Xplore outages and service status in Burnaby, British Columbia

Problems in the last 24 hours in Burnaby, British Columbia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Burnaby, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Burnaby, British Columbia

The most recent Xplore outage reports came from the following cities: Vancouver.

City	Problem Type	Report Time
Vancouver	Internet	2 days ago
Vancouver	Internet	6 days ago
Vancouver	Wi-fi	15 days ago
Vancouver	Internet	17 days ago
Vancouver	Internet	1 month ago
Vancouver	Internet	2 months ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AtomicHydra (@atomic_hydra) reported 14 minutes ago

  @xplore_ca Still the worst isp In Canada hands down. yall get awal with highway robbery

• 
  Justus Hickey 🇨🇦 (@justushickey) reported 16 minutes ago

  @PrimusHelps Your customer service is non-existant. You and #Xplornet are ine in the same. Garbage.

• 
  - Julz - (@julzlajulzjulz) reported 16 minutes ago

  Oh for ****'s sake #Xplornet are you doing this bullshit on purpose???!!!!!

• 
  Ally Bryant (@Eh_Bee_Sea) reported 18 minutes ago

  We've had outages before. We pay extra so that service calls are covered. They used to be so prompt and so helpful. Now... they have me considering doing business with Bell Canada. @xplore_ca, do you have any idea how bad things have to get for ME to be considering BELL?

• 
  jerome tetreault (@tetrje) reported 18 minutes ago

  Dear @xplornet. Thanks so much for the worst service. 2wks for a service call is unacceptable. How can any business survive without internet for 2wks. Starlink is on it's way.

• 
  Allan Wilson (@uncleal13) reported 21 minutes ago

  @CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.

• 
  Lucas Bourque (@Lucas_Bourque_) reported 23 minutes ago

  Where I live we surprisingly don’t have Bell Fibre. Our only options were Eastlink, Xplornet, or Starlink. Eastlink’s lines in our area were very congested and the service was often slow and spotty, so we decided to try Starlink.

• 
  Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported 25 minutes ago

  @Bell (mobility) reduced our rural service, @rogers is about to run a cable down our road. Guess where I'm going when they get done. TV, phones and internet. Our @xplore_ca reduces to dialup speed in the evenings and on weekends. ROGERS HERE WE COME, CAN'T HAPPEN SOON ENOUGH.

• 
  SirFrancis Bacon (@SirFrancisBac20) reported 26 minutes ago

  @xplore_ca Pull it down

• 
  Taylor (@mcleodtaylor1) reported 29 minutes ago

  @rich_sherri @Eastlink @Bell_Aliant My Dad had xplornet because that was all they could get in wentworth and it was expensive and terrible service!!😩