Xplornet Outage in Parham, Ontario

@Xplornet Sure if @SpaceXStarlink becomes available before then, which it will, I'll be switching. Your satellite internet service is poor and very expensive. I did notice you've offered the ability to purchase more data at an exorbitant rate. Thanks

@fordnation At least four weeks.🙄 Is that the same as when @Xplornet sells speeds up to 25 Mbps and never delivers?

@Xplornet @SucksXplornet I don’t know how anyone is expected to do google meets for school when your internet is such ****... my kid can’t hear his teacher because the internet is glitching..

@Xplornet many internet users of your service in @SthFrontenacTwp having internet issues and getting kicked off? Is there too much of a surge on the system? @SFrontenac

The tragic thing is we get used to @Xplornet’s shitty service, we sit there, and we take it. We become complacent, and we say: “Well, tonight it only took 1 min to buffer a movie.” “I think those pixels are faces.” “It only paused or froze 10 times over 2 hours.” 13/

@AnnDeer4 @Xplornet I have and they quickly gave me a $15/month credit for 6 months. But I almost don’t care - it’s the speed and dependability I need, not a relatively menial and temporary savings in service. I think that’s also telling how they gave the discount so effortlessly.

I feel like @Xplornet and similar rural internet companies are the modern equivalent of Blockbuster, and guys like @elonmusk with @SpaceX’s Starlink are Netflix. The former simply can’t see the train coming down the tracks. Stop ignoring your customers’ needs! 7/

So, I ask an honest question of @Xplornet - what are you doing to address your overburdened LTE service? Forget the corporate speak, subterfuge, key messaging & the oh so dreaded, “Please contact our customer support.”Instead, provide a true answer so we can decide to stay or go.

@AndyBlizzard87 I hear ya. I was with WTC for years near Sunbury but after our last move they didn’t have coverage in our current rural area. We were forced to choose @Xplornet, who have been hit and miss, but over the last 1-2 years they’ve been brutal because they flooded their LTE service.

@APLenehan our local tower has had “known issues” for four years now. Our internet doesn’t work at all now. According to xplornet, there are no plans to fix the tower. This is the worst service I have ever seen. 10 kB/s now. This is shameful.

@reikokoyama79 @Xplornet Yea, we were affiliated with them. Too bad - hope they figure it out.

@reikokoyama79 @Xplornet I have Telus in town - the Flames/Oilers game last night was 'jumpy'. Poor performance by the provider.

@reikokoyama79 @Xplornet worst internet ever.....dial-up was better

@reikokoyama79 @Xplornet I've been on the list for Starlink for ages. Had Xplornet years ago and had to bail; terrible service and performance.

So its quite apparent that @Xplornet wasnt properly prepped to assimilate with cci. They didnt even give a heads up that they were migrating the 2 together. Day 4 without home service and 6 phone calls later and still nothing. Thzts the type of service rural people deal with!

@Xplornet @EricssonNA Horrible service

@Xplornet what is your issue in Wooler ONT ? Service always not working or slow as evolution ?????

@Xplornet Yeah its still out and waiting for a call back from tech support

Pt.2: im currently with @Xplornet where I am consistently only receiving 30kb/s when they are supposed to be giving 1mb/s, would really love to leave this terrible service asap, however when I look on the app for starlink it just says that its expected mid to late 2021, with no

@Xplornet fix my internet **** say