Vidéotron Outage Report in Ottawa, Ontario
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Total Blackout (10%)
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Wi-fi (9%)
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TV (5%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Ottawa, Ontario
The most recent Vidéotron outage reports came from the following cities: Gatineau, Ottawa and Nepean.
| City | Problem Type | Report Time |
|---|---|---|
 Gatineau |
Total Blackout | |
| Ottawa |
Internet | |
| Nepean |
Internet | |
| Gatineau |
Wi-fi | |
| Gatineau |
TV | |
| Gatineau |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Christina
(@christinasprong) reported
@videotron Helix internet service is down in St-Leonard, hopefully it will be resolved quickly…#videotron
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Kaiyoria
(@Kaiyoria) reported
🥳FREEDOM HAPPINESS Quit my internet company vmedia garbage after so many days of stress and no service and constant back and forth. This morning went to a videotron boutique not far from me signed up got the router/modem on the spot got home connected it worked instantly relief!
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Marion Bialek
(@LoveThePlateau) reported
@Videotron Videotron Helix signals are week and breaking up in Gatineau. Technical chat line is down. Telephone line to technical issues not taking calls. What’s happening!
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phqe phqer
(@phqer) reported
@fagstein No, because "Videotron" is too well known as Quebec company. People out west might be less interested in doing business with a company they know is run by them horrible quebecers! ;)
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François Caron
(@Milnoc) reported
@fagstein Considering how bad of a reputation the Freedom brand has, rebranding it might help, but only if the service improves dramatically so as not to harm the Videotron brand.
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
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Hubert Figuière
(@hfiguiere) reported
@fanCRTCProfling They are not hydro, 100% certain. They are Bell and carry Videotron among other things. And serve the whole block. Point it the inbalance is here. Me? Get overpriced service. Competition? They get blocked. Bell? They pocket the money. Free market they call that.
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Chris.
(@topher_carr) reported
@westerdale10 @steelershockey Uh-oh, I'm getting the feeling the new videotron might be 4 65" TV's taped together (well, maybe not that bad but the 'Nottingham had help funding theirs' comment/pre-excuse doesn't set expectations too high) I hope to be proved wrong when we see it in September
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Hubert Figuière
(@hfiguiere) reported
Obviously, @videotron NEVER tested the emergency alert system.
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Questions
(@ivegotquestion) reported
Also learned the following about @Videotron service in #ottcity #OldOttawaSouth "Also it seems there is an outage with one of the mobile tower in your neighbourhood."