Vidéotron outages and service status in Westmount, Quebec

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron generated 2 outage signals in the last 24 hours around Westmount, including 2 direct reports.
The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
The most recent signal from this area was received Jul 20, 10:17 PM EDT.

Internet (81%)
E-mail (6%)
Total Blackout (6%)
TV (6%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Westmount, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Westmount, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Westmount	Baseline
Jul 19, 10:20 PM EDT	0	0	0
Jul 19, 10:40 PM EDT	0	0	0
Jul 19, 11:00 PM EDT	0	0	0
Jul 19, 11:20 PM EDT	0	0	0
Jul 19, 11:40 PM EDT	0	0	0
Jul 20, 12:00 AM EDT	0	0	0
Jul 20, 12:20 AM EDT	0	0	0
Jul 20, 12:40 AM EDT	0	0	0
Jul 20, 1:00 AM EDT	0	0	0
Jul 20, 1:20 AM EDT	0	0	0
Jul 20, 1:40 AM EDT	0	0	0
Jul 20, 2:00 AM EDT	0	0	0
Jul 20, 2:20 AM EDT	0	0	0
Jul 20, 2:40 AM EDT	0	0	0
Jul 20, 3:00 AM EDT	0	0	0
Jul 20, 3:20 AM EDT	0	0	0
Jul 20, 3:40 AM EDT	0	0	0
Jul 20, 4:00 AM EDT	0	0	0
Jul 20, 4:20 AM EDT	0	0	0
Jul 20, 4:40 AM EDT	0	0	0
Jul 20, 5:00 AM EDT	0	0	0
Jul 20, 5:20 AM EDT	0	0	0
Jul 20, 5:40 AM EDT	0	0	0
Jul 20, 6:00 AM EDT	0	0	0
Jul 20, 6:20 AM EDT	0	0	0
Jul 20, 6:40 AM EDT	0	0	0
Jul 20, 7:00 AM EDT	0	0	0
Jul 20, 7:20 AM EDT	0	0	0
Jul 20, 7:40 AM EDT	0	0	0
Jul 20, 8:00 AM EDT	0	0	0
Jul 20, 8:20 AM EDT	0	0	0
Jul 20, 8:40 AM EDT	0	0	0
Jul 20, 9:00 AM EDT	0	0	0
Jul 20, 9:20 AM EDT	0	0	0
Jul 20, 9:40 AM EDT	0	0	0
Jul 20, 10:00 AM EDT	0	0	0
Jul 20, 10:20 AM EDT	0	0	0
Jul 20, 10:40 AM EDT	0	0	0
Jul 20, 11:00 AM EDT	0	0	0
Jul 20, 11:20 AM EDT	0	0	0
Jul 20, 11:40 AM EDT	0	0	0
Jul 20, 12:00 PM EDT	0	0	0
Jul 20, 12:20 PM EDT	0	0	0
Jul 20, 12:40 PM EDT	0	0	0
Jul 20, 1:00 PM EDT	0	0	0
Jul 20, 1:20 PM EDT	0	0	0
Jul 20, 1:40 PM EDT	0	0	0
Jul 20, 2:00 PM EDT	0	0	0
Jul 20, 2:20 PM EDT	0	0	0
Jul 20, 2:40 PM EDT	0	0	0
Jul 20, 3:00 PM EDT	0	0	0
Jul 20, 3:20 PM EDT	0	0	0
Jul 20, 3:40 PM EDT	0	0	0
Jul 20, 4:00 PM EDT	0	0	0
Jul 20, 4:20 PM EDT	0	0	0
Jul 20, 4:40 PM EDT	0	0	0
Jul 20, 5:00 PM EDT	0	0	0
Jul 20, 5:20 PM EDT	0	0	0
Jul 20, 5:40 PM EDT	0	0	0
Jul 20, 6:00 PM EDT	0	0	0
Jul 20, 6:20 PM EDT	0	0	0
Jul 20, 6:40 PM EDT	0	0	0
Jul 20, 7:00 PM EDT	0	0	0
Jul 20, 7:20 PM EDT	0	0	0
Jul 20, 7:40 PM EDT	0	0	0
Jul 20, 8:00 PM EDT	0	0	0
Jul 20, 8:20 PM EDT	0	0	0
Jul 20, 8:40 PM EDT	0	0	0
Jul 20, 9:00 PM EDT	0	0	0
Jul 20, 9:20 PM EDT	0	0	0
Jul 20, 9:40 PM EDT	0	0	0
Jul 20, 10:00 PM EDT	0	0	0
Jul 20, 10:20 PM EDT	0	0	0

