Xplore Outage Report in New Hamburg, Ontario
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours in New Hamburg, Ontario
The chart below shows the number of Xplore reports we have received in the last 24 hours from users in New Hamburg and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 25: Problems at Xplore
Xplore is having issues since 10:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
-
Internet (74%)
-
Wi-fi (14%)
-
Total Blackout (10%)
-
E-mail (1%)
-
Phone (1%)
-
TV (%)
Live Outage Map Near New Hamburg, Ontario
The most recent Xplore outage reports came from the following cities: Kitchener.
| City | Problem Type | Report Time |
|---|---|---|
 Kitchener |
Internet | |
| Kitchener |
Wi-fi | |
| Kitchener |
Wi-fi | |
| Kitchener |
Total Blackout | |
| Kitchener |
Internet | |
| Kitchener |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
-
Derek Gould
(@dgouldca) reported
@kristinaennis Just seeing this now; for some reason I had tweets from you muted! Starlink is now available. Not cheap, but excellent service. Just set it up at my cabin a couple weeks ago, way faster than xplornet or cell.
-
acapp
(@anna_cappy) reported
@Xplornet our internet has been down since Monday morning - still no explanation of what the problem is. No ETA of when it will be fixed. How do you expect to keep customers with this kind of service.
-
Jason Allonby
(@jasonallonby) reported
@SeanRossSapp Sean please report that Xplornet sucks! My internet has cut five times during the buy in!
-
acapp
(@anna_cappy) reported
@Xplornet Can you find out the nature of the problem? Are they waiting for parts as there should have been a better recovery plan. An outage this long is not acceptable when connectivity is so critical for customers now.
-
Shawn Colborn
(@ddog9) reported
Going on 60min currently on hold to cancel our @Xplornet service. There is zero chance we would recommend them for rural internet. They are a complete disappointment. #bebetter
-
Pip
(@saskiaages) reported
@Xplornet 1/after days of hell your customer service supervisor said a tech needed to be sent out at my expense. He then hung up on me. He said when I expressed costs already personally incurred with frustration that if I was not going to be professional he would end the call.
-
guest b
(@guestb) reported
Hi @Xplornet, wondering why you haven't fixed broken high speed rural internet in Annapolis Valley, NS for two weeks? Your update May 11ish keeps blocking users after modems power off for any reason. People around are talking. Two weeks is a long time. @thestarhalifax
-
Jade
(@Sheehan24J) reported
@Xplornet your services are **********, fix this shiii
-
Julli
(@judlill) reported
@Xplornet worst service ever internet down more than it works I’ll be switching to @SpaceXStarlink
-
Dilf
(@The76211775) reported
@Xplornet wanna fix the internet in Rockland **** heads? Been down for quite a while now...I know you guys don't have much going on in the head. Chop chop idiots.