Vidéotron Outage Report in Ottawa, Ontario
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Ottawa come from postal codes K2E, K1R, K1L and K1V.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (70%)
-
Wi-fi (11%)
-
Total Blackout (7%)
-
TV (6%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Ottawa, Ontario
The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Ottawa |
Internet | |
| Gatineau |
||
| Ottawa |
Total Blackout | |
| Gatineau |
Phone | |
| Ottawa |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
-
Al
(@moviesbbq) reported
from
Ottawa, Ontario
@Videotron when will support esims?
-
Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
-
Jessica Lavoie
(@MadameDanis) reported
from
Gatineau, Québec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
-
johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
-
Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
-
Front Line Red Shirt
(@Hobbit1969) reported
from
Gatineau, Québec
@BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily
-
Dziekan Hojsak 🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
-
Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod)
(@penseur_logique) reported
from
Ottawa, Ontario
@caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.
-
Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
-
🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
-
Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
-
͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
-
Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
-
Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
نا محرم
(@FerhanSiddique) reported
@Videotron Surely you have the worst customer services After waiting for 25 minutes on line your CS put the phone down I can't hear you What a nonsense...
-
Curtis
(@cuto8) reported
@Videotron when will #eSIM support arrive on #Videotron network?
-
David Lorette
(@David_YMQ) reported
@Videotron man knocked on my door in West Island Montreal claiming to be from Videotron visiting customers who pay a lot for Helix service,,,I just said no thank you and closed door. Are you going door to door or is someone posing as Videotron employee to access homes?
-
✨ Bratz
(@_PrincessssD) reported
@Videotron The only way you can help me is if you refund me the rest of “MY” Money
-
Chuck from 🇨🇦
(@chuckfromcanada) reported
@Videotron in the past 2 months you have sent me notifications that you are taken away my TV call display and BBC Canada, costs go up my services goes down. #notimpressed
-
✨ Bratz
(@_PrincessssD) reported
I don’t like y’all not y’all poor services @Videotron
-
Tim
(@timvoet) reported
Try and login to @Videotron to see why I'm overcharged, and their whole site is down....i guess I know why I'm overcharged, they're having issues with their own systems
-
Rigged Jasn
(@RiggedJasn) reported
@Apashe_Music @Rogers But Rogers definitely was one of the worst companies my parents ever went with. I never used Fizz though, I have Videotron though.
-
Chris74
(@Chris7435266055) reported
@Videotron how do you lose customers? You set an automated robot to tell them the internet service will be restored by 5pm although its only 8am. Bye bye videotron. It wasnt nice knowing you and the way you treat your customers...
-
نا محرم
(@FerhanSiddique) reported
@Videotron Don't you guys have cross check for your lousy service, don't you monitor and control your CS performance