Xplore outages and service status in Pickering, Ontario

Problems in the last 24 hours in Pickering, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Pickering, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Pickering, Ontario

The most recent Xplore outage reports came from the following cities: Scarborough.

City	Problem Type	Report Time
Scarborough	Total Blackout	2 months ago
Scarborough	E-mail	2 months ago
Scarborough	Wi-fi	3 months ago
Scarborough	Internet	3 months ago
Markham	E-mail	5 months ago
Whitby	Internet	7 months ago

Community Discussion

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Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ally Bryant (@Eh_Bee_Sea) reported 11 seconds ago

  @xplore_ca Did the forest suddenly spring up last month? No. It's been there quite a while, and the high speed internet has worked without a problem through at least 3 Summer's worth of leaves. I have enough signal now to reply, but it takes a full minute to send. Videos won't load.

• 
  BJMMURPHY 🇨🇦 (@BJMMURPHY1) reported 5 minutes ago

  Rural internet provider in Northumberland county @PLawrenceMP is dreadful. Xplornet is our only option. Typical upload speed is .2. Yes point 2. For anyone working from home that’s useless. When will we have access to good reliable reasonably priced high speed internet service?

• 
  Garth Twitchell (@GarthTwitchell) reported 6 minutes ago

  Tonight reminds me of how poor our internet is in northern @TownOfMiltonON with no prospect of it getting better anytime soon. Extremely frustrating. @Colin1Best @vankayak Wireless internet from Xplornet is hopeless. Someone brings me good internet, I’ll buy it.

• 
  Jess (@JessGreenfield) reported 11 minutes ago

  @xplore_ca why does it take 2+ hours to get ahold of customer service and there's no callback option??? And why wouldn't you warn people that the equipment is overheating so you had to power it down, instead of just shutting it off without saying anything and causing chaos???

• 
  AtomicHydra (@atomic_hydra) reported 11 minutes ago

  @xplore_ca You need to review the packages you offer. Its theft saying you can offer me 50down 10 up. Over 5 years of bad service and being lied to now being told Im 30 KMS from the closest tower? Who was allowed to sell me this trash. Maybe i can move closer if you pay my rent right?

• 
  J✨ (@i_like_soup_) reported 16 minutes ago

  Hey Xplornet!! A customer not having internet for 6 days is not acceptable in case you were wondering!!! I put up with having 2 Mbps speeds when I pay for 50 Mbps (at a price that should get me gigabit speeds) but this is ridiculous!!!

• 
  Tybernicus (@Tybernicus17) reported 19 minutes ago

  @LeoNasau @thinking_panda Yep. 36,000km is the same as the Telesat satellites that were support Xplornet sat internet. My average latency was 670ms with that gear. Useless tech. Starlink: 550km from earth Telesat: 36,000km from earth.

• 
  Ally Bryant (@Eh_Bee_Sea) reported 19 minutes ago

  I'm currently using my kid's phone as a hotspot just so I can try an get this dealt with. Beyond frustrating. It doesn't *actually* count as 24-7 support if NO ONE EVER ANSWERS THE PHONE. @xplore_ca - what happened!?

• 
  Clint Howard (@Haywire_45) reported 19 minutes ago

  Anyone else’s Starlink really slow today? It’s as bad as xplornet was.

• 
  Peter van Oordt (@PvO385) reported 19 minutes ago

  @xplore_ca As an Xplore customer, I can attest that their service is the best when there are literally no other options available, save for maybe smoke signals and carrier pigeons.