Vidéotron Outage Report in Ottawa, Ontario
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The latest reports from users having issues in Ottawa come from postal codes K1G, K2E, K1V, K1H and K1K.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (10%)
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TV (9%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (1%)
Live Outage Map Near Ottawa, Ontario
The most recent Vidéotron outage reports came from the following cities: Gatineau, Ottawa and Orléans.
| City | Problem Type | Report Time |
|---|---|---|
 Gatineau |
Internet | |
| Ottawa |
Wi-fi | |
| Ottawa |
Internet | |
| Ottawa |
TV | |
| Ottawa |
Total Blackout | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Mariko Sagari
(@Mariko_Sagari) reported
@Videotron I have done a manual transaction, from the automatic technic support on the paper I received. The money was sent from my credit card, proof on my bank account. But on my Customer Center it still says I have a 230$ Balance due. Should I think it's delay and trust or call for help?
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amrita bhatia
(@amritab97314715) reported
@Videotron i was on customer service which keep transferring me from retail account to business account to retail account to business account. your customer service is extremely rude and clueless
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kal | Nihilian Effect 📚 saga
(@KalSDavian) reported
@Videotron, what does "Managing your home network settings is now easier than ever" mean, because logging into two separate websites & downloading a phone app just to port forward is the exact opposite of the ease of just logging into a router on my desktop. Wtf is this nonsense
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jean-michel
(@jeanmic52848063) reported
@Videotron and once again helix is down :) how come videotron can give a sooooo bad service. A tech is supose to come for a outside the house problem. But NO ONE wants to give me a credit even tho my service don't work.
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Maar Tin de Labrie 🌺🎗️🇸🇾🍁⚜️🍀
(@MaarTindeLabrie) reported
@gottabekd29 @FiorellaIsabelM Sputnik news doesn't work from my phone on 4G but works with my WiFi and works on computer at home... Both my phone and home internet services comes from Videotron.
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Marijke V. Durning
(@marijked) reported
@BellMediaPR why is it that just about every tv provider customer can sign in to access CTV shows on the app, EXCEPT for videotron customers? That makes no sense and is extremely unfair.
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Hubert Figuière
(@hfiguiere) reported
@Videotron no need to be in private. Basically the PVR didn't recognize the show anymore as being set to record. It's either: 1. the PVR is garbage anforget what it is doing. 2. the TV guide changed and whatever identifies the show (Star Trek Picard) changed. I'd think 2.
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foggybottomz
(@foggybottomz) reported
@Videotron Is there a problem with landline internet (wifi)? Keeps on losing the connection, and when I do a speed test it is trying to connect to a server in Oregon.. I'm in Gatineau!
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Dan P.
(@MasterMoltar) reported
Funny Story : @Videotron, @rogers and @Xfinity use the same tv box. I have an error code that show up out of nowhere. Searched on the internet, can't find how to solve the problem. Maybe if you join your forces, you can solve the problem #fixRDK03117
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Ge_Chronics
(@ChronicsGe) reported
@Videotron you must be the most horrible company to work with when it comes to internet ur shyt is literally year 2000 dud Internet