Vidéotron Outage Report in Ottawa, Ontario
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The latest reports from users having issues in Ottawa come from postal codes K2C, K1K, K1G, K1V, K2H, K2P, K1M and K2A.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (73%)
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Wi-fi (9%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Ottawa, Ontario
The most recent Vidéotron outage reports came from the following cities: Ottawa, Orléans and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Wi-fi | |
| Orléans |
Internet | |
| Ottawa |
TV | |
| Orléans |
Internet | |
| Ottawa |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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ClearChannel
(@channel_clear) reported
@VideotronDiv Your ZyXEL routers are very bad, not user friendly at all. Very difficult to change the domain name & password. What's worse, in WiFi the name is Videotron & people can see your cable going into the house so it's not difficult to see who is using your services.
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eddy g 🍁
(@eddygeeeeeee) reported
In 1 week,my investment bank,tv service,and internet and phone services are making a big push to read 16 page documents and figure out wtf I am doing with the services. Do I need a lawyer to deal with Bell Videotron and The Royal Bank?
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Condy
(@loucondy) reported
Videotron really testing my nerves today. 6 months. Late fees every month, I pay at least 6 days advance. They keep kicking the can down the road. It’s outright stealing actually. $1. Every mo is a lot of money for these thieves
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Angel/Devil
(@FragMetalhead) reported
It has been a week almost, continuous blackout service throighout the days, multiple times. #Helix. @Videotron
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Matthew
(@paveetcie) reported
@Videotron I'm in Montreal west and I have no service. I believe there are service trucks up the road. Any idea when it will be restored?
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IdleAmbler
(@IdleAmbler) reported
@mykelmtl @Videotron Also in Verdun, have also had problems, restarted gateway but service is still choppy.
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Jose Piñero
(@joseRpineroP) reported
@susannayjosef @CyrilPepito @fizz_ca Is no only fizz is videotron too in verdun the connection is super slow and nothing open
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MTL Media
(@mtlmedia_games) reported
@Videotron internet service has been incredibly slow this morning almost unusable, and I see numerous reports on outages. Can you updates us on the situation?
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SMHKMN
(@smhkmn) reported
People have been asking @Videotron for eSim support for many years and they didn’t act. The loss of customers they are going to experience in the coming weeks is 100% due to their lack of ability to plan ahead. One iPhone 14 means I need to move my whole family. Sucks.
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Planter of Seeds ⚡️🇨🇦⚽️🇳🇬
(@AnyBeeGirl) reported
@paxful I have 5G on my iPhone connection to the Fido (Rogers) network and I have Videotron wifi at home and I did it mobile data on and off. Same thing.