Xplore Outage Report in Waterloo, Ontario

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

• Internet (73%)
• Wi-fi (11%)
• Total Blackout (9%)
• E-mail (3%)
• TV (3%)
• Phone (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Xplore outage reports came from the following cities: Kitchener, Cambridge, and Waterloo.

City	Problem Type	Report Time
Kitchener	Internet	14 days ago
Cambridge	Total Blackout	18 days ago
Waterloo	Internet	21 days ago
Cambridge	Wi-fi	1 month ago
Kitchener	Internet	2 months ago
Kitchener	Internet	2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kirsty Van Bastelaar (@Kirsty_VanB) reported 7 minutes ago

  @enews @Xplornet why is service STILL out in rural Chatham-Kent!!!

• 
  Kirk Pederson (@RinglerunSk) reported 8 minutes ago

  @Xplornet Why? I have talked to your support department (they are good by the way) and it is your tower that are down and costing me thousands. I see no reason it hear the same “we are sorry and are working on it” for the 14th time in past 30 days

• 
  Metal Wolf (@m3t4lw01f) reported 10 minutes ago

  I have officially unfollowed the dumpster fire that is @Xplornet. I hope someone else picks up the torch and carries it with the vigor I did, as the world still needs to know how brutally terrible a company they are.

• 
  Nyles Desrochers (@BaldurBarons) reported 10 minutes ago

  @Chelsie_D Really? Impressive. Cause xplornet is just garbage here. They might put fibre through our rm. or else I’m on the waiting list for starlink. Can’t wait

• 
  Nine's Catudio (@NinesCatudio) reported 10 minutes ago

  @ekimental One of the reasons why I canceled local provider a long time ago. Got tired of promises made by Xplornet to improve the rural service. Thankful for my business cell plan, which allows me to hotspot off my phone to cover my daily Internet needs for work and leisure.

• 
  Loricat (@VoosieVooters) reported 12 minutes ago

  @Chelsie_D Are you a new customer in your first 3 months? I have had nothing but crap from Xplornet after my initial trial period expired, and unfortunately have to wait for Starlink for an alternative.

• 
  Steve Hainer (@SteveHainer) reported 12 minutes ago

  Thank you @Xplornet for your automated call telling me that my internet may be affected by 'maintenance' tomorrow. I have received 10 similar calls over the last 4 week. Your customer service reps have no explaination. Intermittant internet service is NOT acceptable. 😠😠😠

• 
  Metal Wolf (@m3t4lw01f) reported 13 minutes ago

  @DangerUnfun @Xplornet How else would I keep up on their complete lack of investment in their infrastructure and all the cool photos they post from their techs doing site visits to try and fix the unfixable?

• 
  Nathan Bell (@erosfortones) reported 14 minutes ago

  I'd like to reiterate, Xplornet is absolute garbage. Less than a megabyte, the last few days.

• 
  Kirk Pederson (@RinglerunSk) reported 16 minutes ago

  @Xplornet Good morning @xplornet day 5 now. And we are still under investigation. Any updates on the Macrorie outage?