Cogeco Outage in Milton, Halton, Ontario

@cogecohelps Hi, we went to the cogeco store today to switch over to Epico. Came home to no internet. Is this usual? Not having much help from the CS rep on the phone. Is there another route to take?

@cogecohelps Hi Sandra, If u could please DM me w/ the best # to call. I was able to connect Cogeco, the problem was half addressed. W/ a Technician coming in on Thurs; when in this case is late&very urgent. I shouldn't be spending 3+ hours on my day off considering I'm an RN in a busy ICU.

@cogeco Just spent 1 hour trying to get ahold of Technical Support. When connected he was not able to locate the Account Info for 30 mins. Provided every Personal Info and Modem Info, only to be hung up on. Absolutely disgusting and beyond unprofessional !!!!

@cogeco Just a heads up after the storm. Tree has taken out lines in my neighbours backyard and tore down our cable line for TV and Internet. PM for address as I know your phone line is very busy (to be expected)

@farmgateguy @cogeco Why is the Cogeco TiVo app not working??? My credentials are correct but cannot log in

@cogeco Why is my internet down?

@cogecohelps @cogeco Yes still problems. Tech support says it will take up to 2 weeks to rectify.

Who else is having trouble with @cogeco in Burlington

@AbigailEsman Your whole message is off because Canadians can’t choose Cogeco unless we live in their area. You just don’t know anything about our cable service but you tweet giving Canadians advice and then still think you are right. The problem with Americans hubris is far deeper than Fox

@cogeco super slow speeds… paying for 1 gig- Speedtest shows 58.94 mbps.

@cogeco @cogecohelps TV & net down since 11:30 am. in Aldershot. ETA when service is back? #cogeco

@cogecohelps west Oakville is out yet again. Using our Bell wifi back up which we needed since there is always issues with cogeco wifi, but wondering when cogeco will be back so we can watch cable tv again??

There seems to be an outage @cogeco in North oakville area at Eighth line and Dundas. Any ideas how long this will last?

@MorrisDCosta @Bell We have Cogeco. Left Bell after too many problems

@cogecohelps Cogeco Internet service seems to have been restored as of 6:33pm on Tue Aug 10 However I am not getting the Gigabit bandwidth performance I am paying for. Are there additional issues that are being addressed?

@cogecohelps @cogeco Don’t thank me fix our internet! You tell me to do but you have no dm icon!

@cogeco what the hell are you guys doing, our internet’s down and when I call customer service it says “welcome to URL Adam’s 31 “ and then dead air for 20 minutes? Why is your internet constantly going out when we have the fastest modem you have

@cogeco it amazes me that you can get through to sales within seconds but end up on hold to cancel one of three services. Your website for self serve Epico premium internet has been down for days. It seems easier to switch to @Bell?

@Execulink @cogecohelps @cogeco My biggest question is why Execulink relies on Cogeco owned lines? 2nd question is why Cogeco doesn't inform Execulink when there is a service outage? We were troubleshooting a long list of reasons for outage that would have been known if Cogeco let Execulink know about outage!

@cogecohelps Our Execulink Internet service out since approximately 4pm. At 10pm called in to @Execulink and they say they have no reported issues on their end and suspect a @cogeco line issue that hasn't been reported to them by Cogeco. Is there any info you can provide? #BurlON

@cogeco Fix your ****. My internet is down... AGAIN....

@cogeco I'd like to enjoy the outdoors but I seem to spend my free time dealing with your horrible components and wait times. Tivo junk, modem junk now epico box don't work. 3 hours on phone to switch to epico, 2 hours with techs and a few more on line and in person. Total fail

@cogeco I am trying to cancel my internet service because it’s unreliable and you have me on hold for 30 minutes!! Such a bad customer experience.

@cogeco hi I dropped off my equipment last week to Canada Post office to be returned but only tracking info shows logged in at post office and “unexpected delay” under delivery date. I’ve initiated a service ticket but not heard anything. Can you help?

A few coyotes around my place I’m tired I wanted to light a fire but my dogs and are staying in I’m lighting the propane fireplace I reconfigured my internet with my equipment it shoots out to the outside to my bunkie I repeat it there. The garbage cogeco gave me is gone!

@cogeco hire tech support that understands MB is to Terabyte honest to god wtf did you hire? She said she was new I told her my speed speed is 1 terabyte but I’m only getting 15 mb. Didn’t understand.

Anyone else having internet problems in Burlington? #cogeco

@cogeco epico was the worst thing you guys have ever rolled out. Really regretting ever switching from TiVO. Please allow the option to switch over #NeverWorks #NotWorthIt #AbsoluteGarbage

@cogeco they sent me pods which I pay for to extend my wifi. The fine print is that they will monitor my internet and adjust the bandwidth accordingly. I want the 1 terabyte I pay for not 55 mb download I’m constantly get messages from my smart home internet down now restored.

@cogecohelps It is utterly stupid. Your internet is down so you can't look it up. You give your pin an address with postal code. It is the most ridiculous policy I have ever experienced. By the way, I have called you five times and still have the same problem. I am at my limit with Cogeco.