Vidéotron

Vidéotron Outage Report in Ottawa, Ontario

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The latest reports from users having issues in Ottawa come from postal codes K1K, K2A, K1S and K2C.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Ottawa, Ontario 12/26/2025 23:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, Gatineau and Orléans.

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City Problem Type Report Time
CanadaOttawa Wi-fi
CanadaOttawa Internet
CanadaGatineau TV
CanadaOttawa Internet
CanadaOttawa Internet
CanadaOttawa Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • johnefrancis johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

  • AllieKnitNinja Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario

    @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

  • 3_punch Gilles Monvoisin (@3_punch) reported from Gatineau, Québec

    So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • SicilianoChrist ChristianoSiciliano (@SicilianoChrist) reported

    @Videotron internet goes down in middle of the workday and when trying to call Videotron technical support line is busy.... What kind of support is that?

  • josiegcole Josie Cole (@josiegcole) reported

    @Videotron are you experiencing an outing in the Gatineau area? We can’t get through to your phone number and our internet is down.

  • BreDaFra Brett Fraser ➐ (@BreDaFra) reported

    @StephyVicente @Mrc010203 @Videotron They don't seem to have an official status page that I can find. Down for me in Gatineau as well.

  • sebbbR6 Sebastien (@sebbbR6) reported

    Videotron Internet is dog **** holy ****.

  • L0uraG curi00sa (@L0uraG) reported

    @Videotron internet is down - phone lines are down in Mtl?!?! We are working and have exams!!!!

  • Mrc010203 Marco (@Mrc010203) reported

    @StephyVicente @Videotron Down for me too, im in montreal

  • patomtl Pato (@patomtl) reported

    @Videotron internet down bring it up Time is money

  • adamglinglin Adam Glinglin (cis/he/him) #BLM 🌈 (@adamglinglin) reported

    @Videotron is there a place I can subscribe to so I get notified when outage in Montreal is resolved?

  • TheDemonsWolf Marianna (@TheDemonsWolf) reported

    @Videotron why can't i even get on a phone waiting list! I call the numbers and they all disconnect. Is your internet down in the Gatineau area? I have classes :(

  • Corporate18 Philip T. (@Corporate18) reported

    @Videotron @VinceDascoli Same here. Everything is working fine I terms of wifi signal. But the internet is. It coming through. Just started within the last 30 minutes. I am in Rosemont