Vidéotron Outage Report in Sainte-Catherine, Montérégie, Quebec

Problems in the last 24 hours in Sainte-Catherine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Catherine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Sainte-Catherine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, La Prairie, Dollard-Des Ormeaux, and Pointe-Claire.

City	Problem Type	Report Time
Montréal	Wi-fi	4 days ago
Montréal	Internet	6 days ago
Montréal	Total Blackout	7 days ago
Montréal	Total Blackout	7 days ago
Montréal	Internet	7 days ago
Montréal	Total Blackout	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Sainte-Catherine, Quebec

Latest outage, problems and issue reports in Sainte-Catherine and nearby locations:

• 
  Issa Sissoko (@IssaCheckmate) reported 4 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 4 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  Elephant Stone (@ElephantStoneHQ) reported 6 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  sbg4evr (@sbg4evr) reported 11 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 15 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  M▼RKDIEZ (@markdiez514) reported 20 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  khai (@sumtimw0ng) reported 21 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  Felipe PJ (@fjvost) reported 21 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  m@rie (@mtn_carnet) reported 24 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 28 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Issa Sissoko (@IssaCheckmate) reported 29 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  sbg4evr (@sbg4evr) reported 29 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 29 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 33 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  Dan Carnelly (@dancarnelly) reported 40 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Kathy M (@kathym425) reported 42 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Issa Sissoko (@IssaCheckmate) reported 54 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  Kathy M (@kathym425) reported 55 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 57 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  Elephant Stone (@ElephantStoneHQ) reported 58 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Fake Gatsby (@fake_gatsby) reported 6 minutes ago

  @Videotron Internet is down. Montreal ndg/westmount area. Tried calling support lines but just get a busy signal, not even automated answering/greeting picks up just a busy tone. Middle of the work day with everyone working from home. Not a good look for you guys.

• 
  Katrina Moy (@macmoyska) reported 9 minutes ago

  No @videotron internet service in Hull. Their support phone number doesn’t work. Trying to get through a busy take-out Valentine Friday. What’s going on??

• 
  Bruno Simon (@SharePointBruno) reported 11 minutes ago

  @videotron, Internet down in Pointe-Claire

• 
  Corado (@Corado15594104) reported 11 minutes ago

  @Videotron what went down so badly that so many people lost connection? Your phone lines don't work either.

• 
  🤍 (@halfpasstnoon) reported 13 minutes ago

  @Videotron well thats it for me! Canceling and going with another company! Your internet is pure crap

• 
  Roy Shoyer (@royshoyer) reported 14 minutes ago

  @ElephantStoneHQ @Videotron Desjardins is down too

• 
  Mathieu Lefebvre 👑 (@TheMattychu) reported 15 minutes ago

  @Videotron Hello, everything is down in Hochelaga-Maisonneuve?

• 
  philippe gautreau (@philippegautre2) reported 16 minutes ago

  @Videotron Internet, TV, websites... Everything is down... What's going on??

• 
  Martin Berger (@MartinB16041563) reported 16 minutes ago

  @Videotron 12,000+ people reported an outage. Videotron's lines are cut, cannot reach them... Did Videotron just full-on crash?! Everybody is working from home and there is no news from Videotron!! Fix this now!

• 
  Charles Milette (@sy1ve0n) reported 17 minutes ago

  @Videotron WHY IS YOUR DNS DOWN AND WHY DOES YOUR NEW HELIX STUFF NOT ALLOW ME TO CHANGE THE DNS SERVERS??? The old ZyXel gateway was much better but I was forced into the new one to get 400mbps (even though the old gateway was perfectly capable of that) 😡