Vidéotron Outage Report in Ottawa, Ontario
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The latest reports from users having issues in Ottawa come from postal codes K2C, K1K, K1G, K1V, K1S, K2H, K2P and K1M.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (73%)
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Wi-fi (9%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Ottawa, Ontario
The most recent Vidéotron outage reports came from the following cities: Ottawa, Orléans and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Internet | |
| Ottawa |
Wi-fi | |
| Orléans |
Internet | |
| Ottawa |
TV | |
| Orléans |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Jessica Lavoie
(@MadameDanis) reported
from
Gatineau, Québec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
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Dziekan Hojsak 🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
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͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
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Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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Front Line Red Shirt
(@Hobbit1969) reported
from
Gatineau, Québec
@BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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eddy g 🍁
(@eddygeeeeeee) reported
By unplugging my fibe tv with Bell due to major technology issues,i went back to videotron. They have only a few time shifting channels unfortunately.
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kmtr7699
(@kmtr7699) reported
@Videotron When will the problem with Helix be resolved?
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Commissioner Miner
(@fanCRTCProfling) reported
@mgeist @pablorodriguez Sort of reminds me of the senator pushing the porn blocking bill when she said Videotron and Bell support it but refused to show up & discuss it as witnesses. Speaks for itself.
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Paul Brogan
(@paulbrogan82) reported
@Videotron - Helix tv is not working. No answer on tech support phone line or chat or via DM on Twitter. If it's a system wide issue, just update pls.
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Laurent
(@Shadow_Hy) reported
@Z_E_R_C Never had problems with Videotron. Bell feels like a bundle of problems even if the deals are better. I've been with teksavvy that uses the same Videotron network and is cheaper. You could try that?
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Ephraim
(@OnlyEphraim) reported
@Videotron Please clarify... Chat won't help me. My username and password are correct because I can log in to your website. So why do I need to call, when it's your app that isn't working... isn't giving me an error message, isn't functioning. Please explain why I need to call.
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elzora84
(@Elzora84) reported
12 hours later and still no ****** internet. Good job @Videotron and your amazing customer service that just keeps telling us it will come back eventually. Streaming is a job and needs internet. I swear for no service this long we better get credit back
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☽ муα мσση ☾ | $𝟴 𝗢𝗙
(@myamoonbaby) reported
Not going to lie, the human at Videotron was hot asf DAMN I was out there in my lazy fit looking like I just finished staying up all night to watch Ghostbusters
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Janet Kasun
(@KasunJanet) reported
@peggy_blair @BrownKnowser To be fair, my son who lives downtown is very happy with videotron. It just didn’t work for me as I live in the country. I particularly had problems when I stopped going downtown when the pandemic started
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🇨🇦 Brynn A 🇵🇭
(@BillyCA82) reported
@Videotron is there something wrong with channel 791 MLB network? We've just had a black screen on there all day...