Freedom Mobile Outage Report in Nepean, Ontario
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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.
Full Outage Map
E-mailProblems in the last 24 hours in Nepean, Ontario
The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Nepean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Freedom Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Freedom Mobile users through our website.
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Internet (68%)
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Phone (16%)
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Wi-fi (7%)
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Total Blackout (5%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Nepean, Ontario
The most recent Freedom Mobile outage reports came from the following cities: Ottawa and Nepean.
| City | Problem Type | Report Time |
|---|---|---|
 Ottawa |
Phone | |
| Ottawa |
Internet | |
| Ottawa |
Internet | |
| Nepean |
Internet | |
| Ottawa |
Internet | |
| Nepean |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Freedom Mobile Issues Reports Near Nepean, Ontario
Latest outage, problems and issue reports in Nepean and nearby locations:
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Ada Provenzano
(@AdaProvenzano1) reported
from
Ottawa, Ontario
@freedomsupport My phone is not working! I tried 611 and it won't answer.
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Martin L 李蔭庭
(@zephyr064) reported
from
Ottawa, Ontario
@tryoung Well, I found another thing that @FreedomMobile has over @Rogers. The mobile service at the @EYCentre is actually more reliable with Freedom during the @OttawaCC. I can actually get decent signal so I can look up the Comic Con schedule without having to step outside!
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Sofia Heaux
(@HeauxSofia) reported
from
Ottawa, Ontario
@freedomsupport 1. I highly doubt Freedom feels any type of way if me wanting to take my business elsewhere. Am sure your hundred of thousands users have you guys swimming above water. 2. I've blocked the user leaving Freedom support type messages on my page. So solved byme.
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Yak
(@Turkish_Tank) reported
from
Barrhaven, Ontario
@freedomsupport It's not just a 1 day issue. Everytime(morning afternoon or night) I have gone there is only 1 staff on hand with usually 3 to 4 customers waiting. It's the location near Greenbank and Fallowfield.
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Klavishk
(@Klaviishk) reported
from
Ottawa, Ontario
@freedomsupport Yo I just topped up my phone today now it's saying I reached my limit?? when I make calls. Ur sign in page is glitching out too.
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Ruth Lee
(@ruthirwinlee) reported
from
Ottawa, Ontario
@FreedomMobile You charged me for a call made from my Kanata home to Hamilton. When texting with support today, the first person said I called from an area that gets Nationwide Calling and asked for my postcode. The second person said I had called a national no.
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Occasional Transport
(@OccTranspo) reported
from
Ottawa, Ontario
@freedomsupport Is there an outage in Bayshore, Ottawa? I can't seem to get any phone calls to connect and I can't access voicemail.
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Martin L 李蔭庭
(@zephyr064) reported
from
Ottawa, Ontario
@tryoung @startca @FreedomMobile At least you had people to talk to. We just argued because the internet was down. 😜
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Trish Caron
(@pinkpamplemoose) reported
from
Ottawa, Ontario
@freedomsupport Im not getting LTE.. just nationwide 3G.. alternating between that at no service.. in Ottawa not rural
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March Brizzy fo Shizzy
(@north_fam_BP) reported
from
Ottawa, Ontario
@FreedomMobile OMG....what u hear at mall kiosks when peeps switching from Freedom cuz the #cellular #Network still sucks after all these #YearsAndYears ........#peace
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Alexis Reid
(@PhillipReid17) reported
from
Ottawa, Ontario
@freedomsupport doses feeedom want to loose customers or retain customers I had a really bad experience
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Alexis Reid
(@PhillipReid17) reported
from
Ottawa, Ontario
@freedomsupport lm wondering if f freedom can fix outages why can’t I get more then I to three bars of service in my building I’m in a Long Term Care Facility behind a hospital can someone help me out this has caused me dropped calls at times this is affecting inside.
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Sofia Heaux
(@HeauxSofia) reported
from
Ottawa, Ontario
If you don't want to loose customers you really should hire reps with more empathy and stronger communication & problem solving skils. Your contact support was so quick to transfer me to cancellation dept. Just to get me off the phones @freedomsupport @FreedomMobile
Freedom Mobile Issues Reports
Latest outage, problems and issue reports in social media:
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Bill Yates ⚾️
(@BillYates12) reported
@freedomsupport I actived a second line today. Was told at the store to call billing who would take care of the activation fee (for being a long term customer). Billing refuses to do anything. Was also planning on bringing over a third line but now we will cancel everything if not resolved.
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Artsygal
(@Artsygal2019) reported
@BhalinderBedi @madebygoogle @FreedomMobile I'm having the same problems. Not able to send or receive texts. Also no connection at times. Hot battery when using maps. Basically the phone is not operating as designed. The second line on my account with a pixel 6 pro just erased all messages, contacts, and emails.
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Christopher Johnstone
(@Christopherj818) reported
@FreedomMobile If you switch your mobile phone service provider over to Freedom Mobile than tell Freedom Mobile that I steered you to Freedom Mobile & I'll receive $25 in Freedom Mobile credit per referal. Remember, Freedom Mobile's Big Gig data plans come with unlimited monthly data!
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Jack Fisher
(@Jack_Fisher_4) reported
Have I been on WIND/Freedom my entire phone-having life? Yes. Do I want them to do better because sometimes when I reach my 5gb of data and can't access basic sites, it sucks - or when I'm, say, between major towns and there's no service - yes. Obviously. Please @Freedommobile
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lari on the toilet
(@NeoCumsockism) reported
@ClassicNews7 @FreedomMobile The data is unlimited, but then throttled after 20GB. So basically you can use all the data you want while avoiding overage charges but after a certain point it gets slowed down. So after it slows down, you can still use it but it is indeed slower.
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A
(@fifithekid) reported
nah wind couldnt let me have my number for a second longer!!! yall gave it away to the first brokie that came around @FreedomMobile as a loyal customer of over 30 years i am appalled at ur behaviour!!!
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ASCENSION
(@Scarboro_Ganja) reported
@FreedomMobile Hi I need help with making a payment.
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Leila Nery
(@LeilaNery34) reported
What a great customer service @FedExCanada and @IKEACanada, you guys went above and beyond, the first one to deliver a parcel @FreedomMobile couldn't help me with and Ikea with the tray for my baby's high chair. #AmazingCustomerService
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Tom Foolery
(@TomFool1234) reported
@freedomsupport With all due respect, being on twitter is not a replacement for not training your employees in the call centre or having them hang up on you when they can’t find out what a SIM card is
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Constant Observer
(@ConstantObs) reported
@freedomsupport Hi. I just activated a line. Cellular service works, but there is no data. The plan includes 3G of LTE data.