Freedom Mobile Outage Report in Ajax, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Ajax, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Ajax and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (59%)
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Phone (31%)
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Total Blackout (5%)
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Wi-fi (3%)
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E-mail (1%)
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TV (1%)
Live Outage Map Near Ajax, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Toronto and Scarborough.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Phone | |
| Toronto |
Internet | |
| Scarborough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Ajax, Ontario
Latest outage, problems and issue reports in Ajax and nearby locations:
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Terri Dorrington
(@Beautylicious82) reported
from
Toronto, Ontario
@VicD31 @freedomsupport @FreedomMobile So not impressed with their service for the first time since i’ve joined over a decade ago
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GraceReflex
(@feettofeet) reported
from
Toronto, Ontario
@freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help
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ri 🇮🇳
(@___richb) reported
from
Toronto, Ontario
@freedomsupport YO FIX YOUR SHIT
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Dennis aka dLo
(@sidetripca) reported
from
Toronto, Ontario
@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.
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Michael Nugent
(@michaelnugent) reported
from
Toronto, Ontario
@ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.
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Andrew Dignum
(@TheDiggyShow) reported
from
Toronto, Ontario
Still seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting
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Oooh, Canada !
(@CanadaOooh) reported
from
Pickering Village, Ontario
@freedomsupport I did view your plans! That's when I realized you had a gimmick like the other mobile service providers. Instead of charging for overages, you slow down/upload speeds after a limit is reached, to encourage customers to move to a more expensive plan. Gov't regulations are needed.
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FabSab44
(@Sab44Fab) reported
from
Toronto, Ontario
HEY I HAVE BETTER SIGNAL IN THE SUBWAY THEN I DO IN MY HOUSE #FREEDOMMOBILE actually I have wifi at home anyway so it's not a problem at all
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007 ⚛️
(@InevitableStan) reported
from
Toronto, Ontario
I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.
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ana
(@_ana__lynn) reported
from
Toronto, Ontario
@FreedomMobile @freedomsupport I have had almost non-existent service over the last 2 weeks. It's intermittent, unpredictable & unacceptable. Please update customers on how you are going to resolve.
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Mike Whelan
(@whelanmj) reported
from
Toronto, Ontario
@freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!
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Terri Dorrington
(@Beautylicious82) reported
from
Toronto, Ontario
I’ve never had a bad thing to say about @FreedomMobile AKA Wind Mobile but today they really ****** up. The next few post will explain what went down.
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dom dom
(@domixiqueee) reported
from
Toronto, Ontario
@FreedomMobile is there an service outage because my call are getting dropped
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Terri Dorrington
(@Beautylicious82) reported
from
Toronto, Ontario
@freedomsupport I need support please check your inbox
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Oooh, Canada !
(@CanadaOooh) reported
from
Pickering Village, Ontario
@freedomsupport I especially hate the newest Freedom Mobile TV ad where the guy wakes up from a nightmare and is told he's losing customers because of data overage fees. When your speed is slowed after you hit your data limit, your customers will stampede to your competitors. Solution: pay more.
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Brian Keith MacDonald
(@MacDKB) reported
from
Toronto, Ontario
Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...
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jdriscoll03
(@jdriscoll03) reported
from
Toronto, Ontario
@FreedomMobile you know what’s dumb being 1 day late paying my invoice last month and you guys won’t let me upgrade my phone over the internet or phone. My account has always been in good standing with zero balance. Please fix this #FreedomMobile
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Terri Dorrington
(@Beautylicious82) reported
from
Toronto, Ontario
Today I went to call a friend to invite her for coffee when my phone says my service has been suspended. So I first go to @FreedomMobile store & the rep there says I owe 21 dollars. I was like Wtf I just paid 40 for September. How do I owe a phone bill when i just switched friday
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Hayme Torres
(@JaymeeTorres) reported
from
Toronto, Ontario
@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...
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Duane Grady
(@Renoversity) reported
from
Toronto, Ontario
@Rogers Everyone should drop Roger's (and Bell for that matter) and RUN to the nearest @FreedomMobile store. Rogers bragging about these absurd prices is really bad comedy. I left Roger's after renewing for three years. I had to buy my way out. It was WELL WORTH IT. #FreedomMobile
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Myles Pineau
(@MD_Pineau) reported
Hey @FreedomMobile your team is totally dropping the ball and making up dates and $ amounts. I've never seen my wife as angry as she is right now with your customer service. We canceled our account 7 months ago and charging us but they can't tell us why or send us a bill.
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Yash Makwana
(@CAYashMaks) reported
@freedomsupport But your back office is not able to resolve my issue. Then whom should I escalate now?
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Janet Glassford
(@JanetGlassford) reported
Morning @FreedomMobile trying to contact you via iOS Message & link leads to a page w/ no fields to fill out!! pls connect, I've got an issue, I need help w/! Cheers, Janet
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S C
(@shitreen) reported
@freedomsupport hey guys, my friends phone isn’t getting any service for any particular reason. Can you help us out?
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Splashyygirl
(@tracieannv) reported
@freedomsupport Absolutely Understood! Not sure if it makes sense to have more customers reps on the inside when you could have sent one on the outside to ‘triage’ customers and allow a customer to receive service on the inside. The Oshawa branch customer service needs a review
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its up to me
(@Deancandoit) reported
@FreedomMobile hi just read your article on blacklisted phones. My phone is blacklisted, but it works on Vodafone here in the UK but doesn’t any other network. EE told me it’s blacklisted. So how can it work on 1 network and no others. Thanks
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Prophett
(@iam_prophett) reported
@FreedomMobile I am utterly disappointed and disgusted with your customer service. #freedommobile
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Rajeev Kochhar
(@RajivKochhar) reported
@freedomsupport Hi K.S. It does not matter if we spoke on this platform but I have spoken to three supervisors , 10 agents and waited for 15 months with no resolution till date. Sent a message to senior management 6 months ago with no response.
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Harshad gaikwad
(@Harshadsgaikwad) reported
@FreedomMobile change their policy according to the customer’s situation. Switch to other service providers if you need a better service and save money and only pay for what you use. Because @FreedomMobile does is going a great job in extorting their customers. #freedommobile
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Yash Makwana
(@CAYashMaks) reported
@freedomsupport Your team ain't helping me. Only reply I get is to wait. Whybas a customer should I suffer and wait more, because of your internal logistics issue?