Freedom Mobile Outage Report in Scarborough, Ontario

@freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help

Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

. @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE

@freedomsupport I feel I pay what is satisfactory for service but it maybe an issue I need to address with my LG phone manufacturer !

@paulburns Hey hey make sure you aren’t being overcharged! Bought my phone on the freedom website and got overcharged by $500+. Haven’t received refund yet, @FreedomMobile says their credit card refund system is broken

So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there

@MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.

@freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.

@ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+

@FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working

Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

@freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...

@freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.

@freedomsupport Again & again I have tweeted about your total lack of service & I just paid my bill early ! I will DM my **** you soon !

@FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!

@hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working

hi @FreedomMobile can you tell me when my iPhone I preordered two weeks ago might arrive? I called the store I purchased from and was told simply, “we don’t know” which is kind of the worst possible answer?

@vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check

@freedomsupport It's astounding when you speak up about a lack of service it suddenly gets better ! Perhaps if this keeps up I may stay with you.

@freedomsupport is there any information as to when Freedom intends to launch its 5G service?

@freedomsupport Again? Here let me help: you've looked into it and it seems like there's a problem with a tower in my area. You're not sure how quickly it will be fixed but it should be soon and I should let you know if I end up with any additional charges.

@freedomsupport is there any information as to when Freedom intends to launch its 5G service?

@freedomsupport @FreedomMobile so I would be new to freedom. Do I have to be in person to active a brand new account? Toronto is going into lock down by Monday.

@FreedomMobile terrible customer service! I will take this further to the media! Cannot get a resolution- bouncing us back and forth from the store to customer service. Train your people!!!!!

@Lovingguys4 @FreedomMobile Lucky to get full speed for the amount you pay for. I’m on the 3G network about 95-99% of the time, yet still “go over my full speed allotment”. Interestingly, even when I’m not using data and only wifi.

@FreedomMobile your willing to lose a 10+ year customer over @ $5 discount? How low can you get? Thought you were a great company until you broke your contractual agreement with me.

The worst customer service @FreedomMobile Ive been speaking to them for 4 hours and not get anything resolved. ppl dont go with this awful company

@Fongo_Mobile got to be joking with their $60/10GB plan to have you suffer using voip for calling and texting....even $35/5GB is terrible.....one can go with @FreedomMobile instead.

@FreedomMobile You’re advertising this, but it doesn’t seem like there are iPhone 12 Pros actually available... At least after chatting with a few retail locations. Is it a supply chain issue due to Covid? Also, what’s the latest update on the 5G network next year?

@freedomsupport Can hardware affect text messages with an iPhone 6? Tried everything else to fix not being able to send messages