Bell Canada Outage Report in Ottawa, Ontario

@Bell_Support I did and got no answers. I am I the military and posted and they are saying they can't help with a termination fee . When I don't have a choice to move

@MarnaNightingal @frpaul1 @MoggyBee @ErikWdV @MichaelSuddard @cfulgham @ladybugspicnic @cmckenney @JLeiper @Bell @Bell_Support @ncfottawa The same is true of various other service & delivery companies As much as they will apologize when you call them on it, couriers in particular, clearly rely on breaking the law Probably not explicit policy, but I imagine it's baked into their "deliver quick at all costs" ethos

@StephenBlais @Bell Still dealing with hole from last year that I have to fix

It’s now been an hour dealing with @Bell_Support. I’ve spoken to one agent then transferred to “level 2” only to explain my issue again and be told I’ll need to speak to a different “level 2” rep. Been on hold for 36 minutes. Oh and I have to be at the airport in 4 hours.

@Bell_Support is internet down in Ottawa

It’s time @Bell works on their customer service 4 and a half hours on a call with them for them to not solve my problem. #bellfibetv #bell4k

@mhbvickers @MoggyBee @cfulgham @MarnaNightingal @ladybugspicnic @cmckenney @frpaul1 @JLeiper @Bell Never DMd and no reply from @Bell_Support anything from me. I bet it was a mere copy and paste Twitter reply to make it look like @bell publicly cares.

@Bell_Support You have done nothing to help us. Answer my DMs or call my roommate. This is extremely frustrating.

@Bell after 14 minutes on a phone call on hold I was disconnected. Please contact me when you're ready, to cancel my services. In the meantime, please don't bill me. Thanks

@Bell_Support still waiting for you to fix my lawn

@MichaelSuddard @Bell_Support @ottawacity @OttawaBylaw @Bell @OttawaPolice I suspect things only happened this time because @cmckenney came upon this as it was going down, and because the @Bell employee called the cops on the #ottbike folks.

@CraveCanada @Bell uh, guys, it's not live... Send help.

@Scott_Alain @alexthepuffin @Bell Glad to be part of your non-@Bell service team Scott. I'm adding this to my list of why I refuse to use @Bell_Support products (the other being cut wire left behind every time they do work on a nearby utility box).

@frpaul1 @MarnaNightingal @MoggyBee @ErikWdV @mhbvickers @cfulgham @ladybugspicnic @cmckenney @JLeiper @Bell @Bell_Support @ncfottawa I say we report every single one of them. I'd like to encourage more tows like Toronto does. Toronto towed a constant FedEx scofflaw. So ticket plus tow plus impound plus customer refunds for missing delivery deadlines equals mucho buckos.

@Bell_Support yes I already did and no help.They say someone from the back office will get ahold of me in about 10 days

Sad that my @Bell_Support appointment (to fix the serice which has been about since Monday) got cancelled tonight. Won’t be able to watch the @Raptors #WeTheNorh

@Bell_Support @MoggyBee Oh look another @Bell_Support copy & Paste response. They really don't care about their customer's safety at all. 2 replies from Twitter team, lies from their employees and yelling at City Councilors. Great customer service.

@Bell also thanks for charging me for my internet during the black out in Ottawa Sept 2018! And being rude to me on the phone when I asked to be credit for the days without service! I’m so glad I’m a 20 year customer! Oh and let’s not forget the round the minuet charge ups!

@Bell_Support @ottawacity Councillor reporting in as @OttawaPolice are visiting your idiot employees parked for a second day in the bike lane I front of city hall. Seen reports that another city Councilor got rudely talked to when she asked them to move.

@mhbvickers @k8thek8 @ladybugspicnic @cfulgham @MarnaNightingal @cmckenney @frpaul1 @JLeiper @Bell I didn't DM them. I replied with their request for locations and obvious other nearby issues they are running into publicly.

@gillesallainGD @Bell @DeniseC41643393 try exploranet, their service people are independant.

@Rogers . I spent 45 mins with retentions yesterday, was about to close a deal then they hung up on me. Nobody called back. I called again, the new retentions agent just mansplained why I couldn't have the deal I was about to close with the first agent. Today I woke up an @Bell customer.

@S2catz @Bell_Support @RogersHelps They are all terrible 😟

@Rogers . Upside, because it IS a huge hassle to quit you, @Bell offered a deal with more service I wanted for about half the price for 2 years. They were VERY understanding. I felt valued, not talked down to.

I have been trying to sign up for one service with @Bell_Support for the last 1 hour and CSR keeps on upselling. I just want one thing. I know what I want. No, I don’t need anything else. Yes, I am sure.

@Bell_Support Today is the 3rd attempt by Bell to get internet in my apartment. And another screwup! Fibre, no copper, no show, now fiber, oops copper! Help! 12 hours wasted with no resolution!

@Bell_Support Please cancel the order. Posting it here again as proof that I've requested to cancel my order as I don't trust to get a good service from your support folks. Do not send any equipment [which you anyway didn't] and create more issues. Thanks!

@Bell @Bell_Support What's the timeline for upgrading your lines in the L5N area? My Rogers is down again but I can't get rid of them since your service speeds don't go above 100Mbps in my area. Help a frustrated guy out!

@Bell_Support Done. Let's see if you wish to help/respond.

Hey @Bell your customer service is atrocious! I've been paying $5 a month for a receiver I return in Jan. Multiple emails, online chats and phone calls have resulted in nothing. You're about to lose a longtime customer over $5!