Vidéotron Outage Report in Ottawa, Ontario

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Full Outage Map

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (60%)

2. 

   Wi-fi (19%)

3. 

   TV (10%)

4. 

   Total Blackout (6%)

5. 

   E-mail (4%)

6. 

   Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa and Gatineau.

City	Problem Type	Report Time
Ottawa	TV	2 days ago
Ottawa	Internet	3 days ago
Ottawa	Internet	3 days ago
Ottawa	Internet	5 days ago
Ottawa	Total Blackout	5 days ago
Gatineau	TV	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 28 seconds ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• Allie MacAlister (@AllieKnitNinja) reported a minute ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• Christopher provost (@Christopherprov) reported 5 minutes ago from Chelsea, Québec

  @Videotron seems to be a major outage but not able to contact you.

• Paul Morneau (@Paul_Morneau) reported 13 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• Gilles Monvoisin (@3_punch) reported 29 minutes ago from Gatineau, Québec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 35 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• johnefrancis🇨🇦 (@johnefrancis) reported 40 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 43 minutes ago from Gatineau, Québec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• Paul Morneau (@Paul_Morneau) reported 51 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• John Edwards (@Anorak_CA) reported 10 seconds ago

  @Videotron Any reason Helix is not working after that silly curfew warning?

• hypercubedan (@hypercubedan) reported 34 seconds ago

  @Videotron @Videotron #helix #videotron your call center numbers are not working either. Getting an all circuits busy message.

• Sweetener753 (@Sweetener753) reported 2 minutes ago

  @Videotron Fix your sh*t!

• Chuck from 🇨🇦 (@chuckfromcanada) reported 8 minutes ago

  @Videotron Couvre feu no family and now no frigging TV service....useless province useless company.

• 🇨🇦Bonjour-Ail 🇨🇦 (@ncolarusso) reported 12 minutes ago

  @Videotron Helix not working after the Alert

• Dave🇨🇦 (@CdavechaDavid) reported 14 minutes ago

  You know it’s one of those days when you want to watch tv because your government instituted a curfew for all its mistakes and then @Videotron shuts down! TABARNAC!

• Steben.Illustration (@ArtofSekhmet) reported 16 minutes ago

  @GopBelieveme @Videotron Same problem since the curfew alert

• Nicolas Duval (@Nicolas07521469) reported 18 minutes ago

  @Videotron How long should it take to get service back ???

• Ruth Fernandez (@FernandezInk) reported 18 minutes ago

  @Videotron @Do8qThi It’s still not working. Since 18h:46. 20 minutes and counting!

• Mike Cherna (@DJMikeCee514) reported 21 minutes ago

  Did anybody else just lose their #Videotron #Helix service?