Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	3 days ago
Gatineau	Internet	8 days ago
Ottawa	TV	13 days ago
Ottawa	Internet	13 days ago
Ottawa	Internet	13 days ago
Ottawa	Internet	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 2 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Gilles Monvoisin (@3_punch) reported 3 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Paul Morneau (@Paul_Morneau) reported 6 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported 7 minutes ago from Ottawa, Ontario

  @caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 10 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Front Line Red Shirt (@Hobbit1969) reported 12 minutes ago from Gatineau, Quebec

  @BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 19 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  Paul Morneau (@Paul_Morneau) reported 32 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 38 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 46 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Allie MacAlister (@AllieKnitNinja) reported 49 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  Christopher provost (@Christopherprov) reported 55 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  Jessica Lavoie (@MadameDanis) reported 58 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frapper 打つ (@frapper_21) reported 2 minutes ago

  @Gliittcchh Ya i have videotron to fkg sucks for gaming

• 
  La Voz Sensual🐚🌸💋 Ms Salvaggio💗 (@nenalvs_) reported 4 minutes ago

  @Videotron MY LANDLINE DOESNT WORK FIX THE ISSUE

• 
  Siavash (@siavash88) reported 5 minutes ago

  My internet service has been down since early morning, while I have had a ton of meetings!! I had to overuse my mobile phone data, Can you tell me when the service will be back @Videotron?

• 
  alexandre (@parroot_29) reported 6 minutes ago

  @nastyx93 @Videotron I have the same problem🥲

• 
  Siddharth Luthra (@SiddharthLuthra) reported 7 minutes ago

  @Videotron @Videotron Hello Team I’m struggling from a week now to get my amount refunded back to my source account after cancellation of the contract on Nov 19th. My Account Number is: 775921440019. Requested and called your end number of times towards your customer support.But no solution

• 
  SnowLeopard71 (@SnowLeopard1971) reported 8 minutes ago

  @Videotron Thank-you for the quick reply! (sure beats Google support) I actually already have a pre-order with the google store since the 25th that their support promises will be shipped "any day now". I would have cancelled that and picked one up today in-store had it been available.

• 
  Axel Schulz (@axelschule) reported 9 minutes ago

  @Videotron is there something wrong with your login portal? I’m unable to login to my account. I’ve reset my password 3 times and yet to no avail. Do you not accept special characters or something?

• 
  hbshmoe (@hbshmoe) reported 14 minutes ago

  @Fidomobile I am considering your borderless Canada US plan. How is your service at border areas? Is your coverage like Rogers which is good or like Videotron which has 60 km of no service?

• 
  sbreame (@sbreame) reported 16 minutes ago

  Hey @Videotron - Going down memory lane the last few days - Any chance of a screenshot/picture/video of Mordicus from Videoway? There doesn't seem to be a single one anywhere on the internet!

• 
  Gliittcchh 🐁™ (@Gliittcchh) reported 18 minutes ago

  @frapper_21 Same problem on Apex only. I blame videotron mostly, bad rooting and dns, I have jitter and bad ping all the time. Cant even change my dns on my router anymore. I dont know if you are with videotron, but they are not optimal for gamers. Bell fiber is the best you can have in QC.