Vidéotron Outage Report in Ottawa, Ontario

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Full Outage Map

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (69%)

2. 

   Wi-fi (13%)

3. 

   TV (10%)

4. 

   Total Blackout (5%)

5. 

   E-mail (2%)

6. 

   Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.

City	Problem Type	Report Time
Ottawa	Internet	9 days ago
Ottawa	Total Blackout	12 days ago
Ottawa	Internet	17 days ago
Ottawa	Internet	17 days ago
Gatineau	Internet	27 days ago
Ottawa	Wi-fi	one month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• Paul Morneau (@Paul_Morneau) reported 13 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• Paul Morneau (@Paul_Morneau) reported 20 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• Gilles Monvoisin (@3_punch) reported 36 minutes ago from Gatineau, Québec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• johnefrancis🇨🇦 (@johnefrancis) reported 54 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• Allie MacAlister (@AllieKnitNinja) reported 57 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• MTLislesfan (@Islesfaninmtl) reported a minute ago

  @brendanshowbiz Videotron mobile data not working for me in West Island

• TerreSeche (@nostrand27) reported a minute ago

  @StuCowan1 Changing DNS settings on your Videotron router will not only fix your issue but help with loading websites a little bit faster.

• G-Man 🇨🇦 🏒🍁☘️ The Masked Irishman ☘️ (@Puck_Tough) reported a minute ago

  Anyone in MTL having problems with their Videotron internet connection?

• TerreSeche (@nostrand27) reported 3 minutes ago

  Folks, if you are with Videotron (like me) change your router’s DNS settings to something different like 1.1.1.1. It seems to be a DNS issue more than anything else. @Videotron #videotron #outage

• Cryptaryan🇨🇦 (@Cryptaryan) reported 4 minutes ago

  All WiFi devices and Windows computers : down.. Linux wired to same router : works fine! @Videotron your call center is also in difficulties and the website is down.. what's going on ?

• Joy Blake (@jblake_NSQC) reported 5 minutes ago

  Is @Videotron down?

• Ann Lemieux (@ann_lemieux) reported 9 minutes ago

  @Videotron your phone lines are not working???? C.S. And Tech Suppot

• Thomas Lefebvre (@thomlbvr) reported 12 minutes ago

  .@Videotron Internet keep going down randomly throughout the day, rebooting the router seems to fix it every time. Thoughts? I have Helix.

• Alexei Ramotar (@AlexeiRamotar) reported 14 minutes ago

  @jblake_NSQC @Videotron Their DNS is down. Use google's 8.8.8.8

• Elephant Stone (@ElephantStoneHQ) reported 15 minutes ago from Montréal, Québec

  @MikeSidel @Videotron Sucks