Xplore

Xplore Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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The latest reports from users having issues in Kitchener come from postal codes N2A.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/30/2025 21:25

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Kitchener, Regional Municipality of Waterloo, Ontario

The most recent Xplore outage reports came from the following cities: Kitchener and Cambridge.

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City Problem Type Report Time
CanadaKitchener Internet
CanadaKitchener Wi-fi
CanadaCambridge Internet
CanadaKitchener Wi-fi
CanadaKitchener Total Blackout
CanadaCambridge Total Blackout

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Cre8iv_Canuck 🇨🇦Concerned Canuck🇨🇦 (@Cre8iv_Canuck) reported

    Rant - I'm so tired of paying DOUBLE the internet rate for unreliable and slow internet with @Xplornet than just 15min up the road where they have fibre optic. I'm not that rural! 🤬 10+ year customer just keep getting the run around, I just can't be bothered calling anymore.

  • asinii_kwe asinii (@asinii_kwe) reported

    Ended up signing up for xplornet. Jesus christ. We've never paid this much for internet. I guess that's the price of living in the middle of nowhere 🥲

  • IainReid10 Iain Reid (@IainReid10) reported

    @xplornet Your service is dead in Bradford, ON right now. Any news?

  • AdamMit46744465 Enjoy 🇨🇦 (@AdamMit46744465) reported

    @Xplornet But yet it’s so bad I can’t listen to @NEWSTALK1010 on @tunein . Been a customer for 10 years and now have a huge tower within 1000ft of my property, but yet internet service is 1 step above dialup. Riddle me this Batman, why is that? And why am I still a loyal paying customer?

  • nielsernest Ernest (@nielsernest) reported

    @Xplornet has such bad tech support that it took them over half an hour to figure out that my service was down because the their tower was under maintenance. #poorservice #xplornet

  • RealJustice66 RealJustice66 (@RealJustice66) reported

    @Xplornet I’m in south Frontenac , Wi-Fi sucks! I think it’s time Xplornet starts paying my data overages if they can’t keep the Wi-Fi streaming! Seriously it’s ridiculous

  • AdamMit46744465 Enjoy 🇨🇦 (@AdamMit46744465) reported

    @Xplornet @NEWSTALK1010 @tunein I live 5 minutes from Barrie Ontario 🇨🇦 and reliability is terrible (unplug system daily with hope it gets better after reset) really no difference and usually 🐢 speeds.

  • Jesticul8Wildly Jessica VanDusen (@Jesticul8Wildly) reported

    @Xplornet Honestly, I don’t see how phone call is going to remedy two full days of spotty service due to “maintenance” after reviewing a robocall warning the day before. I had to scramble to reschedule meetings and work from my cellphone. If I have data overages, can I send you the bill?

  • thehunter6421 hunter (@thehunter6421) reported

    @joeya1976 @SpaceXStarlink @Xplornet Mine is the same way, we don’t even get half of what we pay for, it’s unreal how bad it is

  • StugatzInOtown SweetSENSations (@StugatzInOtown) reported

    @Xplornet Too bad your customer service sucks. 3 weeks of waiting for you to show up and nada. Be better.