Vidéotron

Vidéotron Outage Report in Saint-Thomas, Lanaudière, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Saint-Thomas, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Thomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Saint-Thomas, Lanaudière, Québec 12/29/2025 03:10

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Saint-Thomas, Québec

Latest outage, problems and issue reports in Saint-Thomas and nearby locations:

  • Joeeeeyyyyyyyy Joey (@Joeeeeyyyyyyyy) reported from Saint-Roch-de-l'Achigan, Québec

    IMAGES EXCLUSIVES : @PKP_Qc qui pète une coche encore une fois contre Bell parce que Bell est pas gentil et c’est de leur faute tout ça #PKP #Bell #Videotron

  • Myriam_Arpin Myriam Arpin (@Myriam_Arpin) reported from Saint-Roch-de-Richelieu, Québec

    Problèmes avec mes enregistrements sur #Helix depuis 3 jours… J’ai vu que je n’étais pas seule @Videotron. C’est généralisé ou j’appelle le service à la clientèle avec qui je suis rendue chum parce que j’ai tellement appelé de fois pour mon Hélix? 🙄

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • lwilliams_aero Lisa Williams (@lwilliams_aero) reported

    @Videotron is there actually a way to chat with a support person? I’ve been on your site for like 10 minutes and keep getting circles back to the forum. Basically, my internet is crap with you and I want to cancel.

  • BreDaFra Brett Fraser ➐ (@BreDaFra) reported

    @StephyVicente @Mrc010203 @Videotron They don't seem to have an official status page that I can find. Down for me in Gatineau as well.

  • L0uraG curi00sa (@L0uraG) reported

    @Videotron internet is down - phone lines are down in Mtl?!?! We are working and have exams!!!!

  • tonih_78 toni (@tonih_78) reported

    @stephenlautens Horrible. Videotron may be owned by PKP but I have to say, they're not as bad as Bell, Rogers etc... (knock on wood)

  • thebugha Vexo Maitrecam (@thebugha) reported

    @FortniteGame please help videotron is down

  • CarrieS17 Carrie S (@CarrieS17) reported

    @Videotron no service in Eastern Ontario? My connection disappeared and nothing I’ve tried is bringing it back. Is there a system issue?

  • devinbrodie25 devinbrodie25 🇨🇦 (@devinbrodie25) reported

    Does .@Videotron have the worst customer service in Quebec? Or do I just get special treatment because I'm anglophone?

  • FlightyMimi Mimi D (@FlightyMimi) reported

    @NoahFridman @SickNuzuki I find Videotron just as bad.

  • Mrc010203 Marco (@Mrc010203) reported

    @StephyVicente @Videotron Down for me too, im in montreal

  • PreferToRemain PreferToRemain Anonymous (@PreferToRemain) reported

    Yes there's a massive Videotron outage affecting at least the Montreal metro region.