Vidéotron Outage Report in Saint-Basile-le-Grand, Montérégie, Québec

Anyone else having @Videotron internet issues?

@MikeSidel @Videotron Sucks

Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

Hm, Videotron Internet is unstable tonight...

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@Videotron what’s going on with your internet wtf?!?!?

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

@Videotron Service internet.

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

Fix this **** Now !! @Videotron #enjeuxmajeurs

@Videotron is service down? No Helix, no tv or internet access

@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

Wthhh @Videotron why is my txting not working 😡😡

@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

I hope Videotron fix my home internet ASAP

@Videotron i swear to god it’s been 2 days of no service or wifi u guys better hurry ******** up this is not normal

@Videotron home phone, tv, Internet all out of service. Mobility service extremely slow. It’s been two days now, I live in Ahuntsic, estimate of when services will return?? Also, #Videotron better offer a heavy discount on my services or I’m going back to bell.

@Videotron @Bell Not to mention two people in our household work from home; two days of lost work isn't going to be properly compensated by the $10 offered by your customer service which is what we got 2 months ago when our internet went out for two days.

@pss999 @Videotron Same in Verdun. And we did not have outage. Just Videotron

@Videotron Still down at Villeray !! I need to submit assignments , I have a deadline 😢

@Videotron Any update on the internet outage? It worked for an hour last night and then went down again. I'm in H1W.

@Videotron No internet and Helix in Vimont Laval, when can we expect the service to resume?

@Videotron TekSavvy is being totally screwed right now, they cannot even reach you., they get a busy signal 24 hours a day. They use your network. Mostly no internet for a few days now. This sucks for people who work from home.

@Videotron no cell service, data, wifi, or tv for 2 days 😐 what the hell are you guys doing

@Videotron You guys shutting down services when everything was working is mindblowing to me. Dont get me those ice storm excuse when its past 32h after the storm and its only now we get cut??