Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	8 days ago
Gatineau	Internet	13 days ago
Ottawa	TV	18 days ago
Ottawa	Internet	18 days ago
Ottawa	Internet	18 days ago
Ottawa	Internet	20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Jessica Lavoie (@MadameDanis) reported 6 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 7 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 11 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 12 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 21 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Al (@moviesbbq) reported 21 minutes ago from Ottawa, Ontario

  @Videotron when will you support esims?

• 
  Paul Morneau (@Paul_Morneau) reported 33 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Christopher provost (@Christopherprov) reported 36 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  Al (@moviesbbq) reported 36 minutes ago from Ottawa, Ontario

  @Videotron when will support esims?

• 
  Front Line Red Shirt (@Hobbit1969) reported 39 minutes ago from Gatineau, Quebec

  @BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily

• 
  Gilles Monvoisin (@3_punch) reported 42 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Allie MacAlister (@AllieKnitNinja) reported 44 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 50 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported 55 minutes ago from Ottawa, Ontario

  @caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.

• 
  Paul Morneau (@Paul_Morneau) reported 58 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  m@rie (@mtn_carnet) reported 8 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  Commissioner Miner (@fanCRTCProfling) reported 9 minutes ago

  Basically, this is an interest free loan to Videotron (auto-withdrawals w/ all forms of payment). Wonder how some people are going to pay rent, food or med's. People on these flankers are there due to affordability to begin with. #CRTC Then potential NSF issues affecting people

• 
  verbal kint (@mtl_boredstupid) reported 10 minutes ago

  @Videotron @Videotron another outage ?

• 
  maria (@maria32923572) reported 10 minutes ago

  videotron employees the rudest customer sales agents! I want to report (Joseph #84899) #videotron

• 
  LORD SAVAGE (@eth_savage) reported 10 minutes ago

  @Videotron Yes. You can help by providing me with a credit to my account for my time wasted last night.

• 
  maria (@maria32923572) reported 11 minutes ago

  @Videotron I am on the phone with another agent yudish 212784 who went above and beyond with customer service and customer care and he needs to be compensated! Your other ee was awful and rude I hope you listen to the recording!

• 
  🏳️‍🌈 Surki, Zombie of Seduction💛🖤🤍💜 (@SurkiTV) reported 13 minutes ago

  @Citizen_Kwy All the fricking restaurants are closed and I'm going insane! So I'me now working for Videotron as a tech support. I've increased my wages by 50% just by starting to work there. Also, now I have health insurance

• 
  chdigg (@chdigg1) reported 17 minutes ago

  @NoLore @perreaux 5 years of videotron for me was the exact same as what Les describes: tiny 1second hiccups here and there that ruin video calls & other things that require constant service. Smaller ISPs have to care, while the monopolies have no need to care.

• 
  LORD SAVAGE (@eth_savage) reported 21 minutes ago

  @Videotron customer service is an absolute disgrace

• 
  GetItRight 🍁 (@KcParnell) reported 21 minutes ago

  @Videotron BS. Other services offer it at lower rates. You don't give a **** about your customers.