Vidéotron Outage Report in Ottawa, Ontario

The latest reports from users having issues in Ottawa come from postal codes K1G, K1V, K2P and K2E.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Full Outage Map

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (71%)

2. 

   Wi-fi (11%)

3. 

   TV (8%)

4. 

   Total Blackout (6%)

5. 

   E-mail (3%)

6. 

   Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.

City	Problem Type	Report Time
Ottawa	Internet	3 days ago
Ottawa	Total Blackout	5 days ago
Ottawa	Internet	11 days ago
Ottawa	Internet	11 days ago
Gatineau	Internet	21 days ago
Ottawa	Wi-fi	25 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• johnefrancis🇨🇦 (@johnefrancis) reported 3 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• Allie MacAlister (@AllieKnitNinja) reported 9 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• Paul Morneau (@Paul_Morneau) reported 15 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• Paul Morneau (@Paul_Morneau) reported 23 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• Gilles Monvoisin (@3_punch) reported 54 minutes ago from Gatineau, Québec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Edgar Robinson (@emrabber) reported a minute ago

  @fagstein @Videotron Switch your dns to google public and you can get past the problem

• Sebastien (@Sebastienphimtl) reported 9 minutes ago

  @ValidTrxcz does this fix anything on Videotron mobile phones?

• Mitch Dyer (@MitchyD) reported 11 minutes ago

  @CBergstaller @Videotron They disconnect me about once a month for no reason which is massively infuriating since I spend $100+ for their service. Getting awfully sick of this.

• Corey Moullas (@CoreyMoullas) reported 14 minutes ago

  @Videotron This was an issue with Videotron's DNS servers and now seems to be resolved. Users that set their own DNS servers on their router would have still been working.

• Mo (@MohithHassan) reported 15 minutes ago

  @Videotron Considering the ridiculous prices you guys charge. I better be getting a credit on my bill for this service outage during work hours. To think you guys had the audacity to raise prices while constantly under delivering on bandwidth. Enjoy your monopoly while it lasts.

• Justin (@JustMikeTwo) reported 17 minutes ago

  @fagstein @Videotron DNS servers are down. Change your router Primary and Secondary DNS servers to 8.8.8.8 and 8.8.4.4. If you have Helix, well...I hate all in one modem/Router combos. You can only change it on your computer in Networking...at least your computer will be working.

• Josyane Godin (@Godin22joe) reported 20 minutes ago

  @JokeSins @Videotron I am Gatineau, and it’s not working either , tried to call Videotron but their phone is not working

• Joanne Bayly CBC (@baylyjoanne) reported 21 minutes ago

  VIDEOTRON: The biggest cable company in Quebec is experiencing a widespread outage. Videotron says it is experiencing technical problems with some of its services. The company has at least 2-million cable and internet customers in the province.

• Steve Elkin (@Stevie_clix) reported 24 minutes ago

  @JokeSins @Videotron LaSalle is down

• Nauman M (@NauMercy) reported 25 minutes ago

  People with videotron having connection issues?