Vidéotron Outage Report in Ottawa, Ontario

The latest reports from users having issues in Ottawa come from postal codes K2C, K2A, K1S, K1K, K2H, K2P and K1M.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Full Outage Map

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (9%)

3. 

   TV (7%)

4. 

   Total Blackout (7%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, Gatineau and Orléans.

City	Problem Type	Report Time
Ottawa	Internet	6 days ago
Gatineau	TV	6 days ago
Ottawa	Internet	9 days ago
Ottawa	Internet	22 days ago
Ottawa	Wi-fi	22 days ago
Orléans	Internet	24 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• Allie MacAlister (@AllieKnitNinja) reported 4 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• Gilles Monvoisin (@3_punch) reported 24 minutes ago from Gatineau, Québec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• Paul Morneau (@Paul_Morneau) reported 31 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• johnefrancis🇨🇦 (@johnefrancis) reported 38 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• MrMontreal66 Productions (@montreal66) reported 5 minutes ago

  @Videotron Is the 8nternet down in Montreal. I've reset my modem 3 times and still unable to connect.

• Jonathan Schneidman (@iamschnibs) reported 6 minutes ago

  @Videotron there is no service and none of your phone numbers are working.

• 𝚌𝚑𝚛𝚒𝚜𝙼𝚊𝚜𝚕𝚎𝚗_𝚟𝟶𝟹𝟻.%𝟶𝟺𝚍.𝚎𝚡𝚛🥃 (@chris_maslenVFX) reported 8 minutes ago

  You @Videotron , you wanna give any info on this outage in MTL or...

• Brendan Kelly (@brendanshowbiz) reported 9 minutes ago

  @ElephantStoneHQ @Videotron Yes my wifi is off. Is this a general problem?

• André Foisy (@velvet_hammer) reported 12 minutes ago

  @Videotron Seems to have a majour issue with internet service outages started about 15 minutes ago: Boucherville Cote Des Neiges Laval Update please??!!

• Josh W (@habsfanjosh31) reported 12 minutes ago

  @Videotron My internet is down. I tried calling customer service but the line is busy

• Yegmorcar (@yegmorcar) reported 14 minutes ago

  Thanks Videotron, your DNS server is down... Good thing alternatives exist.

• Lunettes Paysano (@djbono) reported 15 minutes ago

  @Videotron DNS Down ?

• Josie Cole (@josiegcole) reported 15 minutes ago

  @Videotron are you experiencing an outing in the Gatineau area? We can’t get through to your phone number and our internet is down.

• Amé FC (@AmelianeFC) reported 17 minutes ago

  @Videotron Internet is down, and I can’t seem to be able to call technical support either it hangs up right away. Please help.