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Xplore

Xplore Outage Report in Waterloo, Ontario

Why is my Xplore service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Waterloo come from postal codes N2L .

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Full Outage Map

Problems in the last 24 hours in Waterloo, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Waterloo, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  • 73% Internet (73%)
  • 11% Wi-fi (11%)
  • 9% Total Blackout (9%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Live Outage Map Near Waterloo, Ontario

The most recent Xplore outage reports came from the following cities: Kitchener, Cambridge, and Waterloo.

CityProblem TypeReport Time
Kitchener Internet 15 days ago
Cambridge Total Blackout 19 days ago
Waterloo Internet 22 days ago
Cambridge Wi-fi 2 months ago
Kitchener Internet 2 months ago
Kitchener Internet 2 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • HaldaneShelley
    Shelley Haldane (@HaldaneShelley) reported

    @Xplornet Over two days with no internet and no updates or answers and you tweet about Ed and Taylor?! Get your **** together! This never happened when it was owned by CCI.

  • bluestockingetc
    Kate Bullock (she/her) Manic Gorgon Dream Girl (@bluestockingetc) reported

    @DarkElfLX @EricMPaq @Xplornet They've been pretty awful to deal with since she got the internet, but this is just a new level of ridiculous. I just can't imagine, as a company, expecting anyone to uninstall tech, let alone seniors in rural areas.

  • lolsportz1
    Doubting Thomas (@lolsportz1) reported

    @Xplornet What about Albert? You guys have been down more than 12 hrs

  • TanyaMMDash
    Tanya Dash (@TanyaMMDash) reported

    Almost 24 hrs & @Xplornet still down, still no eta on when it will be fixed & no one in their customer service seems to know why the service is down!! Rural internet sucks for speed & half the time is down Wish I had the money to get starlink! #internetdownyet #ruralarea

  • kendeer11
    Kendeer11 (@kendeer11) reported

    Nothing like @Xplornet being down, yet again (seems the only consistency is the inconsistent internet)….this internet is frustrating - I hate living remote because of this ****** internet problem 😒😡

  • chefdills
    Dylan Brushett (@chefdills) reported

    Still no update or any news as to why #Xplornet internet is down in Alberta. My last call (20 minutes ago) the tech said they were troubleshooting all yesterday with no luck. No ETA as they cannot find the problem. Just a heads up if anyone using the platform was wondering.

  • creeksidecomms
    Michaela Tokarski (@creeksidecomms) reported

    @Xplornet I can't believe that you won't let me cancel without going through to your loyalty department with a 30 minutes... Completely unacceptable service. According to CRTC Internet Code section G section 3 all I need to do is inform you that I would like to cancel.

  • ZNsolo101
    ZNsolo101 (@ZNsolo101) reported

    @Xplornet I'm a tech support rep do you want me to walk you through how to tell if your service is being blocked or capped it's vary easy to test anyone wants that I do DM me I got you with a walk through and full video soon

  • dchipp
    David Chipp-Smith (@dchipp) reported

    It has been over 15 hours with no @Xplornet internet. No one has been able to provide an update. Ever since #Xplornet purchased CCI here in Alberta, I have had nothing but issues. Unfortunately no other rural competitors in my area #fixyourshit

  • m3t4lw01f
    Metal Wolf (@m3t4lw01f) reported

    So Starlink raised their price $11 a month. Let me be clear... There is almost no price that is too high for this service compared to every other available option. It's still cheaper now than the 10mbps 200GB capped LTE Sasktel service. And unlike Xplornet it actually works.