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Vidéotron

Vidéotron Outage Report in Ottawa, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

CityProblem TypeReport Time
Ottawa Total Blackout 7 days ago
Gatineau Internet 13 days ago
Ottawa TV 18 days ago
Ottawa Internet 18 days ago
Ottawa Internet 18 days ago
Ottawa Internet 20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

  • AllieKnitNinja
    Allie MacAlister (@AllieKnitNinja) reported from Ottawa, Ontario

    @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

  • penseur_logique
    Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported from Ottawa, Ontario

    @caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.

  • Christopherprov
    Christopher provost (@Christopherprov) reported from Chelsea, Quebec

    @Videotron seems to be a major outage but not able to contact you.

  • ottawadeafgirl
    Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported from Ottawa, Ontario

    @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

  • Paul_Morneau
    Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

  • MadameDanis
    Jessica Lavoie (@MadameDanis) reported from Gatineau, Quebec

    @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

  • LaLouveRK
    ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported from Gatineau, Quebec

    @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

  • Paul_Morneau
    Paul Morneau (@Paul_Morneau) reported from Ottawa, Ontario

    .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

  • CdnAvSpotter
    🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario

    @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

  • Hobbit1969
    Front Line Red Shirt (@Hobbit1969) reported from Gatineau, Quebec

    @BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily

  • CdnAvSpotter
    Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario

    @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

  • johnefrancis
    johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

  • moviesbbq
    Al (@moviesbbq) reported from Ottawa, Ontario

    @Videotron when will support esims?

  • 3_punch
    Gilles Monvoisin (@3_punch) reported from Gatineau, Quebec

    So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • BourdagesAndre
    André Bourdages (@BourdagesAndre) reported

    It is really frustrating! I am trying to use Notion yesterday. Always broken down! I live in Canada and am with Videotron. @NotionHQ

  • ffocd
    Lidless Blender (@ffocd) reported

    Did everyone else just lose @Videotron service again?

  • danabader01
    Dana Bader (@danabader01) reported

    @Videotron @douzepont My internet is down this morning still. It was showing a yellow blinking light and still not working!! @Videotron so frustrating with work on a 9am.

  • SeanRookie
    SeanRookie (@SeanRookie) reported

    @NotionStatus Not working with Videotron in Canada Quebec, works with a different IP server and on cell phone.

  • mtl_boredstupid
    verbal kint (@mtl_boredstupid) reported

    @Videotron is there an outage?

  • piantagrano
    piantagrano (@piantagrano) reported

    @AKOvO47 @fmesny @Videotron Its still down for me, since 2:30pm. Anyone get any updates?

  • Raman78795574
    Raman (@Raman78795574) reported

    @Videotron “WORST COMPANY EVER”. There systems are full of bugs. They shutdown our internet 3 times because they thought we are moving to a new address. Its second day today that our internet is not working so we cant work.

  • DrDevil87
    DrDevil87 (@DrDevil87) reported

    @Silversnack @MarcPDumont @Videotron Same. My damn app on my phone / computer is ahead of the feed on my tv. Ridiculous.

  • _nkyt_
    Ankit something (@_nkyt_) reported

    @Videotron policies are disclosed about helix while canceling the service not while starting the service, worst ever service

  • Deadchamber19
    Deadchamber (@Deadchamber19) reported

    @Videotron I've had high Ping/Latency Playing Online Games Yesturday & Today In Chateauguay, just Outside Montreal. Modem/Router restarts don't help. Is this due to the outage that's being reported in montreal?