Freedom Mobile Outage Report in Maple, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Maple, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Maple and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (48%)
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Phone (37%)
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Total Blackout (8%)
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Wi-fi (4%)
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TV (2%)
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E-mail (1%)
Live Outage Map Near Maple, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Toronto and North York.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Phone | |
| Toronto |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Toronto |
TV | |
| Toronto |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Maple, Ontario
Latest outage, problems and issue reports in Maple and nearby locations:
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Delroy Dyer 🇻🇨🇨🇦
(@DelroyDyer89) reported
from
Toronto, Ontario
Everybody's giving deals for new customers. @Fidomobile has a good deal for @FreedomMobile customers, much better than what I'm paying now. If Fido internet wasn't giving me so many issues, I'd probably switch as it'd cut my bill 40%.
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport I am happier than last week. I don't need to send you a private message for now. Just keep giving me & others the service promised & we will be happy.
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check
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Dominica Larkin
(@DominicaLarkin) reported
from
Toronto, Ontario
@FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!
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rin
(@OtarineMusic) reported
from
Toronto, Ontario
@freedomsupport is there any information as to when Freedom intends to launch its 5G service?
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
I'm going to say goodnight as I am still having internet connection issues @Freedmobile & don't send your bots from @freedomsupport as it never turns out well. I'm really disappointed 🤬😡😠😤 & I don't want to blow a gasket over this. Next year things will change ! Believe me !
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kat
(@katlikethief) reported
from
Toronto, Ontario
hi @FreedomMobile can you tell me when my iPhone I preordered two weeks ago might arrive? I called the store I purchased from and was told simply, “we don’t know” which is kind of the worst possible answer?
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+
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Black Hippy
(@LeonDies4jays) reported
from
Toronto, Ontario
So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport It's astounding when you speak up about a lack of service it suddenly gets better ! Perhaps if this keeps up I may stay with you.
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@paulburns Hey hey make sure you aren’t being overcharged! Bought my phone on the freedom website and got overcharged by $500+. Haven’t received refund yet, @FreedomMobile says their credit card refund system is broken
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Pedro Marques
(@MetroManTO) reported
from
Toronto, Ontario
@FreedomMobile I’ve had a 5G capable iPhone for over a month now and still no idea of when Freedom will provide the service. Should I just go back to @Bell? Please don’t send me a link to an old page on your site that’s been promising 5G for years. Give your customers a date.
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Tai Tang
(@tallpagee) reported
from
Toronto, Ontario
@freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport I'm so fed up with your lack of service I will most likely switch my cellular phone needs elsewhere in 2021 ! I have had this conversation with you too many times before with no resolve to the situation of poor connection etc. I'm not going to waste anymore time.
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working
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SungManitu/2020
(@sungmanitu2020) reported
from
Toronto, Ontario
@freedomsupport Again & again I have tweeted about your total lack of service & I just paid my bill early ! I will DM my **** you soon !
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chip
(@chippy_nonstop) reported
from
Toronto, Ontario
. @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE
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Shohan Chowdhury
(@ShohanSoham) reported
from
Toronto, Ontario
Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind
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kat
(@katlikethief) reported
from
Toronto, Ontario
@freedomsupport Okay, but so help me god if it’s the same “we’re working on fulfilling pre-orders” response I’ve been getting for weeks...
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Freedom Customer
(@CustomerFreedom) reported
from
Toronto, Ontario
@hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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@Sungmanitu
(@anthony16024029) reported
At @FreedomMobile I will. Not pay for services NOT PROVIDED (.) I HAVE SPOKEN TO YOUR REPRESENTATIVE AT 611 & I AM TOTALLY DISSATISFIED WITH THE LACK OF SERVICE (.) I won't be paying for services I don't receive on two phones (.)
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AvaMaria.Kerš
(@AvaMariaKers) reported
@freedomsupport when your agents mention to one customer on the plan to wait to upgrade for this deal and not the other. Stuck with paying $122 compared to my original $65. People make sure to ask more than one agent because these guys are sneaky and literally say you to bad.
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karan1703
(@Chimera1703) reported
@FreedomMobile @freedomsupport I’ve been talking in chat with your customer service reps for almost 4 hours and nothing has been resolved. The most useless team ever. Can’t even help me out. It’s as if freedom doesn’t care about it’s customers.
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AvaMaria.Kerš
(@AvaMariaKers) reported
@FreedomMobile ahhh when your agents mention to one customer on the plan to wait to upgrade for this deal and not the other. Stuck with paying $122 compared to my original $65. Nice Freedom nice. People make sure to ask more than one agent because these guys are sneaky.
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🇨🇦🎥CRYSTAL🎞 🇯🇲
(@crystalcrose1) reported
I’m leaving #Rogers and going to @FreedomMobile I’m tired of my bill being so damn high. Rogers dem a tief!
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Victoria Totten
(@vtotten) reported
@freedomsupport Thanks. I’ve already been in contact with customer care and have filled out the form for CCTS response. If the social Mercia team can help, then I’m happy to DM you also.
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Matt Flindell
(@flinner30) reported
Hey @FreedomMobile how about you take some of your marketing budget and hire more support staff? You guys are just awful and I regret switching from @TELUS.
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S
(@ganjaginga) reported
@FreedomMobile why am i paying $80+ for 5G when your service has been trash for the last two weeks
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iDream 🇨🇦🇹🇹
(@iDreamofWinnie) reported
Googling your phone issue is 10000% better and more accurate than calling @FreedomMobile for any help. Their tech team stays hanging up on me after telling me to hold for tech team level two when level one can’t get it right😭😭😭
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iDream 🇨🇦🇹🇹
(@iDreamofWinnie) reported
So figured it out myself by a simple Google search while the @FreedomMobile customer service agent basically told me she doesn’t know how to switch to a new SIM card and asked me to hold to transfer me to level two technical help. Then hung up 👎🏾#badcustomerservice #fixitjesus