Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	6 days ago
Gatineau	Internet	12 days ago
Ottawa	TV	17 days ago
Ottawa	Internet	17 days ago
Ottawa	Internet	17 days ago
Ottawa	Internet	19 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 59 seconds ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Jessica Lavoie (@MadameDanis) reported 4 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 15 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Christopher provost (@Christopherprov) reported 16 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 18 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Paul Morneau (@Paul_Morneau) reported 31 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Paul Morneau (@Paul_Morneau) reported 33 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Gilles Monvoisin (@3_punch) reported 45 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 45 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Allie MacAlister (@AllieKnitNinja) reported 59 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  .Zack//Rabbit (@ZackTaylorFA) reported 8 minutes ago

  @CakeBunnyNSFW @PandasAndVidya That would make sense. Never heard of "videotron" before

• 
  Amanda (@Amanda57354853) reported 11 minutes ago

  @Videotron is there an outage in montreal ????

• 
  heidi (@febs40) reported 13 minutes ago

  @Videotron is the internet down?

• 
  Paul Andersen (@pandersen) reported 15 minutes ago

  @glen_mcgregor If I read this right only Bell went down 10%. Rogers and Videotron rates have gone up and because they are interim rates independent ISPs could be on the hook for retroactive payments to the carriers.

• 
  LandSa (@DJLandSa) reported 15 minutes ago

  @Videotron Can we get a yes or no answer on whether there is an internet outage in the west island? I've been on hold with tech support for half an hour

• 
  Rory (@WSpy) reported 16 minutes ago

  @Clavaey @DJLandSa @Videotron They told me there is one, and that estimated time to fix is 4hrs

• 
  dynastyhua (@dynastyhua) reported 17 minutes ago

  @gerrybeliveau @Videotron Internet is down in roxboro also

• 
  🔞Dyalan B.F.🔞 (@g_orisia) reported 18 minutes ago

  @ShyGal_Lilly Since I moved with Videotron I'm having an amazing service. + since I'm such an ******* I call them once or twice a year to tell them their competitor offered me a better deal (Total lie) so they lower the cost of my monthly fee.

• 
  NuPays (@NuPays) reported 18 minutes ago

  @Videotron internet is down in Dollard des Ormeaux?

• 
  Quentin C (@CLARENNE_Q) reported 18 minutes ago

  @Videotron @NuPays Same issue here with Helix !