Freedom Mobile Outage in Pickering Village, Ontario

@FreedomMobile you guys are worst than @MTNNG

@FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!

. @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE

@MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.

@EricaEhm @FreedomMobile Good choice! We switched our teen to @FreedomMobile a few months ago and no issues with service. I’m following as soon as I can get out of my Bell contract. 😕

Then @FreedomMobile DMed me. They offered an IPhone XR for zero down. $10 a month for 2 years for the phone and $55 a month for the Promo Freedom plan which is 6GB plus 4B at no additional charge. That promo is locked in for 2 years. They lose $550 on the phone.

@freedomsupport I had no Internet last night. Even after restarting my phone as your operator suggested as a fix. This morning it works. Without any change.

@happypants41 @mickymv @FreedomMobile I have an IPhone 11 Max Pro but thanks for the tip on Androids. Still no response or update from Freedom. Again bad start for a customer who’s 3 days new

@FreedomMobile I have been a loyal customer ever since the company was Wind mobile and still trust and adore the company since it has the best rates out there... please rectify this problem by tomorrow at least!

@Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒

@freedomsupport I love when your costumer service reps yell at me! I also love spending 3 hours on the phone with your customer service reps that can’t do anything :)

Today I had a very distasteful experience with @freedomsupport and been with them for over 2, paid tab off in full to restart another 2 and yet am an undervalued customer. Will pay off again and look elsewhere as soon as I can! #CustomerExperience

@jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.

It's curious: of all the carriers I spoke with, @FidoMobile was able to offer what I was getting with @FreedomMobile. Same cost, same data, same service, same basically everything. Best thing is: it's on postpaid, which will help me in the long run.

@spstarr @FreedomMobile That's never going to happen in Canada!

Visited #Rogers302 today. I'll never understand why their prepaid rates are so ridiculously high compared to @FreedomMobile.

@freedomsupport Yup...won't get another one now! Bad move like I said!

@FreedomMobile , to think that the other network am coming from ported my line in minutes, and now I decided to return to my network after a day, it’s taking days to process a port request to my old number is really sad.

@freedomsupport Hi, I sent a direct message about my service not being renewed this month even though my auto pay top up was complete - can you please check your messages 😀

@bijuleni @zamlos I've had the low speed option for years now and haven't had any issues tbh. I first had it with @FreedomMobile and now with the @Rogers infinite family plan. I also jump on wifi when traveling and usually buy a local SIM if I'm somewhere for more than 10 days.

@freedomsupport when you get online I need help, I ported to bell but people on your network can't reach me. Bell says you need to clear your back-end of my number. Text and volte call can't reach me.

Not bad for using 15.02GB (5GB past 11), after I was slowed down. Now back to high-speed again. cc @FreedomMobile, previously used 18.6GB.

@FreedomMobile your website could use a major overhaul... it's nearly impossible to use, the app too :(( can't get on to do the simplest things, or even message an agent (the link is broken?)

@freedomsupport Hey there, I want to cancel my services. How can we go about this?

@freedomsupport hi i need help with my account

@FreedomMobile Too bad your service is terrible

@freedom_mobile_ @freedomsupport But respectfully I mean if you don't have Towers then you won't be there I mean I can get Freedom mobile but I'll be paying quite a lot for service what I really want is to have one of those total Citywide zones where, everything's included like in Vancouver or Edmonton

@freedomsupport it charged me for a couple of months no problem but after that it cancelled it, yall calling me broke fr

@FreedomMobile Hey, so i just called about a refund for money you guys stole from me by charging my credit card without authority and your representative's best solution was to do a chargeback? I mean sure i can do that but is that you SOP? I was led to chargebacks were bad.

@freedomsupport Hi, I just paid my bill in store & my account was not re-activated. Called the store & message says this customer is not taking calls. Customer service says payment not received.