Cogeco Outage in Kingston, Ontario

@cogecohelps #cogeco internet and cable TV down in west end of Kingston #ygk #Kingston

@cogeco we still don’t have internet service. It has been off since last night

@cogecohelps My point is that certain events are not broadcast on TV, instead they are only available through TSN Go. It’s not like the price to subscribe through Cogeco is less than providers who offer the service.

@caitlinfralick @cogeco If I cancel the phone, will pay the same each month due to loss of discount for bundling. If I cancel everything, have to pay cancellation fees.

@rubeseatsinfo @cogeco No one at the company seems to care enough to see the issue through. You can’t speak to a supervisor. But if I cancel, I’ll have to pay $$$.

@cogecohelps my e-mail is being weird. I went 4 days unable to access. Came back this morning, it's down again. Cannot even access it on the cogeco site. What gives. I am in Kingston.

You have told me to DM you and still no response of a quicker time @cogecohelps you don’t help and don’t care #cogeco. The best is you say for her to phone you. Her phone doesn’t work knuckleheads. She can’t call you

@hc2dotca @cogeco @cogecohelps Don’t hold your breath! 3 months with no phone service. I am starting to like my weekly phone calls.

Is Cogeco internet down?

It will take 13 days for a Cogeco technician to come fix our internet? Last month it took 11 days. Are you feeling ok @cogecohelps ? Are trying to push people to use a different provider? #ygk

@hc2dotca @cogeco 3 months and approximately a dozen phone calls and still no phone service! So incredibly frustrated.

Is cogeco in Kingston down?!

Is cogeco in Kingston down??

@MIHomeYGK @cogecohelps Yes poor Joelle but a standard msg like that would have been good from Cogeco themselves rather than conflicting messages.

My Internet is down again. What's going on #cogeco

@cogeco has DOG SHIT for internet service!!! Get it together!! You had one job!!!!!

@cogecohelps Getting outside so I can stop watching crap cogeco

Thanks @cogecohelps for having good tech support on a Sunday (not being sarcastic). Quick call and my issue was resolved. @cogeco this why I stay through the good and bad times.

@cogeco The new TiVo programming guide is very problematic and badly designed. I’ve had to reset my box 7 times, slower response, arrow keys on remote do nothing. Used to be able to exit TiVo using the TiVo button, but can’t now. Please fix or bring the old one back. #Cogeco

@cogeco @cogecohelps you guys have literally been screwing over thousands of customers with your outdated service, start providing your customers with fibre to the house we dont live in the 90s anymore basic coax lines is not high speed

@cogeco @cogecohelps you guys have literally been screwing over hundreds of customers with your outdated service, start providing your customers with fibre to the house we dont live in the 90s anymore basic coax lines is not high speed

@TheSpec @Mattatthespec I bet cable bills are more expensive than some utility bills and I never see ppl complaining about Rogers or Cogeco $$

@cogecohelps As requested Ryan I sent my address and also talk to Karine in your technical department who told me to go ahead and cut it and that then they would have to send someone great customer service and cogeco Wonders why they’re losing customers

LMFAO @cogeco I just called one of your tech support agents and asked for @bell phone numbers and they gave it to me. I guess your agents realize that your service sucks that bad that they would help me find better service @Bell_Support @cogecohelps