Vidéotron Outage Report in Sainte-Catherine, Montérégie, Quebec

Problems in the last 24 hours in Sainte-Catherine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Catherine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Sainte-Catherine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, La Prairie, Dollard-Des Ormeaux, and Pointe-Claire.

City	Problem Type	Report Time
Montréal	Wi-fi	1 day ago
Montréal	Internet	4 days ago
Montréal	Total Blackout	4 days ago
Montréal	Total Blackout	5 days ago
Montréal	Internet	5 days ago
Montréal	Total Blackout	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Sainte-Catherine, Quebec

Latest outage, problems and issue reports in Sainte-Catherine and nearby locations:

• 
  Brommelier (@jonjerkone) reported 29 seconds ago from Westmount, Quebec

  When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

• 
  Sean Lloyd (@SeanLloyd93) reported 11 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  Richard E Flanagan (@phosfiend) reported 13 minutes ago from Montréal, Quebec

  @Videotron internet seems to be down for folks in Hudson/St lazare

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 15 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

• 
  Jaaaaaayyyyy (@zerojay) reported 16 minutes ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

• 
  Jaaaaaayyyyy (@zerojay) reported 21 minutes ago from Montréal, Quebec

  2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

• 
  Issa Sissoko (@IssaCheckmate) reported 22 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Jaaaaaayyyyy (@zerojay) reported 23 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  DARRELL (@darealityy) reported 25 minutes ago from Brossard, Quebec

  @NobuBergy @Videotron Damn times are hard out here!

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 26 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  Kristian Gravenor (@CoolopolisMTL) reported 35 minutes ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 35 minutes ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  Issa Sissoko (@IssaCheckmate) reported 36 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 44 minutes ago from Montréal, Quebec

  @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 45 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  KitEdotca (@KittEdotca) reported 46 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  Issa Sissoko (@IssaCheckmate) reported 46 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  Beth W (@bunnyette) reported 53 minutes ago from Montréal, Quebec

  @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 58 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  Beth W (@bunnyette) reported 59 minutes ago from Montréal, Quebec

  @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  La Justicière (@chouette007) reported 34 seconds ago

  @globalnewsto @Francoisgohabs On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

• 
  Simon Lockie (@LockieSimon) reported 2 minutes ago

  The focus on enforceability of the @FP_Champagne conditions misses the mark: the conditions themselves are irrelevant to solving the actual problem, ie that Canada's wireless markets (including Quebec) are the least competitive in the world, and Videotron simply won't change that

• 
  YurkshireLad (@yurkshirelad) reported 3 minutes ago

  @Videotron Why can't I see the information in my account that I need for verification? How do I know what it is, or if it's even valid? I don't know how you got voted #1 in Quebec for customer service, unless you're the only company there.

• 
  Sean Lapalme (@TheGraceful_1) reported 4 minutes ago

  @Videotron why are you so garbage at sim sub. Missing nfl playoffs because you guys are asleep at the switch.

• 
  DARRELL (@darealityy) reported 6 minutes ago from Brossard, Quebec

  @NobuBergy @Videotron Damn times are hard out here!

• 
  Campbell Patterson (@CPComm) reported 8 minutes ago

  @quaid_jennifer How can the Minister signal he will likely approve the deal if Videotron buys Freedom and not know what enforceability mechanisms are required? It would be like a Chief Justice of a Competition Tribunal saying a decision needs to be expedited before he sees all the evidence.

• 
  TheLostDeiTy (@LostDei) reported 13 minutes ago

  @Videotron Why is the Goddamn internet ALWAYS down. And even worse you always pretend like there is no problem. Zero transparency with your customers. I'm done with you guys after this contract.

• 
  Mark Goldberg (@Mark_Goldberg) reported 14 minutes ago

  The #CRTC rulings on Negotiated Agreements call for filing them on the public record. I wonder if the complaint about the Rogers - Videotron agreement is premature, given that until the deal closes, just as a matter of law, does an agreement even exist to be filed? Lawyers? 3/6

• 
  JP Torunski (@JPTorunski) reported 15 minutes ago

  @mrmoneymustache I tried with wifi (Bell and Rogers service), Rogers mobile and Videotron mobile with android and iphone, chrome on Windows PC and Mac os with safari

• 
  La Justicière (@chouette007) reported 15 minutes ago

  @theJagmeetSingh @BurnabyFireDept @IAFF323 On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.