Xplore outages and service status in Westport, Ontario

Problems in the last 24 hours in Westport, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Westport, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Xplore Issues Reports Near Westport, Ontario

Latest outage, problems and issue reports in Westport and nearby locations:

• 
  Wesley🇨🇦 (@wesley_davidson) reported 3 minutes ago from South Frontenac, Ontario

  @fordnation At least four weeks.🙄 Is that the same as when @Xplornet sells speeds up to 25 Mbps and never delivers?

• 
  Steve Koopman (@koopy) reported 9 minutes ago from South Frontenac, Ontario

  The tragic thing is we get used to @Xplornet’s shitty service, we sit there, and we take it. We become complacent, and we say: “Well, tonight it only took 1 min to buffer a movie.” “I think those pixels are faces.” “It only paused or froze 10 times over 2 hours.” 13/

• 
  Steve Koopman (@koopy) reported 10 minutes ago from South Frontenac, Ontario

  I feel like @Xplornet and similar rural internet companies are the modern equivalent of Blockbuster, and guys like @elonmusk with @SpaceX’s Starlink are Netflix. The former simply can’t see the train coming down the tracks. Stop ignoring your customers’ needs! 7/

• 
  Steve Koopman (@koopy) reported 11 minutes ago from South Frontenac, Ontario

  @AnnDeer4 @Xplornet I have and they quickly gave me a $15/month credit for 6 months. But I almost don’t care - it’s the speed and dependability I need, not a relatively menial and temporary savings in service. I think that’s also telling how they gave the discount so effortlessly.

• 
  Steve Koopman (@koopy) reported 23 minutes ago from South Frontenac, Ontario

  So, I ask an honest question of @Xplornet - what are you doing to address your overburdened LTE service? Forget the corporate speak, subterfuge, key messaging & the oh so dreaded, “Please contact our customer support.”Instead, provide a true answer so we can decide to stay or go.

• 
  Ashley Y (@ASHESOJMJPN) reported 30 minutes ago from South Frontenac, Ontario

  @Xplornet @SucksXplornet I don’t know how anyone is expected to do google meets for school when your internet is such ****... my kid can’t hear his teacher because the internet is glitching..

• 
  Brad Duffy (@gbdmedia) reported 35 minutes ago from South Frontenac, Ontario

  @APLenehan our local tower has had “known issues” for four years now. Our internet doesn’t work at all now. According to xplornet, there are no plans to fix the tower. This is the worst service I have ever seen. 10 kB/s now. This is shameful.

• 
  Steve Koopman (@koopy) reported 38 minutes ago from South Frontenac, Ontario

  @AndyBlizzard87 I hear ya. I was with WTC for years near Sunbury but after our last move they didn’t have coverage in our current rural area. We were forced to choose @Xplornet, who have been hit and miss, but over the last 1-2 years they’ve been brutal because they flooded their LTE service.

• 
  Wesley🇨🇦 (@wesley_davidson) reported 56 minutes ago from South Frontenac, Ontario

  @Xplornet Sure if @SpaceXStarlink becomes available before then, which it will, I'll be switching. Your satellite internet service is poor and very expensive. I did notice you've offered the ability to purchase more data at an exorbitant rate. Thanks

• 
  Chris Hammer (@hammer4974) reported 59 minutes ago from South Frontenac, Ontario

  @Xplornet many internet users of your service in @SthFrontenacTwp having internet issues and getting kicked off? Is there too much of a surge on the system? @SFrontenac

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Josh Boileau (@BoileauJosh) reported 2 minutes ago

  When the services you provide suck so much, you rename yourself to confuse customers into buying the same garbage. @xplore_ca formerly @xplornet.

• 
  AtomicHydra (@atomic_hydra) reported 4 minutes ago

  @xplore_ca Games=Unplayable watching streams in any decent quality is non existent Streaming or uploading of any kind is non existent I will certainly lose my job because of this companies bad internet. Uploading files for work is a nightmare Video calls cant hear me because im a robot.

• 
  Ryan (CRASH) Barton (@Crashola) reported 5 minutes ago

  @BrentStaeben My parents live in a dead spot for cell service, but have Xplornet and seems to work pretty well for them (and me when I visit)

• 
  🇨🇦Matthew Dunn🇨🇦 (@the905arts) reported 6 minutes ago

  @xplore_ca what in gods name do I have to do to get you guys to stop calling me? I don't want your service and with customer support harassing me I never will. make it stop!

• 
  Derek McLean (@dmclean82) reported 6 minutes ago

  @xplore_ca Hey thats great you have time to tweet about this stuff. Your customers would like their services to work. Filed a ccts complaint this afternoon.

• 
  J Snow (@DrewPeacock705) reported 11 minutes ago

  @xplore_ca Oh ya? 3 calls to cancel advising AH was deceased and offered death certificate. Still got billed another month and called only to have agent demand to speak to my dead father. Two calls later and it is cancelled. 5 calls total to cancel.

• 
  Robert Way (@LabradorIce) reported 11 minutes ago

  @ClimateSadie Lots of issues with XplorNet from users. We have had it before and the cost versus speed and limitations on data usage were real tough. Most people that I know who had XplorNet in communities didn't keep it.

• 
  Mitchell Mcintosh (@kujala_good) reported 14 minutes ago

  @xplore_ca You need to fix your internet it's getting really annoying I use YouTube to help me sleep and it never works I try resetting and nothing

• 
  Metal Wolf (@m3t4lw01f) reported 14 minutes ago

  Does anyone know if Xplore Mobile has improved from the Xplornet days or are they still a criminal enterprise that lies about everything? I'd tag them but one account is protected and the other has me blocked. I presume because they got tired of me calling them on their ****.

• 
  Mike Gazzola (@The_RealestReal) reported 14 minutes ago

  @xplore_ca Not enough towers, prices that are legitimately out of this world for the service offered. There’s no other companies out here though so you have no other option. They know this and take advantage which is why there’s a class action against them right now