Freedom Mobile

Freedom Mobile Outage Report in Pickering, Ontario

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Freedom Mobile Inc. is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,181,483 active subscribers in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 3.7% market share.

Problems in the last 24 hours in Pickering, Ontario

The chart below shows the number of Freedom Mobile reports we have received in the last 24 hours from users in Pickering and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Freedom Mobile Outage Chart in Pickering, Ontario 01/15/2026 12:45

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Most Reported Problems

The following are the most recent problems reported by Freedom Mobile users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (7%)

    Wi-fi (7%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Pickering, Ontario

The most recent Freedom Mobile outage reports came from the following cities: Markham and Toronto.

Loading map, please wait...
City Problem Type Report Time
CanadaMarkham Phone
CanadaToronto Phone
CanadaToronto Phone
CanadaToronto Total Blackout
CanadaToronto Internet
CanadaToronto Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Freedom Mobile Issues Reports Near Pickering, Ontario

Latest outage, problems and issue reports in Pickering and nearby locations:

  • DominicaLarkin Dominica Larkin (@DominicaLarkin) reported from Toronto, Ontario

    @FreedomMobile I got an offer to upgrade to the SE but I have to go to a store to order it - during a pandemic!!!! Ridiculous 🤬 the only store near me shows that it is open but they aren’t picking up the phone. Your “offer” to upgrade expires on Friday - please help!!!

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @ElleSriracha @FreedomMobile Had some amazing customer service phone reps at freedom mobile. Very good reps, but their system is completely off. Been over 60 days and can’t get refund that freedom overcharged me by $500+

  • LeonDies4jays Black Hippy (@LeonDies4jays) reported from Toronto, Ontario

    So @FreedomMobile really wants me to travel 1 and 30 mins to a different city just to return a phone when it’s not in the return policy...that’s some prime customer service right there

  • GwapogiTalaga Nunya Biznez (@GwapogiTalaga) reported from Toronto, Ontario

    It's curious: of all the carriers I spoke with, @FidoMobile was able to offer what I was getting with @FreedomMobile. Same cost, same data, same service, same basically everything. Best thing is: it's on postpaid, which will help me in the long run.

  • chippy_nonstop chip (@chippy_nonstop) reported from Toronto, Ontario

    . @FreedomMobile HAS WORST CUSTOMER SERVICE EVER I CANNOT BE BOTHERED ANYMORE

  • EricaEhm Erica Ehm (@EricaEhm) reported from Toronto, Ontario

    Then @FreedomMobile DMed me. They offered an IPhone XR for zero down. $10 a month for 2 years for the phone and $55 a month for the Promo Freedom plan which is 6GB plus 4B at no additional charge. That promo is locked in for 2 years. They lose $550 on the phone.

  • tallpagee Tai Tang (@tallpagee) reported from Toronto, Ontario

    @freedomsupport , I have problem with text message. My iPhone is unable to send text messages but receiving text is ok. It’s been for 3 days already, please help

  • EricaEhm Erica Ehm (@EricaEhm) reported from Toronto, Ontario

    @MichCWilliamson @FreedomMobile I’m staying with @Bell myself for now. I’m still using my trusty iPhone 7 so my data plan is fine and the cell service is more developed.

  • angrybearTO Erik (@angrybearTO) reported from Toronto, Ontario

    @happypants41 @mickymv @FreedomMobile I have an IPhone 11 Max Pro but thanks for the tip on Androids. Still no response or update from Freedom. Again bad start for a customer who’s 3 days new

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @hootchandcootch @FreedomMobile @FreedomMobile falsely charged me $500 on my credit card and account and suspended my line after I disputed with my credit card company. Then they said I have to pay an extra $125 to get my line opened even tho their credit card system not working

  • ShohanSoham Shohan Chowdhury (@ShohanSoham) reported from Toronto, Ontario

    Finally signed up to @Fidomobile and got the freedom from @FreedomMobile this is what you get for not hooking up your loyal customer of 10+ yrs from wind

  • chocolatmilq kiki enen-MOR🦋 (@chocolatmilq) reported from Toronto, Ontario

    @Andrew48289584 @FreedomMobile If I wasn’t poor I would have left freedom. And I know 😒

  • GwapogiTalaga Nunya Biznez (@GwapogiTalaga) reported from Toronto, Ontario

    @jacklynthinks @RogersHelps @FreedomMobile @Rogers Wrong, Skippy. You said they RUN on the same network, not that their owned by those telcos. PC Mobile runs off Bell's network but is owned by Loaws. Petro Canada has service but its run off Rogers. Their own company tho.

