Can you provide a window on when the service will be restored?

  • awayfortheday
    d (@awayfortheday) reported

    @Videotron Hi, I contacted customer support about not having phone reception three days ago and still have not received a response.

  • ivegotquestion
    Questions (@ivegotquestion) reported

    Also learned the following about @Videotron service in #ottcity #OldOttawaSouth "Also it seems there is an outage with one of the mobile tower in your neighbourhood."

  • JoeCart76232533
    Joe Carter (@JoeCart76232533) reported

    @ahuncycle @Videotron @SAAQ I am so sorry this driver made you lose about 3 seconds of you life to slow down, I hope you can recover, it may be possible to go to Val Plant's rehab center for abused cyclist's. It was worth getting the driver of 3 children fired, again so so sorry for you.

  • thekindeagle
    kindeagle.eth (@thekindeagle) reported

    @P_rudence_ @ThomasR92483779 @Videotron I’m having internet issues again as well. They tore up Henri Julien/Boucher again.

  • DrSamTheDentist
    Dr. Sam (@DrSamTheDentist) reported

    @Videotron’s LTE service has been out in Ottawa since May 11th! (10 days before the storm). No explanation, no apology, simply “too bad, use 3G”. One month of no service and Videotron says to just keep waiting. What a joke! Be warned if your are thinking of switching.

  • Marco_281284
    MarcoO (@Marco_281284) reported

    @Videotron is there an issue with helix? My helix router is blinking orange. Can't watch anything. I tried unplugging and plugging the helix router but still just keeps blinking orange

  • pluc
    pL (@pluc) reported

    @pmarriott I'm with @cogeco, it's down and @videotron called me to try and convert me. They install generators on their cable boxes on electric posts. Ain't nobody trying to sway my electricity provider

  • BeachFoamPop
    Dominic / 🇨🇦 🏳️‍🌈 (@BeachFoamPop) reported

    @Videotron No problem during commercials.

  • Snurdel
    snafu (@Snurdel) reported

    @Videotron you just interrupted a movie at the last ten minute mark to do an update without my consent??? WTF?