Xplore Outage Report in Vancouver, British Columbia

The latest reports from users having issues in Vancouver come from postal codes V5Z and V6A.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

1. 

   Internet (75%)

2. 

   Wi-fi (12%)

3. 

   Total Blackout (8%)

4. 

   E-mail (3%)

5. 

   TV (2%)

6. 

   Phone (1%)

Live Outage Map Near Vancouver, British Columbia

The most recent Xplore outage reports came from the following cities: Vancouver.

City	Problem Type	Report Time
Vancouver	Internet	2 days ago
Vancouver	Wi-fi	3 days ago
Vancouver	Internet	21 days ago
Burnaby	Internet	2 months ago
Richmond	Internet	2 months ago
Vancouver	Total Blackout	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• Rob - Every child matters. (@robdeutschmann) reported 11 seconds ago

  So, I now have a service agreement I was never aware of, and 2 different responses from @Xplornet CSRs about the problem that is giving me download speeds of less than 1 Mbps and it's apparently been going on for a week. Stay tuned. I look forward to speaking with the /7

• Rob - Every child matters. (@robdeutschmann) reported a minute ago

  read those as much as the next person so I accept what the @Xplornet CSR is telling me. So I have to purchase a one year service agreement at about $7 a month but the first 6 months are free. So a work order has gone out and I am waiting to speak with the contractor. In the /5

• Jake Macneil (@JakeMacNeil3) reported 5 minutes ago

  @Xplornet You guys should consider rebranding your company name to “We can not explore the internet because it never works”…. Brutal

• Chris Galway (@chrisjgalway) reported 9 minutes ago

  Hey @Xplornet should I call Bell who just knocked on my door asking me to switch. Probably would have consistent internet with them. And yes...I did reset my router which seems to be the only tech support suggestions you have.

• Rob - Every child matters. (@robdeutschmann) reported 10 minutes ago

  So I have @Xplornet for internet access in @PECOntario just outside of Wellington. For the past few days download speed is usually less than 1mbps. Obviously no work or Netflix. Currently it's 0.26. I put in a call to customer service. The CSR tells me there is a problem at /1

• Dan K (@Feefyou) reported 12 minutes ago

  @Xplornet With the spottiest service you can rely on for a completely unpredictable experience!

• Rob - Every child matters. (@robdeutschmann) reported 13 minutes ago

  @Xplornet Things are resolved. The contractor was able to explain the problem and resolve it. Your CSRs were not able to adequately provide an explanation. It was apparent that they were unaware of what was happening in the field. You communication to clients was poor. /1

• Danny Jardine (@DanielJardine) reported 14 minutes ago

  My worst customer experience to date today with @Xplornet 2+ hours on the phone and 6 representatives and my issue is not solved yet!

• GlenAbbey Farms 🇨🇦 (@GlenabbeyFarms) reported 15 minutes ago

  @Xplornet get your **** together... no internet for 2 hours and nothing to explain the outage? I'm done with your ****** service as soon as I get my StarLink equipment...

• Mitch Schwartz 🔥⚡🤙🏼 (@MitchSchwartzCo) reported 16 minutes ago

  @Ivanisawesome @Xplornet I love how they don't think I was smart enough to call support or that I'll somehow get a better answer if I call again.