Vidéotron Outage Report in Saint-Basile-le-Grand, Montérégie, Québec
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Saint-Basile-le-Grand, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Saint-Basile-le-Grand and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (10%)
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Total Blackout (9%)
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TV (5%)
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E-mail (4%)
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Phone (%)
Live Outage Map Near Saint-Basile-le-Grand, Montérégie, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Brossard, La Prairie, Longueuil and Saint-Bruno-de-Montarville.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Brossard |
Wi-fi | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports Near Saint-Basile-le-Grand, Québec
Latest outage, problems and issue reports in Saint-Basile-le-Grand and nearby locations:
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@Videotron is service down? No Helix, no tv or internet access
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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M▼RKDIEZ
(@markdiez514) reported
from
Montréal, Québec
@Videotron what’s going on with your internet wtf?!?!?
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Bitten Pnpple 🍍
(@EL_Loso) reported
from
Longueuil, Québec
I hope Videotron fix my home internet ASAP
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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ZAZA BADAZZ♒️⭐️🏁
(@loveZaa36) reported
from
Montréal, Québec
Wthhh @Videotron why is my txting not working 😡😡
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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Dan Carnelly
(@dancarnelly) reported
from
Montréal, Québec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
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Felipe PJ
(@fjvost) reported
from
Montréal, Québec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
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jyseerys
(@jayseereyes) reported
from
Montréal, Québec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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Cee
(@CeeFor) reported
from
Montréal, Québec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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S Scarfone
(@snnscrfn) reported
@perreaux Also on the plateau. I have fizz (uses Videotron network) and I have the same issue. Works fine but intermittent especially around lunchtime. I'll be cut off calls once or twice per day. They see nothing in their logs either.
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LORD SAVAGE
(@eth_savage) reported
@Videotron customer service is an absolute disgrace
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Lesley-Ann Cahill
(@lescahill) reported
@Videotron So disappointed with the complete lack of customer service today.
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Pete Michaels. 🌊
(@Toplinesman) reported
@WalkingDead_AMC Hey AMC maybe don’t price gouge your partners, especially during a pandemic. @Videotron had to drop you or they would have raised customer’s monthly bills, again!
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Camille Stegen
(@c_stegen) reported
@clauderivest @perreaux Darn! Was gonna say the same thing ;) But honestly, either way the signal tends to work better than with the big names but I’ve had 0 issues w/ ebox. Also, it’s cheaper than bell/videotron
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chdigg
(@chdigg1) reported
@NoLore @perreaux 5 years of videotron for me was the exact same as what Les describes: tiny 1second hiccups here and there that ruin video calls & other things that require constant service. Smaller ISPs have to care, while the monopolies have no need to care.
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Steven Glickman
(@steven55282148) reported
@Videotron @KcParnell As terrible as the customer service is at Bell, they will still always be king because of decisions like this.
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Simon Lussier
(@Cyborg_Simon) reported
@perreaux with videotron for years, never had any problems, now with helix for internet, but no tv. (i dont recommend helix tv) but internet is A-1 #JoinTheDarkSide and they go out of their way in service a la clientele, even through covid
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RRoy
(@R_Man27) reported
@Videotron connection down in Gatineau... again. Wtf is going on. I'm going to switch to Bell very soon..
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Joel Belley
(@BelleyJoel) reported
@Videotron @KcParnell Stupid decision