Vidéotron

Vidéotron Outage Report in Napierville, Montérégie, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Napierville, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Napierville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Napierville, Montérégie, Québec 01/18/2026 21:55

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Napierville, Québec

Latest outage, problems and issue reports in Napierville and nearby locations:

  • Handsome_W0lf Wolf Patrol 🐺 (@Handsome_W0lf) reported from Saint-Rémi, Québec

    Je suis pas expert en marketing mais je peux vous dire que ces pas en venant cogné chez moi à 8h le soir pour la 2fois en deux mois que vous allez m’avoir comme client @Videotron 😡

  • MomFluffy 🌷Fluffy Mom Masquée💋 (@MomFluffy) reported from Saint-Rémi, Québec

    @ChocoPoire @Videotron Enfaite, pour faire simple, Vidéotron et même Rogers font payer la facture, toujours un mois d'avance. C'est jamais un mois en arrière ( un mois d'utilisation). J'sais pas pour les autres compagnies, mais eux c'est comme ça.

  • mibel007 michel belleau (@mibel007) reported from Saint-Jean-sur-Richelieu, Québec

    @Videotron mon fortat vien etre changé mais pas dans mon espace-client, ou il est le probleme , on vas encore payé du surplus pas fort !

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • clogicca Steven (@clogicca) reported

    went to use the illico app to set dvr remotely to record but it is dead .. it had Me download the helix app instead .. the helix app is a piece of **** that has the wrong channel numbers and can't record 👎🙁💩😠 @Videotron @VideotronDiv

  • aliasprado Eduardo Prado (@aliasprado) reported

    @Videotron why is your website so bad? Is down half the time and the other half I have to log back in every time I switch screens. Horrible.

  • KevinPetker Kevin Petker - Princess World👑 - FUNDED! (@KevinPetker) reported

    @Videotron "I see that on June 29th, the appointment was not completed. Now the apointment is for July 4th, same as the internet installation." That really doesn't help or explain things, "Myriam/Vicky". No explanation given, but now they're going to call me... and I wait.

  • KevinPetker Kevin Petker - Princess World👑 - FUNDED! (@KevinPetker) reported

    "A technician will be with you within minutes or hours." Such a helpful addendum to the "Will arrive between 7:30am and 8:30pm" initial timeframe, @Videotron! Yes, I know things are busy and unpredictable, but better messaging would help.

  • JefferyThomas Jeffery A Thomas 🇨🇦 (@JefferyThomas) reported

    Hate that @Videotron is trying to jam this Helix garbage down our throats. (Arrogant customer service as well) More features disappearing for Illico customers. #Bell still not offering decent speeds 400Mbps+ in my postal code.

  • KevinPetker Kevin Petker - Princess World👑 - FUNDED! (@KevinPetker) reported

    @Videotron Talked to a support agent at 8:55pm, "Should be half an hour or so.", well it's 10:04pm, no messages, no tech. My kids are in bed, don't need someone stomping around. Why do I need to call/follow-up? Why am I not being informed? This a full day without phone or internet.

  • marceldehetre Marcel de Hêtre (@marceldehetre) reported

    @Videotron you can tell the temperature of my Gateway but you can’t find the source of the noise on our signal so our internet connection drops every 15 minutes…

  • Dia_Haddad Dia Haddad (@Dia_Haddad) reported

    @Videotron I am trying to login to my account, I login but keeps re-directing me to login page non-stop, and I can never login? are there issues this morning?

  • GHamblin16 Garren (@GHamblin16) reported

    This Jays game has gotten so bad that the Videotron guy has been playing highlights of scores from previous games because the lady 2 games have been complete rubbish. #NextLevel

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    "Videotron has no obligation to offer a TPIA customer access speed that the company does not offer to its own retail customers. This fact alone should be sufficient to justify the approval of this [Tariff]." *bam* /end haha #CRTC