Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (61%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	8 days ago
Gatineau	Internet	13 days ago
Ottawa	TV	18 days ago
Ottawa	Internet	18 days ago
Ottawa	Internet	18 days ago
Ottawa	Internet	20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Allie MacAlister (@AllieKnitNinja) reported 11 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  Gilles Monvoisin (@3_punch) reported 20 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  Christopher provost (@Christopherprov) reported 22 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 36 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 36 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Paul Morneau (@Paul_Morneau) reported 37 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 40 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Jessica Lavoie (@MadameDanis) reported 49 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 54 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Paul Morneau (@Paul_Morneau) reported 56 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 56 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TP Reseller (@1Neveroutgunned) reported 4 minutes ago

  @Videotron Internet in St. Henri down now for hours. Your 24/7 customer service is also closed.

• 
  Commissioner Miner (@fanCRTCProfling) reported 7 minutes ago

  @Securit30546826 Right now there is a hearing on disconnecting "roaming users" on lower cost Quebec Videotron sims. If a person dares to buy a SIM/service from Videotron and is outside Videotron area for a month or so, then u get disconnected. Shows how sad it is.

• 
  . s a d r a . (@OrdinarySadra) reported 7 minutes ago

  Good morning @Videotron , just wanted to check if there is a regional internet outage going on or it’s just me. I'm having difficulties connecting since this morning 😑

• 
  Eric Masaba (马重智) (@masabaer) reported 12 minutes ago

  @JefferyThomas @Bell @Videotron Ever consider getting your own neighbourhood wireless. A collective here in Liverpool did that. Gigabit wireless to fix the last km(mile) issue.

• 
  Coach Sharky (@SharkyFTN__) reported 14 minutes ago

  @Videotron i have problems with my connection

• 
  Chuck from 🇨🇦 (@chuckfromcanada) reported 16 minutes ago

  @Videotron plus you tech support chat just disconnected me on your help page. #badbusiness

• 
  Angelo (@I_Know_You_99) reported 17 minutes ago

  @Videotron I have to say your network is terrible here in Saint-Agathe. I don't know what it is but it has taken all weekend to post this..

• 
  Inaho Yuhara (@InahoYuhara) reported 19 minutes ago

  @PlaneteCourrier Good job on being one of the worst delivery companies in the greater montreal area. You should really train your delivery people to use the doorbell. It works really well I assure you. @Videotron You should really use another delivery service.

• 
  (AZM) Muffled Sounds of Gorilla Violence (@pacanukeha) reported 20 minutes ago

  @Videotron Sure, except the play store that someone is using is no indicator where they live or what telecommunications provider they are trying to use. US Play Store != US Resident. And even if they were, the app isn't a telecommunications service. No harm, no foul.

• 
  Ted Harman (@tedh13) reported 20 minutes ago

  @Videotron Service is back.