Bell Canada Outage in Cantley, Outaouais, Québec

@Bell was on call with customer service and while I was on hold so analyst can pull up my records. She just hung up on my exactly 9PM! I understand we value our business hours but you can't just drop customers calls half way through! Truly pathetic service! #BellSupport #Bell

@Lanark911 @Bell Add in terrible TV as @BellFibe is the worst. Constantly freezes when watching on demand and I need to reboot my box once a week. Call Bell and it is always “a software problem”

@Bell I moved from Vanier which has 1.5GB to Ottawa South. 50MB IF I AM LUCKY and I am paying more for a slow garbage speed.

Never liked @Bell

I am not happy. Calgary at @NHLJets is blacked out in Ottawa I subscribed to the @Bell Fibe TV sports package just so I can watch games that we cannot see live Not happy at all Why is Ottawa in the Winnipeg blackout area?

@morganArseCan @Bell Not much better service with @Rogers either... not sure why these big name companies don’t get it yet! #CustomerService

Hey @Bell ! My husband in on the phone for almost 40 minutes to cancel his mobile line. Someone talk to him in less than 1 and a half minute, but as long as he said CANCELLATION he’s on hold. What a shame. @BellCanadaWatch

@Bell_Support 'Sorry and appolgize' are the 'Thoughts and prayers' of corporate give-a-****. ...ugh. #apathy 👍

@Bell_Support my account # is 242889436 and I have been having connection issues for multiple days now where the download speed is mostly below 10, your test says it is 50, not true.

@Bell_Support Ottawa outage? By the way, you offered to let me choose music on hold. Even better, allow us to choose silence. Also, “we appreciate your patience every minute” is the worst.

You know what I miss? UK phone plans. Cheap and reliable. Trying to set one up with @Bell_Support is actually laughable. The way they treat their “preferred customers” is appalling.

@bell_support Communication and services is not leaving a good impression.... no actual answer for an eta. Or what the reason is for the outage.

@ErinDurant42 yup ... and @Bell ****** up my internet, took me 2 hours to figure out how to tether my phone to my computer and tablet, by which time my phone was down to 15%, when I finally got through to them by phone THEY CUT ME OFF

@Bell_Support been out since 12:04 pm est. Is there an eta when service is going to be back up? Working from home is not working without internet...

@kevinodotnet @Bell The capitalization might be in CSS...to show like that they must have double escaped it. Probably both are errors in rendering rather than in the db. It’s a matter of testing and caring.

@Bell_Support is there an ETA on return of FIBE service in Ottawa?

@Bell_Support Because we moved and changed our number, the offers are no longer valid. What a fail! No incentives to bring customers over - makes no sense!

@Bell_Support is the system down again ? I have no internet in Barrhaven

@Jessturr @Bell_Support After 3 different agents got disconnected midway and I had to repeat the explanation of the issue and the validation process.... finally fixed last night.

@care_hebert @dprlot @Bell_Support Yes if you dabbled with the password you would lose access when the network came back. You can always contact Bell support for a new password if you can’t find yours :)

Been with @Bell for over a decade. Also was a dealer of theirs via Source Express until its closure. Call to see if they can do anything about rate plan (even reset my contract with same devices). It's literally 1/4 my current income. More or less refusing to help or give options

@lathaparticle @Bell_Support I just got off phone with level 2. They say outage in my area (Meadowvale) and will be back up sound 2:30am. Ugh.

@Bell_Support is there an outage in Mississauga?

@Bell 2hrs 23 minutes 6 customer services reps and placed on hold for a solid 35minutes and disconnected. You make it so hard to love you.

@Bell_Support Your spam catcher is broken again. Don't tell me that it is on my end as it isn't. I received 4 spam messages in a row. Please fix.

@Rogers & @RogersHelps 2 hrs today, 2 hrs last Friday on the phone w/6 agents from Customer service & Rogers preferred prgm. 6 emails. A dozen text msgs.AND still no phone, still not on the correct plan. Why did I leave @Bell again????

@Bell_Support I feel the only way that I can get my issue resolved is taking to the CEO and petitioning the monopoly that Bell has with the public. I have called and spoken with someone at bell support 10 times, had 4 tech people sent out over a 2 month time period and still no resolve.

@Bell_Support do you do cold calling? Just had someone call with an ‘offer’ told them I already have bell. Didn’t make sense they’d call existing customers. Is it a scam? He was quite rude

@Bell_Support land line has been down for >24hrs and therefore I have no internet either. Told this is a problem in the area but still no promises it will be fixed until 10pm May 12. When ppl work and do school at home how is this an appropriate timeline

@Bell_Support I have tried 10 times it did not help.