Vidéotron outages and service status in Sainte-Catherine, Quebec

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Vidéotron generated 1 outage signal in the last 24 hours around Sainte-Catherine, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 16, 1:28 PM EDT.

Internet (63%)
Wi-fi (16%)
TV (16%)
Total Blackout (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Sainte-Catherine, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Sainte-Catherine, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Sainte-Catherine	Baseline
May 16, 11:00 AM EDT	0	0	0
May 16, 11:20 AM EDT	0	0	0
May 16, 11:40 AM EDT	0	0	0
May 16, 12:00 PM EDT	0	0	0
May 16, 12:20 PM EDT	0	0	0
May 16, 12:40 PM EDT	0	0	0
May 16, 1:00 PM EDT	0	0	0
May 16, 1:20 PM EDT	0	0	0
May 16, 1:40 PM EDT	0	0	0
May 16, 2:00 PM EDT	0	0	0
May 16, 2:20 PM EDT	0	0	0
May 16, 2:40 PM EDT	0	0	0
May 16, 3:00 PM EDT	0	0	0
May 16, 3:20 PM EDT	0	0	0
May 16, 3:40 PM EDT	0	0	0
May 16, 4:00 PM EDT	0	0	0
May 16, 4:20 PM EDT	0	0	0
May 16, 4:40 PM EDT	0	0	0
May 16, 5:00 PM EDT	0	0	0
May 16, 5:20 PM EDT	0	0	0
May 16, 5:40 PM EDT	0	0	0
May 16, 6:00 PM EDT	0	0	0
May 16, 6:20 PM EDT	0	0	0
May 16, 6:40 PM EDT	0	0	0
May 16, 7:00 PM EDT	0	0	0
May 16, 7:20 PM EDT	0	0	0
May 16, 7:40 PM EDT	0	0	0
May 16, 8:00 PM EDT	0	0	0
May 16, 8:20 PM EDT	0	0	0
May 16, 8:40 PM EDT	0	0	0
May 16, 9:00 PM EDT	0	0	0
May 16, 9:20 PM EDT	0	0	0
May 16, 9:40 PM EDT	0	0	0
May 16, 10:00 PM EDT	0	0	0
May 16, 10:20 PM EDT	0	0	0
May 16, 10:40 PM EDT	0	0	0
May 16, 11:00 PM EDT	0	0	0
May 16, 11:20 PM EDT	0	0	0
May 16, 11:40 PM EDT	0	0	0
May 17, 12:00 AM EDT	0	0	0
May 17, 12:20 AM EDT	0	0	0
May 17, 12:40 AM EDT	0	0	0
May 17, 1:00 AM EDT	0	0	0
May 17, 1:20 AM EDT	0	0	0
May 17, 1:40 AM EDT	0	0	0
May 17, 2:00 AM EDT	0	0	0
May 17, 2:20 AM EDT	0	0	0
May 17, 2:40 AM EDT	0	0	0
May 17, 3:00 AM EDT	0	0	0
May 17, 3:20 AM EDT	0	0	0
May 17, 3:40 AM EDT	0	0	0
May 17, 4:00 AM EDT	0	0	0
May 17, 4:20 AM EDT	0	0	0
May 17, 4:40 AM EDT	0	0	0
May 17, 5:00 AM EDT	0	0	0
May 17, 5:20 AM EDT	0	0	0
May 17, 5:40 AM EDT	0	0	0
May 17, 6:00 AM EDT	0	0	0
May 17, 6:20 AM EDT	0	0	0
May 17, 6:40 AM EDT	0	0	0
May 17, 7:00 AM EDT	0	0	0
May 17, 7:20 AM EDT	0	0	0
May 17, 7:40 AM EDT	0	0	0
May 17, 8:00 AM EDT	0	0	0
May 17, 8:20 AM EDT	0	0	0
May 17, 8:40 AM EDT	0	0	0
May 17, 9:00 AM EDT	0	0	0
May 17, 9:20 AM EDT	0	0	0
May 17, 9:40 AM EDT	0	0	0
May 17, 10:00 AM EDT	0	0	0
May 17, 10:20 AM EDT	0	0	0
May 17, 10:40 AM EDT	0	0	0
May 17, 11:00 AM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Sainte-Catherine, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Saint-Constant.

