Xplore outages and service status in Saint-Eustache, Quebec

Problems in the last 24 hours in Saint-Eustache, Quebec

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Saint-Eustache, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Georgia, yr comics teacher (@voiceshapes) reported 6 minutes ago

  Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out

• 
  Allan Wilson (@uncleal13) reported 8 minutes ago

  @CoryBMorgan I had Xplornet, worked great for a few years, then it would bog down in the evenings as everyone in the area was streaming video. I switched to Statlink, works much better. Currently here in Saskatchewan in my village there are crews going through running the main fiberoptic lines and should have it to all the residences sometime in the summer. I'll be switching to the fibre when I can. I like Starlink, but I don't think it is sustainable, when it is up to full capacity, to continuously launch 3,000 satellites a year to maintain a fleet of 15,000. They are low earth orbit. Meaning each satellite can only stay in orbit about 5-7 years, then it comes down and burns up.

• 
  Josh Boileau (@BoileauJosh) reported 11 minutes ago

  When the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.

• 
  Mark Carruthers (@MarkC_Avgi) reported 11 minutes ago

  @jzantinge2 @KenSchaus We had Xplornet from the time of them first offering service in our area &, after being without any internet for 2 months in 2020, we changed to another non-Bell / non-Rogers internet service provider. Fibre has been laid in our area to be connected soon.

• 
  Jo Watier (@kowalat) reported 12 minutes ago

  @MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,

• 
  Ally Bryant (@Eh_Bee_Sea) reported 13 minutes ago

  We've had outages before. We pay extra so that service calls are covered. They used to be so prompt and so helpful. Now... they have me considering doing business with Bell Canada. @xplore_ca, do you have any idea how bad things have to get for ME to be considering BELL?

• 
  Karel Baayen (@KarelBaayen) reported 14 minutes ago

  @xplore_ca is unbelievably bad. Called a few months ago for technical help and was promised a return call which never happened. Called two weeks ago, promised another return call. Never happened. Called today and was promised a return call. SMH

• 
  𝔣𝓇𝓪𝐧ｋ ᖇ乇𝓐г𝕕𝐎𝐍 Ƥʰᵒᵗ𝕆𝐬 (@FrankReardon1) reported 15 minutes ago

  @Maqaiti I wonder if there are issues when it rains like Xplornet have all the time?

• 
  SirFrancis Bacon (@SirFrancisBac20) reported 17 minutes ago

  @xplore_ca Pull it down

• 
  Based Canadian (@jasonforrest) reported 22 minutes ago

  @CBCNews Xplornet charges far too much. Please fix this.