Xplore outages and service status in Norwich, Ontario

Problems in the last 24 hours in Norwich, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Norwich, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jess (@JessGreenfield) reported 1 minute ago

  @xplore_ca why does it take 2+ hours to get ahold of customer service and there's no callback option??? And why wouldn't you warn people that the equipment is overheating so you had to power it down, instead of just shutting it off without saying anything and causing chaos???

• 
  T (@ThoughtsofT92) reported 1 minute ago

  @xplore_ca Is there currently an outage in the Lac Ste Anne County area since the big windstorm last night?? My Internet services are down even after restarting my system a few times

• 
  Sir Jerry J. Molnár (@BlackhawkJer) reported 3 minutes ago

  @xplore_ca You need to be a premium user in order to send private messages on this platform. I've contacted my credit card company to cancel payments to your company. I will no longer be needing your services.

• 
  Josh Boileau (@BoileauJosh) reported 3 minutes ago

  When the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.

• 
  Josh Ciemitis (@JoshCiemitis) reported 3 minutes ago

  @xplore_ca Internet has been down in many areas for about 21 hours, checked with a couple websites that also confirmed it. I reset the router & modem multiple times, bypassed the router & hooked the modem directly to a laptop and still nothing. Any eta on when it will work again?

• 
  Farming in Ontario (Leasa Janssen) (@RuralOntWoman) reported 5 minutes ago

  @Bell (mobility) reduced our rural service, @rogers is about to run a cable down our road. Guess where I'm going when they get done. TV, phones and internet. Our @xplore_ca reduces to dialup speed in the evenings and on weekends. ROGERS HERE WE COME, CAN'T HAPPEN SOON ENOUGH.

• 
  Jo Watier (@kowalat) reported 5 minutes ago

  @MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,

• 
  Jason Wright (@JasonDwright2) reported 6 minutes ago

  @issaibahim84 @Bell_Support StarLink is 140.00 a month. We are up over 450 mbs on a Gen2 receiver. The Mini we have on the trucks ,we are seldom under 350 mbs even doing 65 mph down the highway. We had Bell,it went down more than my ex wife,samething with Xplornet,Telus. Starlink has been the best to date.

• 
  Mark Carruthers (@MarkC_Avgi) reported 7 minutes ago

  @jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.

• 
  peter sutherland (@pandamoan) reported 8 minutes ago

  What’s up Xplornet? You’re putting out a signal as reliable as a deadbeat Dad. Too little, too late. No acknowledgement. Outsourced reporting of outages. But premium prices. WTF from K0K3K0.