Xplore

Xplore Outage Report in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Leeds and the Thousand Islands, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Leeds and the Thousand Islands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario 12/27/2025 15:15

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Leeds and the Thousand Islands, Ontario

Latest outage, problems and issue reports in Leeds and the Thousand Islands and nearby locations:

  • StephenRLee Stephen Lee (@StephenRLee) reported from Athens, Ontario

    We have had @Xplornet for about 11 years in our current location. Had them before that too. Up until last January I would give them a minus star review. Now 5 stars! Now if our Telus cell service was as good… Thanks for the incredibly positive changes Xplornet!

  • StephenRLee Stephen Lee (@StephenRLee) reported from Athens, Ontario

    Another day another over saturated tower on @Xplornet , i'd call again but all they tell me its over saturated and no idea when it will be fix. Not bad for $90 a month huh. Not able to process our shipping again today. @MikeBarrettON

  • logitechor John Loewen (@logitechor) reported from Leeds and the Thousand Islands, Ontario

    @androidcentral @gbhil @Xplornet is our only option for home internet. 200 bucks for 200g. For cellular I had to buy a 300 booster just to get spotty service. It doesn't matter if it is @Rogers @bell @fido. All need the booster. @FreedomMobile told me I needed to switch carriers - no signal here.

  • KimSytsma Kim Sytsma (@KimSytsma) reported from Athens, Ontario

    @CousineauAlbert @sheepfarmbecca @Xplornet If only I could switch!!! There is no one else here! Earlier this year the went to my daughter’s fir a service call. Dropped her as a customer , as she was in the middle of a class. She is a university Prof. All her classes were on line. Xplornet sucks

  • LucasTGreen Lucas (@LucasTGreen) reported from Leeds and the Thousand Islands, Ontario

    @Xplornet I hope you lose a lot of customers to starlink. Xplornet refuses to update our tower and I can tell you rn it’s not in a difficult location to access. Service is complete trash and full of lies

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @VoosieVooters @Xplornet We fall back on our mobile data and tether to get though. Thank God my bill cycle is about to reset because we're close to going over. Again. Luckily that is the "unlimited" plan from Telus that just gets slowed down. Rural living!

  • fontgirl Cindy Doroschuk (@fontgirl) reported

    Really @Xplornet I’m suppose to call back later because you have a large volume of call. Probably complaining about your rural service in #Manitoba

  • Fred_Wreck1983 Fred Cee (@Fred_Wreck1983) reported

    @Xplornet **** i hate ur company

  • trainvalet Cory 🆎 (@trainvalet) reported

    @Xplornet I've tried that before. I get the usual info. I know how to operate my computer. These slow downs are on your side. These is frustrating, but there will be competition soon.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    @Xplornet has panel hopped all afternoon into this evening. Flipping between what I would consider "non-existent" and "connected at slower than dial up", with minutes of downtime between hops. I've locked to the "best" cell now and it's still very slow, but at least connected.

  • m3t4lw01f m3t4lw01f (@m3t4lw01f) reported

    Jeff from E-Clip IT Solutions in Saskatoon has the worst job in the world. He gets to fix broken @Xplornet stuff. He was at my house today. On my roof. In -23C weather. He'll be coming back later tonight to finish. Fingers crossed things improve on Martensville tower.

  • ScottFphotos Scott Fawcett (@ScottFphotos) reported

    @Xplornet this is the second time this month that I wake up and my internet is not working. Your turn around time for fixing it was 36 hours last time. That's unacceptable for those of us that work from home.

  • ayrporte Ian (@ayrporte) reported

    Ok @Xplornet after 4 years of uninterrupted service we "upgraded" to your LTE Its been down 3 times in last 10days. Wasted 6 fn hours of my time on your customer service lines. Tonight the "17 min " wait is 49 minutes so far.... Young lad trying 2 write university Finals. #fail

  • waylan_deith Waylan Deith 🍥 (@waylan_deith) reported

    @Xplornet fix my internet you illiterate **** head, give me the specs that i pay a way overpriced price for

  • SomeOth78194030 SomeOtherGuy (@SomeOth78194030) reported

    @Xplornet your internet service could’ve cost me money in a mrbeast video and now I’m sad my day was so well too