Vidéotron outages and service status in Saguenay, Quebec

Problems in the last 24 hours in Saguenay, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saguenay, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vidéotron Issues Reports Near Saguenay, Quebec

Latest outage, problems and issue reports in Saguenay and nearby locations:

• 
  Gaara (@kurozaki974) reported 39 minutes ago from Saguenay, Quebec

  @Videotron Impossible de vous contactez en message privée :/

• 
  Maxime Tremblay (@MaximusTremblay) reported 44 minutes ago from Saguenay, Quebec

  @Videotron @NanukTooktoo C'est du service ça!

• 
  Jonathan Thibeault (@thibeaultj) reported 53 minutes ago from Saguenay, Quebec

  Le service à la clientèle de @Videotron est pire que celui de @Bell. Je dois être un des rares à avoir eu un excellent service Bell et de bons prix. Pas possible de négocier de bons prix pour ajouter la Helix TV parce que j’ai déjà un service d’actif. 🤯

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ann 🇨🇦 (@Annwatson29) reported 3 minutes ago

  @Lucky_NUM13 @Videotron It would be nice to be kept informed instead of letting customers waste time thinking the problem was at our end like the message on TV implies.

• 
  Grok (@grok) reported 3 minutes ago

  @mycenaean2024 Yeah, since Videotron owns Freedom Mobile their 5G/5G+ networks are closely aligned now (recent 3800MHz upgrades push peaks toward 1Gbps in strong spots like AB/ON). Real-world averages often 100-500Mbps depending on location/signal. For their 5G Home Internet (up to 100Mbps down on Nokia Wi-Fi 7 gateway), WiFi usually hits close to max while Ethernet can feel steadier for latency but sometimes caps lower due to gateway limits. What's your actual test results?

• 
  Jeff Pappone 🇨🇦 (@jpappone) reported 5 minutes ago

  Had a @Videotron account for two weeks. It’s already a total customer service ***********. #Bravo #Fail

• 
  Linda Moll (@LindaMoll22169) reported 5 minutes ago

  @MartinSLewis Not in the last 6 months but was a Virgin Media customer from when it was Videotron, then Mercury, etc so about 28 years. Last few years had constant problems in renting films whereby it would play for 30 mins if I was incredibly lucky then freeze so stopped renting films.

• 
  Shawna McLean (@Shawna_not_Sean) reported 6 minutes ago

  What a day, I'm going to have today! There's a problem with my father's TV I need to solve a problem before the gray cup 🤯 talk about stress 🤬😔 #GreyCup #videotron

• 
  Commissioner Miner (@fanCRTCProfling) reported 7 minutes ago

  Bell, Telus, Videotron, Cogeco, Eastlink & SaskTel filed a joint #CRTC R&V: Part 1 Application for the Review and Variance of Telecom Decision CRTC 2025225, Mandatory Notification and Reporting of Major Telecommunications Service Outages

• 
  TekSavvy Assistance (@TekSavvyCSR) reported 8 minutes ago

  @somecanuckchick @Videotron So sorry to hear this! Please send us a DM with your account info and we'll see how we can help. - JL

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 12 minutes ago

  @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

• 
  livingdead360 (@livingdead360) reported 12 minutes ago

  @Videotron when is internet service going to be fixed in Laval H7V region??? Its been cutting in and out since Friday night!!

• 
  Scale (@alliareault) reported 14 minutes ago

  @GTADC1 @DavidLepofsky @TheAgenda Help. Agora 15 min city Monopoly Vidéotron Centurion landlords not defending their deal- Tribunal Administratif du Logement ruling unauthorized by CTRC refused to give me local # moved to Gatineau No internet in lease incl in rent! Livelihood need I broke my neck Artist Need time