Xplore

Xplore Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 03/14/2026 11:55

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (77%)

    Internet (77%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. TV (2%)

    TV (2%)

  5. E-mail (1%)

    E-mail (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Xplore outage reports came from the following cities: Waterloo, Cambridge and Kitchener.

Loading map, please wait...
City Problem Type Report Time
CanadaWaterloo Internet
CanadaCambridge Wi-fi
CanadaKitchener Internet
CanadaKitchener Internet
CanadaKitchener Internet
CanadaWaterloo Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • HolmesWil William Holmes (@HolmesWil) reported

    @Xplornet Your customer phone line is busy. (And full of noise) Do you use Xplornet to carry your customer service? That would explain it.

  • chrisjgalway Chris Galway (@chrisjgalway) reported

    Really loving the inconsistent @Xplornet service we have. Trying to finish up the year and this crappy service is making that extremely difficult. Starlink is looking like an option and nothing would please me more than to switch to something reliable.

  • AaronShmyr AaronMikkel (@AaronShmyr) reported

    Hey @Xplornet get it together. Your service sucks during demand time. Next call will be to @SpaceXStarlink. $100+ a month is a joke for what you’re providing us!!! It’s Christmas Day and my internet won’t work.

  • r_diamond Speaking Truth to Power Since 1976 ¯\_(ツ)_/¯ (@r_diamond) reported

    @Bell_Aliant @Xplornet I mean, "Oh, I didn't know they had 100MBPS in your area now" would have been fine. Laughing at me and saying "If you have Xplornet you are NOT getting 100MBPS" was just...rude. Feel free to listen to the recorded call and tell them off from me :)

  • thinkinggal22 Rose (@thinkinggal22) reported

    @brianlilley Eventually they will all just go back to TV because to be honest, the quality of these streaming services on most internet services that we can afford is terrible. None of these actually can stream on basic xplornet service. So not sure what all the hype of this is.

  • whiskeyfated WhiskyTangoFaded (@whiskeyfated) reported

    @Xplornet has the WORST internet. You sell fast speeds apparently... Yet you never get those speeds. How dare you sell speeds for the cost you do. **** your company, the owners, share holders and higher up. You all deserve the fr revolution on your heads.

  • mellybelle57 Melodie Osborne Scott (@mellybelle57) reported

    @Xplornet why does my service keep going out. Going on for last 3 days. Between Port Perry/Lindsay

  • whiskeyfated WhiskyTangoFaded (@whiskeyfated) reported

    @Xplornet Get better ******* internet Signed a disgruntled customer

  • Robert_Hammond Robert H (@Robert_Hammond) reported

    @Xplornet Thanks for the update. Your customer service folks tell us: It might be an issue with the tower and they were working on it Tuesday (2 days ago) Or that our radio/equipment is now too old to connect to the tower now. Or that we should power on/off our modem+radio one more time.

  • txwikinger_ea txwikinger (@txwikinger_ea) reported

    @Xplornet is all your staff already on #Omicron isolation leave or why is your Internet not working?