Xplore outages and service status in Kitchener, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Kitchener, Ontario

The most recent Xplore outage reports came from the following cities: Kitchener, and Cambridge.

City	Problem Type	Report Time
Kitchener	Total Blackout	15 days ago
Cambridge	Total Blackout	16 days ago
Cambridge	Wi-fi	2 months ago
Kitchener	Internet	3 months ago
Cambridge	Total Blackout	3 months ago
Waterloo	Internet	3 months ago

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JJ Temple (@pcman87654) reported 4 minutes ago

  @xplore_ca Still blows my mind how you can't update your customers during the outage but you'll share posts about bald eagles casually. Was on hold for over 3 hours trying to figure out what was going on and didn't get through to anybody.

• 
  James Fisher (@jamesfisher12) reported 6 minutes ago

  @xplore_ca Don’t worry I fixed the problem it’s ur company

• 
  Gerard Cooke (@GerardCooke8) reported 7 minutes ago

  @xplore_ca I have called tech support 50 times and they can’t fix the issue. It’s too many customers on the Pugwash Nova Scotia tower. You can’t fix my problem till you fix the tower. Most of the people in my area are switching over to star link. I will too this spring.

• 
  Arjentine - Free of FFXIV (@Arjentine) reported 8 minutes ago

  Xplore (xplornet) Satellite speed's like water running through a clogged drain (except for if it's raining, in which case it just doesn't work at all -- also metered!). #learnfrommymistakes #theworstserviceinNS #atleast

• 
  BJMMURPHY 🇨🇦 (@BJMMURPHY1) reported 9 minutes ago

  Rural internet provider in Northumberland county @PLawrenceMP is dreadful. Xplornet is our only option. Typical upload speed is .2. Yes point 2. For anyone working from home that’s useless. When will we have access to good reliable reasonably priced high speed internet service?

• 
  Papercakes (Villain Era) (@PaperCakes) reported 10 minutes ago

  @janisinewman01 @danhirtle @danielmullen But looking at his business history even is not great like xplornet is terrible internet.. doesn't make me feel confident

• 
  Sir Jerry J. Molnár (@BlackhawkJer) reported 11 minutes ago

  @xplore_ca how does one get ahold of your support team? Won't answer to the online portal, phone calls are left on hold. Now resorting to email request.

• 
  Commissioner Miner (@fanCRTCProfling) reported 13 minutes ago

  Dear #CRTC Journo's, Words (and people) are coming to me asking if I know anything about Xplornet ending their service in Nunavut (this is what they are being told). Any info? CC: @thewirereport @CarttCa

• 
  𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported 17 minutes ago

  @Maqaiti I wonder if there are issues when it rains like Xplornet have all the time?

• 
  Mitchell Mcintosh (@kujala_good) reported 17 minutes ago

  @xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing