Freedom Mobile Outage Report in Ajax, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Ajax, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Ajax and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (57%)
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Phone (33%)
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Total Blackout (5%)
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Wi-fi (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map Near Ajax, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Toronto and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Scarborough |
Internet | |
| Toronto |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Ajax, Ontario
Latest outage, problems and issue reports in Ajax and nearby locations:
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport Again & again I have tweeted about your total lack of service & I just paid my bill early ! I will DM my **** you soon !
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.
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Black Dynamite
(@Benayamovic) reported
from
Oshawa, Ontario
@FreedomMobile you guys are worst than @MTNNG
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kat
(@katlikethief) reported
from
Toronto, Ontario
@freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Toronto, Ontario
Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.
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Michelle Williamson
(@MichCWilliamson) reported
from
Toronto, Ontario
@EricaEhm @FreedomMobile Good choice! We switched our teen to @FreedomMobile a few months ago and no issues with service. I’m following as soon as I can get out of my Bell contract. 😕
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Dominica Larkin
(@DominicaLarkin) reported
from
Toronto, Ontario
@FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!
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rin
(@OtarineMusic) reported
from
Toronto, Ontario
@freedomsupport is there any information as to when Freedom intends to launch its 5G service?
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working
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Tai Tang
(@tallpagee) reported
from
Toronto, Ontario
@freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help
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John Nicholson
(@JohnBNicholson) reported
from
Oshawa, Ontario
@freedomsupport Hello, How are you doing today. I am having problems with Asian spoof calls. My phone # was original with fido. I block these numbers when they call. Is there anything else i can do.
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working
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kat
(@katlikethief) reported
from
Toronto, Ontario
hi @FreedomMobile can you tell me when my iPhone I preordered two weeks ago might arrive? I called the store I purchased from and was told simply, “we don’t know” which is kind of the worst possible answer?
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@paulburns Hey hey make sure you aren’t being overcharged! Bought my phone on the freedom website and got overcharged by $500+. Haven’t received refund yet, @FreedomMobile says their credit card refund system is broken
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Erica Ehm
(@EricaEhm) reported
from
Toronto, Ontario
@MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.
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chip
(@chippy_nonstop) reported
from
Toronto, Ontario
. @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE
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Shohan Chowdhury
(@ShohanSoham) reported
from
Toronto, Ontario
Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind
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Black Hippy
(@LeonDies4jays) reported
from
Toronto, Ontario
So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Suggon Deeznutz, PhD
(@JASONHA17381011) reported
@FreedomMobile it’s trade up time. I tried online, no humans. I tried calling, no answer. I tried going into a store, and got told iPhone 17 preorders start Monday. wtf is going on with you guys. I’m tempted to switch to @bell, they’ve been bugging me about it anyway.
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시은¹ᐟ
(@kaivlr__) reported
@sorrowfulhappi @FreedomMobile damn, i can't even see it
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BOOMSHAKALAKA🇨🇦
(@Slaterandsons) reported
@FreedomMobile . @FreedomMobile your call centre employees are as useless helping a paying customer as a three dollar bill. And your branches are just as useless can’t help with freedom internet what a joke
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Chris
(@ChrisOTP) reported
@FreedomMobile been having cellular issues all morning. I see reports of others having the same. But no reports on Freedom’s socials?
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WhatWillisIsTlknBout2.0
(@WtWillisTlknBt) reported
@Rogers @RogersHelps dealing w/ AI today(Anna) it was wrong about damn near everything. waiting for customer service I was 100 in queue. Then dealing with the multiple reps, who didn't seem to give a damn. I've been a customer 20 years, considering @FreedomMobile in Jan '26
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pesz wesz
(@deifapero) reported
@FreedomMobile does it mean that on Sunday you don’t have one single customer service person on call to attend to your customer this is a shame for over 5hours waiting time
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Stewart 🏴 🇨🇦
(@Stewmeak) reported
@FreedomMobile How’s does full bar LTE get me zero online reception. Will be ending this terrible service in a few months thankfully
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subst8nc3
(@subst8nce) reported
@FreedomMobile FYI, I've tried 5 times to sign up for home internet, everytime I try I get sent to the worst call center I've ever dealt with. Impossible to properly communicate, very painful to try and listen with a bad connection and people with poor communication skills. Back to Telus I go.
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Gursimar Singh
(@gursimar114) reported
@FreedomMobile Your outbound sales team offered me a discounted plan, but the discount wasn’t applied. I’ve spoken to multiple customer service reps—no resolution. Can someone actually help fix this?
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Shari O'Neill
(@ShariONeill12) reported
@FreedomMobile You're harassing my daughter on charges that she does not owe you, you have sent a debt collection agency after her. She has called your reps, they won't listen, she has emailed, no one cares. WTF? DO BETTER!!