Vidéotron Outage Report in Ottawa, Ontario

The latest reports from users having issues in Ottawa come from postal codes K2C, K1K, K1G, K1V, K2H, K2P, K1M and K2A.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Full Outage Map

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (9%)

3. 

   Total Blackout (7%)

4. 

   TV (6%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, Orléans and Gatineau.

City	Problem Type	Report Time
Ottawa	Internet	3 days ago
Ottawa	Wi-fi	4 days ago
Orléans	Internet	5 days ago
Ottawa	TV	11 days ago
Orléans	Internet	11 days ago
Ottawa	TV	12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• johnefrancis🇨🇦 (@johnefrancis) reported 6 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• Gilles Monvoisin (@3_punch) reported 19 minutes ago from Gatineau, Québec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• Allie MacAlister (@AllieKnitNinja) reported 21 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• Paul Morneau (@Paul_Morneau) reported 26 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Tovah Novak (@tovahnovak) reported a minute ago

  @Videotron My internet is down too. I don’t have access to ANY channels and my home phone isn’t working 😡

• Julien Lavigne (@Julien_Lavigne1) reported 4 minutes ago

  @Videotron @Videotron sucks. Their customer service is terrible. I asked to make a change to my service and they basically said "too bad so sad."

• TuSpock Shakur (@CourageDR) reported 5 minutes ago

  @Videotron First Betty White and now my Helix Videotron signal went down. Your move 2021….your move

• zonkers. (@teamup182) reported 6 minutes ago

  @Videotron Who approved the design for these buttons? Was there not some sort of focus group? They are tiny and practically impossible to feel. Fix this.

• Cameron (@CameronC11) reported 9 minutes ago

  @Videotron How does the curfew alert affect the helix service I pay for?

• eddy g 🍁 (@eddygeeeeeee) reported 10 minutes ago

  @CdavechaDavid @Videotron my porn shut down.

• GoODxOodS (@GoODxOodS) reported 12 minutes ago

  @Videotron NO WE DON’T UNDERSTAND WHY ITS ONLY HAPPENING TO VIDEOTRON CUSTOMERS. WHEN YOU KNOW THE PROBLEM YOU CAN RESOLVE OTHERWISE YOU’RE JUST BULLSHITTING EVERYBODY. ITS NOT THE END OF THE WORLD BUT IT SURE SHOWS HOW SERIOUS YOU GUY’S ARE.

• Hanner (@GangstHannah) reported 12 minutes ago

  @Pioldes @robrousseau Apparently Videotron users got this **** on their tvs and it even broke Helix for a bunch of people. Fun times in Kebek

• Kevin Thomson (@KevinTh79328517) reported 13 minutes ago

  @pimart206 @Videotron Seriously? Most of the updates have been in French. Got issues?

• Sylvia Tremblay (@sylviafit) reported 16 minutes ago

  @Videotron It's not working