July 21: Problems at Vidéotron

Vidéotron is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Westmount, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	17 minutes ago
Montréal	Internet	11 hours ago
Montréal	Internet	4 days ago
Montréal	Internet	9 days ago
Montréal	Internet	14 days ago
Montréal	Internet	15 days ago

Nearby cities with recent reports

Montréal

3 recent signals

17 minutes ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Westmount, Quebec

Latest outage, problems and issue reports in Westmount and nearby locations:

Felipe PJ (@fjvost) reported 1 minute ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
Issa Sissoko (@IssaCheckmate) reported 2 minutes ago from Montréal, Quebec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
Ahsan. (@Iqballer69) reported 4 minutes ago from Montréal, Quebec
@MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly
khai (@sumtimw0ng) reported 8 minutes ago from Montréal, Quebec
Hm, Videotron Internet is unstable tonight...
Dan Carnelly (@dancarnelly) reported 10 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Droussy 🎙🔥 (@DroussyBabe) reported 13 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
Nick Chrysanthakopoulos (@NickChrysantha1) reported 16 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
lagarto malo 🦎 (@lagarto_malo) reported 18 minutes ago from Westmount, Quebec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
Beth W (@bunnyette) reported 22 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
martin lutteral 🇨🇦 (@mlutteral) reported 25 minutes ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
Cee (@CeeFor) reported 39 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Katelyn Thomas (@katelynvthomas) reported 40 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
Jaaaaaayyyyy (@zerojay) reported 43 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Jaaaaaayyyyy (@zerojay) reported 43 minutes ago from Montréal, Quebec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
martin lutteral 🇨🇦 (@mlutteral) reported 46 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Brommelier (@jonjerkone) reported 52 minutes ago from Westmount, Quebec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
David MacIntyre (@dave_mac609) reported 53 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
Sean Lloyd (@SeanLloyd93) reported 59 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
Elephant Stone (@ElephantStoneHQ) reported 59 minutes ago from Montréal, Quebec
Anyone else having @Videotron internet issues?
jyseerys (@jayseereyes) reported 60 minutes ago from Montréal, Quebec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

GOrevilo🏒🇨🇦🚲 (@Revilomtl) reported 3 minutes ago
@Videotron outage in the H9X 3B6 area since 11 am. Please help I can't work.
François Caron 🇨🇦 (@Milnoc) reported 4 minutes ago
@fanCRTCProfling Nope. One important aspect of Videotron is that the service is reliable and the billing's accurate. I never have to fight with them.
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 5 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
Sean Lloyd (@SeanLloyd93) reported 9 minutes ago
@Videotron just moved and our internet works in one room.... Something needs to be done to fix wifi before we switch back to @Bell
François Caron 🇨🇦 (@Milnoc) reported 11 minutes ago
@fanCRTCProfling I'm currently having a Vidéotron mobile data outage. Very rare. I think a cell tower died in Kanata North of the 417.
Seven Eight (@787pilot) reported 12 minutes ago
@PsudoMike @telus sucks anyways… these morons are asking why I cancelled my internet plan… because you don’t even offer it on the south show of Montreal you ******* idiots! Vidéotron is better anyways. What kind of telecom company doesn’t even offer a worldwide plan?!
Andrew Cameron (@Ott_Andrew_Cam) reported 12 minutes ago
@Darrenthiel2 @jodyvance @TELUS The main issue of course is the Triopoly in Canada (plus Videotron a bit) and the excuse of "expensive to service vast Canadian geography." 50% truth. But the main reason is the lack of sufficient competition.
Crab Navi 🦀 (@ChickenPoutine) reported 12 minutes ago
*Some people would say I never had 18/18 because I don't have the Videotron Centre.
Paolo (@Captain_Crash83) reported 13 minutes ago
Anybody currently having issues with Videotron?
Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 13 minutes ago
@FreedomMobile @Videotron @Quebecor Well you can access my account all you want but it’s an issue on your end, not mine. It’s most likely a tower issue or something. Idk. I don’t work for the telecoms. I have great reception on many of the side streets connecting to Quebec as I drove many of them but not all.