Vidéotron outages and service status in Westmount, Quebec

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Vidéotron generated 2 outage signals in the last 24 hours around Westmount, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 25, 3:18 PM EDT.

Internet (81%)
Wi-fi (13%)
TV (6%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Westmount, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Westmount, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Westmount	Baseline
Apr 24, 4:00 PM EDT	0	0	0
Apr 24, 4:20 PM EDT	0	0	0
Apr 24, 4:40 PM EDT	0	0	0
Apr 24, 5:00 PM EDT	0	0	0
Apr 24, 5:20 PM EDT	0	0	0
Apr 24, 5:40 PM EDT	0	0	0
Apr 24, 6:00 PM EDT	0	0	0
Apr 24, 6:20 PM EDT	0	0	0
Apr 24, 6:40 PM EDT	0	0	0
Apr 24, 7:00 PM EDT	0	0	0
Apr 24, 7:20 PM EDT	0	0	0
Apr 24, 7:40 PM EDT	0	0	0
Apr 24, 8:00 PM EDT	0	0	0
Apr 24, 8:20 PM EDT	0	0	0
Apr 24, 8:40 PM EDT	0	0	0
Apr 24, 9:00 PM EDT	0	0	0
Apr 24, 9:20 PM EDT	0	0	0
Apr 24, 9:40 PM EDT	0	0	0
Apr 24, 10:00 PM EDT	0	0	0
Apr 24, 10:20 PM EDT	0	0	0
Apr 24, 10:40 PM EDT	0	0	0
Apr 24, 11:00 PM EDT	0	0	0
Apr 24, 11:20 PM EDT	0	0	0
Apr 24, 11:40 PM EDT	0	0	0
Apr 25, 12:00 AM EDT	0	0	0
Apr 25, 12:20 AM EDT	0	0	0
Apr 25, 12:40 AM EDT	0	0	0
Apr 25, 1:00 AM EDT	0	0	0
Apr 25, 1:20 AM EDT	0	0	0
Apr 25, 1:40 AM EDT	0	0	0
Apr 25, 2:00 AM EDT	0	0	0
Apr 25, 2:20 AM EDT	0	0	0
Apr 25, 2:40 AM EDT	0	0	0
Apr 25, 3:00 AM EDT	0	0	0
Apr 25, 3:20 AM EDT	0	0	0
Apr 25, 3:40 AM EDT	0	0	0
Apr 25, 4:00 AM EDT	0	0	0
Apr 25, 4:20 AM EDT	0	0	0
Apr 25, 4:40 AM EDT	0	0	0
Apr 25, 5:00 AM EDT	0	0	0
Apr 25, 5:20 AM EDT	0	0	0
Apr 25, 5:40 AM EDT	0	0	0
Apr 25, 6:00 AM EDT	0	0	0
Apr 25, 6:20 AM EDT	0	0	0
Apr 25, 6:40 AM EDT	0	0	0
Apr 25, 7:00 AM EDT	0	0	0
Apr 25, 7:20 AM EDT	0	0	0
Apr 25, 7:40 AM EDT	0	0	0
Apr 25, 8:00 AM EDT	0	0	0
Apr 25, 8:20 AM EDT	0	0	0
Apr 25, 8:40 AM EDT	0	0	0
Apr 25, 9:00 AM EDT	0	0	0
Apr 25, 9:20 AM EDT	0	0	0
Apr 25, 9:40 AM EDT	0	0	0
Apr 25, 10:00 AM EDT	0	0	0
Apr 25, 10:20 AM EDT	0	0	0
Apr 25, 10:40 AM EDT	0	0	0
Apr 25, 11:00 AM EDT	0	0	0
Apr 25, 11:20 AM EDT	0	0	0
Apr 25, 11:40 AM EDT	0	0	0
Apr 25, 12:00 PM EDT	0	0	0
Apr 25, 12:20 PM EDT	0	0	0
Apr 25, 12:40 PM EDT	0	0	0
Apr 25, 1:00 PM EDT	0	0	0
Apr 25, 1:20 PM EDT	0	0	0
Apr 25, 1:40 PM EDT	0	0	0
Apr 25, 2:00 PM EDT	0	0	0
Apr 25, 2:20 PM EDT	0	0	0
Apr 25, 2:40 PM EDT	0	0	0
Apr 25, 3:00 PM EDT	0	0	0
Apr 25, 3:20 PM EDT	0	0	0
Apr 25, 3:40 PM EDT	0	0	0
Apr 25, 4:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Westmount, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	56 minutes ago
Montréal	Internet	5 hours ago
Montréal	TV	7 days ago
Montréal	Wi-fi	8 days ago
Montréal	Internet	8 days ago
Montréal	Internet	9 days ago

