Cogeco Outage in Trenton, Hastings County, Ontario

@cogeco @cogecohelps hire me 2 conduct corporate service training. As per usual, agents give shallow excuses 4 erroneous billing w/ the insinuation of blame (me) AND cut me off every time I try 2 speak. Was stuck with "Melissa" today. -tve attitude as soon as she answered phone.

Well, be that as it may, I would hope that Cogeco programming is working towards a resolution as this is unacceptable in this day and age. Your competitors seem to have an HD choice for their loyal customers.

@cogecohelps Is there a channel with a burning fireplace and or Christmas music channel..A loyal Cogeco customer...

Anyone else in #Belleville without @Cogeco service? Neighbor down the road is fine, but we’re out totally. No phone, internet or tv.

@cogeco @_NickCleveland It might be a good idea to post outage notifications to Social Media accounts (that folks are more likely to see than a website page when things are down).

@cogeco Just spoke with Tim in your customer service department. He was polite and personable. He deserves a raise.

.@cogeco Oakville. Please sort out the disconnect between stores & head office. What rep in store sold me is not what I got. After 3 long calls I get "sorry for the confusion". Not fair to your customers - not fair to your support staff. Happens far too often. #cutthecable #cable

Absolute disgust doesnt even explain customer support w/ #Cogeco. Theres an open MRO for my node since Thurs & there is no priority to fix the issue. Here I am dealing w/ atrocious service but since its not an "outage" it seems to be treated with lower priority. @cogecohelps

@cogeco Maybe its time to teach your reps NOT TO LIE to people and make FALSE PROMISES. the billing supervisor dosent give a damn. Going into week 2 of no internet and TV. Good job Cogeco. Great welcome back I must say 👍👏

@cogecohelps I use my iPad to keep up to date on tv programs.I use the apps, Global Go, CTV Go, City TV to catch up on missed programs. These apps require sign in to my Cogeco access. Of these only Global displays ‘Cogeco’ as an option. Please permit access to CTV & CITY TV.

@tombroen @cogeco @BellFibe I dont think so... They are rolling out new iptv service supposedly by mid 2019.... If you wait they will likely be an option

@JohnFurrToronto @cogeco @BellFibe Yes it’s interesting because when you go to the CTV app it will allow you to sign in with every other cable company in the country except Cogeco. Suggest a certain amount of contempt for their customers imho 😐

@tombroen @cogeco @BellFibe yeah you're stuck with only DSL service. I know you can get Vmedia and I believe Zazeen with distributel using DSL. They use the same backbone/infrastruture as everyone else

@JohnFurrToronto @cogeco @BellFibe A friend of mine knows someone I’m not sure what the company is but the thing about Cogeco I hate is that they’re charging cable prices but they’re streaming service is terrible with hardly anything available. And if you live in lower Hamilton you can’t get Bell or Rogers