Vidéotron Outage Report in Saint-Thomas, Lanaudière, Québec
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Saint-Thomas, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Thomas and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 28: Problems at Vidéotron
Vidéotron is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (69%)
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Wi-fi (10%)
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TV (8%)
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Total Blackout (6%)
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Phone (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Saint-Thomas, Québec
Latest outage, problems and issue reports in Saint-Thomas and nearby locations:
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Joey
(@Joeeeeyyyyyyyy) reported
from
Saint-Roch-de-l'Achigan, Québec
IMAGES EXCLUSIVES : @PKP_Qc qui pète une coche encore une fois contre Bell parce que Bell est pas gentil et c’est de leur faute tout ça #PKP #Bell #Videotron
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Myriam Arpin
(@Myriam_Arpin) reported
from
Saint-Roch-de-Richelieu, Québec
Problèmes avec mes enregistrements sur #Helix depuis 3 jours… J’ai vu que je n’étais pas seule @Videotron. C’est généralisé ou j’appelle le service à la clientèle avec qui je suis rendue chum parce que j’ai tellement appelé de fois pour mon Hélix? 🙄
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Jean-Nicolas Reyt, PhD
(@jnreyt) reported
@Davesdere @Videotron Exactly my issue. I am starting to regret switching to Helix.
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Mitch Dyer
(@MitchyD) reported
@CBergstaller @Videotron They disconnect me about once a month for no reason which is massively infuriating since I spend $100+ for their service. Getting awfully sick of this.
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Joanne Bayly CBC
(@baylyjoanne) reported
VIDEOTRON: The biggest cable company in Quebec is experiencing a widespread outage. Videotron says it is experiencing technical problems with some of its services. The company has at least 2-million cable and internet customers in the province.
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Sophie #Villain☔️
(@TheRealSophie10) reported
@DarthAlexander9 @ffsWeal Sorry guys I couldn't start broadcasting again. Videotron is currently having an outage and I have no internet right now.
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🧠👀👂🏻🎧🎲⚽️🎞🚬🗓🌯🌮🥑💭Dr.SJAK Cuzyy 🇩🇪🇨🇦
(@SJAKCuzyy) reported
@Videotron I’m losing $130 every 15mins you take to fix it you better hurry the f up
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Sophie-Anne B.
(@SophieAnneB) reported
@Mrc010203 @StephyVicente @Videotron Down in Gatineau too. Phone line to customer service says customer you are retrying to reach does not exist. Ooh boy
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Justin
(@JustMikeTwo) reported
@fagstein @Videotron DNS servers are down. Change your router Primary and Secondary DNS servers to 8.8.8.8 and 8.8.4.4. If you have Helix, well...I hate all in one modem/Router combos. You can only change it on your computer in Networking...at least your computer will be working.
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P.J.
(@PJ86994288) reported
@Videotron Would be nice to get updates and an estimated time when service could be re-established
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Edgar Robinson
(@emrabber) reported
@fagstein @Videotron Switch your dns to google public and you can get past the problem