Xplore

Xplore Outage Report in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Leeds and the Thousand Islands, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Leeds and the Thousand Islands and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Leeds and the Thousand Islands, United Counties of Leeds and Grenville, Ontario 12/27/2025 06:20

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Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Leeds and the Thousand Islands, Ontario

Latest outage, problems and issue reports in Leeds and the Thousand Islands and nearby locations:

  • KimSytsma Kim Sytsma (@KimSytsma) reported from Athens, Ontario

    @CousineauAlbert @sheepfarmbecca @Xplornet If only I could switch!!! There is no one else here! Earlier this year the went to my daughter’s fir a service call. Dropped her as a customer , as she was in the middle of a class. She is a university Prof. All her classes were on line. Xplornet sucks

  • logitechor John Loewen (@logitechor) reported from Leeds and the Thousand Islands, Ontario

    @androidcentral @gbhil @Xplornet is our only option for home internet. 200 bucks for 200g. For cellular I had to buy a 300 booster just to get spotty service. It doesn't matter if it is @Rogers @bell @fido. All need the booster. @FreedomMobile told me I needed to switch carriers - no signal here.

  • StephenRLee Stephen Lee (@StephenRLee) reported from Athens, Ontario

    Another day another over saturated tower on @Xplornet , i'd call again but all they tell me its over saturated and no idea when it will be fix. Not bad for $90 a month huh. Not able to process our shipping again today. @MikeBarrettON

  • LucasTGreen Lucas (@LucasTGreen) reported from Leeds and the Thousand Islands, Ontario

    @Xplornet I hope you lose a lot of customers to starlink. Xplornet refuses to update our tower and I can tell you rn it’s not in a difficult location to access. Service is complete trash and full of lies

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • jscottmaclean Scott MacLean (@jscottmaclean) reported

    If you are looking for internet stay away from @Xplornet we installed it last year at the cottage and had issues all last year. Guess what same issue again this year and they tell me I need to pay for extra coverage. Seasonal account hooked up two months ago and never worked

  • pudarg88 Grant Pudar (@pudarg88) reported

    Glad I canceled my @Xplornet service when I did. Checked my bull thinking it was supposed to be less but it was more with the still ****** service.

  • TKC_1233 Jonathan Fortuna (@TKC_1233) reported

    @Xplornet didn’t replace their faulty equipment like I asked them to do months ago, said I just needed a realignment. Now it’s completely broken and I’m still expected to pay full price for a service I won’t be getting at all until at least Tuesday. #xplornetsucks

  • PaulEdworthy Paul (@PaulEdworthy) reported

    @joDevInTheWood1 @tanoaksam @Xplornet Wow. People in our neighbourhood were on Xplornet before Bell ran fibe here. They told me the service wasn't great but I never knew the price.

  • _brittwilson bew (@_brittwilson) reported

    I feel so bad for people who work for @Xplornet. It’s gotta be the worst service provider

  • IceColdBepsiii Schooner (@IceColdBepsiii) reported

    @Xplornet seriously dawgs? Your internet is straight dog ****. I can’t wait for the homie @elonmusk to bless me with that starlink.

  • joanlemmesmash Lexie. #B.L.M (@joanlemmesmash) reported

    @Xplornet I feel like the hours I've spent with your tech support should be compensated bc the amount of times I've been told "just turn it on and off again" after sitting for an hour on the phone is ridiculous. The sooner REAL high speed gets to rural Canadians, the better.

  • joanlemmesmash Lexie. #B.L.M (@joanlemmesmash) reported

    @Xplornet just loves to randomly make things stop working. Sometimes it's Netflix, sometimes it's loading images on only one google browser even though I've cleared the cache and everything lmao. Garbage.

  • davinalytle Davina Lytle (@davinalytle) reported

    @Xplornet I'm your customer & have been for quite a while so I'm not sure why you don't have it...but I sent it again...it's sitting in the DM...along with my phone number. 😝

  • jnnbltr JeanineBB (@jnnbltr) reported

    @Xplornet It would be SO nice if you invested more in customer service so there wasn't such an enormous wait every time that it's needed to call in for some help. The last 2 recent times I had to call in because our tower quit working it was between 40 minutes and over an hour waiting :/