Xplore

Xplore Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2R, N2C and N2N.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 02/12/2026 18:25

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Xplore outage reports came from the following cities: Kitchener, Waterloo and Cambridge.

Loading map, please wait...
City Problem Type Report Time
CanadaKitchener Internet
CanadaKitchener Internet
CanadaKitchener Internet
CanadaWaterloo Wi-fi
CanadaKitchener Internet
CanadaCambridge Internet

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • BrodyWatmough Brody Watmough (@BrodyWatmough) reported

    @JamesMoore_org since your on xplornet board put a word in to fix your companies terrible internet. i feel like im being scammed. the speed is so bad we have to pretty much take turns on the internet. its pathetic

  • brandon90053725 brandon smith (@brandon90053725) reported

    @builtbyageek @Xplornet It’s more that said they were gonna put a tower in late April early May now it’s June so I roasted ******** out of them and they didn’t respond

  • BrentMckean501 Brent Mckean (@BrentMckean501) reported

    @Xplornet 2 years max for Xplornet then it will no longer be in business thanks to the slow speeds and high monthly costs. Starlink same monthly costs but with up to 300 mps by the end of this year. They can't even lower my monthly bill to try and retain existing customers. 2 years left.

  • vepoppins Lauren Crimpysnitch (@vepoppins) reported

    @Xplornet Hey EG - I know you're just the social media person, so this is not aimed at you in any way. We've spoken to @Xplornet so many times I've lost count. It never gets better. The reason I'm tweeting is to let other Xplornet customers know there's an alternative on the way.

  • trigger240 🦉lat240🌻 (@trigger240) reported

    And dont forget the installation guy that came to my house made me pay a 25$ cash fee on top of the installation fee I paid to xplornet #customerservice #sucks

  • JasonDeath187 Death (@JasonDeath187) reported

    @Xplornet Absolutely the worst internet I've ever had, and I remember the days of dail up. Spent an hour on the phone with support, maintenance caused me to connect to a too far tower. Worked fine for 2 hours, now it's working for a min, down for 2,3, work for a min...

  • AndersenF31 HurryUPAndersen! (@AndersenF31) reported

    @jimbo19000 @Xplornet No I have shaw satellite, never had a problem

  • RinglerunSk Kirk Pederson (@RinglerunSk) reported

    @Xplornet well Day 7 with no internet or an update other than under investigation. Amazing how bad that sounds, only people you can talk to can’t give you more than that. Still wondering on that Macrorie tower.

  • XaDodge Alexa Dodge (@XaDodge) reported

    @Xplornet my family in rural NS (Amherst shore) cancelled with Bell to move to ur service cause they were told there was space, now told you can’t connect them cause the tower is full & don’t know when it will expand. Any plan? They have no internet access now 😞

  • retroflya retroflier (@retroflya) reported

    @Xplornet has throttled upload speeds so badly that I can only do my work from home from 12am - 7am. Can’t even send emails when seeing 60-120kbps outside those hours. Great pandemic service lol.