Vidéotron

Vidéotron Outage Report in Sainte-Anne-des-Plaines, Laurentides, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Sainte-Anne-des-Plaines, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Anne-des-Plaines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Sainte-Anne-des-Plaines, Laurentides, Québec 05/31/2023 12:25

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • Internet 63.79% Internet
  • Wi-fi 13.70% Wi-fi
  • Total Blackout 10.04% Total Blackout
  • TV 5.86% TV
  • E-mail 4.60% E-mail
  • Phone 2.02% Phone

Live Outage Map Near Sainte-Anne-des-Plaines, Laurentides, Québec

The most recent Vidéotron outage reports came from the following cities: Montréal, Boisbriand, Terrebonne, Mascouche, Saint-Jérôme, Blainville, Saint-Lin-Laurentides, Rosemère and Sainte-Thérèse.

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports Near Sainte-Anne-des-Plaines, Québec

Latest outage, problems and issue reports in Sainte-Anne-des-Plaines and nearby locations:
  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

  • loveZaa36 ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported from Montréal, Québec

    Wthhh @Videotron why is my txting not working 😡😡

  • sumtimw0ng khai (@sumtimw0ng) reported from Montréal, Québec

    Hm, Videotron Internet is unstable tonight...

  • sbg4evr sbg4evr (@sbg4evr) reported from Montréal, Québec

    @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

  • mtn_carnet m@rie (@mtn_carnet) reported from Montréal, Québec

    @Videotron Service internet.

  • kathym425 Kathy M (@kathym425) reported from Montréal, Québec

    @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

  • fjvost Felipe PJ (@fjvost) reported from Montréal, Québec

    Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

  • DroussyBabe Droussy 🎙🔥 (@DroussyBabe) reported from Montréal, Québec

    Fix this **** Now !! @Videotron #enjeuxmajeurs

  • markdiez514 M▼RKDIEZ (@markdiez514) reported from Montréal, Québec

    @Videotron what’s going on with your internet wtf?!?!?

  • ElephantStoneHQ Elephant Stone (@ElephantStoneHQ) reported from Montréal, Québec

    Anyone else having @Videotron internet issues?

  • kathym425 Kathy M (@kathym425) reported from Montréal, Québec

    @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

  • dancarnelly Dan Carnelly (@dancarnelly) reported from Montréal, Québec

    So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

  • sbg4evr sbg4evr (@sbg4evr) reported from Montréal, Québec

    @Videotron is service down? No Helix, no tv or internet access

  • danmac40 Daniel McMahon (@danmac40) reported from Mascouche, Québec

    @Videotron what’s going on no service on helix

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

  • NickChrysantha1 Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Québec

    @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

  • ElephantStoneHQ Elephant Stone (@ElephantStoneHQ) reported from Montréal, Québec

    @MikeSidel @Videotron Sucks

  • CeeFor Cee (@CeeFor) reported from Montréal, Québec

    @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • TheRealSophie10 Switchblade Sophie #TheJoker☔️ (@TheRealSophie10) reported

    @NoahFridman @Videotron They've been cool all these years, but the past 2 1/2 years, they've been dreadful. The worst part is, THEY called us to offer this deal. We didn't call. They won't do anything. They won't even want to listen to the phone call.

  • HelenEleni Eleni / Helen / She / Her (@HelenEleni) reported

    @NoLore @Videotron They are the worst! So, so many problems with their stupid Helix Wifi. And their billing is completely incomprehensible!

  • HappyHiker77 HappyHiker (@HappyHiker77) reported

    @Videotron @Videotron customer support.

  • nbNoxid Noxid​ (@nbNoxid) reported

    ive used a lot of terrible routers in my time but this videotron one that requires a damn webservice to operate is really pushing my buttons

  • NoLore Nora Loreto (@NoLore) reported

    Last time they tried to help on Twitter they asked me to give Videotron THE ABILITY TO SEND TWEETS FROM MY ACCOUNT which is obviously not happening. So I tried to request another password reset and op, I'm fully locked out of my account.

  • Lachajean1 Lachajean (@Lachajean1) reported

    @WalkingDead_AMC Said what I think.amc in Canada no app no amc + and in Quebec videotron cable cancel amc I would have move twd to another platform not cancel it and a Negan leadership or group would have been lots more fun to see then this Maggie versus Negan there is no more Rick or michonne

  • grimmertown Jason Grimmer (@grimmertown) reported

    once again, on the phone with @videotron spending an entire morning trying to access accounts to pay a bill they sent to collections that I a) had no idea about and b) can't pay because I can't access a second account they never told me about. The worst, honestly.

  • like_it_is_99 Just Some Guy (@like_it_is_99) reported

    @Videotron spending thousands of dollars yearly for a sub optimal quality of broadband service. It is clear that your Internet speed quality is no longer as good as it was months ago or even years ago. What on earth is going on? #Helixsucks tired of being told there is no issue

  • Tizianarules Tiziana (@Tizianarules) reported

    @vpMontrealer @Videotron Classic bs response. There’s a massive service outage and the tech wants to check your ticket....just tell us what’s going on! Post something!

  • Lachajean1 Lachajean (@Lachajean1) reported

    @WalkingDead_AMC Those who sees it on the app share it to torrents who still watch on Sundays? And here in Quebec the cable company videotron has cancel amc we can't get amc + or the app in Canada so amc has screw up the walking dead I would have move the all show to another platform not cancel