Xplore

Xplore Outage Report in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Leeds and the Thousand Islands, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Leeds and the Thousand Islands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario 12/09/2025 09:30

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Leeds and the Thousand Islands, Ontario

Latest outage, problems and issue reports in Leeds and the Thousand Islands and nearby locations:

  • StephenRLee Stephen Lee (@StephenRLee) reported from Athens, Ontario

    Another day another over saturated tower on @Xplornet , i'd call again but all they tell me its over saturated and no idea when it will be fix. Not bad for $90 a month huh. Not able to process our shipping again today. @MikeBarrettON

  • logitechor John Loewen (@logitechor) reported from Leeds and the Thousand Islands, Ontario

    @androidcentral @gbhil @Xplornet is our only option for home internet. 200 bucks for 200g. For cellular I had to buy a 300 booster just to get spotty service. It doesn't matter if it is @Rogers @bell @fido. All need the booster. @FreedomMobile told me I needed to switch carriers - no signal here.

  • LucasTGreen Lucas (@LucasTGreen) reported from Leeds and the Thousand Islands, Ontario

    @Xplornet I hope you lose a lot of customers to starlink. Xplornet refuses to update our tower and I can tell you rn it’s not in a difficult location to access. Service is complete trash and full of lies

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Wahoo! My other two @GoogleStadia Premiere Edition kits have been dispatched. Now if only @Xplornet would provide me the service they advertise so I could use them, that'd be great.

  • XboxKaneda Yippee Kaneda Yay M..ther F..k'rs (@XboxKaneda) reported

    @TheV_eh In fairness to these guys, my old old ISP sold to xplornet. Xplornet wanted me to switch service. I refused after about 6 months my service was unusable at night out of nowhere. After 3 or 4 months of that, they offered me a big deal, I took it and issues disappeared

  • Jenn_MacDonald_ Jenn MacDonald (@Jenn_MacDonald_) reported

    @Xplornet I have never received assistance. I get hung up on. Redirected. Told there is issues with the modem that I rent from Nexicom & that I have to pay more money for a tech to look at THEIR shitty equípement. & xplornet is my only option bc they eat up the rural internet companies.

  • TracyRimmer TracyRimmer (@TracyRimmer) reported

    @Xplornet Sure you do — after I wait on hold for half an hour, to be told to “unplug it and plug it back in again” — tried that. Didn’t work. The problem is at YOUR end, and I think we BOTH know what it is — your company claims to not oversell your capacity, but that is what is happening.

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Jenn_MacDonald_ @Xplornet when I asked for a tech to come out they tried charging me $140 to fix my service and another $40 for mileage.

  • Jenn_MacDonald_ Jenn MacDonald (@Jenn_MacDonald_) reported

    @Xplornet That I rent from *xplornet. I miss my nexicom service.

  • TracyRimmer TracyRimmer (@TracyRimmer) reported

    @Xplornet I pay $155 a month for a business plan I can’t use. Tethering in through my phone has become a way of life just to be able to download emails. Your service needs an overhaul.

  • cardiff_sharon Sharon Cardiff (@cardiff_sharon) reported

    @VO1MX @FrankReardon1 @Xplornet Is XplorNet really bad?

  • TracyRimmer TracyRimmer (@TracyRimmer) reported

    @Xplornet I’ve tried three times today to get through on your phone line, and can’t get through in a timely manner — some of us actually have to work to pay the exhorbitant cost of internet service that we aren’t getting.

  • guimond191 guimond_19 (@guimond191) reported

    @Xplornet what’s up with the wifi not working?