City	Problem Type	Report Time
Montréal	Internet	22 hours ago
Montréal	Wi-fi	5 days ago
Montréal	Total Blackout	5 days ago
Montréal	Internet	5 days ago
Montréal	Internet	8 days ago
Montréal	TV	10 days ago

Nearby cities with recent reports

Montréal

4 recent signals

22 hours ago

Community Discussion

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Vidéotron Issues Reports Near Sainte-Catherine, Quebec

Latest outage, problems and issue reports in Sainte-Catherine and nearby locations:

Droussy 🎙🔥 (@DroussyBabe) reported 2 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
martin lutteral 🇨🇦 (@mlutteral) reported 2 minutes ago from Montréal, Quebec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
jyseerys (@jayseereyes) reported 5 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
Amanda (@wild_one1998) reported 6 minutes ago from Montréal, Quebec
@Videotron Both cable boxes in the house went down last night, and are still down now
Sean Lloyd (@SeanLloyd93) reported 15 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
Issa Sissoko (@IssaCheckmate) reported 26 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
Katelyn Thomas (@katelynvthomas) reported 29 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
Kathy M (@kathym425) reported 33 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
martin lutteral 🇨🇦 (@mlutteral) reported 36 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Felipe PJ (@fjvost) reported 47 minutes ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
sbg4evr (@sbg4evr) reported 49 minutes ago from Montréal, Quebec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
DARRELL (@darealityy) reported 50 minutes ago from Brossard, Quebec
@NobuBergy @Videotron Damn times are hard out here!
Beth W (@bunnyette) reported 51 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
Jaaaaaayyyyy (@zerojay) reported 52 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Nick Chrysanthakopoulos (@NickChrysantha1) reported 52 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
m@rie (@mtn_carnet) reported 55 minutes ago from Montréal, Quebec
@Videotron Service internet.
ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 58 minutes ago from Montréal, Quebec
Wthhh @Videotron why is my txting not working 😡😡
Issa Sissoko (@IssaCheckmate) reported 58 minutes ago from Montréal, Quebec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
Jaaaaaayyyyy (@zerojay) reported 59 minutes ago from Montréal, Quebec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
martin lutteral 🇨🇦 (@mlutteral) reported 60 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Morin (@MorinLoL1) reported 3 minutes ago
@drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.
Francis Taquin (@FrancisTaquin1) reported 5 minutes ago
" Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "
Kush Thaker (@kushthaker) reported 8 minutes ago
why make seniors talk about chat assistance, why not a central regulated agent for all telecom service? duopoly + Videotron continue compete across country
iPro YT (@YtIpro57328) reported 8 minutes ago
@Bell_Support AGAIN!! Bell has been down repeatedly in December alone. Down two weekends ago Down last weekend Down again Monday @videotron how's your service been lately?
James Somaeck (@somaeck) reported 9 minutes ago
The greatest concern RE: #eSim is that #Videotron has been absolutely silent on it. The forums are filled with crisp responses - "Not available, but we'll pass it up along the chain". That's not good enough in my view. It's not cutting-edge; it's not customer-focused. 8/9
Panda🌻 (@takarajewels) reported 12 minutes ago
Ya’ll I rarely tweet about companies online but I just feel a simpler option could be easily made available. Videotron has that option. Bell, you can do it too. I believe in you. Please fix this problem. It’s annoying and makes me want to just get rid of the TV option entirely.
irønic (@mortendedans) reported 15 minutes ago
@shawn_elbaz @0xIlyy Fizz uses videotron's network, it's not true FTTH
Commissioner Miner (@fanCRTCProfling) reported 17 minutes ago
So Bell, Cogeco, Videotron and CNOC wanted a cartel where everyone must be paying CNOC members to wholesale internet at affordable rates. **** CNOC. For Bell Cogeco, Rogers & Videotron to push this, they sure as hell want protection from another bundle player. No denying that.
ScorpioSymbol (@IvanMakesGames) reported 20 minutes ago
@Videotron I mean.. we call everytime and are always told the problem is on your end (like right now... 3hr estimate)
Geeno (@Geeno262) reported 21 minutes ago
@AmazingZoltan try videotron i found i get great customer service