Vidéotron Outage Report in Westmount, Montréal, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Westmount, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Westmount and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (11%)
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TV (9%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (1%)
Live Outage Map Near Westmount, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Longueuil, Laval, Brossard, LaSalle, Mercier, Dorval, La Prairie and Saint-Constant.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Wi-fi | |
| Montréal |
Wi-fi | |
| Montréal |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Westmount, Québec
Latest outage, problems and issue reports in Westmount and nearby locations:
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
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Fha Gauthier
(@voilalasoupe) reported
from
Laval, Québec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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lagarto malo 🦎
(@lagarto_malo) reported
from
Westmount, Québec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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lawrence bass
(@lbass007) reported
from
Laval, Québec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
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Katelyn Thomas
(@katelynvthomas) reported
from
Westmount, Québec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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summer the fighter
(@SummerrWoodss) reported
from
Dollard-Des Ormeaux, Québec
@Videotron y’all out here having the worst connection and nobody working to help…
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
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ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Bitten Pnpple 🍍
(@EL_Loso) reported
from
Longueuil, Québec
I hope Videotron fix my home internet ASAP
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Peter 🇬🇷
(@ppanagopoulos11) reported
@Videotron fix your ****. Helix went down after the stupid emergency alert
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KhârnTheBetrayer
(@betrayer_kharn) reported
@rebbford Ok so. I had to use a VPN to dodge the wacky ISP Videotron issues BUT. Holy. Sh*tf*ck. It was End Games levels of great. I want to do it again, pretty please it was so ******* good ;-; Thank you so much all of you for this
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Frank Morissette
(@Crimsonium) reported
@Videotron @rcastrovexler The one time I need to do work and I can’t. Perhaps you should reconsider your proposed $3/m increase. Your infrastructure is poor. Heck you don;t even have 1GBps anymore and Bell has 1.5GBps.
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VinnyT權
(@vinnytam) reported
Internet speeds has been terrible since 23rd with @Videotron. Called tech support and they say they are aware of the problem but have no update when it will be fixed. Family of 5 stuck at home in a mini lockdown only capable of one person streaming
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Arash Shahsavarani
(@Shahsavarani) reported
@Videotron Funny enough I wasn't the 9ne asking for English speaking Rep. After 1h of getting bumped, a French speaking rep helped fix the billing and now on for 1h40 to update plans. Something that should have taken 30min. Took over 2h. Thank goodness for the rep in Customer Relations.
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Gerald Prezeau
(@GeraldPrezeau) reported
@Videotron my helix internet and television have been going on and off all morning is there a problem on Montreal West Island?
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Ducharme/saison 22-47 (.319)
(@Math_Belair) reported
@longleysunsport My cable distributor in Quebec (Videotron) does not let CTV/TSN by-pass the NBC signal. #SmallWins
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Frank Morissette
(@Crimsonium) reported
@wha_mtl @Videotron Not only are they going to charge us more, now they are costing me money as I’m having trouble working. Fantastic service! As far as I know, its now windy outside. 🤨
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Sam Glory
(@SXGlory) reported
@Videotron The support section had been beyond useless. There is nothing about the specific issue I am having. Is your management specifically issuing you instructions that's wasting customer time? I'd appreciate if you can provide more information on the outage and it's impact and time.
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Natalie Waters
(@natdezo) reported
@Videotron Mine went out later in the day (4:40pm). Can't reach you...how do we know when it's back? Or that our problem isn't something else? HydroQuebec has a model for that. You should develop one.