Vidéotron Outage Report in Ottawa, Ontario

The latest reports from users having issues in Ottawa come from postal codes K1V, K1R, K2E and K1Z.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Full Outage Map

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (69%)

2. 

   Wi-fi (13%)

3. 

   Total Blackout (8%)

4. 

   TV (6%)

5. 

   E-mail (3%)

6. 

   Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, Gatineau and Orléans.

City	Problem Type	Report Time
Ottawa	Internet	15 hours ago
Ottawa	Internet	yesterday
Ottawa	Internet	5 days ago
Ottawa	Internet	5 days ago
Ottawa	Internet	16 days ago
Ottawa	Phone	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• Paul Morneau (@Paul_Morneau) reported 2 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• Gilles Monvoisin (@3_punch) reported 12 minutes ago from Gatineau, Québec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• johnefrancis🇨🇦 (@johnefrancis) reported 16 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• Allie MacAlister (@AllieKnitNinja) reported 41 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• Paul Morneau (@Paul_Morneau) reported 49 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• TG (@SBHSNGL) reported a minute ago

  @Videotron @djScrewhead We want CEO to resign and never be hired again by anither company

• AIDEN (@aidenmtl) reported 5 minutes ago

  @Videotron can you confirm an outage in old port? H2Y 2V1. We were not impacted by the ice storm - never lost power but have had no internet since last night. @Videotron

• spring szalai (@slys28) reported 11 minutes ago

  @Videotron hydro just cut our internet line help!!!

• Sparklepuss (@Sparklepuss1) reported 11 minutes ago

  @Videotron You all really failed at being on top of your game. This is basic 101 customer service. Your 90% restored service is garbage if you don’t tell your customers how to then get their access back. Franchement, vous faites dure. Un gros zéro pour votre service à la clientèle.

• Ricardo Alonso (@richblackhat) reported 13 minutes ago

  @Videotron #montreal #blackout My wifi is down! and i spent all my data during the 4 day blackout, now i have power but not wifi and i dont have a lot of data to deal with your chatbots ! h3n 2n2 my ref code PHUPR please do something! @fizz_ca #Fizz @Videotron

• Sparklepuss (@Sparklepuss1) reported 16 minutes ago

  @DerekJKilian @Videotron Exactly. How is it me (a customer) has to tell other customers how to get access to a service we are all paying for? 🤔 Why is this not part of their basic messaging?

• Ricardo Alonso (@richblackhat) reported 16 minutes ago

  @Videotron h3n 2n2 no fizz internet service here, please help

• Sparklepuss (@Sparklepuss1) reported 17 minutes ago

  @Videotron Why don’t you tell people that their mobile service maybe be blocked because you have an overage limit? Either call cust serv and spend an hour on hold, OR remove the block by logging in to your account.

• Sebastien Scieux (@ScieuxSebastien) reported 18 minutes ago

  @Videotron Ahuntsic service off.

• Paul Schwartz (@pss999) reported 19 minutes ago

  @JeanSeb84085073 @Videotron Yep, I’m also H8T and also down this morning after having it back all day yesterday 🙄