Xplore service status in Waterloo, Ontario
Why is my Xplore service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Waterloo come from postal codes N2L .
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
Problems in the last 24 hours in Waterloo, Ontario
The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
- Internet (74%)
- Wi-fi (11%)
- Total Blackout (8%)
- E-mail (3%)
- TV (3%)
- Phone (1%)
Live Outage Map Near Waterloo, Ontario
The most recent Xplore outage reports came from the following cities: Kitchener, Cambridge, and Waterloo.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener
|
Internet | 18 days ago |
|
Cambridge
|
Total Blackout | 22 days ago |
|
Waterloo
|
Internet | 25 days ago |
|
Cambridge
|
Wi-fi | 2 months ago |
|
Kitchener
|
Internet | 2 months ago |
|
Kitchener
|
Internet | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Nick (@Nick62289935) reported@Xplornet Is your PR department fresh out of college? Burying critical tweets with BS posts isn't fixing your problem. The only way out of your imminent demise is being honest with your customers for a change. Start providing what you charge for, and hope Canadians forgive you.
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Gerard Cooke (@GerardCooke8) reported@Xplornet I have many times with no fix that works. Tonight I have less then 1
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Metal Wolf (@m3t4lw01f) reportedDoes constantly bugging @Xplornet on Twitter count as "attempting to resolve my issue" as it pertains to the CCTS complaint process? I think tomorrow I will file an actual official complaint with them. I see them reach out to others to offer assistance, but not to me...
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Metal Wolf (@m3t4lw01f) reportedApproaching two hours of being unable to reconnect to the @Xplornet tower after a reboot of their equipment. I'm absolutely amazed at the quality of their service. Nothing can compare to this!
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Jean-François Mezei (@jfmezei) reported@Flagpole_Canada I agree. It is unlikely that Rogers can SELL spectrum to Bell/Telus, so the spectrum will have to be donated to Xplornet (or at very low price) Same with antennas. So the value of Shaw goes down if its spectrum needs to be sacrificed to let deal go through.
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Nick (@Nick62289935) reported@Xplornet @PabloOfficer @xplornet, you know that your aren't going to fix this through "troubleshooting". STOP LYING. Start apologising and backing it up with RESULTS. It's the only hope you have of getting Canadians to forgive you for what you've done to them all these years. #YourDaysAreNumbered
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Metal Wolf (@m3t4lw01f) reported@harrbca @Xplornet I finally filed a CCTS complaint last night. Their complete failure to meet even half of their advertised speeds coupled with these outages finally pushed me over the edge.
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Metal Wolf (@m3t4lw01f) reported@harrbca @Xplornet Follow-up, it looks like it reconnected about an hour ago, but I can't connect to anything at home and speed tests from the Google Home app WiFi setting just fail, so I'm guessing it's connected to a poor reception cell again.
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Brad Harrison (@harrbca) reported@m3t4lw01f @Xplornet Yeah, mine did that a few weeks ago for a couple of days. Honestly, mine hasn't been the same since. I used to hit 25mbps and sometimes better. But since then, 10 to 14 is all I can manage. Will also have an outage every couple of days that is sometimes fixed by restarting.
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Metal Wolf (@m3t4lw01f) reported@Xplornet Those cows have the same expression I do whenever your service doesn't live up to your advertising. They've started calling me cowface at the office and I don't know how much more of this my ego can take.