Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	6 days ago
Gatineau	Internet	11 days ago
Ottawa	TV	16 days ago
Ottawa	Internet	16 days ago
Ottawa	Internet	16 days ago
Ottawa	Internet	18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Christopher provost (@Christopherprov) reported 19 seconds ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  Al (@moviesbbq) reported 4 minutes ago from Ottawa, Ontario

  @Videotron when will you support esims?

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 10 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 13 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Al (@moviesbbq) reported 17 minutes ago from Ottawa, Ontario

  @Videotron when will support esims?

• 
  Paul Morneau (@Paul_Morneau) reported 19 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Allie MacAlister (@AllieKnitNinja) reported 21 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 22 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 29 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Gilles Monvoisin (@3_punch) reported 30 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Jessica Lavoie (@MadameDanis) reported 32 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 44 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Front Line Red Shirt (@Hobbit1969) reported 46 minutes ago from Gatineau, Quebec

  @BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily

• 
  Paul Morneau (@Paul_Morneau) reported 58 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported 59 minutes ago from Ottawa, Ontario

  @caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tony Starks (@_Twan_) reported 1 minute ago

  @fagstein @redroomrantings @Videotron my LTE is also not working

• 
  TerreSeche (@nostrand27) reported 3 minutes ago

  @StuCowan1 Changing DNS settings on your Videotron router will not only fix your issue but help with loading websites a little bit faster.

• 
  Elephant Stone (@ElephantStoneHQ) reported 3 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  TerreSeche (@nostrand27) reported 3 minutes ago

  Folks, if you are with Videotron (like me) change your router’s DNS settings to something different like 1.1.1.1. It seems to be a DNS issue more than anything else. @Videotron #videotron #outage

• 
  Valouci (@Jeremie69504003) reported 4 minutes ago

  @AslSn0wy @Videotron Shut ******** up you dumb piece of ****.

• 
  G-Man 🇨🇦 🏒🍁☘️ The Masked Irishman ☘️ (@Puck_Tough) reported 4 minutes ago

  Anyone in MTL having problems with their Videotron internet connection?

• 
  Joy Blake (@jblake_NSQC) reported 5 minutes ago

  Is @Videotron down?

• 
  Mo (@MohithHassan) reported 5 minutes ago

  Hey @Videotron it's not like most people are working from home expecting to receive a service that we already overpay for... Get your service back up and issue some credits to the customers you gouge.

• 
  Beerhaze (@Beerhaze) reported 7 minutes ago

  Hello Quebec Videotron users... Wi-Fi is down for all cable users. Change primary DNS to 8.8.8.8 and secondary to 1.1.1.1 on your router and you will get your your Wi-Fi back. I'm sure Videotron will fix it soon but for now... just manually change your router settings.

• 
  ÆCH (@infamousadam13) reported 9 minutes ago

  @videotron you serious second time in a month that internet goes down and I have a meeting right now I can't attend since no data or anything is working!