Xplore

Xplore Outage Report in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Leeds and the Thousand Islands, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Leeds and the Thousand Islands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario 02/01/2026 10:20

February 01: Problems at Xplore

Xplore is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Leeds and the Thousand Islands, Ontario

Latest outage, problems and issue reports in Leeds and the Thousand Islands and nearby locations:

  • logitechor John Loewen (@logitechor) reported from Leeds and the Thousand Islands, Ontario

    @androidcentral @gbhil @Xplornet is our only option for home internet. 200 bucks for 200g. For cellular I had to buy a 300 booster just to get spotty service. It doesn't matter if it is @Rogers @bell @fido. All need the booster. @FreedomMobile told me I needed to switch carriers - no signal here.

  • LucasTGreen Lucas (@LucasTGreen) reported from Leeds and the Thousand Islands, Ontario

    @Xplornet I hope you lose a lot of customers to starlink. Xplornet refuses to update our tower and I can tell you rn it’s not in a difficult location to access. Service is complete trash and full of lies

  • StephenRLee Stephen Lee (@StephenRLee) reported from Athens, Ontario

    Another day another over saturated tower on @Xplornet , i'd call again but all they tell me its over saturated and no idea when it will be fix. Not bad for $90 a month huh. Not able to process our shipping again today. @MikeBarrettON

  • KimSytsma Kim Sytsma (@KimSytsma) reported from Athens, Ontario

    @CousineauAlbert @sheepfarmbecca @Xplornet If only I could switch!!! There is no one else here! Earlier this year the went to my daughter’s fir a service call. Dropped her as a customer , as she was in the middle of a class. She is a university Prof. All her classes were on line. Xplornet sucks

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • CraKelPureScous Craig (@CraKelPureScous) reported

    @Xplornet Outage this morning? Nothing connecting, Fraserville, ON

  • cujowilsonv cujowilsonv (@cujowilsonv) reported

    @Xplornet any update as to when the outage outside of woodstock NB will be rectified?

  • chalackd Dano (@chalackd) reported

    @TariqElnaga And what's the chances that they'll be offering funding to awful, monopolistic and deceptive Xplornet to expand their predatory and overpriced rural 'services'...

  • WiredWizard69 Charles Banton (@WiredWizard69) reported

    Best or Worst part is, in the last year a company called metroloop ran fibre at the end of the road after 5 years of Bell saying THEY would. BUT.. xplornet bought out metroloop.. BUT, they ARE offering 300 mbs unlimited fibre for $60/month compared to starlinks 100 mbs?? for $150

  • custardpuppy 🐾🐶Puppy!! ♿🔞 | EMERGENCY COMMS OPEN‼️ (@custardpuppy) reported

    Update: It's been 24+ hours that our internet has been out for @Xplornet We called your customer service with no help, our equipment ISN'T broken as it NEVER is. You always want us to pay $100 to get it fixed and then it turns on again without "fixing" FIX YOUR **** SERVICE.

  • chalackd Dano (@chalackd) reported

    @Gudie Please god, tell me that this doesn't involve giving any money to Xplornet... Because that would be an absolute kick in the ***** to anyone who's struggling to get decent service...

  • CPbkfan BKFAN 🇨🇦🇺🇦 (@CPbkfan) reported

    @Xplornet Thanks for the reply, no longer a customer

  • SteveMcCabe73 Steve McCabe (@SteveMcCabe73) reported

    @jzantinge2 I have Xplornet….it’s not half bad half the time.

  • RichardRanger8 Richard Ranger (@RichardRanger8) reported

    @APLenehan Mr. Lenehan, i have your internet service @Xplornet , and i am nothing but displeased and very irritated with the service and the customer service of this company. I have had issue after issue after issue and no one can give me an answer.

  • mediamorphis Dwayne Winseck (@mediamorphis) reported

    In MB, Explornet has lost market share over time & its plans are now more aligned w/ the big 3 nat'l carriers wrt higher prices & restrictive mobile data terms, lousy service &, afaik, w/ only one retail outlet to serve MB subs. Xplornet is a study in failure vs an option in 5/.