Vidéotron Outage Report in Delson, Montérégie, Québec

Hm, Videotron Internet is unstable tonight...

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron so, erm, you’re internet is down?

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron Service internet.

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@MikeSidel @Videotron Sucks

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron internet seems to be down for folks in Hudson/St lazare

@drconsultant3 @Videotron Just got off the phone with them. Said it was an area wide issue and would maybe be back tomorrow.... He didn’t seem too certain of anything though

@Videotron is there another outage???

@IndianaTux @TekSavvyBuzz It’s a Videotron issue. I’m on ebox, tek would be the same. Months of Videotron coming to « fix a hardware issue in the neighbourhood » with no improvement, there clearly are just too many of us uploading during the work day, it’s fine at 2am...

@EAUclaire2010 @Bell_Support I disagree, Videotron had a huge outage in Montreal that lasted for days for some clients just 2 weeks ago. The grass is always greener on the other side. I had an issue with my service due to moisture on the equipment outside & they were very quick to change it. Thank you Bell.

Idk what Videotron has going on but their wifi is garbage.

@Videotron Coworker in the McGill ghetto doesn't have internet and doesn't have mobile data available in their phone to ask. Is there a service outage in the area?

@Videotron worst company of all time. Please find another company for service. Don’t trust this company. Please pay extra and go to a better company

@Videotron I have been having problems with my tv signal for 2 weeks, my tv keeps stopping like we pause it. The only way to get it to work is unplug the power and wait, why ???

@Videotron currently outage at laval ??? No internet

@Videotron worst ******* customer service