Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	11 days ago
Gatineau	Internet	16 days ago
Ottawa	TV	21 days ago
Ottawa	Internet	21 days ago
Ottawa	Internet	21 days ago
Ottawa	Internet	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Gilles Monvoisin (@3_punch) reported 40 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Paul Morneau (@Paul_Morneau) reported 41 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 42 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Allie MacAlister (@AllieKnitNinja) reported 53 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 57 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Paul Morneau (@Paul_Morneau) reported 59 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  King Karbel (@KingKarbel) reported 5 minutes ago

  @Videotron Everything is down, even you customer service number doesn’t work. What’s going on.

• 
  felix (@felix93346091) reported 7 minutes ago

  @wow_rs_ @Videotron Everyone try to call them right now thats why they’re down

• 
  Ali (@Redondizou) reported 8 minutes ago

  @Videotron why have all your services stopped? Website not opening, neither is customer service number working

• 
  Ann Lemieux (@ann_lemieux) reported 9 minutes ago

  @Videotron your phone lines are not working???? C.S. And Tech Suppot

• 
  DinkSTtv (@DinksTtv) reported 10 minutes ago

  Gg @Videotron internet down cant stream

• 
  TerreSeche (@nostrand27) reported 11 minutes ago

  @StuCowan1 Changing DNS settings on your Videotron router will not only fix your issue but help with loading websites a little bit faster.

• 
  Tony Starks (@_Twan_) reported 13 minutes ago

  @fagstein @redroomrantings @Videotron my LTE is also not working

• 
  sam (@txorontxo) reported 14 minutes ago

  You guys have literally the worst access to services ever. En plus de payer des prix de fou par mois, you guys don’t even have the decency to have a reliable internet connection AND customer service. I have never been so angered by a multinational company. @Videotron

• 
  ÆCH (@infamousadam13) reported 19 minutes ago

  @videotron you serious second time in a month that internet goes down and I have a meeting right now I can't attend since no data or anything is working!

• 
  Mr.Ha (@wha_mtl) reported 22 minutes ago

  @rmitchello @Videotron Yes, same problem in mtl/Saint-Laurent since about 13h00