Vidéotron Outage Report in Boucherville, Montérégie, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Boucherville, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Boucherville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (71%)
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Wi-fi (10%)
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Total Blackout (8%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Boucherville, Montérégie, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Sainte-Julie, Saint-Bruno-de-Montarville, Lachine, Mont-Royal, Longueuil, Castle Gardens and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Laval |
Internet | |
| Montréal |
Internet | |
| Montréal |
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| Montréal |
Internet | |
| Montréal |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Boucherville, Québec
Latest outage, problems and issue reports in Boucherville and nearby locations:
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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Daniel McMahon
(@danmac40) reported
from
Mascouche, Québec
@Videotron what’s going on no service on helix
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Bitten Pnpple 🍍
(@EL_Loso) reported
from
Longueuil, Québec
I hope Videotron fix my home internet ASAP
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica Faye
(@gorjess_heart) reported
@Videotron can u maybe try to be part of the solution instead of the problem? Like cmon. I’ve seen a million bell trucks out. Vidéotron sits on their *** waiting for the Easter bunny to help them. Absolutely useless.
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Mario Romero
(@PeruFlashback) reported
@StuntmanStutzle @Videotron I called them and they told me that we can apply for a credit only if the service has been down for more than 48 hours. And the credit is not automatic, you have to call and ask for it. Incredible.
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Andreas Indro
(@andreas_indro) reported
@Videotron Do you have an outage map??? There's no update whatsoever on twitter since this one.
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Ellie A.
(@Magic_62422) reported
@Videotron Power is back in TMR, yet no Videotron Internet. 🥺 Can we please have an estimate of how long it will take for it to be restored? Meanwhile, I'm on hold for 55 min. Waiting to speak to Videotron cust.service....
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Dave
(@parkerbaby2000) reported
@Videotron Its been 2 days now no service, yet they say its ok to go over your mobile data limit, which I did, now my mobile data is blocked and no internet, im switching to another internet provider, this is unacceptable no matter what the weather conditions are
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Fred S.
(@d00de83) reported
@Videotron You should solidify your network as bell in oir building has never gone offline. Maybe backup power other thwn batteries would be to be considered?
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Nolan Rogerson
(@NolanPDX) reported
@Videotron Still down H1Y 1N4
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FraFra
(@FrankPatulli) reported
@Videotron I understand your present goal is to resolve the issues asap. Unhappy customers create unpleasant customer service work. With that said, it shows you have an inferior structure compared to Bell and furthermore, unprepared to handle such an outage in a timely manner.
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NavG
(@SBHSNGL) reported
@Videotron Would like to know who are 60% who got the internet. Just spoke to technical support and they said all areas are showing red. Stop the misinformation and tell people you can’t get it fixed
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Curvyabbiie
(@Curvyabbiii1) reported
@Videotron My service is not back… its been 24 hrs …. Is there a way to know when we Will get back ouf internet ?