Freedom Mobile Outage in Pickering Village, Ontario

@freedomsupport Yup...won't get another one now! Bad move like I said!

@FreedomMobile , to think that the other network am coming from ported my line in minutes, and now I decided to return to my network after a day, it’s taking days to process a port request to my old number is really sad.

@freedomsupport Hi, I sent a direct message about my service not being renewed this month even though my auto pay top up was complete - can you please check your messages 😀

@bijuleni @zamlos I've had the low speed option for years now and haven't had any issues tbh. I first had it with @FreedomMobile and now with the @Rogers infinite family plan. I also jump on wifi when traveling and usually buy a local SIM if I'm somewhere for more than 10 days.

@FreedomMobile I’m uber driver and I couldnt work this morning because of the internet issues, I rely on that to be able to make money. #notcoolfreedom

@FreedomMobile so how do you guys compensate for this bullshit, this is the second time in a month I’m stuck without service , you guys need to start giving back because you guys are real quick to take.

@FindingVimo @FreedomMobile Best customer service in da game doe!!

If your a @freedomsupport @FreedomMobile Prepaid monthly customer whatever you do. . . DO NOT JOIN A MONTHLY PLAN!!!!! I can’t believe I now have two issues with this company after trying to migrate to a monthly bill. F’D UP! Never make deals on friday the 13th! Never Do MONTHLY

@FreedomMobile your customer service and policy sucks!

@freedomsupport Sure, if I live in a basement or somewhere rural, but I refuse to believe this while I have excellent @Rogers and @Bell cellular service in the same condo unit which is located on a very prominent street in the city. My network is not even at half status as I type this.

@VicD31 @FreedomMobile unfortunately muscles are not going to help with this situation but possibly a great lawyer.

@VicD31 @FreedomMobile I was an extremely happy customer up until today.

I then request that they quickly switch my ass back to prepaid and make sure I still have my holiday miracle plan. Which the @FreedomMobile rep did Thank you Jesus. Then I was like now you have to fix this $500 dollar problem. Now this takes the cake....

Today I went to call a friend to invite her for coffee when my phone says my service has been suspended. So I first go to @FreedomMobile store & the rep there says I owe 21 dollars. I was like Wtf I just paid 40 for September. How do I owe a phone bill when i just switched friday

I’ve never had a bad thing to say about @FreedomMobile AKA Wind Mobile but today they really ****** up. The next few post will explain what went down.

@VicD31 @freedomsupport @FreedomMobile So not impressed with their service for the first time since i’ve joined over a decade ago

@freedomsupport I need support please check your inbox

@FreedomMobile you know what’s dumb being 1 day late paying my invoice last month and you guys won’t let me upgrade my phone over the internet or phone. My account has always been in good standing with zero balance. Please fix this #FreedomMobile

@freedomsupport I especially hate the newest Freedom Mobile TV ad where the guy wakes up from a nightmare and is told he's losing customers because of data overage fees. When your speed is slowed after you hit your data limit, your customers will stampede to your competitors. Solution: pay more.

Oh, interesting. It would SEEM that @FreedomMobile now provides service in the subway tunnels, not just at the stations. That's pretty handy...

@freedomsupport I did view your plans! That's when I realized you had a gimmick like the other mobile service providers. Instead of charging for overages, you slow down/upload speeds after a limit is reached, to encourage customers to move to a more expensive plan. Gov't regulations are needed.

HEY I HAVE BETTER SIGNAL IN THE SUBWAY THEN I DO IN MY HOUSE #FREEDOMMOBILE actually I have wifi at home anyway so it's not a problem at all

Still seeing H+. Called you at 611, got a tech who told me to restart my phone and reset my network. Did both. Didn't work. Back in hold. Not even a peep from you. @freedomsupport @FreedomMobile #FRUSTRATION #ghosting

@FreedomMobile @freedomsupport I have had almost non-existent service over the last 2 weeks. It's intermittent, unpredictable & unacceptable. Please update customers on how you are going to resolve.

@SteveSpag @freedomsupport This isn’t affecting just Freedom... Telus, Rogers and Bell also impacted by the outage. Clearly something else going on.

@freedomsupport YO FIX YOUR SHIT

@freedomsupport not able to contact anyone not getting any help from customer service numbers 611 isn’t working from my mobile phone, chat service isn’t working Bought plan three days ago, haven’t used it at all Can’t make or receive calls... help

I don't have @FreedomMobile , but some people I know do and they're having issues with trying to make calls. They just fail.

