Fido Outage in York, Ontario

@BruinsSandi @Fidomobile @FidoSolutions You got to be kidding Sandi. Fido sucks

@Fidomobile 5) How can you expect me to pay CA$180 for something that’s actually worth CA$5? Pathetic service! Please update the charges as soon as possible or I will have no option other than filing a consumer complaint.

@Fidomobile 4) I reached out to customer support specialists multiple times over the past two days and asked them to update the charges from $180 to $5 and they simply said they can’t do it.

@Fidomobile 1) Your customer care specialists are failing to fix a billing error since the last two days. Pathetic! Full post in the thread.

@Fidomobile @FidoSolutions I just got a notification that I have used 100% of my monthly 10GB but that is impossible because my plan restarts every 27th of the month. Can’t help but feel like this is a ploy to get me to upgrade to 30GB for more money 😒

Horribe @Fidomobile , unbelievable bad customer service #Fido

@Fidomobile is the worst phone company in Canada! Horrible with loyal customers! What are some good phone companies out there?!

@Fidomobile internet outage? Mine just dropped…

Come on @Fidomobile Get Your S**t Together!! Your website especially the “Fido trades” area of your website is crap and your “Customer Support Specialists” don’t know their butts from a hole in the ground! This is no way to treat long time loyal customers!

@Fidomobile u getting issues with civerage around east york toronto rn?

@Fidomobile I am trying to change my mobile plan. I went to your store today and they referred me to talk to the customer service. And customer service is offering me the same plan that I can see in the website. I am not happy with you anymore. What should I do? 😤😤

@Fidomobile Managed to replace it. Hope it'll help.

@Fidomobile What about the current customer? Can I get this deal?

@Fidomobile What about the old customer? 😔

Spoke to three customer representatives of @Fidomobile and they all told me three different things. For someone who's been patient for over 5 years, I believe I had enough. Don't even try asking me to send you a DM. Check your @FidoSolutions DM and go over it yourselves.

@Fidomobile Hello! I've lost my home wifi internet connectivity and your website chatbot says there's an outage in my area - M4T 1K1. Would you be able to give an estimate on when it'll be resolved? Thanks!

@bitchonarrival @FidoSolutions @Fidomobile Poor Connection I guess it's right for me at this moment key word there is "POOR" it's a PANDEMICA still 🤪

Anyone else Internet is down now 🤬 downtown toronto ? I Use Fido internet and everything BLANK OUT, NOT LOADING, MOVIE DONE, PORN NOT SHOWING ahhhhh @FidoSolutions @Fidomobile 😭😢🥺

@Fidomobile I've been on hold with your customer care for 2 hours now. What on earth?

Hey @Fidomobile , do you have any idea how many client calls I missed during your all day outage? Cuz I don’t.

All the folks @Fidomobile customer service have been amazing to talk to, super friendly and helpful. But holy hell, when you leave a mobile company and then come back to that company it causes some weird problems.

@Fidomobile I am having a horrible experience ordering a plan with phone from fido. I have been your customer for more than 4 years and this is not the service I deserve.

@Fidomobile is literally the most disrespectful phone company. After waiting on hold for 45 minutes, they had the nerve to hang up the phone call on me after saying hi.

To my surprise, the account was cancelled instead of moving it even after sending me the new service agreement. Standing ovation to such service @Fidomobile

@Fidomobile i had made a simple request of moving my internet from one address to another and its been 4 days and i am still without internet even after getting the confirmation. 10hrs on the call in total with your customer support, tech support, supervisors and yet no progress

@Fidomobile is your home internet service down in Aurora ON? No service for last hour.

Why has @Fidomobile @FidoSolutions network been so slow the last few days? My data has been so slow and doesn’t even connect.

@PatWhite1984 @Fidomobile I've switched my phone to use GSM only and it seems to work, but it's slow. Hope they resolve this soon.

@Fidomobile Fix your mobile app and for God’s sake, do some compatibility testing, please.

@Fidomobile you guys should be putting a notice letting people know about the system wide outage for Mobile Data….just spoke to a CR on the phone.