Vidéotron Outage Report in Ottawa, Ontario

Problems in the last 24 hours in Ottawa, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ottawa, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Ottawa, Ontario

The most recent Vidéotron outage reports came from the following cities: Ottawa, and Gatineau.

City	Problem Type	Report Time
Ottawa	Total Blackout	10 days ago
Gatineau	Internet	16 days ago
Ottawa	TV	20 days ago
Ottawa	Internet	21 days ago
Ottawa	Internet	21 days ago
Ottawa	Internet	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ottawa, Ontario

Latest outage, problems and issue reports in Ottawa and nearby locations:

• 
  Paul Morneau (@Paul_Morneau) reported 4 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices.

• 
  Allie MacAlister (@AllieKnitNinja) reported 6 minutes ago from Ottawa, Ontario

  @brianjpapineau I went from Wind/Freedom to Koodo and never looked back, but I hear good things about Videotron.

• 
  ͏ Ⲙⲉⳑⲇⲛⲓⲉ (@LaLouveRK) reported 13 minutes ago from Gatineau, Quebec

  @Videotron I'm not gonna wait an hour on the phone, sorry.. so are all the other citizens that are in deep shit.

• 
  Michèle 🏡 😷 🎃 #wearshermask (@ottawadeafgirl) reported 27 minutes ago from Ottawa, Ontario

  @Videotron As you can see from my handle I don’t hear very well...telephone service is not great for me.

• 
  Dziekan Hojsak 🇨🇦 (@CdnAvSpotter) reported 27 minutes ago from Ottawa, Ontario

  @itsreallypaulh @myworldtaw I agree Videotron plans and customer service is great. We have 4 phones with them, each with 20GB/month +100GB extra per year, for $45 per phone

• 
  Jessica Lavoie (@MadameDanis) reported 28 minutes ago from Gatineau, Quebec

  @Videotron Today my family and I were helped by a young lady by JouJou. She went above and beyond as a customer services representative, my daughter started to be fed up of being in her stroller and Joujou took her played with her watched movies on her tablet with her.

• 
  Front Line Red Shirt (@Hobbit1969) reported 30 minutes ago from Gatineau, Quebec

  @BigBadW0lf4Life @GreatestUncle42 @seanferrick So did I...yeah that's weird. I'm in Quebec, I have Videotron. Maybe your provider lost the signal momentarily

• 
  Paul Morneau (@Paul_Morneau) reported 31 minutes ago from Ottawa, Ontario

  .@Videotron over the past couple of weeks one of your cell towers in #Barrhaven has been malfunctioning. Despite 2-4 bars of signal strength and “LTE” displayed, no cellular data works. SMS and calls still work though. Same problem on multiple devices. #Videotron

• 
  Gilles Monvoisin (@3_punch) reported 34 minutes ago from Gatineau, Quebec

  So @Videotron sent a collection agency to collect $$ from my 84yr old with ALS for not returning his cablebox. The issue is that the tech who installed the box put a lock on it and we could not remove. I explained to videotron reps but they just want $$ #greedy

• 
  🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported 40 minutes ago from Ottawa, Ontario

  @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

• 
  Jeff 🇨🇦 🇺🇦 5x Vaxxed (3 Pf,2Mod) (@penseur_logique) reported 45 minutes ago from Ottawa, Ontario

  @caiobchi @cmaconthehill @CityNewsKIT Videotron competition lowered prices in Quebec. Much like MTS + Sasktel did in MB / SK. Competition for the big 3. Videotron has service outside of QC, in Ottawa, same prices as QC. The big 3 and their flanker brands would not match prices of Videotron in Ottawa. We switched.

• 
  johnefrancis🇨🇦 (@johnefrancis) reported 47 minutes ago from Ottawa, Ontario

  Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

• 
  Al (@moviesbbq) reported 57 minutes ago from Ottawa, Ontario

  @Videotron when will support esims?

• 
  Christopher provost (@Christopherprov) reported 57 minutes ago from Chelsea, Quebec

  @Videotron seems to be a major outage but not able to contact you.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Prof Chris Marsden (@ChrisTMarsden) reported 16 seconds ago

  @mediamorphis So hard being No4 in wireless markets, constantly loss making. As a former Fido customer, glad to see Videotron making it work. Rogers still controlling the hockey? That's the premium cable key?

• 
  Mario Gauthier (@Mario8Gauthier) reported 2 minutes ago

  @PKP_Qc @Videotron En retard sur Bell..

• 
  WindowLinker (@windowlinker) reported 6 minutes ago

  @CTVMontreal Scam. Videotron can't even do LTE properly as they still use the old 2100 mhz frequency. Worst signals of any carrier in QC.

• 
  Rino Fiorilli (@Fioririno) reported 6 minutes ago

  @CTVMontreal Videotron is already ripping us off as it is now. You want Helix? Sure, no problem! Pay for 2 months and we'll credit you after. They've totally lost my respect after being their client for many years.

• 
  Kathy M (@kathym425) reported 11 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Catherine (@Cathangel) reported 12 minutes ago

  Just found out today that starting in February 2021, my cable provider Videotron will no longer offer AMC because they were demanding onerous fees. And they’re not alone: Bell & Rogers have also dropped the channel. WTF, @AMC_TV ?!? You no longer like/need international viewers?

• 
  Hubert Figuière (@hfiguiere) reported 13 minutes ago

  @Videotron self-serve? so why do I need to wait TWO HOURS on the phone to get a discount for poor services. That's not self- serve. That's just pretending to care. I couldn't give a damn about what you list here. I only pay for TV.

• 
  Mark Bourrie (@MarkBourrie) reported 15 minutes ago

  @WINDmobile @FreedomMobile Is your service any good? Because, frankly, I've had it with incumbents. Are you a subsidiary of Telus, Rogers, Bell or Videotron?

• 
  Meghan Amy (@MegsNU) reported 16 minutes ago

  @Videotron channel 685 has been pixelating for last two days. Not happening on any other channel or streaming service. Is it safe to assume you are having signal issues again? #mixedsignals

• 
  Gary Robertson (@GaryRobertson24) reported 17 minutes ago

  @Videotron My internet was down, what is wrong with this damn Helix device!! The whole island is screaming about it I am told it is my devices in my house? Something needs to change!!!