Vidéotron Outage in Delson, Montérégie, Québec

@Videotron what’s going on with your internet wtf?!?!?

@Videotron is service down? No Helix, no tv or internet access

Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

I hope Videotron fix my home internet ASAP

@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

Wthhh @Videotron why is my txting not working 😡😡

I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

@Videotron Both cable boxes in the house went down last night, and are still down now

@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

@MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly

Why is @Videotron throttling my internet? I pay too much money to be getting this awful service!!! smdh

americans really have it with customer service. almost fell in love with the lady at the other end of the line. Videotron/Bell prenez des notes.

@Videotron had a service tech here for #HELIX and still having issues...clearly an issue with the product?!?! #frustrated #wfhlife

@Videotron It my 1st day as videotron client and I am already facing some problems. Ichanged the mobile operator and I activated my new SIM card, but I can’t receive any calls. I am able to make call but for those that are calling me, they hear a msg “this number is unavailable”

@Videotron if your cancellation dep is closed why are you not telling that to your customers when they are calling after hours instead of letting tham hang on a call that can't possibly get answered?

@Videotron I will just cancel my service, thanks. Also don't make your clients wait 30 40 50 minutes trying to get in touch with you using 611. It's just like shitting on them. Hire more people if you want to show that you care about them. Its now more than 25 min waiting 2 talk 2 U...

@Videotron Meanwhile, I'm paying extra for a phone plan that includes a phone that has been payed off for months now. Poor choices, I don't like iPhones, and the Samsung/Motorola are the size of tablets.

@Videotron The site is pretty much useless during night bc it somehow needs daily maintenance, and forget about trying to make any changes without having to jump through hoops and having to log in 2 or 3 times bc you get disconnected. Awful.

@Videotron very unsatisfied with service I've received. My plan includes a phone exchange every 2 years. But to get a new phone this time videotron wants to charge me an extra 5$ a month. Decided to keep my old phone. I'm already paying$150 for home phone, internet and cell.

@reneritchie Hey René yesterday I saw the Macbreak and your internet speed was really bad and we could hear your voice and your mouth would start 4-6 seconds later. You might want to look into this. You with Videotron?