Freedom Mobile

Freedom Mobile Outage Report in Nepean, Ontario

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The latest reports from users having issues in Nepean come from postal codes K2J and K2G.

Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Nepean, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Nepean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Nepean, Ontario 12/31/2025 22:00

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (6%)

    Wi-fi (6%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Nepean, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Ottawa and Nepean.

Loading map, please wait...
City Problem Type Report Time
CanadaOttawa Internet
CanadaNepean Internet
CanadaOttawa Internet
CanadaNepean Phone
CanadaOttawa Phone
CanadaGatineau Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Nepean, Ontario

Latest outage, problems and issue reports in Nepean and nearby locations:

  • HeauxSofia Sofia Heaux (@HeauxSofia) reported from Ottawa, Ontario

    If you don't want to loose customers you really should hire reps with more empathy and stronger communication & problem solving skils. Your contact support was so quick to transfer me to cancellation dept. Just to get me off the phones @freedomsupport @FreedomMobile

  • Turkish_Tank Yak (@Turkish_Tank) reported from Barrhaven, Ontario

    @freedomsupport It's not just a 1 day issue. Everytime(morning afternoon or night) I have gone there is only 1 staff on hand with usually 3 to 4 customers waiting. It's the location near Greenbank and Fallowfield.

  • zephyr064 Martin L 李蔭庭 (@zephyr064) reported from Ottawa, Ontario

    @tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!

  • zephyr064 Martin L 李蔭庭 (@zephyr064) reported from Ottawa, Ontario

    @tryoung @startca @FreedomMobile At least you had people to talk to. We just argued because the internet was down. 😜

  • PhillipReid17 Alexis Reid (@PhillipReid17) reported from Ottawa, Ontario

    @freedomsupport lm wondering if f freedom can fix outages why can’t I get more then I to three bars of service in my building I’m in a Long Term Care Facility behind a hospital can someone help me out this has caused me dropped calls at times this is affecting inside.

  • PhillipReid17 Alexis Reid (@PhillipReid17) reported from Ottawa, Ontario

    @freedomsupport doses feeedom want to loose customers or retain customers I had a really bad experience

  • HeauxSofia Sofia Heaux (@HeauxSofia) reported from Ottawa, Ontario

    @freedomsupport 1. I highly doubt Freedom feels any type of way if me wanting to take my business elsewhere. Am sure your hundred of thousands users have you guys swimming above water. 2. I've blocked the user leaving Freedom support type messages on my page. So solved byme.

  • AdaProvenzano1 Ada Provenzano (@AdaProvenzano1) reported from Ottawa, Ontario

    @freedomsupport My phone is not working! I tried 611 and it won't answer.

  • north_fam_BP March Brizzy fo Shizzy (@north_fam_BP) reported from Ottawa, Ontario

    @FreedomMobile OMG....what u hear at mall kiosks when peeps switching from Freedom cuz the #cellular #Network still sucks after all these #YearsAndYears ........#peace

  • OccTranspo Occasional Transport (@OccTranspo) reported from Ottawa, Ontario

    @freedomsupport Is there an outage in Bayshore, Ottawa? I can't seem to get any phone calls to connect and I can't access voicemail.

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • theudm Maniac (@theudm) reported

    @Garossino @FreedomMobile signal, I guess. In this case I kinda support them.

  • PolarBearMama4 CanuckArmyMom (@PolarBearMama4) reported

    @FreedomMobile I've got no call/text service currently and cannot use online service due to text authentication. Is there a service outage in Mississauga?

  • neverwake72 Daina Camille (@neverwake72) reported

    @FreedomMobile You guys are terrible. I went in to get a zero down phone and was told to buy the phone outright before I was eligible to get it. Makes no sense. Needless to say I went back to fido.

  • Rootbrian_ GNU/Linux-using Rootbrian's updates and thoughts (@Rootbrian_) reported

    @FreedomMobile School's out, work never gets a summer break. XD

  • banboon6 redsky (@banboon6) reported

    Was not allowed into a @FreedomMobile store today. When I called to file a complaint and cancel- I kept being transferred and no one would provide answers! Switched service providers right then and there and so are my friends! #CustomerExperience #Vancouver @vancitybuzz

  • DavidGilbertVO 🎤David Gilbert Voice Over 🎤 #Easy24HourVoiceOver (@DavidGilbertVO) reported from Vaughan, Ontario

    .@FreedomMobile Worst. Customer. Service. Ever!!!

  • rlsavard Re (@rlsavard) reported

    Hey @FreedomMobile you assigned my number to somebody and their contacts keep being redirected to me but yet when they call other numbers, my number shows up. Fix your problem please. I'm so glad I switched companies. This is annoying and not the first time it's happened.

  • yay00001 ADT (@yay00001) reported

    @FreedomMobile eSIM Swap feature does not work on MySupport and Freedom has no intention of fixing the issue as not many users have reported using this feature. Is it true? Reference chat with your agent-Case ID: C74862096.

  • PolarBearMama4 CanuckArmyMom (@PolarBearMama4) reported

    @freedomsupport Thanks for the quick message back. Think the problem is fixed! Not a Freedom issue.

  • IamBadassER _Kudos (@IamBadassER) reported

    @FreedomMobile you are my crutch during this outage 🤌