Xplore outages and service status in Merritt, British Columbia

Problems in the last 24 hours in Merritt, British Columbia

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Merritt, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports Near Merritt, British Columbia

Latest outage, problems and issue reports in Merritt and nearby locations:

• 
  ann (@ripplingflame55) reported 49 minutes ago from Merritt, British Columbia

  @Xplornet Who cares in the west you charged for lte and we were not getting it I disconnected your service for my rule area I went telus

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darren (@xraydares) reported 3 minutes ago

  @pcroft @xplore_ca That sucks

• 
  Garth Twitchell (@GarthTwitchell) reported 3 minutes ago

  @Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.

• 
  Ally Bryant (@Eh_Bee_Sea) reported 5 minutes ago

  No one answering @xplore_ca "24-7" customer support line. 3 or 4 tries in the last week... on hold indefinitely. The same song plays over and over and over. Email support? Auto-reply that a "case has been opened" with no details or information about actually getting service.

• 
  Ally Bryant (@Eh_Bee_Sea) reported 12 minutes ago

  Fibre optic internet will be available to me very soon. The lines are in. The problem? Bell. I don't want to deal with Bell. Xplornet - now called @xplore - has been our only reliable option for rural high speed for almost 10 years. Until now...

• 
  Johnny ❄ ᔮᓂ ᖃᓴᓪᓗᐊᖅ (@JohnnyKasudluak) reported 13 minutes ago

  Looks like you can't just cancel your xplornet services on you own via their website, they make you call them. Website navigation seems intentional, hard to find. Had to Google search about cancelation in order to find out it is over the phone only. Is that legal? 1/2

• 
  Chavela (@chavela85) reported 14 minutes ago

  @xplore_ca been having problems with your internet for a month. Now it's super slow and I have to wait for some technical department! Customer service sucks!!! Why does it take so long to get resolutions??!! Going to have to go back to starlink.

• 
  Becca B (@becca9913) reported 15 minutes ago

  @xplore_ca internet has been down in our area of North Bruce Peninsula for almost 24 hours now with no resolution in sight. Any chance you guys can look into fixing this???

• 
  Right Central Views (@Right_Central) reported 17 minutes ago

  @xplore_ca It's overly expensive for no reason. The recent upgrade I got is a lot more stable but there are times it is absolute dog **** for the 100+ dollars I pay a month for 50mbs. Waiting for Fibre to come down my road.

• 
  AtomicHydra (@atomic_hydra) reported 18 minutes ago

  @xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.

• 
  J Snow (@DrewPeacock705) reported 24 minutes ago

  @xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.