Freedom Mobile

Freedom Mobile Outage Report in East York, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in East York, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in East York and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in East York, Ontario 03/14/2025 02:40

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (34%)

    Internet (34%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. Wi-fi (6%)

    Wi-fi (6%)

Live Outage Map Near East York, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Toronto, Thornhill, Etobicoke, Richmond Hill, Scarborough, Rexdale, Concord and Downsview.

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City Problem Type Report Time
CanadaToronto Internet
CanadaToronto Internet
CanadaToronto Phone
CanadaThornhill Phone
CanadaToronto Internet
CanadaToronto Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near East York, Ontario

Latest outage, problems and issue reports in East York and nearby locations:

  • katlikethief kat (@katlikethief) reported from Toronto, Ontario

    hi @FreedomMobile can you tell me when my iPhone I preordered two weeks ago might arrive? I called the store I purchased from and was told simply, “we don’t know” which is kind of the worst possible answer?

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported from The Beaches, Ontario

    @freedomsupport I feel I pay what is satisfactory for service but it maybe an issue I need to address with my LG phone manufacturer !

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported from Toronto, Ontario

    @freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.

  • OtarineMusic rin (@OtarineMusic) reported from Toronto, Ontario

    @freedomsupport is there any information as to when Freedom intends to launch its 5G service?

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported from Toronto, Ontario

    I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported from Toronto, Ontario

    @freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.

  • katlikethief kat (@katlikethief) reported from Toronto, Ontario

    @freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...

  • tallpagee Tai Tang (@tallpagee) reported from Toronto, Ontario

    @freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @paulburns Hey hey make sure you aren’t being overcharged! Bought my phone on the freedom website and got overcharged by $500+. Haven’t received refund yet, @FreedomMobile says their credit card refund system is broken

  • DelroyDyer89 Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported from Toronto, Ontario

    Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.

  • andreammscott Call Me Scotty (@andreammscott) reported from Toronto, Ontario

    @freedomsupport Hi. I've been getting an 'error 38' message since 6:30pm on January 14 and unable to send texts. How do I fix this?

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+

  • ShohanSoham Shohan Chowdhury (@ShohanSoham) reported from Toronto, Ontario

    Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported from Toronto, Ontario

    @freedomsupport Again & again I have tweeted about your total lack of service & I just paid my bill early ! I will DM my **** you soon !

  • LeonDies4jays Black Hippy (@LeonDies4jays) reported from Toronto, Ontario

    So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there

  • MetroManTO Pedro Marques (@MetroManTO) reported from Toronto, Ontario

    @FreedomMobile I’ve had a 5G capable iPhone for over a month now and still no idea of when Freedom will provide the service. Should I just go back to @Bell? Please don’t send me a link to an old page on your site that’s been promising 5G for years. Give your customers a date.

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working

  • sungmanitu2020 SungManitu/2020 (@sungmanitu2020) reported from Toronto, Ontario

    @freedomsupport It's astounding when you speak up about a lack of service it suddenly gets better ! Perhaps if this keeps up I may stay with you.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • abbascalgary Mohammad A. Abbas (@abbascalgary) reported

    @freedomsupport same issue here. no sms going out. Customer service told me it can take upto 5 days to resolve... btw... customer service had no idea that this is network wide with multiple reports... disappointed...

  • spard__ Spardington (@spard__) reported

    @FreedomMobile It’s brutal when you have a 50g plan really slow LTE than downgraded to 4g than 3G in Mississauga and even worst in Oakville. I’ve used less than 1g of data in the past 2 months on this account and y’all want $150. Cracked!! Never again, will be looking around.

  • Dylantmby Dylan (@Dylantmby) reported

    @TheJUNOAwards @justinbieber @FreedomMobile Never say Never #JFCJustinBieber

  • CanadaPaddles PickleballPaddlesCanada (@CanadaPaddles) reported

    @freedomsupport The network isn't just down?

  • abbascalgary Mohammad A. Abbas (@abbascalgary) reported

    @freedomsupport same here... customer service/agents have no idea

  • BuonoFrancis Francis buono (@BuonoFrancis) reported

    @freedomsupport is there a problem with the signal? it has been one week my location is not working, with any app, google maps, strava, nike or find my friends, it only works with Wifi. I'd was my phone but my wife's has the exact same problem

  • katastrofunk Kat Chambers (@katastrofunk) reported

    @freedomsupport The shipping is by Purolator. The fact it took 5 business days for the shipment to even be started is the main issue here... have an explanation for that?

  • MurielJSmith Muriel Smith (Murph) (@MurielJSmith) reported

    @freedomsupport What was wrong with the network yesterday that I couldn't send text messages. Cannot get a straight answer. been with you almost 6 years and ready to change carriers. Getting fed up with reception, etc. Please help

  • chaern2 chaern (@chaern2) reported

    @freedomsupport everytime I call this number it said that not in service.

  • efabackup whales (@efabackup) reported

    @TheJUNOAwards @FreedomMobile stream sad corny **** #JFCJPSaxe