Nearby cities with recent reports

Montréal

3 recent signals

56 minutes ago

Community Discussion

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Vidéotron Issues Reports Near Westmount, Quebec

Latest outage, problems and issue reports in Westmount and nearby locations:

Kathy M (@kathym425) reported 2 minutes ago from Montréal, Quebec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
Brommelier (@jonjerkone) reported 6 minutes ago from Westmount, Quebec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
Beth W (@bunnyette) reported 6 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
KitEdotca (@KittEdotca) reported 8 minutes ago from Westmount, Quebec
@Videotron so, erm, you’re internet is down?
Kathy M (@kathym425) reported 9 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Issa Sissoko (@IssaCheckmate) reported 11 minutes ago from Montréal, Quebec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
sbg4evr (@sbg4evr) reported 11 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
Sean Lloyd (@SeanLloyd93) reported 13 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
sbg4evr (@sbg4evr) reported 17 minutes ago from Montréal, Quebec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
Averwing Entertainment (@AverwingTTV) reported 30 minutes ago from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 36 minutes ago from Montréal, Quebec
Wthhh @Videotron why is my txting not working 😡😡
Katelyn Thomas (@katelynvthomas) reported 37 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
martin lutteral 🇨🇦 (@mlutteral) reported 38 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Issa Sissoko (@IssaCheckmate) reported 40 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Jaaaaaayyyyy (@zerojay) reported 40 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Dan Carnelly (@dancarnelly) reported 43 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Ahsan. (@Iqballer69) reported 46 minutes ago from Montréal, Quebec
@MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly
lagarto malo 🦎 (@lagarto_malo) reported 46 minutes ago from Westmount, Quebec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
Cee (@CeeFor) reported 56 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 60 minutes ago from Montréal, Quebec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Kush Thaker (@kushthaker) reported 2 minutes ago
why make seniors talk about chat assistance, why not a central regulated agent for all telecom service? duopoly + Videotron continue compete across country
Fluxtrot (@fluxtrot) reported 5 minutes ago
@Videotron I sent the details for my account. Also, you should get verified on X... You are cheaper than an Etsy creator selling tampons selling tampons made out of fall leaves. YOU REEEEALLY need to get your **** together.
Commissioner Miner (@fanCRTCProfling) reported 5 minutes ago
@BigBadJuan They want to charge for a service that was not &could not be delivered. There are still no reports from: -Videotron -Rogers -Freedom -Flanker brands -Resellers/wholesalers (Storm Internet aside)
HammerofSparx (@KevinAn45942701) reported 5 minutes ago
@DouglasPollitt While I 💯 agree there is a ton of anti-competition stuff, I haven’t been able pin down what says they HAVE TO report scores. Does CBC? Local news? Do newspapers? (it bugs me that OS didn’t prove their case by getting on Cogeco, SaskTel, Videotron etc. Would’ve been faster)
Scale (@alliareault) reported 11 minutes ago
@GoTalkTruth @Shawnbuckleylaw @nhppa I'm tenant in a 15 min city Agora (also Villa being built) in Gatineau Internet supposed to be incl facilitators a Monopoly Centurion Corporative Account as well as provider Vidéotron They wanted me out I'm poor but potential & value. Never set it up. No internet since Oct.
DownHooligan (@DownHooligan) reported 11 minutes ago
@mchkzn Videotron is garbage. Bell all the way. I get coverage in areas where nobody does and 5G speeds in Ottawa are 500 download.
Colin Wilson (@Wilson13Ca) reported 11 minutes ago
@cd_lmh @psac_afpc Why would u want the same ******* u can't stand dealing with when u call Rogers/bell/Videotron etc..... To now be the ******* you have to deal with when ur trying to get ur passport or deal with taxes etc
Commissioner Miner (@fanCRTCProfling) reported 14 minutes ago
Based on the #CRTC rules in regards to the outage reports, and the fact the no one else filled an outage report, we can conclude Bell actually own Rogers, Freedom and Videotron, or they just buy access from Bell which, per the rules, is allowed to be hidden.
🧡🇨🇦Scott R🇨🇦🧡 (@ScottRoyston) reported 14 minutes ago
@Videotron are you aware of issues with the helix TV service? Constantly freezing and losing connection. I am in the H8N area of Lasalle
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 18 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks