Vidéotron Outage Report in Ottawa, Ontario
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Ottawa, Ontario
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (74%)
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Wi-fi (9%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Ottawa, Ontario
The most recent Vidéotron outage reports came from the following cities: Ottawa, Gatineau and Orléans.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Internet | |
| Gatineau |
TV | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Ottawa |
Wi-fi | |
| Orléans |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Ottawa, Ontario
Latest outage, problems and issue reports in Ottawa and nearby locations:
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johnefrancis🇨🇦
(@johnefrancis) reported
from
Ottawa, Ontario
Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.
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Allie MacAlister
(@AllieKnitNinja) reported
from
Ottawa, Ontario
@brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.
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🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.
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Jessica Lavoie
(@MadameDanis) reported
from
Gatineau, Québec
@Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.
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Gilles Monvoisin
(@3_punch) reported
from
Gatineau, Québec
So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy
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Michèle 🏡 😷 🎃 #wearshermask
(@ottawadeafgirl) reported
from
Ottawa, Ontario
@Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.
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͏ Ⲙⲉⳑⲇⲛⲓⲉ
(@LaLouveRK) reported
from
Gatineau, Québec
@Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.
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Dziekan Hojsak 🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
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Paul Morneau
(@Paul_Morneau) reported
from
Ottawa, Ontario
.@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron
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Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Hubert Figuière
(@hfiguiere) reported
What's the point of paying @videotron a premium for @CraveTVHelp is the recording cut the show because the TV guide is incorrect. Problem only arise with @BellMediaPR owned premium channel. Go figure. Might as well cut the cord.
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HowYouDrouin92
(@HowYouDrouin92) reported
@1967_losers @Videotron Amd you never bought any other extras right?
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Dziekan Hojsak 🇨🇦
(@CdnAvSpotter) reported
from
Ottawa, Ontario
@itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone
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𝓢𝓹𝓪𝓻𝓽𝓪𝓷𝓑𝓵𝓸𝓸𝓭𝓮𝓭𝓡𝓮𝓭𝓦𝓲𝓷𝓰𝓼𝓕𝓪𝓷
(@SpblR3dWingsFan) reported
Fix your shady internet company. I cant wait to go back to rogers @Videotron @oxio
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HowYouDrouin92
(@HowYouDrouin92) reported
@1967_losers @Videotron We tried with our helix info, our illico info, well name the differents things we tried all of them. We tried to change the password, it still doesn't work. Im so mad at @Videotron. I dont want to pay 30$ for Ahl tv when im suppose to be able to watch it for free you know
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Sev Guilbault
(@MissSeverine18) reported
@mtl_beh @Videotron On McGill street, also still down
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Mike
(@mke1138) reported
@Videotron I’d like to use Pi-hole across my whole network and changing DNS per device is an unacceptable situation.
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greedisnotbad
(@greedisnotbad1) reported
@Videotron @Valkyrie_Bubble PLEASE NOTE THAT YOUR COMMUNICATION MANAGEMENT PLAN SUCKS! YOUR DUTY IS TO INFORM YOUR CLIENTS WHAT'S GOING ON, SPECIALLY WHEN YOUR CLIENTS REQUEST INFORMATION. JUST LET US KNOW WHAT'S THE PROBLEM AND THE ESTIMATED TIME FOR RESOLUTION, IS THAT TOO MUCH TO ASK?
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Joshua Chalifour
(@phy) reported
I'm done using @Videotron after many years. They had exceptional service but are now almost as terrible as Bell. Crazy when a company chooses to forego ongoing revenue from a subscriber in favour of enforcing an asinine & fleeting position after doubling-down on its own error.
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B
(@mtl_beh) reported
.@VMediaCSR @Videotron - where is the status update for the internet outage in the Old Port? We were told it would be fixed by 8pm last night.