Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	9 days ago
Gatineau	Internet	15 days ago
Ottawa	TV	19 days ago
Ottawa	Internet	19 days ago
Ottawa	Internet	19 days ago
Ottawa	Internet	22 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Paul Morneau (@Paul_Morneau) reported 12 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Christopher provost (@Christopherprov) reported 16 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 19 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Paul Morneau (@Paul_Morneau) reported 36 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 38 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Allie MacAlister (@AllieKnitNinja) reported 44 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 49 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Gilles Monvoisin (@3_punch) reported 50 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Trxcz (@ValidTrxcz) reported 8 minutes ago

  @Videotron plz fix your fkn internet

• 
  Your newest addiction (@CILANTRO_xo) reported 8 minutes ago

  @Videotron internet been down for hours and you don’t even announce anything to your customers ? Lots of us are in work meetings and school exams ... this is really lame, come here for answers and there’s no official announcement or apology... I’m changing provider!

• 
  Philip T. (@Corporate18) reported 9 minutes ago

  @VicFrancalancia @Videotron Seems to be an outage. I am sure they are working on it. They are rarely down.

• 
  Mark Campellone (@ItalStallion14) reported 9 minutes ago

  @Videotron no internet. I think all systems are down

• 
  Wahaj Uddin (cupid55) (@IamWajz) reported 10 minutes ago

  @PreferToRemain What’s wrong with Videotron? Even there phone lines are down

• 
  Andrew (@arotheram) reported 10 minutes ago

  @Videotron can you please let us know anything? Seem you have a major incident!

• 
  Chris 🔜 Canceled 🔜 Youtube B2B Twitch (@Toothpaste1077) reported 11 minutes ago

  @ItalStallion14 @Videotron I still have internet on half my **** its so ******

• 
  Sebastien Talbot (@talbot_lab) reported 11 minutes ago

  @Videotron cell service and wifi is down........

• 
  Mister Man (@scofield_alex) reported 11 minutes ago

  Is #Helix down? @Videotron

• 
  Mpatt Mpatt 🗣 (@mpatters_can) reported 13 minutes ago

  I think videotron is having some major issues... (in Gatineau as well)