Bell Canada Outage in Ottawa, Ontario

@Bell was on call with customer service and while I was on hold so analyst can pull up my records. She just hung up on my exactly 9PM! I understand we value our business hours but you can't just drop customers calls half way through! Truly pathetic service! #BellSupport #Bell

@Lanark911 @Bell Add in terrible TV as @BellFibe is the worst. Constantly freezes when watching on demand and I need to reboot my box once a week. Call Bell and it is always “a software problem”

@Bell I moved from Vanier which has 1.5GB to Ottawa South. 50MB IF I AM LUCKY and I am paying more for a slow garbage speed.

Never liked @Bell

I am not happy. Calgary at @NHLJets is blacked out in Ottawa I subscribed to the @Bell Fibe TV sports package just so I can watch games that we cannot see live Not happy at all Why is Ottawa in the Winnipeg blackout area?

@morganArseCan @Bell Not much better service with @Rogers either... not sure why these big name companies don’t get it yet! #CustomerService

Hey @Bell ! My husband in on the phone for almost 40 minutes to cancel his mobile line. Someone talk to him in less than 1 and a half minute, but as long as he said CANCELLATION he’s on hold. What a shame. @BellCanadaWatch

@Bell_Support 'Sorry and appolgize' are the 'Thoughts and prayers' of corporate give-a-****. ...ugh. #apathy 👍

@Bell_Support my account # is 242889436 and I have been having connection issues for multiple days now where the download speed is mostly below 10, your test says it is 50, not true.

@Bell_Support Ottawa outage? By the way, you offered to let me choose music on hold. Even better, allow us to choose silence. Also, “we appreciate your patience every minute” is the worst.

You know what I miss? UK phone plans. Cheap and reliable. Trying to set one up with @Bell_Support is actually laughable. The way they treat their “preferred customers” is appalling.

@bell_support Communication and services is not leaving a good impression.... no actual answer for an eta. Or what the reason is for the outage.

@ErinDurant42 yup ... and @Bell ****** up my internet, took me 2 hours to figure out how to tether my phone to my computer and tablet, by which time my phone was down to 15%, when I finally got through to them by phone THEY CUT ME OFF

@Bell_Support been out since 12:04 pm est. Is there an eta when service is going to be back up? Working from home is not working without internet...

@kevinodotnet @Bell The capitalization might be in CSS...to show like that they must have double escaped it. Probably both are errors in rendering rather than in the db. It’s a matter of testing and caring.

@Bell_Support is there an ETA on return of FIBE service in Ottawa?

@Bell_Support Because we moved and changed our number, the offers are no longer valid. What a fail! No incentives to bring customers over - makes no sense!

@Bell_Support is the system down again ? I have no internet in Barrhaven

@Jessturr @Bell_Support After 3 different agents got disconnected midway and I had to repeat the explanation of the issue and the validation process.... finally fixed last night.

@care_hebert @dprlot @Bell_Support Yes if you dabbled with the password you would lose access when the network came back. You can always contact Bell support for a new password if you can’t find yours :)

@Bell_Support you need to hire more competent people and ones who do their job right. 3 hrs on the phone and now being told they can’t help me and being transferred again. #fail #doyourjob

.@Bell_Support I was on a call with Jess and she hung up on me because I was demanding a resolution to my PVR Receiver issue, which is on warranty with you. Please help me with this. 15+ year customer.

How convenient @Bell fibe would go down

Hey, @Bell_Support: I was on hold for 54 minutes, then hung up on. A second 30 min call made a repair appointment for today 9-5, and I just got a text saying the work is done when no one came. If you’re wondering why people don’t like your company, this is why. You’re awful. 👎

Hey @Rogers , convince me why I should switch to your internet service from @Bell . My current provider is not doing anything to keep my business and all I really want is reliable service that doesn't drop constantly and a fair price. #toomuchtoask

@beermedani @Bell @BellMediaPR from what I can see this has been an active issue to not solve for over 3 months as I can attest it’s never been working on my PlayStation. But they don’t care about who they do and don’t reach. Clearly they’re just gonna keep taking the money.

@Bell_Support I am unable to send or receive calls. The support section of your website says to call re difficulties. This is impossible because I am unable to send or receive calls

@Bell my phone calls won’t go through. Sending or receiving. Your help line says to call in case of difficulties, but ironically that is my problem

Hey @Bell, I've been getting Bell correspondence on my address that is supposed to be for someone else. A few months ago, an employee came to install internet for someone else and we told him it was the wrong address. It seems like it was never fixed and now we're stuck with this

@Bell_Support my wifi has been out since about 4am. I have been told by 310-bell tech that the outage will last until 11pm tonight. Is this accurate? How widespread is this?