Xplornet Outage in Penetanguishene, Ontario

Another great Customer Service experience for me with @Xplornet @XplornetSupport ...In remote regions, it’s not easy getting internet, but no matter where you are, good customer service is something to appreciate 👍

@Xplornet Why can’t I load the homepage of YouTube your Internet sucks

@XplornetSupport @Xplornet over the the last week our internet service is basically unusable. How do you charge for this "service"?

@CanadianCheri @MGirash Xplornet, a Cdn company using wholesale services from Telesat, another Cdn company, is now offering LTE packages (faster than the satellite service they were known for). It is our hope they will ramp up service as one alternative to the longer term need for expanded fibre

@LimestoneDSB "Internet access will be provided to students who are learning remotely and do not currently have access (where service is available)" We have xplornet which proved not to be up to the task at the end of last year...so whats the solution to that?

@YukonRadioDave Dave, has anyone talked to Xplornet? I called this morning, they're shutting down the older of two satellite platforms, affecting customers on that one that can't be switched to the newer (~3 years old) platform because of different coverage patterns.

@Xplornet @fontgirl You saying 'sorry' IS NOT cutting it! Calling you has over an hr wait time with NO RESULTS! After a week of you guys doing 'maintenance' (messages) your supposed service is at its worse. Loosing connection constantly! Get your **** together...

@AsButta @Xplornet Log in to their modem (DM me and I can share credentials) and take a look at the signal strength you're getting. Either your signal is too poor and it just won't give the speeds, or the tower you're on is just congested. My guess is on tower congestion.

I wonder what it feels like to be as universally hated as @Xplornet is. I also wonder who these people are that post testimonials saying they're happy with the service, because in reality I can't find a single person that's happy to be with them.

so miserable, was excited to finally receive internet at the cottage with @Xplornet and all I received was a bill for a site inspection with the news that no they were not able to give me any service, I was not informed when I set up the appointment there would be fee.

@smsaideman We lost both Bell cell service and rural Xplornet internet service, which are not connected (except, apparently, at an infrastructure level somewhere.)