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Xplore

Xplore Outage Report in Burnaby, British Columbia

Why is my Xplore service not working?

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 73% Internet (73%)
  • 11% Wi-fi (11%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Live Outage Map Near Burnaby, British Columbia

The most recent Xplore outage reports came from the following cities: Coquitlam, and Vancouver.

CityProblem TypeReport Time
Coquitlam E-mail 19 days ago
Vancouver Internet 1 month ago
Vancouver Internet 2 months ago
Surrey Internet 2 months ago
Vancouver Internet 2 months ago
Vancouver Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • SeanKSlade
    Sean Slade (@SeanKSlade) reported

    @Xplornet do you have a status on the Campbellford, Ontario outage? Our Internet has been hard down for 24hours and your technical support had no information on the cause of the outage or an ETA for recovery.

  • heavyfreddie
    Freddie Tucker (@heavyfreddie) reported

    @Xplornet I just experienced the most rude and incompetent technical service in my life. 3 hours of my life I will never get back.

  • Totalnick56
    Nicolas Caporicci (@Totalnick56) reported

    @Xplornet I waited 35 minutes on the line then I choose the callback service and when you call, you hang up after one ring… can I just get more than 1 mbps when I pay for 50!!!

  • alfred131
    alfred dockstader (@alfred131) reported

    @Xplornet Ok the one thing i do want to add.. is that xplornet has really good security and pretty much is the safest service to go with. i just want to say that Very good 👍

  • Chris64Roddick
    Christopher (@Chris64Roddick) reported

    @Xplornet Used to get around 50 Mbps in central Ontario and worked very well ! Not sure why some have issues ? I’m with Starlink now so 250 is normal.

  • dawnpalcock
    Dawn Alcock (@dawnpalcock) reported

    Anyone else have @Xplornet ??! We are first time customers & it’s awful!!!!!!!

  • zmarv
    zmarv (@zmarv) reported

    @Xplornet more than 24hrs without any info on issue or resolution. No estimated time given, no web page to inform of status, and no notification to inform of any down or up time, I'm having to restart & call in to check status. Even the light on the router is no indication. Frustrating!!!

  • danceagaintay
    ashley ☕️ 🧣 (@danceagaintay) reported

    @Xplornet why is my wifi so slow

  • Creecepticon
    Treatz420 (@Creecepticon) reported

    @Xplornet Using the network I have signed onto fb gaming for a lil over a year now page is monetized but I can't put out regular content due to lagging internet. I use a gaming router hooked to the router you provide. Bit aside from gaming the covid situation with zoom was plagued with lag

  • zmarv
    zmarv (@zmarv) reported

    @Xplornet Is your service on Manitoulin Island still down?