Fido Outage Report in Richmond Hill, York, Ontario
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Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Fido reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (45%)
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Phone (43%)
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E-mail (6%)
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Wi-fi (3%)
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Total Blackout (2%)
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TV (2%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Fido outage reports came from the following cities: Toronto.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Total Blackout | |
| Toronto |
Phone | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
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JP
(@JarylleAdriane) reported
from
Toronto, Ontario
Been a @Fidomobile user for 5 years but today I encountered the worst CSR ever. His or her nam is Kathy.
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Romi Joshi
(@LooseRomi) reported
from
Toronto, Ontario
I had Fido customer support chat and Rogers customer support chat open on my computer last night for 5 hours. Felt like I was on MSN. Gonna miss Snehdeep and David.
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Derrel
(@SDerrel) reported
from
Toronto, Ontario
@FidoSolutions You’re solution is to send me to @Brightstar. Shame on @Fidomobile for working with this company.
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Bhavin Shah
(@BhavinShahTO) reported
from
Toronto, Ontario
@Fidomobile something is going on with your support centre - was put in queue for an hour on hold, only to then be disconnected with a “unable to take your call” message - what other way can I get support without wasting my time on hold?
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MJE
(@Brand_scientist) reported
from
Toronto, Ontario
@Fidomobile 2 stores in 2 days to cancel my internet after ur cs staff I called a week ago told me they could call in store for me...I love driving to stores uncessarily during covid. #csfail #trainyourstaff
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Ryan Prayogo
(@ryanprayogo) reported
from
Midtown Toronto, Ontario
@Fidomobile @FidoSolutions I cancelled my line about a week ago and got an email (6 days ago) to expect a callback from Fido but haven’t received one. Help?
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hot potato
(@_parab0la) reported
from
Toronto, Ontario
Ok so Rogers was tryna funnel customers from chatr to Fido/other sister companies because they were moving a lot of the chatr ppl from 3G to LTE and wanted consumers to pay more for the same service. Gotcha.
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It's Just Molly Okay
(@itsjust_molly) reported
from
Toronto, Ontario
@Fidomobile I've never been so insulted in my life by a customer service rep. Never going to go with a fido company again.
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Jay Goodman
(@wd78pp) reported
from
Toronto, Ontario
@Fidomobile Hey good people. I believe I have been misold by your retention team.. I have called and left messages. But no one will call me back.. Can you help please?
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Nexonta Tech
(@Hewster333) reported
from
Toronto, Ontario
FIDO "Forget it, drive on." Do not hang on to old hurts and grudges. Keep moving forward and try to leave those burdens behind you.
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Samiksha Rane
(@samikshasrane) reported
from
Toronto, Ontario
@Fidomobile, I had requested to suspend my number from 28 February or the next billing cycle. Why is it suspended immediately. Wasn’t informed about this. I’m unable to connect with your customer service. This is causing inconvenience. Kindly help.
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Shohan Chowdhury
(@ShohanSoham) reported
from
Toronto, Ontario
Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind
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Free
(@CanadaMate) reported
from
Toronto, Ontario
@Fidomobile Absolutely rubbish, i am sitting for 2 hours to upgrade my phone with fido & there is a system glitch & phone support are giving me run around
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Goli 🦸🏻♀️
(@golrokhbahri) reported
from
Toronto, Ontario
@Fidomobile customer service is the worst. I'm so disappointed. Waited 60mins on the line, no one answered. Neither the live chat😡
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Toronto, Ontario
Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.
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Mahmoud "Moody" Shabeeb
(@ItisMoody) reported
from
Toronto, Ontario
Talking to @Fidomobile is always a pain. First, their callback service never works (they end up leaving a voicemail message instead of calling me, which is useless!) Then I was on the line with one of the agents after waiting for a while. Before sorting out my issue I lost her!
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DaveGatsby
(@DaveGatsby) reported
from
Markham, Ontario
@FidoSolutions Thanks just want some clarification before I sign up, I don't wanna deal with #baitandswitch issues in the future by being missinformed, since it has happened in the past with @Fidomobile.
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Walied Khogali Ali
(@waleedkhogali) reported
from
Toronto, Ontario
After hours of arguments, Fido actually admitted fault and offered to credit the 1000 minutes at the standard rate ($1.95/min), bringing the bill down to $1,300+, which he still can’t pay.
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Sofia Heaux
(@HeauxSofia) reported
from
Toronto, Ontario
How do you get horrible service from a provider when you don't even turn on the products 🤔 just go to @Fidomobile Do NOT ! I repeat do not sign up with @Fidomobile
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Rachael Collier
(@rachaelmcollier) reported
from
Toronto, Ontario
@Fidomobile the app has been down for several days which has been causing me some issues, when will it be back up?
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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ibluesummers
(@ibluesummers) reported
To any @Fidomobile long term customers who are on the $90 30gb plan and are wanting the $60 30gb plan they are offering to brand new customers. All u gotta do is cancel your account and make a new one. Cause they clearly don’t care about keeping long term customers…
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Mae • BurnItToTheGround
(@alltheway_Mae_) reported
Hey @Fidomobile Your company is about to cut off service to my partner because her payment somehow disappeared despite providing bank statements, and a representative assuring it would be taken care of. Now we have to pay twice?! So… Just stealing people’s money now?
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Doing what's right.
(@Doing_wats_rite) reported
@FidoSolutions @Fidomobile @FidoSolutions Nope. Let’s keep this public so everyone benefits. You offer 25G for $45 for returning customers. Why not to current customers? What did I do wrong, except for expecting you to treat me like you want me to stay? Why make me leave just to come back?
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Laine Butler (Ashwell Woodland)
(@laine_butler) reported
@Fidomobile is honestly the worst. Wont price match with @FreedomMobile and i've been a customer for years. Guess it's time to switch!
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Kayla Black
(@KaylaKing2021) reported
@Fidomobile WHY every line I call does it hang up saying “Our offices are exceptionally closed!!!!!!” I work from home and need tech assistance, my job is on the line braise of your horrific Customer Service. Wifi not working.
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Beefy_McWhatNow
(@BeefyMcwhutNow) reported
If you would like to have your day ruined chose fido they have terrible wifi, non working customer service phone and an online chat that doesn’t even work. #dobetterfido @Fidomobile
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dougee
(@dougee) reported
@Fidomobile what a complete waste of time and effort it is dealing support for a minor issue. It’s a complete waste of time following what support tells you to do!
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ibluesummers
(@ibluesummers) reported
Apparently @Fidomobile @FidoSolutions is more concerned about squeezing every dollar out their new customers, and don’t give a damn about keeping their long term customers happy and rewarding us for be loyal for years.
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Kayla Black
(@KaylaKing2021) reported
@Fidomobile @BeefyMcwhutNow Same issue! I work from home and my job is on the line right now because every single phone line says “our offices are exceptionally closed” I need tech!!!!
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💉💉Alice Marie 💉💉
(@alice_marie6410) reported
@Fidomobile you need to check your customer service at the store in Brantford Ontario the rep working this morning has an attitude problem