Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	10 days ago
Gatineau	Internet	15 days ago
Ottawa	TV	20 days ago
Ottawa	Internet	20 days ago
Ottawa	Internet	20 days ago
Ottawa	Internet	22 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 1 minute ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Jessica Lavoie (@MadameDanis) reported 13 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 14 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 22 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Christopher provost (@Christopherprov) reported 30 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 37 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Paul Morneau (@Paul_Morneau) reported 37 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Paul Morneau (@Paul_Morneau) reported 48 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Gilles Monvoisin (@3_punch) reported 51 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Allie MacAlister (@AllieKnitNinja) reported 58 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Giovanni Zappia (@Undertakerz111) reported 6 minutes ago

  @Videotron Internet is back online on my street... proof videotron technical support services are not on holiday this long weekend.

• 
  Montrealer80 (@OmarAbalkhail) reported 7 minutes ago

  @jwmann @Videotron lol I feel bad ! But I still complain haha

• 
  MTLxQUANTUM (@xxQUANTUM) reported 8 minutes ago

  @Videotron Do you have an outage map?

• 
  baydaine twitch (@rigslickgoat) reported 10 minutes ago

  @Videotron Villeray nothing for 2 days, trash service

• 
  Settler 1492 (@Christo69682698) reported 13 minutes ago

  @Videotron No service in Hull

• 
  Montrealer80 (@OmarAbalkhail) reported 17 minutes ago

  @HadiElBach58110 @Videotron Wow that’s crazy !!! They should give u the whole month free for such bad service

• 
  Pedro Reducindo (@pitredu) reported 17 minutes ago

  @Videotron Vidéotron. Your update is so vague. I’m your website you don’t even have an option to verify service status . So disappointed:(

• 
  STARFLEET REPLICATOR UNIT (PARODY) (@ReplicatorUnit) reported 19 minutes ago

  @FreedomMobile so, now that you sold out - yet again - what will happen to our rate plans etc.? Will @Videotron use lube, when they take over our service etc? Will we get a choice on plans etc? We the users of #FreedomMobile need answers.

• 
  Samer Mattar (@sam_mattar) reported 20 minutes ago

  @Videotron No service in Longueuil !

• 
  Irene Branco (@IreneBranco1) reported 24 minutes ago

  @Videotron Any idea when internet service for NDIP will resume?