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Xplore

Xplore Outage Report in Burnaby, British Columbia

Why is my Xplore service not working?

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If you are having issues, please submit a report below.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 74% Internet (74%)
  • 11% Wi-fi (11%)
  • 8% Total Blackout (8%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Live Outage Map Near Burnaby, British Columbia

The most recent Xplore outage reports came from the following cities: Coquitlam, and Vancouver.

CityProblem TypeReport Time
Coquitlam E-mail 20 days ago
Vancouver Internet 1 month ago
Vancouver Internet 2 months ago
Surrey Internet 2 months ago
Vancouver Internet 2 months ago
Vancouver Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • HolmesWil
    William Holmes (@HolmesWil) reported

    @Xplornet storm's over. My wife's online schooling is done. Thought I would try to update my computer. Not much satisfaction. Connection going down constantly. If I don't use my internet the connection will stay up. If I use it disconnects. Explain!

  • LovelyLadyLinda
    Elle (@LovelyLadyLinda) reported

    @Xplornet I am in an area where maintenance is being performed. I have had no service for >6 hours and counting. Any update?

  • VoosieVooters
    Lomaxcat (@VoosieVooters) reported

    @Xplornet @lammy9661 You seem to love to review accounts. My service has been out - completely - for over 4 weeks now and I can't get any updates other than the same "we are investigating" that I heard day one.

  • CAO_CWray
    Chris Wray (@CAO_CWray) reported

    Worst internet service in northern Ontario? That’s easy @Xplornet Overpromise and underdeliver

  • nielsernest
    Ernest (@nielsernest) reported

    @Xplornet Tried that several times already. Same pathetic excuse each time: too much network congestion. Don't sell more subscriptions than you can handle. #xplornet #poorservice

  • LovelyLadyLinda
    Elle (@LovelyLadyLinda) reported

    @Xplornet in an area where maintenance is being performed. I have had no service for >5 hours and counting. Any update?

  • EdgeInnovations
    Edge Innovations Inc. (@EdgeInnovations) reported

    @Xplornet Please give a reason why your towers randomly cut internet (or slow it down to a halt). I've only been a customer for a month and my speeds have gone down twice to where the internet is almost unusable. I'm paying for your highest speed plan. This shouldn't happen.

  • blackdeath220
    Pete Traina (@blackdeath220) reported

    @Xplornet is Caistor centre down?

  • CAO_CWray
    Chris Wray (@CAO_CWray) reported

    @Xplornet Seriously? Do you know how many calls I have had with your company? Too many. No resolution and a myriad of excuses

  • LovelyLadyLinda
    Elle (@LovelyLadyLinda) reported

    @Xplornet Great to get notification that my Internet might be down for an entire day due to maintenance. Not so great when this maintenance doesn’t happen and gets pushed off to the following day. Two days out of work.