Xplore outages and service status in The Archipelago, Ontario

Problems in the last 24 hours in The Archipelago, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in The Archipelago, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near The Archipelago, Ontario

Latest outage, problems and issue reports in The Archipelago and nearby locations:

• 
  Odog913 (@Odog913) reported 32 minutes ago from The Archipelago, Ontario

  @Xplornet no service for the last day?? Router been unplugged for a few hours plugged back in saying internet not available?? Ontario

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CDN_NRG (@CDN_NRG) reported 9 minutes ago

  @xplore_ca Terrible.

• 
  Joe Jansen (@joejansen1) reported 9 minutes ago

  @kevinki16180099 @Shawridgefarm @RSHFarms I've had starlink for 7-8 years.. never had an issue longer than an hour outage.. Watching the Pink Pony Pole Massacre show of Xplornet and government funded shenanigans.. glad we went the route we did.

• 
  David Hudec (@DaveAHudec) reported 9 minutes ago

  @xplore_ca Once again business fiber is down during operating hours and can't get ahold of anyone for support... Why are we paying $600 a month and can't even talk to someone for support.

• 
  CJH (@CJH39493411) reported 10 minutes ago

  @xplore_ca Why? I told you I’ve talked to you guys. Unless you trained a bunch of people in the last week you are asking me to waste more of my time on a company that doesn’t value its customers. For what? So YOU can feel better because you can say you tried to help? Pathetic!

• 
  Georgia, yr comics teacher (@voiceshapes) reported 15 minutes ago

  Anyone have Xplornet & can’t get consistent service with a 3rd party router? Really want to keep using what I have but my access keeps cutting, like a few times a day - the router says it’s the modem & the modem says it’s the router 😭 Both support services can’t figure it out

• 
  Ally Bryant (@Eh_Bee_Sea) reported 15 minutes ago

  I'm currently using my kid's phone as a hotspot just so I can try an get this dealt with. Beyond frustrating. It doesn't *actually* count as 24-7 support if NO ONE EVER ANSWERS THE PHONE. @xplore_ca - what happened!?

• 
  Garth Twitchell (@GarthTwitchell) reported 17 minutes ago

  @Colin1Best @TownOfMiltonON @vankayak I hope you’re right Colin, but I haven’t seen anyone with plans to bring high speed service up First Line Nassagaweya north of 25 side road to Arkell road. I’m close to the Xplornet tower at 28 side road and even so, it’s hard to even do basic stuff at times.

• 
  Jo Watier (@kowalat) reported 20 minutes ago

  @MtlYlavoie @simard_colette He was the only way we could get decent, fast, reliable Internet after Xplornet. With Xplornet it took between 2-3 minutes just to go from one email to the next. Speed was crap but with Starlink lightning fast. We only got rid in September because Bell Fibe arrived,

• 
  Sagittarius (@Regretful_Livin) reported 23 minutes ago

  @xplore_ca Is this the reason why its been 10+ hours of no service and 2.5 hours of waiting on hold to figure out why its not working? Would love to actually have an update

• 
  Systematic Hands (@MADmarky112) reported 24 minutes ago

  @xplore_ca **** xplore 160$ a month for 20mb/s with a 200 g limit is bull **** most of the time it won't work at all