Vidéotron Outage Report in Ottawa, Ontario
No problems detected
If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (72%)
-
Wi-fi (10%)
-
Total Blackout (7%)
-
TV (6%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Ottawa, Ontario
The most recent Vidéotron outage reports came from the following cities: Ottawa, Orléans and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
TV | |
| Orléans |
Internet | |
| Ottawa |
TV | |
| Ottawa |
Wi-fi | |
| Ottawa |
Total Blackout | |
| Ottawa |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
-
johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
-
Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
-
Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
-
͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
-
Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
-
Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Jean-François Mezei
(@jfmezei) reported
One possibility is for the #CRTC to issue a “yes to MVNO” decision that is limited only to spectrum holders to allow them to operate outside their territory. (so Ice Wireless/ Eastlink/Videotron expanding to BC/Alta/Toronto.
-
I Can't Believe It's Not Communism!
(@ThisMovieSpeaks) reported
@drewface_ Lol what?? What's your ISP? I think I've been using the Google DNS since Videotron had a huge DNS issue that prevented most of Montreal and adjacent cities from accessing the internet for like... a day and a half. Google DNS is just much more reliable.
-
Just Some Guy
(@like_it_is_99) reported
@Videotron spending thousands of dollars yearly for a sub optimal quality of broadband service. It is clear that your Internet speed quality is no longer as good as it was months ago or even years ago. What on earth is going on? #Helixsucks tired of being told there is no issue
-
jay
(@ShadeJay88) reported
@SoarJM bro I feel bad what ******** is a Videotron LMAO
-
Eleni / Helen / She / Her
(@HelenEleni) reported
@NoLore @Videotron They are the worst! So, so many problems with their stupid Helix Wifi. And their billing is completely incomprehensible!
-
Jean-François Mezei
(@jfmezei) reported
@tysmo And after i was treated by Videotron in early 2000s when Péladeau took over, I will NEVER go back to them.
-
Ozzie E.
(@OzziesPOV) reported
Ok I know @Rogers is down, but what about @Videotron? Internet at my office seems sluggish and emails not sending...
-
•••
(@ronnie223s) reported
@carinacoss ughhhh that happened to my dad!! i think it’s a contact they have with videotron like if they service ur area then fizz can’t or something 😣 i got a decent deal with virgin did ya check with them
-
Philip T.
(@Corporate18) reported
@Videotron How is it that I used to be on Videotron proper for internet and never had an issue. Now since I switched to Helix, I get nowhere the speed that I am supposed to be getting. That makes no sense.
-
Commissioner Miner
(@fanCRTCProfling) reported
@TimoVainionpaa Either way, 90 days from now will be: -An R&V from Bragg -An R&V from Xplornet -An R&V from Videotron -An R&V from Sasktel -An R&V from Bell -An R&V from Telus -An R&V from Rogers & at least 2 court filings. Never negate regulatory red tape. See u in 2023.