Is Cogeco having an outage in Kingston, Ontario?

@cogeco we still don’t have internet service. It has been off since last night

@cogecohelps My point is that certain events are not broadcast on TV, instead they are only available through TSN Go. It’s not like the price to subscribe through Cogeco is less than providers who offer the service.

@caitlinfralick @cogeco If I cancel the phone, will pay the same each month due to loss of discount for bundling. If I cancel everything, have to pay cancellation fees.

@rubeseatsinfo @cogeco No one at the company seems to care enough to see the issue through. You can’t speak to a supervisor. But if I cancel, I’ll have to pay $$$.

@cogecohelps my e-mail is being weird. I went 4 days unable to access. Came back this morning, it's down again. Cannot even access it on the cogeco site. What gives. I am in Kingston.

You have told me to DM you and still no response of a quicker time @cogecohelps you don’t help and don’t care #cogeco. The best is you say for her to phone you. Her phone doesn’t work knuckleheads. She can’t call you

@hc2dotca @cogeco @cogecohelps Don’t hold your breath! 3 months with no phone service. I am starting to like my weekly phone calls.

Is Cogeco internet down?

It will take 13 days for a Cogeco technician to come fix our internet? Last month it took 11 days. Are you feeling ok @cogecohelps ? Are trying to push people to use a different provider? #ygk

@hc2dotca @cogeco 3 months and approximately a dozen phone calls and still no phone service! So incredibly frustrated.

Is cogeco in Kingston down?!

Is cogeco in Kingston down??

@MIHomeYGK @cogecohelps Yes poor Joelle but a standard msg like that would have been good from Cogeco themselves rather than conflicting messages.

So I have a friend @jawkneedee who had their cable cut by @RegionofHalton fixing a water main. Then @cogecohelps trys a temporary fix but that fails. They were supposed to come back and fix it today, but now won’t for another 6 DAYS!!! Thats almost 2 weeks without service @cogeco

@cogeco instead of new trucks why don’t you get a better TiVo service. I’m so sick of paying for a service that gets screwed up half the time.

@cogeco NOT thrilled right now with your “service” 😡

Still no phone service after 6 weeks for my parents in Windsor. Thanks @cogeco

call #Cogeco customer service... wait on hold for 10 mins. get through. Agent Nancy says her computer is frozen, sorry, pls hold and I'll transfer you to another agent. She puts me back in cue and holding interminably again! Not cool.

Still there. I called this morning to be told because it’s winter season now they can’t send anyone out until April. So if the condo Corp wants they can cut it down. Cogeco is quick to take your money but to get any type of service they move like snails.

Cogeco sucks the big one. I called over 2 weeks ago to have a temporary wire that they strung up without my knowledge back in December after we had already cancelled our services with them, they gave me a date of January 16th, low and behold the 16th has come and gone the wire

What we need here @cogeco @cogecohelps is someone to take some ownership over the situation and actually HELP US. Do you understand that you will be directly responsible for someone losing their job if my mom gets fired for not being able to work for FIVE DAYS!

@cogecohelps I know you won't help me because Cogeco wants to hold my money as long as possible. I've dealt with 3 agents: ID 2685 who did absolutely nothing for me 2 weeks ago; another agent that dropped my call before I got her number; and ID 4191.

@cogecohelps @Tdot_jaysfan Cogeco is a joke... awful customer service !!!! I also want the TSN app back!