Xplore

Xplore Outage Report in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Leeds and the Thousand Islands, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Leeds and the Thousand Islands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario 12/16/2025 06:45

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Leeds and the Thousand Islands, Ontario

Latest outage, problems and issue reports in Leeds and the Thousand Islands and nearby locations:

  • StephenRLee Stephen Lee (@StephenRLee) reported from Athens, Ontario

    Another day another over saturated tower on @Xplornet , i'd call again but all they tell me its over saturated and no idea when it will be fix. Not bad for $90 a month huh. Not able to process our shipping again today. @MikeBarrettON

  • logitechor John Loewen (@logitechor) reported from Leeds and the Thousand Islands, Ontario

    @androidcentral @gbhil @Xplornet is our only option for home internet. 200 bucks for 200g. For cellular I had to buy a 300 booster just to get spotty service. It doesn't matter if it is @Rogers @bell @fido. All need the booster. @FreedomMobile told me I needed to switch carriers - no signal here.

  • LucasTGreen Lucas (@LucasTGreen) reported from Leeds and the Thousand Islands, Ontario

    @Xplornet I hope you lose a lot of customers to starlink. Xplornet refuses to update our tower and I can tell you rn it’s not in a difficult location to access. Service is complete trash and full of lies

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • s_rich27 Steve Enfelis (@s_rich27) reported

    @JodiJDeJong @Agingandcranky @Xplornet Ours is back but doesn’t fix the laziness of this company. It’s sad because their call centre staff are full of great and understanding people that have nothing to do with the issues from the top down. Govt needs to get involved.

  • RobFallis Robert Fallis (@RobFallis) reported

    @Lynnincanada @Xplornet Down in Niagara as well. Can’t get through to support

  • the_wellnessmom Kporter (@the_wellnessmom) reported

    anyone else still having issues with @Xplornet ??? I still don't have internet.

  • kevdevlyn Kevin Porter (@kevdevlyn) reported

    @Xplornet They are dropping there prices. When I called to cancel cause I got Starlink they offered a whole 25% off. But just for six months then back to full price for there **** service. NO THANKS.

  • IainReid10 Iain Reid (@IainReid10) reported

    @the_wellnessmom @Xplornet My service just went down again.

  • _ADsquared Hillbilly Bets (@_ADsquared) reported

    @oskypanny @MC_ALaCampagne @Xplornet I’m sure they are doing everything they can. I can count on one hand the times I had outages. Would help to have an outages map on their site, with a description and ETA, just like Hydro-Quebec has. Would limit the number of support calls

  • mjcboutin MJC (@mjcboutin) reported

    @Xplornet Your priorities are at the wrong place. Ever heard of Providing good service? Obviously never!

  • BillyPickles6 Billy Pickles (@BillyPickles6) reported

    And hopefully Starlink package gets delivered sooner than later so the next call to @xplornet is to cancel my service once and for all. Hopefully rest of you got service!

  • BurlingtonWiFI Bea, Ladies Softball/Uniform HOF #WONF4W (@BurlingtonWiFI) reported

    @ClarenceHouse >> @Xplornet is using a system that uses telephone agent parlance and no COVID express disclaimer nor warning for high call volume? How do we call the police detachment if the calls are patched by #iPhone bridge to #WiFi and there is a new signal boost antenna?

  • JodiJDeJong Jodi (@JodiJDeJong) reported

    @Xplornet What's up with internet randomly being down? We've got some serious @netflix watching to do 🙄 Do we have to get together and party or something? Oh right #StayHome