Vidéotron outages and service status in Ottawa, Ontario
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Full Outage Map
- Vidéotron generated 0 outage signals in the last 24 hours around Ottawa, including 0 direct reports.
- The most common problems reported in this area mention Internet and Total Blackout.
- Internet (50%)
- Total Blackout (50%)
The latest reports from users having issues in Ottawa come from postal codes K4M .
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Ottawa, Ontario
The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa
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Total Blackout | 22 days ago |
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Gatineau
|
Internet | 28 days ago |
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Ottawa
|
TV | 1 month ago |
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Ottawa
|
Internet | 1 month ago |
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Ottawa
|
Internet | 1 month ago |
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Ottawa
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, OntarioHey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Christopher provost (@Christopherprov) reported from Chelsea, Quebec@Videotron seems to be a major outage but not able to contact you.
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Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported from Ottawa, Ontario@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
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Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported from Ottawa, Ontario@caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.
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Gilles Monvoisin (@3_punch) reported from Gatineau, QuebecSo @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported from Gatineau, Quebec@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
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Front Line Red Shirt (@Hobbit1969) reported from Gatineau, Quebec@BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily
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🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
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Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Jessica Lavoie (@MadameDanis) reported from Gatineau, Quebec@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
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Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
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Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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François Caron 🇨🇦 (@Milnoc) reported@fanCRTCProfling I'm currently having a Vidéotron mobile data outage. Very rare. I think a cell tower died in Kanata North of the 417.
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HammerofSparx (@KevinAn45942701) reported@DouglasPollitt While I 💯 agree there is a ton of anti-competition stuff, I haven’t been able pin down what says they HAVE TO report scores. Does CBC? Local news? Do newspapers? (it bugs me that OS didn’t prove their case by getting on Cogeco, SaskTel, Videotron etc. Would’ve been faster)
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Mario Legendre (@marioleg25) reported@statusisdown Yes I am using my Rogers mobile Internet with my IPhone to write this message .The problems we have with our Vidéotron services , without TV , And without home internet .
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Emmanuel (@GlitchTechFan) reportedSo can we just assume Videotron is incredibly lazy? Helix REFUSES to play on a Linux based system, and that's been the case ever since they phased Illico Web out! Get your damn platform working on Linux like two weeks ago!
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corteo (@CorteoNft) reportedHey @Videotron - we're on day three of intermittent wifi issues now. Expect today, it's impacting my work. Can we expect this to be solved? This really isn't acceptable.
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𝖊𝖒𝖔 𝖒𝖆𝖙𝖙 (@mattCH_) reportedTwo straight days @Videotron internet is down. Clown service.
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sasksailortech75 (@sasksailortech1) reported@senstalk_ What is the last inch provider? Bell Fibe? Rogers? VideoTron? Cell data? Honestly the signal is switched through so many possible networks it is hard to know where the bad network is? My current one is @Rogers CO-AX and it is 5 min delayed.
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🍉 Katz | VGen Artist (@creameowlatte) reportedmy delulu eyes thought it was oscar piastri posing in front of the giant jeans and there was kookie on the videotron behind them all HELP-
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Scale (@alliareault) reportedMoney isn't even an issue anymore. It's ideology. Vidéotron more than happy to pay my 900$ bill they manufactured when they refused to give me a local phone # & forced me to keep so I could still have internet- They used this bill to disconnect it anyway & openly admitted to denying me router/access to Centrurion Corporative Intrrnet/tv account- the only CRTC authorized internet/tv account at my location- Global 15 minute city Agora in Gatineau. My lease should guarantee me. So what I'm poor I can't survive w/out internet- no one can bit especially me a as a disabled artist! I SIGNED THE LEASE. IT'S TOO LATE. LEASE IS TREATY. I'M SO ANGRY. I've been without internet since Oct 2024
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TekSavvy Assistance (@TekSavvyCSR) reported@somecanuckchick @Videotron So sorry to hear this! Please send us a DM with your account info and we'll see how we can help. - JL