Xplore Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (74%)
• Wi-fi (11%)
• Total Blackout (8%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Live Outage Map Near Kitchener, Ontario

The most recent Xplore outage reports came from the following cities: Kitchener, Cambridge, and Waterloo.

City	Problem Type	Report Time
Kitchener	Internet	18 days ago
Cambridge	Total Blackout	22 days ago
Waterloo	Internet	25 days ago
Cambridge	Wi-fi	2 months ago
Kitchener	Internet	2 months ago
Kitchener	Internet	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Don Carr (@yaitsuckstobeu) reported 6 minutes ago

  @Xplornet Worst company out there RUN , use smoke signals if you have to

• 
  STM | TMac (@MacTXD) reported 7 minutes ago

  @CwunchyB @somaka6 @Xplornet Hopefully when I get decent service again. New set is coming in 2 weeks so I wanna be ready, worst case I'll make YT videos

• 
  Alan Hughes (@alanonwolfe) reported 8 minutes ago

  @Xplornet Now go fix Wolfe Island, Ontario please!!! Ugh!! We get a whole half meg speed for $100/month!!! Dail up was faster!

• 
  asinii (@asinii_kwe) reported 8 minutes ago

  I ABSOLUTELY loathe @Xplornet - I’ve been on hold for over a half hour trying to get them to remove my banking info from their files. It’s been over two months since I cancelled my service and they’re still charging me 😡 Worst customer service. Anyways, happy Monday.

• 
  Mr Jack K Cooke (@MrJackKCooke1) reported 9 minutes ago

  Xplornet down AGAIN

• 
  Ian (@IanMcPHE7T2) reported 13 minutes ago

  @ProudAFAmerican @angie_keathly Same here. I’m semi-rural 30 miles from the centre of Toronto. Crap internet via Xplornet. They have a monopoly here. Maybe 12 mg download speed on good days.

• 
  Camryn A Meeseet (@caamx_x) reported 14 minutes ago

  Only @Xplornet will take money from u when ur service hasn't worked in months. Cancelled in August and they still invoice me for September lol

• 
  Just_A_Small_Town_Girl (@FeministHousew1) reported 16 minutes ago

  I guess emailing and calling for over 2 years asking for this to be fixed wasn't enough time for Xplornet to resolve this issue. Well how about this, I'll pay the bill when the service works!!!!!

• 
  Grizzwaldz❎ (@grizzwaldz) reported 19 minutes ago

  @PowderHoundPup $144 CAD/monthly unlimited bandwidth, hardware was $700 CAD incl. Wifi Router. Plug n Play in 10min. Xplornet was $115/monthly for 10gb usage. Xplornet hardware had rental fees etc plus contract. No contract with Starlink, cancel anytime. Cost difference minimal :)

• 
  Jeannie Carruthers (@JeannieCarruth3) reported 19 minutes ago

  @xplornet Its been a whole week barely being able to load a webpage in the Edward's, ON area, I spent over an on your technical support line on hold with no response and it's not an issue on our end? Am I supposed to pay 100+ dollars for this mediocre service