Is Cogeco having an outage in Kingston, Ontario?

Laura Carter (@laura_carter) reported 24 days ago from Kingston, Ontario

@caitlinfralick @cogeco If I cancel the phone, will pay the same each month due to loss of discount for bundling. If I cancel everything, have to pay cancellation fees.

Laura Carter (@laura_carter) reported 24 days ago from Kingston, Ontario

@rubeseatsinfo @cogeco No one at the company seems to care enough to see the issue through. You can’t speak to a supervisor. But if I cancel, I’ll have to pay $$$.

S. J. Coates Images (@sjcoatesimages) reported one month ago from Kingston, Ontario

@cogecohelps my e-mail is being weird. I went 4 days unable to access. Came back this morning, it's down again. Cannot even access it on the cogeco site. What gives. I am in Kingston.

James Mastorakos (@jmastorakos13) reported one month ago from Kingston, Ontario

You have told me to DM you and still no response of a quicker time @cogecohelps you don’t help and don’t care #cogeco. The best is you say for her to phone you. Her phone doesn’t work knuckleheads. She can’t call you

Laura Carter (@laura_carter) reported one month ago from Fairmount, Ontario

@hc2dotca @cogeco @cogecohelps Don’t hold your breath! 3 months with no phone service. I am starting to like my weekly phone calls.

Diana Davis Duerkop (@gobble1181) reported one month ago from Fairmount, Ontario

Is Cogeco internet down?

Raven Sherbert (@ravensherbert) reported one month ago from Fairmount, Ontario

It will take 13 days for a Cogeco technician to come fix our internet? Last month it took 11 days. Are you feeling ok @cogecohelps ? Are trying to push people to use a different provider? #ygk

Laura Carter (@laura_carter) reported 2 months ago from Kingston, Ontario

@hc2dotca @cogeco 3 months and approximately a dozen phone calls and still no phone service! So incredibly frustrated.

Diana Davis Duerkop (@gobble1181) reported 2 months ago from Kingston, Ontario

Is cogeco in Kingston down?!

Diana Davis Duerkop (@gobble1181) reported 2 months ago from Kingston, Ontario

Is cogeco in Kingston down??

Kevin Brushett (@KTBrushett) reported 2 months ago from Kingston, Ontario

@MIHomeYGK @cogecohelps Yes poor Joelle but a standard msg like that would have been good from Cogeco themselves rather than conflicting messages.

Melody (@meloknott) reported 3 months ago from Kingston, Ontario

When did Cogeco’s service, customer service and overall value go down so badly? Busy signal when you call? Overall wait times 45 mins? Can’t get an actual local cogeco channel that should be included? Yikes?! @cogecohelps (not)

Maryann (@maryannangelina) reported 3 months ago from Kingston, Ontario

@cogecohelps do you guys help with the cogeco app? I set up streaming from the TiVo and it won’t let me watch on my iPad, it’s a new problem because I had no issues before. I’m in my home, using the same wifi..but it still won’t work..help!

Pat Grew (@PatGrew) reported 4 months ago from Kingston, Ontario

@cogeco TSN4 showing interrupted service. #CavsGame

Glenn Buckholtz (@gbuckholtz) reported 4 months ago from Kingston, Ontario

@cogeco How do I cancel my cable television service? I haven't been able to successfully contact anyone by phone and it has been out for a week. Seems like you aren't interested in having me as a customer.

Keith McWhirter (@KeithMcWhirter) reported 4 months ago from Kingston, Ontario

Pro tip: When you’re driving a @cogeco company vehicle, you should not: - weave into traffic - cut off drivers - not signal ... in the fog! @MIHomeYGK #ygk

Laura Carter (@laura_carter) reported 4 months ago from Kingston, Ontario

@evilplasticfork @QueenAhmedala @cogeco @cogecohelps Phone support was helpful but unable to resolve issue. Need a tech to come back.

Laura Carter (@laura_carter) reported 4 months ago from Kingston, Ontario

Day 1 with @Cogeco and internet speed is abysmal. Bell was expensive but at least it worked! Is this a more wide-spread problem than just me? #ygk @cogecohelps

🏒🥅 Mike (@MikeEx80) reported 2 hours ago

@kevsterguy77 That sounds like a Cogeco problem as well...If so, the Rogers one will be fixed LONG before the Cogeco one...

Troy Pollard (@TroyPollard96) reported 4 hours ago

@cogeco Been on the phone for over 2 hours. Gotten hung up on twice now. Great customer service

Tarra Phillips (@tarra_phillips) reported 5 hours ago

@cogeco worst customer service experience ever! Two days of calling, long wait times and still no resolution . Left another provider for cogeco and was happy. Not anymore!

Sarah Ledda (@SarahLedda) reported 6 hours ago

@cogeco please answer your phones in a more timely manner! I have had internet issues for months and can’t wait on phone for an hour! I need to get a repair scheduled. #frustrated

Linda (@adeezhours) reported 7 hours ago

@cogeco You care more about people getting their bill paid instead of providing good service.

Tim (@timlindsay003) reported 7 hours ago

@cogecohelps Just called back again per your instructions and continue to wait on hold for over half an hour. How much time needs to be wasted before Cogeco finally address this issue?

J. Pickles 🇨🇦☠️ (@SuperCdn) reported 8 hours ago

@cogeco What’s up? Cables down again in south west Windsor again. This sure is happening a lot. You wonder why you’re losing customers, high costs, poor service.

cathy (@boymomcathy) reported 10 hours ago

@ShannonBertran9 @cogeco Worst customer service ever!

Maria Gam (@riathinks) reported 11 hours ago

How hard is it to move your service? Impossible! Moving transfers me to Technical, who wants to transfer me vack to Moving! #didicallbell @cogeco @cogecohelps Not!

Matt Milne (@M_Milne31) reported 13 hours ago

@cogeco @cogecohelps over an hour wait time to speak with someone...I’m on my third tv box in six months and it still doesn’t work...Customer service not willing to appease #terrible. Hello @bell