Freedom Mobile Outage in Pickering Village, Ontario

@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

@freedomsupport YO FIX YOUR SHIT

@freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help

I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.

@FreedomMobile is there an service outage because my call are getting dropped

@freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!

@ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.

@Rogers Everyone should drop Roger's (and Bell for that matter) and RUN to the nearest @FreedomMobile store. Rogers bragging about these absurd prices is really bad comedy. I left Roger's after renewing for three years. I had to buy my way out. It was WELL WORTH IT. #FreedomMobile

@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...

@freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport

@FreedomMobile having issues with one of our lines cannot receive incoming calls

@FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!

@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!

@FreedomMobile - need someone to contact me regarding an account! Your representatives two days in a row cannot help!

I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng

@FreedomMobile I just submitted a feedback form on an issue that needs to be addressed ASAP. I’m really hoping it wasn’t a waste of my time and will be taken care of. Thanks.

@FreedomMobile I am so tired of this phone not working properly I get the problems fixed then a couple of weeks it goes again I am on the verge of chucking it out of the window

@FreedomMobile I still having problems with connecting I hope this won’t go on for another year and a half

Uh, @FreedomMobile has been down all morning and there hasn’t been a single word from them on social or anywhere. 😒 🙄

Long term customer of @FreedomMobile really noticing the added cost since the Shaw takeover. Slow network as the clamber for nickels and dimes continues. #Mobility #Canada #Toronto

@badbrad888 @TrafficLA_ @JustinTrudeau @Bell @Rogers @TELUS @FreedomMobile Chinese phones are a Trojan horse of viruses intended to take us down

I'm not impressed with your service @FreedomMobile We have danced enough ! Time to consider another partner.

.@FreedomMobile staff at your Eaton Centre store said to me: "we can't just sell you a SIM we have to activate it". Hummm then why is there an online activation option? Your staff want their commission so bad they're lying to me?

@freedomsupport I need a free phone. Been a valuable customer for 5 years and I can't get a contract with you guys?¿ It doesn't make sense.

@thisisgrump @Rogers @FreedomMobile If anything I’m getting better reception in places where it used to be shit ie basement venues

@thisisgrump @Rogers @FreedomMobile I waited for @jayemkayem to have the plan for almost two months first and she had zero problems even in England so nah

@FreedomMobile 2/2 .. I have a video mistreating us and refusing from giving us adequate information of z product, calling “ignorance” when I told him that “customer is a king and should b treated as kings and queens” I am freedom client & please tell me if credit card is needed to buy a SIM ?

@freedomsupport’s website is so broken you can’t manage your phone from your phone and so inaccessible it should be a civil rights violation. It just locked me out again because it failed to load its captcha result five times in a row. Don’t want my money? I’ll pay Bell instead.

@FreedomMobile is the network down. My text messages to other freedom mobile users are not going through?

@FreedomMobile who would i contact about an employee issue?

@FreedomMobile WTF ! YOU NEED TO FIX MY CONNECTION TO THE INTERNET! I PAYED YOUR BILL EARLY! GIVE ME MY SERVICE!!!!

@freedomsupport Question: I notice my pixel 2 xl, screen is more fun than when I first got the phone. The problem started 3 weeks after I got the phone. Any suggestions

@freedomsupport why cant I make calls? My phone says "not registered on the network?

@FreedomMobile sync-but-no-surf all along the Martin Goodman Trail in Toronto this morning. (Full bars but no 4G signal. Tried all usual diagnosis steps.) Just an FYI. No I don't want to talk to a CSR. Just let your network team know 4G backbone is acting up.

I’m not a customer, but being a @FreedomMobile customer seems like a horrifying experience. Waiting for ages just for a webpage to load and then failing, having to do actions multiple times, and sitting on hold for ages. I mean, do you even WANT people to pay their bills?

@freedomsupport I’m customer of 10 years. I’ve been with Wind before it became #freedommobile my account is still showing a balance that needs to be cleared. I never had a late payment & was probably your best customer. Don’t ruin my perfect credit rating.Please fix @ConsumerSOS

@FreedomMobile your customer service is shitty

@FreedomMobile My LTE is not working :/ neither my 3G

@freedomsupport I've been getting 3X daily calls from random Somalia numbers over the past few days. I've blocked but new ones keep coming. Can you help? Can I (or you) simply block the entire area code? This didn't happen with my phone # until I moved to Freedom.

See, @freedommobile does this great thing where they LOOK AT YOUR BANK ACCOUNT/CREDIT CARD and if you don't have all the funds for your bill available at that exact second, regardless of when your bill is due, they suspend your phone service. Without warning.

(GRATUITOUS CUSTOMER SERVIXCE RANT AHEAD) Hey you know what sucks even more than @freedommobile charging me hundreds for phone calls from Italy "to Switzerland" (they were absolutely phone calls to Venice)?

@freedomsupport your customer service probably is a six and a half to seven and a half out of 10 I've called on other issues

@FreedomMobile I just checked my data usage... 6.2g used so far out of my 10g plan so what's your problem!? I have lots left so don't slow me down! I have important work to do!

@freedomsupport I don't like your service. It's time to review my options again.

@FreedomMobile change your name because it has nothing to do with freedom. You service providers in #Canada need to be investigated by the @CRTCHearings for the exorbitant fees you change with little data that all Canadians are getting hosed for! I don't appreciate your warnings

@FreedomMobile Hmmm but your service coverage isn’t the greatest...

@FreedomMobile Terrible coverage, worst mistake buying from Freedom. Stuck with this crap for a couple more months.

The download bill button on your MyAccount page doesn't work @freedomsupport

@Anita17741681 @FreedomMobile damn , they should refund all money , im moving back to @Fidomobile atleast u get what u actually pay for

@PurpleKingTony @FreedomMobile Thank you! However, in my bill all charges are 0. I have turned roaming off. I live on a border city and that's old school that they charge roaming. My phone does not even connect. Never get service if I'm literally 3 km away from home. :(

@freedomsupport If you're referring to my reply to the @FreedomMobile main account back in Sept 2018, yes, I'd had enough fruitless support calls to not want an unsolicited one at that time. Just today I called support, the agent had me restart the phone and would "call right back." 60 mins ago.

@freedomsupport Yes, I'm familiar with both how time works and what an unexpected outage is. DURING the outage, there was no email or text to customers to let them know they may not be getting calls. AFTER the outage there was no outreach to customers. 1/2

Can't believe we had a multi-day call outage and they didn't bother to send us a warning. I've had intermittent call issues since LTE launched. Calling support has been useless. Don't use #FreedomMobile if you actually need phone calls to get through to you. @freedomsupport

@freedomsupport This is ridiculous. Years of intermittent call issues related to LTE, Wi-Fi Calling, VoLTE, just "replace your SIM" "sorry you're having trouble" and passing the buck. Cannot believe that customers weren't notified that calls weren't coming through. $5 compensation is an insult.

@freedomsupport I had to switch providers. I got no signal at Neyaashiinigmiing,Wiarton or Owen Sound. wheni went home to visit