  • ohrigeeta iFLyS🅾️lO (@ohrigeeta) reported from Ajax, Ontario

    Today I had a very distasteful experience with @freedomsupport and been with them for over 2, paid tab off in full to restart another 2 and yet am an undervalued customer. Will pay off again and look elsewhere as soon as I can! #CustomerExperience

  • Coehmer Carrie Oehm (@Coehmer) reported from Toronto, Ontario

    @freedomsupport I love when your costumer service reps yell at me! I also love spending 3 hours on the phone with your customer service reps that can’t do anything :)

  • brungarc Bruno Garcia (@brungarc) reported from Toronto, Ontario

    @freedomsupport I had no Internet last night. Even after restarting my phone as your operator suggested as a fix. This morning it works. Without any change.

  • DominicPersaud Dominic Persaud (@DominicPersaud) reported from Toronto, Ontario

    @FreedomMobile I have been a loyal customer ever since the company was Wind mobile and still trust and adore the company since it has the best rates out there... please rectify this problem by tomorrow at least!

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @FreedomMobile @FreedomMobile during these Covid hardship times you have falsely charged my credit card by more than $250+ and my freedom account by $250+ and have not returned my money even after 60 days. Apparently your credit card system is not working

  • CustomerFreedom Freedom Customer (@CustomerFreedom) reported from Toronto, Ontario

    @vishmili @FreedomMobile Great idea by @FreedomMobile . Make sure you keep checking your bills. Freedom mobile overcharged me $500 and I have tried all their customer support channels and still can’t get my refunds in over 60 days! They sneakily charged my credit card so just check

  • MichCWilliamson Michelle Williamson (@MichCWilliamson) reported from Toronto, Ontario

    @EricaEhm @FreedomMobile Good choice! We switched our teen to @FreedomMobile a few months ago and no issues with service. I’m following as soon as I can get out of my Bell contract. 😕

Freedom Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • QuantaviusSilky Quantavius Silky (@QuantaviusSilky) reported

    Your team wasted 4 hours of my time and gave me an offer that didn't exist. Please avoid freedom at all costs. They're barely cheaper than the other guys but the service is much worse. @freedomsupport

  • JustbeFRANK Richard Carmichael (@JustbeFRANK) reported

    @freedomsupport how long should it take #CustomerService to resolve a problem @FreedomMobile ? Is it 3 hours? 3 days or 3 weeks? 6 months and counting.

  • YoungStreete Lisa (@YoungStreete) reported

    @freedomsupport Feedback? Not one single CS interaction we’ve had with Freedom has been enjoyable. Always issues and get the runaround. It would be a waste of my time and yours to provide feedback. Crediting back the unexpected charges was the thing to do and you failed miserably.

  • Corinne35443671 Coco (@Corinne35443671) reported

    ok @FreedomMobile where was my test "emergency alert"??? weren't you participating on the west coast?

  • Scotty_McQ Scott (@Scotty_McQ) reported

    @freedomsupport is there any known website issues right now? I can't seem to log in. I've tried on a few different devices and it's just stays on the loading orange login spinning circle

  • stevenmtaylor Steven Taylor (@stevenmtaylor) reported

    @freedomsupport my phone not receiving international calls. NO LIVE SUPPORT TO RESOLVE?

  • JustbeFRANK Richard Carmichael (@JustbeFRANK) reported

    @freedomsupport I have spoken on the phone no less than a dozen times since December to people at Freedom and not one of them has been able to do anything. Yet. They all say they want to help but are powerless to act. How am I to believe you are going to be able to do any better?

  • Kathy1R Kathy Rodley (@Kathy1R) reported

    @freedomsupport I usually pay my bill through the app. I have 2 phones I paid the 1st no problem. 2nd won't go though. Payment is not processed. It did this twice.

  • CharlieCurrie Charlie Currie (@CharlieCurrie) reported

    @freedomsupport Yeah, well they aren't helping out very much. I've tried in two Twitter accounts and a Facebook messenger. I keep getting robots. Really stupid robots.

  • ItzzSanya ☛Sanya☚ (@ItzzSanya) reported

    I'm sick and tired of @chatrmobile and their #badcustomerservice online and over the phone #ruderepresentatives #ignorant (10 years wasted) my service is always crashing paying $50+ for trash isn't worth it @FreedomMobile or @PublicMobile you think you can do better?