@FreedomMobile is there an service outage because my call are getting dropped

@freedomsupport You're apologizing that I feel this way, but not for making me feel this way! I've sent almost a dozen DM's, but continued to get the runaround! Paying for a service that I can't use!

@ALL_CAPS @half_banked @FreedomMobile If you never need to make phone calls and you only need working data sometimes, then Freedom Mobile is a great option.

@Rogers Everyone should drop Roger's (and Bell for that matter) and RUN to the nearest @FreedomMobile store. Rogers bragging about these absurd prices is really bad comedy. I left Roger's after renewing for three years. I had to buy my way out. It was WELL WORTH IT. #FreedomMobile

@freedomsupport hi good afternoon.. i just wanna know what could possibly happen if i paid my bill triple or quadruple times because it shows on the app that payment doesnt work but it charges on my bank account...

@freedomsupport Asked CS for instructions to access/activate my voicemail. They responded by giving me something completely different. Then asked for my email address/pin. Then they asked how they could help me. Told them again I was trying to activate voicemail!

Would love to know why I have full bars underground on the subway but at my house I have no service 🤔🤔 @freedomsupport

@FreedomMobile having issues with one of our lines cannot receive incoming calls

@FreedomMobile your telephone support is abysmal! If you want to retain me as a customer you better improve. Even Rogers is better!

@AMV86941518 @FreedomMobile @TELUS You should switch...been with @freedomsupport for 7+ years and I am so happy. Was with the other 3 early on when moved from Chicago, kept my US cell at the same time cuz they were horrible. As soon as Freedom came to town, I switched!

@FreedomMobile - need someone to contact me regarding an account! Your representatives two days in a row cannot help!

I spent my #snowday speaking with @TELUSsupport service reps. In December 2017 @TELUS and other major Cell companies matched the @FreedomMobile #10GB plans. 14 months pass they raise the fee $10. The price we pay for #Cellphone service in #Canada is ridiculous. @CRTCeng

@FreedomMobile I just submitted a feedback form on an issue that needs to be addressed ASAP. I’m really hoping it wasn’t a waste of my time and will be taken care of. Thanks.

@FreedomMobile I am so tired of this phone not working properly I get the problems fixed then a couple of weeks it goes again I am on the verge of chucking it out of the window

@FreedomMobile I still having problems with connecting I hope this won’t go on for another year and a half

Uh, @FreedomMobile has been down all morning and there hasn’t been a single word from them on social or anywhere. 😒 🙄

Long term customer of @FreedomMobile really noticing the added cost since the Shaw takeover. Slow network as the clamber for nickels and dimes continues. #Mobility #Canada #Toronto

@badbrad888 @TrafficLA_ @JustinTrudeau @Bell @Rogers @TELUS @FreedomMobile Chinese phones are a Trojan horse of viruses intended to take us down

I'm not impressed with your service @FreedomMobile We have danced enough ! Time to consider another partner.

.@FreedomMobile staff at your Eaton Centre store said to me: "we can't just sell you a SIM we have to activate it". Hummm then why is there an online activation option? Your staff want their commission so bad they're lying to me?

@freedomsupport I need a free phone. Been a valuable customer for 5 years and I can't get a contract with you guys?¿ It doesn't make sense.

@thisisgrump @Rogers @FreedomMobile If anything I’m getting better reception in places where it used to be shit ie basement venues

@freedomsupport Throttling I understand. It used to be slow but usable with patience. Now even basic websites don't load. That's not throttled, that's useless.

@freedomsupport You know darn well you can't help me. Don't patronize me.

@FreedomMobile You know darn well you get help me. Don't patronize me.

@FreedomMobile U move a little out of town and even within Edmonton and no network. Sham network

@FreedomMobile I switched on black Friday and I'm happier with my iphone 11 but the dude I was talking to refused to give me thr iPhone 11 pro max wtf

@freedomsupport I spent over 2 hours w/ your tech support before they told me it was defective & I'd have to get to a special store within 15 days of purchase-- even tho it's illegal to refuse to take back a defective product in Canada.. After my contract, you'll have lost a 8+ years customer.

@FreedomMobile what is up with the service today. I tried make a call like four times and only one connected. I had full bars/lte! Also on that note 9 out of 10 calls I make it drops out! Figure it out!!!

@FreedomMobile Deceitful network

@freedomsupport today I finally got rid of your crappy service after 8 years and joined @virginmobilecan family. The move I should have done a long time ago.

@freedomsupport I just signed up $60 plan with friends and family which would give me $15 off per month. Just got the first bill and i dont see that promo applied. Called customer service, they said it will apply from second bill. Cant belive this..noone said anything like this when signed up.