Vidéotron Outage Report in Sainte-Catherine, Montérégie, Quebec

Problems in the last 24 hours in Sainte-Catherine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Catherine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Sainte-Catherine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, La Prairie, Dollard-Des Ormeaux, and Pointe-Claire.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Wi-fi	7 days ago
Montréal	Internet	10 days ago
Montréal	Total Blackout	10 days ago
Montréal	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Sainte-Catherine, Quebec

Latest outage, problems and issue reports in Sainte-Catherine and nearby locations:

• 
  sbg4evr (@sbg4evr) reported 20 seconds ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  jyseerys (@jayseereyes) reported 5 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 8 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  Dan Carnelly (@dancarnelly) reported 9 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  sbg4evr (@sbg4evr) reported 17 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  Elephant Stone (@ElephantStoneHQ) reported 20 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Felipe PJ (@fjvost) reported 23 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 23 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  summer the fighter (@SummerrWoodss) reported 27 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  jyseerys (@jayseereyes) reported 30 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 32 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  M▼RKDIEZ (@markdiez514) reported 36 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Katelyn Thomas (@katelynvthomas) reported 39 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 45 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Cee (@CeeFor) reported 47 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  Amanda (@wild_one1998) reported 48 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  Elephant Stone (@ElephantStoneHQ) reported 52 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  David MacIntyre (@dave_mac609) reported 52 minutes ago from Montréal, Quebec

  @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

• 
  Kathy M (@kathym425) reported 57 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  lagarto malo 🦎 (@lagarto_malo) reported 59 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ø (@kayoazul) reported 5 minutes ago

  @Videotron helix contract is a TRAP not explained to customers BEFORE signing up. i thought this was illegal. can’t find mention of conditions on your website. it should be plain. receiving details in a pdf contract link afterwards is too late. complaint was sent to @CCTS_CPRST

• 
  K (@K56879801) reported 10 minutes ago

  @Videotron Hello, based on our last conversation the supervisor called me back and we agreed that there will be no charges of the Technition visit, to my surprise the charges were added and the customer service has no notes of this agreement on my file. This is very vexing

• 
  William Lee (@Will78787) reported 12 minutes ago

  @Videotron Thank god my wifi is the only thing I get from you guys. Internet is down again smh.

• 
  Alessandra (@aderosas1) reported 13 minutes ago

  Is there a @Videotron power outage ? No service for TV, internet and landline telephone not working.

• 
  🇨🇦 Stocks (@lulu6085) reported 14 minutes ago

  @CNBC regular programming not receiving in Canada this morning - we are getting CNBC World feed. Can't watch regular programming. Videotron says it's not them. Can you help? Can't watch @SquawkCNBC. so sad.

• 
  TVBC (@TVBCRehfer) reported 22 minutes ago

  @MarcMillerVM Of course it takes government money. Meanwhile Rogers is making the investment without govt money to bring the same to Six Nations. Hey Bell/Videotron what's your problem. Can't do anything without money from your friends?

• 
  Bill Roberts (@WJ_Roberts) reported 26 minutes ago

  @Videotron Is the setting I need available on iOS app or not? Please explain EXACTLY how I can check my billing notification preferences. Trying to solve a problem you created by stopping my paper billing…

• 
  Bill Roberts (@WJ_Roberts) reported 26 minutes ago

  @Videotron So I’m in your iOS app and can’t find notification options, there is no search. Help?

• 
  mary maraj (@marymaraj) reported 27 minutes ago

  @Videotron @SheilaB06891416 Totally ridiculous! we pay a lot for this service that you change with no alerts!

• 
  William Lee (@Will78787) reported 28 minutes ago

  @Videotron Help by figuring out what happened and addressing it, instead of only the people who speak up.