Vidéotron Outage Report in Ottawa, Ontario
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The latest reports from users having issues in Ottawa come from postal codes K1A, K2H, K1R, K1L and K2E.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (71%)
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Wi-fi (11%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Ottawa, Ontario
The most recent Vidéotron outage reports came from the following cities: Stittsville, Ottawa and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Stittsville |
Wi-fi | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
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͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Leslie Spector
(@LeslieSpector7) reported
@Videotron Called that a wire was cut and down outside my house. Was told technician would 100% arrive by end of day. Lie after lie from customer service. Wasted an entire day waiting for technician
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Beach Foam Pop / 🇨🇦 🏳️🌈
(@BeachFoamPop) reported
@CTVLife has had an audio-video out of sync problem for weeks on @Videotron. They don't seem to know how to fix the problem. Can you help?
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Leslie Spector
(@LeslieSpector7) reported
@Videotron worst service. Waited all day for technician. Kept telling me I was next call. Nobody showed up. No wifi, No television, No telephone. Missed an entire day of work.
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Laharl
(@SpaceMutiny) reported
That's why people are kind of hoping for the longest time now that Videotron the Quebec mobile provider does by up Freedom because it would give them the chance to be in the national scale with their service instead of just focus on Quebec and some of Ottawa.
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Bill McStravick
(@stuckincentre) reported
@stevenchase Rogers, Bell/Telus-Ericsson 5G gear, Videotron, Sasktel- Samsung 5G gear, Freedom was down to Nokia and Ericsson 5G gear before sale put hold on project. Who's left? The majority of providers all use the big carriers networks.
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devinbrodie25 🇨🇦
(@devinbrodie25) reported
.@Videotron customer support is terrible.
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Xandros Cana
(@VsCanadians) reported
@Trinity50436567 @pablorodriguez @Videotron That **** shouldnt be on tv
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Eddie.A.GolfSport
(@EAGolfSport1) reported
@Sachtradamus Are you with Videotron or on Data? My data works fine, but my Videotron wifi is slow and not loading pics.
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C
(@CharnayLCPham) reported
@Videotron Helix internet down in Montreal area. H8T
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Kronos/DeeZNuTs
(@DeeZNuTs_Qc) reported
@Videotron FIX YOUR ****** INTERNET IN LONGUEUIL