Cogeco Outage Report in Acton, Ontario

@cogecohelps Hi Sandra, If u could please DM me w/ the best # to call. I was able to connect Cogeco, the problem was half addressed. W/ a Technician coming in on Thurs; when in this case is late&very urgent. I shouldn't be spending 3+ hours on my day off considering I'm an RN in a busy ICU.

@cogeco Just spent 1 hour trying to get ahold of Technical Support. When connected he was not able to locate the Account Info for 30 mins. Provided every Personal Info and Modem Info, only to be hung up on. Absolutely disgusting and beyond unprofessional !!!!

@farmgateguy @cogeco Why is the Cogeco TiVo app not working??? My credentials are correct but cannot log in

@cogeco it amazes me that you can get through to sales within seconds but end up on hold to cancel one of three services. Your website for self serve Epico premium internet has been down for days. It seems easier to switch to @Bell?

@cogecohelps ever since we switched to cogeco we get the best intermittent service that just disconnects completely for no reason. It's super. Love it.

@cogeco @cogecohelps It is utterly frustrating to have internet issues in Milton - Beaty Neighbourhood, EVERY SINGLE DAY!!! So difficult to be able to work like this. We tried all, restarts, etc. No Solutions

@cogeco what’s going on today???? I can’t work. Unstable internet. On and off all morning!

@startca something is going on with your lines through @cogeco many people complaining about service coming and going

There is a reported internet issue along Steeles Avenue. Cogeco says it could last up to two hours as the technician works to solve the problem.

@cogeco That’s good advice but not everyone has a Smart TV. It’s a backward way to go about it. Much better if Cogeco fixes the problem at its source.

@cogeco our internet signal is very weak,L9T 6C1,is there a probkem in the area

@cogeco lost signal on tv channels,is there a problem in milton

@cogeco Wtf is going on biggest ppv of year trying to purchase and its unavailable. I WANT A CREDIT ON MY ACCOUNT NOT HAPPY

@cogeco If you’re keeping track, your new @Tivo interface is awful. Recommend returning to previous.

@cogeco I have now wasted 2 evenings waiting for a technician to not show up. At least on Tuesday I got a phone call to cancel at the last minute.

@cogecohelps At least you have a tv with working cable to watch the Leaf game! My HD channels including on demand stopped working last Thursday night. After a VERY long weekend a tech arrived and was able to fix problem , now ANOTHER 5 business days! Hating cogeco!

No internet @cogeco - issue persists after a reboot. L3B 4W4

@cogecohelps does cogeco allow the use of third party modems? What do I do if mine is broken?

@SWIFT_Broadband @DufferinCounty @cogeco How do I get SWIFT Broadband at my home? I've been following this initiative for literally YEARS now and there is still no service (or ETA) for my area.

@cogeco is the “worst” internet provider, was force to switch to this company because of my location, 9/10 days it doesn’t work, do not recommend it to anyone. we have there highest performance internet speed pkg. we have to constantly call them to fix it. worst provider exp.

I’m confused. I’m paying @Cogeco $81 per month including tax for 120Mbps download. And @Bell just sent me an offer of 15Mbps download on Fibe for $85. Is #Bell nuts thinking this is a good plan? Am I missing something? That seems like a lot for a very slow connection. #Internet

@OakvilleChamber @cogeco @GlenAbbeyGC Your door to door salesperson was unprofessional and would not leave my door when I said I was not interested in your service. Thanks, but after seeing that, I'll stick with Bell. Way too pushy

@cogecohelps @cogeco My mother spoke with 3 reps and none of them were able to fix the issue and claimed there was no issue. I called in and I ensured it was fixed. Finally, a rep that knew how to do their job. Issue now resolved.

@cogecohelps since my phone ,internet and TV are all cogeco, does your customer service think its a game when I call and they reset the modem ending the conversation WITHOUT fixing the issue. worst customer service ever!

@cogecohelps Cogeco support is like pulling fking teeth. They are one of two things: 1/ Incompetent Or 2/ Taking advantage of my elderly mother. They didn’t give her the package she signed up for (their promo), charged her more than the promo and gave her less services.

@cogecohelps I am infuriated that my internet speed has plummeted and I'm sure I won't be reimbursed for service that Cogeco is not holding their end of the bargain up on. Guess what, no support to contact.