Xplore

Xplore Outage Report in Val-d'Or, Abitibi-Témiscamingue, Québec

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

Problems in the last 24 hours in Val-d'Or, Québec

The chart below shows the number of Xplore reports we have received in the last 24 hours from users in Val-d'Or and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Xplore Outage Chart in Val-d'Or, Abitibi-Témiscamingue, Québec 04/25/2024 11:10

April 25: Problems at Xplore

Xplore is having issues since 09:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Xplore users through our website.

  1. Internet (77%)

    Internet (77%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports Near Val-d'Or, Québec

Latest outage, problems and issue reports in Val-d'Or and nearby locations:

  • LeGrandMO MO (@LeGrandMO) reported from Val-d'Or, Québec

    Une compagnie internet dont le support technique est fermé la fin de semaine. Pratique quand ils sont en panne. Bravo @Xplornet et @XplornetSupport. J'aimerais vraiment changer de compagnie mais ils sont les seuls à desservir mon coin. #pasfiable #zeroservice

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • RavelsTeen Jon Isaac (@RavelsTeen) reported

    @justin_maybe Interesting prospect. Curious as to whether this sort of model would have more luck increasing internet access to rural areas than the Province's partnership with xplornet. Then again, the residents most in need of service are also the least likely to live in a municipality.

  • drewfurn Drew (@drewfurn) reported

    @Xplornet Seriously... I’ve been on hold for 3 hours trying to get someone to check my satellite and this is what you guys post... you obviously are way way out in left field when it comes to customer service.. what is going on with your company

  • JessicaHolmes03 Jessica Holmes (@JessicaHolmes03) reported

    @Xplornet I have been reduced to privately facebook messaging the local tech because your rep refused to contact or provide contact information for him. This is beyond unacceptable. You service a large part of NB, not providing immediate action is atrocious.

  • malloveryy mal (@malloveryy) reported

    Haven't ******* about xplornet lately. It still sucks. (Ps thanks for making me unable to watch greys super great service glad I pay so much for you)

  • snue1982 Susan Fontes (@snue1982) reported

    @Xplornet Man, I wish I were "Jim". Crap service at best since taking over Silo. Constant outages, and all I get is the robotic answer of "our technicians are currently working to solve the problem"

  • ssnjagger Susan (@ssnjagger) reported

    @Xplornet when is the outage in Bradford expected to be fixed? It's been out since Thursday night!

  • ThirtyStone420 Hugh G Rekshun (@ThirtyStone420) reported

    @Xplornet @Jenn_MacDonald_ Why do you ask people to DM you? You can’t verify who you’re talking to remember TH? Or do you want the screen shots from our last discussion where all you did was give me the tech support number because of exactly that reason. “You can’t be 100% sure who you’re talking to.”

  • FrankReardon1 Frank Reardon Photos (@FrankReardon1) reported

    @Irngutaq2 It’s been up and down everywhere I think even extra slow for @Xplornet today in Iqaluit

  • fastjeff Fast Jeff (@fastjeff) reported

    @Xplornet Upgrade towers? Nah. Help the xplornet satellite customers? Nah. Lower over-usage charges? Nah. Get users more data? Nah. Build a new office that shows off profits in spite of a majority of angry customers. Yeah, do that.

  • dscseedguy Sean Dunnett (@dscseedguy) reported

    @Xplornet into a 15+hr outage of the former Silo network again. Just the type of service we've come to expect from this company. #fail