Xplore Outage Report in Saguenay, Québec
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours in Saguenay, Québec
The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Saguenay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 25: Problems at Xplore
Xplore is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (75%)
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Wi-fi (14%)
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Total Blackout (9%)
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E-mail (1%)
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Phone (1%)
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TV (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Ty
(@Trucker_Ty_) reported
Hey @Xplornet, I thought we had a deal that I paid you $85 a month and you provide me with a certain speed of internet. But when your equipment (which I pay a rental fee on) gets blown out of alignment or fails, you say it will cost me $135 to fix.
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Jesus
(@djtkat) reported
@Xplornet hi i am having troubles connecting to the internet please help got the purple light thing all day
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Dylan
(@WallzyOfficial) reported
...faster on Xplornet's 15MBs when I had NO neighbour's. I used to be a BellTech and I've never ever been so disheartened by a customer service reps inability to stay focused on helping solve my problem... and this was over chat so she had no pressure. I waited for 30 minutes!!!
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Jacquie 🇨🇦 Mini Farmer, Pro Gun, CCFR
(@DobieWyler) reported
@HtechFirearms @Xplornet Sad to see I'm not the only one. They swore they were giving me a free month...instead double billed me. They got some serious problems! What else is there for rural peeps?
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Dan Chalack
(@chalackd) reported
@Trucker_Ty_ @Xplornet Had this same problem with xplornet years ago, nobody would service my hardware for over 6 months despite still being charged for service. Had to threaten legal action to get them to cancel the contract they weren't upholding. Troubling as they've bought my provider...
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Stevo
(@puulima) reported
@Xplornet @Jim76136913 Hi Jim, they’ll waste hours of your time troubleshooting basic things that have nothing to do with the fact they are oversubscribed. Did this song and dance several times. After I switched to @WaveDirectHQ, first time I had an issue, they sent somebody to fix it.
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Dan Chalack
(@chalackd) reported
Bad enough my decent ISP sold out to @Xplornet (Who I previously left for poor service), but now I learn that they intend to stop service on my local tower and will be forcing me 10yrs backwards onto their awful satellite service... Can't wait for @SpaceXStarlink to hit my area.
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SeanyyBoyy
(@seanwhitely) reported
@Xplornet Quite possibly the worst internet company I’ve ever had. You can’t use the wifi from the hours of 8-11 without constant outages. I’m even writing this on data because my wifi is currently unresponsive. Save yourself time and money and wait for Starlink
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InvertedCow
(@CowInverted) reported
@Xplornet waiting for starlink to finally replace your garbage unreliable overpriced slowass "service"
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Htech Firearms 💎
(@HtechFirearms) reported
@CowInverted @Xplornet They’ll delete this comment. I’m dealing with an issue right now. Billed for hardware that’s been picked up.