Xplore

Xplore Outage Report in Embrun, Comtés unis de Prescott et Russell, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Embrun, Ontario

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Embrun and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Embrun, Comtés unis de Prescott et Russell, Ontario 01/23/2026 00:35

January 23: Problems at Xplore

Xplore is having issues since 12:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Embrun, Ontario

Latest outage, problems and issue reports in Embrun and nearby locations:

  • 2ZRescue Brent Campbell (@2ZRescue) reported from Russell, Ontario

    Hey @Xplornet stop throttling. Paying $100 a month for “up” to 25 MBS LTE. NOPE. No service after 5pm to midnight and lucky to get 1.2 MBS. @CRTCeng @CRTCHearings @fanCRTCProfling

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Jboneman1973 East Coast (@Jboneman1973) reported

    @Xplornet When will the 5G network be rolled out to Maces Bay.

  • asinii_kwe asinii (@asinii_kwe) reported

    I ABSOLUTELY loathe @Xplornet - I’ve been on hold for over a half hour trying to get them to remove my banking info from their files. It’s been over two months since I cancelled my service and they’re still charging me 😡 Worst customer service. Anyways, happy Monday.

  • JohnFashionGuy JohnFashionGuy (@JohnFashionGuy) reported

    Call to @Xplornet Us: We’re not able 2 access r internet X: yeah sorry it’s been down since 4pm not sure why or when it will be back Us: oh um k?? X: anything else we can help U with Us: dude U didn’t help at all!!! Good customer service is just being polite! Silly me!

  • kevinlovestech Kevin Lloyd 🇨🇦 (@kevinlovestech) reported

    Was running an errand today, and saw an ad for a Xplornet. Promo on 50Mbps down. Considering it was 30Mbps a decade ago, that’s not much of an improvement. Hoping it’s their lowest tier. I get 600Mpbs at home.

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @ProudAFAmerican @angie_keathly Same here. I’m semi-rural 30 miles from the centre of Toronto. Crap internet via Xplornet. They have a monopoly here. Maybe 12 mg download speed on good days.

  • steigercaseih Jordan (@steigercaseih) reported

    @lisamariewilton @TELUS @SpaceXStarlink There are many in this area patiently waiting to ditch xplornet and telus hubs for Starlink. Telus released a bunch of BS stating its government policy that limits the cell spectrum to rural customers. In other words they want federal and provincial funding to help them along.

  • JohnWatersTrash 🌺Lilisaurus Wrex🦖 (@JohnWatersTrash) reported

    @DavidBe17330646 @Xplornet Yeah, when we were a customer they literally replaced the service we were on with a new radio and new clients, all while insisting it was our problem and charged us several months for service that didn't exist.

  • DavidBe17330646 David Beauchamp (@DavidBe17330646) reported

    @JohnWatersTrash @Xplornet We have signed up with space x for their new internet service, just waiting for our area to become active

  • karen_c_esau Karen Campbell Esau (@karen_c_esau) reported

    @Xplornet when will the outage by spruce grove be resolved

  • StephenWLee Stephen Lee (@StephenWLee) reported

    @landon707 @elonmusk Friends down the road from me just received there's. Waiting to see how much better it is, and if my location is suitable to receive signal. If so, I may also be leaving Xplornet.