Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	9 days ago
Gatineau	Internet	14 days ago
Ottawa	TV	19 days ago
Ottawa	Internet	19 days ago
Ottawa	Internet	19 days ago
Ottawa	Internet	21 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 58 seconds ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 15 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 20 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  Gilles Monvoisin (@3_punch) reported 30 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 30 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Paul Morneau (@Paul_Morneau) reported 40 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Paul Morneau (@Paul_Morneau) reported 41 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 44 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Jessica Lavoie (@MadameDanis) reported 48 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  Christopher provost (@Christopherprov) reported 58 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  Allie MacAlister (@AllieKnitNinja) reported 60 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Martins (@AlexM370) reported 6 minutes ago

  What a complete lack of respect for your customers @Videotron. No service for 3 days and impossible to reach customer support!! #videotron #worstcustomersupport

• 
  yuh (@youbeglazin) reported 11 minutes ago

  Had internet for 12 hours then it randomly cuts off at 5pm, GET Y’ALL **** TOGETHER @Videotron

• 
  Samer Mattar (@sam_mattar) reported 13 minutes ago

  @Videotron No service in Longueuil !

• 
  Vittorio Giordano (@Vittoriog82) reported 15 minutes ago

  @Videotron I have no service since 4 days. You pay the bill of the last 96 hours!!!

• 
  Lumpy 🔪 (@lumpybag) reported 17 minutes ago

  @Videotron this is poor response is making my family switch to bell

• 
  Screwhead (@djScrewhead) reported 17 minutes ago

  @Videotron Still no service in H3W 1W8 area!

• 
  Irene Branco (@IreneBranco1) reported 21 minutes ago

  @Videotron Any idea when internet service for NDIP will resume?

• 
  Giovanni Zappia (@Undertakerz111) reported 21 minutes ago

  @Videotron Internet is back online on my street... proof videotron technical support services are not on holiday this long weekend.

• 
  Mark H. (@xMARKinMTLx) reported 22 minutes ago

  @Videotron At this point I have no faith that service will be restored until after the holidays

• 
  Settler 1492 (@Christo69682698) reported 26 minutes ago

  @Videotron No service in Hull